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    AT&T Store

    1.0 (1 review)
    Closed 10:00 am - 8:00 pm

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    Cellairis

    Cellairis

    3.7(19 reviews)
    1.5 mi
    $$

    I kept breaking my screen on my I phone due to having my service pistol on my hip . The barrel kept…read morepressing against the screen when I'm in the car , anyway went into the shop and they can literally replace your screen in 10 mins! Also there super helpful, outgoing, and they stay open later then expected. Honestly they have my business from now on

    Unfortunately this experience was beyond horrible. He was nice and quick to sell me his service,…read morebut I'm super disappointed at how things were handled. I'm going to start with the fact that once he got to my phone he was in such a rush because he needed to get a part for another costumer at a different location. I want to say he spent well under 10 minutes fixing my screen and just slapped on the screen protector. Which I had my fiancé fix because there was lint underneath. Then not even a full 2 weeks has gone by and my phone is completely cracked underneath. Which I don't even know how is possible because I bought a heavy duty case and screen protector from here as well. I go in and he proceeds to tell me that he cannot cover this with the warranty and the best he can do is take off his service fee. I asked if there was anyone else I can talk too about this unfortunate Circumstance and he said no, that he wasn't just the manger he was the owner of the company as well. At this point I'm livid because he's making the conscious choice to not help me. As an owner of a company you think he would like to show some kind of empathy to the situation especially when using such cheap materials to increase profit margins regardless of the quality product he's providing his customers with. He just laughed at me and kept saying " I don't know how you damaged your phone". The led screen is cracked across the screen underneath a screen protector, I tried to tell him I did not do anything to cause this kind of damage. I wouldn't even know how it's possible to break it from underneath a protector with the protector being completely undamaged further proving the point that the quality of replacements screens he's providing is laughable at best. But again he laughed at me. I walked away defeated because I spent 300 and trusting his services and now he wanted to charge me 140 more for something I didn't even do. All he could say was " what do you want me to do about it". A great start would be spending more time researching quality products for your "business" rather than flirting with the women who go in there. Unfortunately I don't have that kind of money, and clearly he has no care for his customers and how he applies his products. It may be the cheapest place in Austin to get it done, but it's cheaper for a reason. Pay the extra 20- 40 dollars at the other locations. Because then you're stuck like me with a defective product. Also, if you do decide to make the same mistake with me and take your business here. You may want to check your phone immediately after leaving. The first red flag was the pink tint the cheap replacement screen had which I unfortunately chose to overlook. Buyer beware.

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    Cellairis
    Cellairis
    Cellairis

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    uBreakiFix by Asurion

    uBreakiFix by Asurion

    3.2(45 reviews)
    12.7 mi

    I was sent here by Samsung to get my glitching screen looked at. I was in the building for no more…read morethan 3 minutes altogether and a minute of that was spent waiting for someone to come to the front. First off, even after looking at the phone and telling me that's Samsung, I would not warranty. The phone because of the so-called devastating damage to the phone. There was no a the remedy offered as far to look at the phone and tell me what's wrong with it. And how much it would cost? To get it fixed. There was no other options offered to me. It seemed as if the guy was more worried to get me out of the store so he could get back to doing whatever he was doing in the back. Pretty lame customer service, if you ask me. Whenever the guy finally came up front i explained to him that I was sent here by Samsung to have them. Look at my glitching phone front screen am I two months old, samsung Z Fold 6. He asked me to take my phone, protect her. Off the phone so he can inspect the phone. The guy literally looks at my phone and within 30 seconds. He says, oh man, your phone is severely damaged. Which clearly is simply cosmetic on this shaft of the phone. He made it as if the phone was completely destroyed and it can no longer be under warranty. But when you look at the pictures, you can clearly see that is cosmetic scratches on the phone. No damage to the front screen, no damage to the main screen and no major dents in the phone. It seemed as if the guy wanted me to hurry up and exit the building as if I was interrupting whatever he was doing, that was causing him not to be at the front desk.When I first arrived into the building. Needless to say, this is not over. I'm gonna take this to Samsung. And they're gonna look at the situation and get this taken care of but I would not send anyone to this business.. And on top of that, when I was leaving, I guess he calls himself being i'm sarcastic by telling me to have a great remaining the rest of my day. I kept my cool and my composure, and I just left without saying anything, .

    Your diagnostic fee (per the receipt) was $25.00. I was told that this amount would be applied to…read moreany repairs should I choose to follow through with them. Come to find out: The fee jumped to $75.00 and WAS NOT applied to the repair (replacement power adapter). Also--Amazon sells this part for $25, you charged me $45 in addition to the bait and switch price jump to $75.00. MAJOR FAILURE.

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    uBreakiFix by Asurion
    uBreakiFix by Asurion
    uBreakiFix by Asurion

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    AT&T Store - mobilephones - Updated May 2026

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