They are terrible. The installer would not go on our roof to set up the bracket and dish so my 69…read moreyear husband went and did his job. He hooked up the long cable( need the shorter one) and they said they would send the same guy to do that. So they didnt send anyone. we have 100 extra feet of cable and the only way to fix it is for my husband to do it. the service went out for over 24 hours 2 weeks ago. they said they could get some one out in about 5 days. my husband went back up on the roof and the dish was completely off the cradle ( half way down the roof). clearly the installer had not clicked it in properly before my husband installed it. My husband fixed it.. i guess he is a verified Starlink installer now. we paid for service.. which there is none. i have photos and would love to share if anyone needs them. This company should not be in business and not representing the Starlink product. They don't have qualified employees, they don't care, huge rip off. stay away.. very sad to spend this much money and have to do the job yourself.

I'm in Seattle and the rain sometimes sinks my cable (literally) and Starlink Installation Pros…read morehelped me get my new dish in place. David P talked to me and was super nice. He explained everything in plain english. Then Tony came to my house and put it all together. He worked fast and made sure it was done right. Now my internet is top notch and FAST! Thanks guys!

Increased plans by 5 bucks becasue they think some crap they are adding gives it more value…read more Will never upgrade my line again nor buy another phone from them. 40 dollar activation fees. Constantly upping prices. It was not even a year ago now. Admin teclo recovery fees on Watches and tablets that are assigned a number in their system but dont actually have any calling functionality. But we are expected to pay 5 bucks per device for these charges for unsuable lines. Seems like a lawsuit waiting to happen. Also..... if you file too many complaints with the BBB the threaten to disconnect you. Then lastly after buying a phone during a promotion that stated you'd get a 200 dollar gift card and many of hours online with hteir support... nothing still now 5 months later.. Oh an heaven forbid you try to call and reach a person... the automated system will tell you to go online and hang up on your over and over again. Its honestly one of the most pathetic business models next to Starlink/SpaceEx but I wont dive into Grok's falciies now.

We got assistance from Jordan, Lexis, and Tristan. it was a tough situation with cyber identity…read moretheft. They went above and beyond in helping.

In South Austin section of Austin, Texas. ITC Service Group contractor to install Google Fiber was…read moreoutstanding. Arrived on time and gave us the option to arrive early, he did. Big job included drilling walls and digging in the yard. Took two and half hours. He answered every question that we had and made certain that the whole house was covered. He made sure that equal (Alexa) was covered and the alarm system was properly on the internet. Our technician who installed was Hector DeLarosa.

I rarely leave negative reviews, but this experience has been so frustrating that I feel obligated…read moreto warn others. Google Fiber installed a temporary fiber line at my home on May 23, and the router and equipment were installed inside my house on May 27. From that point forward, communication completely stopped. No one explained when the temporary line would be removed, when the permanent line would be buried, or that the installation process would leave my yard torn up. The temporary fiber line has remained stretched across my entire front yard, including my sidewalk and driveway, creating a serious tripping hazard for my family, especially my son. Since the installation, I have called customer support at least ten times and spoken with multiple supervisors. Every time I was told the issue was being "escalated," but nothing ever happened. Weeks later, the hazardous line was still there, and I still had no timeline or meaningful updates. I've worked in customer support for over 11 years, and this has been one of the worst customer service experiences I've ever had. The lack of communication, accountability, and empathy from Google's support team has been shocking. One supervisor even told me she had to end the call because company policy required calls to end after an hour--even though my issue remained unresolved. The service itself may be good, but when something goes wrong, the customer support has been completely unacceptable. A company should not leave customers chasing answers for weeks while a known safety hazard remains on their property. If you're considering Google Fiber, I hope your installation goes smoothly because if it doesn't, don't expect timely communication or effective support. Based on my experience, I cannot recommend Google Fiber.

The ease of connecting on the customers' side is amazing. It's easy to connect and user-friendly,…read moreand they always come to the rescue whenever I have any issues. Their faithful consistency and prompt responses help keep me going on my academic journey. Because of that, whenever I think of fast and friendly residential Wi-Fi, I think of Apogee. I liked the feature of adding devices with the MAC Address. The steps were updated, straightforward, and easy.

I wish I could give zero stars. This is the most unsafe company they don't care about secure…read moreinternet connection and they make life for college student very difficult. Terrible customer service. Not allowed to use routers! I'm debating if I should sue them. Stay far away from this company!

I recently got a virus alert on my laptop and something didn't feel right. I called…read moreOnesupport/telenetwork to verify that this is a scam, and Manuel took the time out of his day (even though I am not a customer) to advise me that it's indeed a scam - 1-888-781-9777 if you get a pop-up saying you have a virus from "Microsoft" its a scam - that tech support was trying to get me to run my computer. Thank you Manuel for all of your help, and for advising me on good anti-virus programs.

I have mixed feelings about this company. My boyfriend works there, and I'm proud of him for his…read morework, but when I tried to get a job there, the interviewer, Patricia, was very unprofessional, and rude. It was an interview over the phone, and she would not let me explain myself much at all. Also when my cell phone cut off because of bad reception, she actually snapped at me for it when I tried to apologize.VERY rude. I understand when companies don't want to waste time, but it was cruel. I've got a really good interview track record, but this one was awful. I have also reported them to the BBB.Also, they make you take a computer knowledge test, and it is not even related to the job at all. Half of the questions that are there are not used in the job. I know because I've listened to my boyfriend take calls. Very unfair, and unequal hiring process. Don't waste your time trying to get a job with them.

I had a bad experience with another company. Shawn and Charles from Pick Telecom came to the…read morerescue and saved the day. They were able finish the work of the other company and have worked closely with me to help control costs. They have expertly rewired much of our campus with new data cables, installed new network switches throughout the campus and have fixed our existing damaged phone lines. I would highly recommend them for their A-Class professionalism and quality of work.

It doesn't get better than Charles from Pick Telecom. He is always responsive and knowledgeable…read more If you ever need assistance with your phone system, do not hesitate to contact them. Keep up the good work! - Doug Z.

I visited this location twice in the last 2 weeks. The first time, a nice individual named Micole…read morehelped me. He was extremely polite, answered my questions, and helped me without an issue. I came in again this past week to trade in my old device and finish setting up my new device. Sadly, Micole wasn't in that day, and someone else named Yareli helped me. Unfortunately, Yareli wasn't polite or helpful. I'm not sure if employees at Verizon work on some sort of commission, but it was pretty clear that Yareli only wanted to help if I paid for it. I've been a Verizon customer for over 15 years, and I have never been treated that way. I had just bought a whole new iPhone and she quickly shut down as soon as I said I wasn't interested in paying $29.99 for her to set up my device. I was already halfway through setting it up but had encountered a roadblock because something was wrong with the settings of my Verizon account (a Verizon rep needed to change it for me, and I wasn't able to do this myself). Yareli was short with me and ended up completely walking away after a few minutes once I said I just had a few questions and didn't need her to set up the whole device. Mind you, I still had a few questions that she didn't answer. My sister had come in with me and also had the same issue. When we finished setting up our devices and were ready to completely wipe and trade in the old ones, Yareli took my sister's phone and marked on her iPad that it was in "very bad condition". This was because the screen protector had a crack...we told Yareli that it was just the protector and took it off in front of her to show that the screen was intact, and she rolled her eyes. She then marked on her iPad that it was in "good condition", which changed the trade-in value from $100 to $1000. Given the huge difference that change made in the value of the trade-in, Yareli should have been extra cautious and should have inquired about the cracks instead of making an assumption. Nevertheless, it was really obvious it was just the screen protector, so truly it just seemed like Yareli wanted to pull something on us. I totally understand that everyone has a bad day once in a while, but Yareli made it seem like we were asking her to bring us a piece of the moon, when in reality we were asking her questions well within the realm of her job description. Her behavior was embarrassing and unacceptable in a client-facing role.

Extremely kind, helpful, and quick! If you need Verizon help definitely go here!…read more Would recommend