We got assistance from Jordan, Lexis, and Tristan. it was a tough situation with cyber identity…read moretheft. They went above and beyond in helping.

Worst service I have ever had. They do not want to talk to the customers, that's why it takes so…read morelong to get an agent on the phone to help. Service is very bad.

I stopped by the riverside location to pay my bill in cash at the kiosk inside, however when I…read morechecked my account 2 days later, my payment never went though. I stopped by immediately to find out what was going on. To my surprise, and everyone's there, I paid someone else's bill by accident, hitting the PAY AND GO button instead of putting in my pin code (harsh lesson learned). Opie took the time to check the kiosks' time stamps, payments, and numbers of customers to confirm it was me that paid $120 in cash. I then had to call the customer service to inform them of what was going on after he updated my account since it only the customer service can transfer the money back to my account. I spent almost an hour on the phone with them, but Opie and Jeremy (I think) kept me in conversation and entertained the whole time. After spending almost 2 HOURS in the AT&T store because of my mistake, I can actually say the whole experience was quite pleasant and worked itself out! Money was transferred back to my account after 2 business days as promised.

DO NOT GO HERE. THIS IS A THIRD PARTY AT&T STORE AND THEY ARE AWFUL…read more I was on a Verizon phone plan and wanted to switch over to AT&T to match the WiFi of my new apartment, as I just moved to Austin. I came to the store to move to the new iPhone and bundle my phone and WiFi. I was at the store for over 6.5 hours while they were working on my phone. SIX AND A HALF HOURS. From 1pm-645pm. They said there was an issue transferring to the new phone and then another issue with the SIM card. The waiting was mainly due to waiting for software updates, waiting for the transfer, and them being on the phone with their own customer service. They let me leave the store at 645pm in the dark to drive home with two phones, neither of which with service, saying that there was a SIM delay and it would take up to 24 hours. I was furious. I waited over 24 hours and am now at another AT&T store which is not through a third party. I am writing this as I have been here for over 2 hours, trying to get them to fix whatever problem the other store created. There was an issue with them transferring me from Verizon to AT&T, so at this new store, they are saying that they may not be able to use my previous phone number and IF I WANT TO I HAVE TO GO BACK TO VERIZON. Still not done with this awful experience but please save yourselves by not going to this store. Miguel, the assistant manager, took over my problem 3 hours into me being at the store, and he was incredibly cold and did not share any information during my full day experience there. I understand that issues happen, but the lack of communication and customer service for someone who has no idea what is happening and getting increasingly frustrated, he should not be a manager and it explains why this store already has such bad reviews. I wish I had looked before. Just got told at this new store that the customer service rep that they are on the phone with troubleshooting this has now also suggested that I just go back to Verizon. This store is now telling me I will have to go back to the original store to return the phone otherwise I have to pay a restocking fee. No freaking way. DO NOT GO HERE

Highly recommend this business! The owner responded to my message quickly with a fair price for my…read morephone screen repair. I went in this am and was helped quickly. Staff was professional and friendly. It turned out I did actually have a screen protector so I just had to replace that and it took just a few minutes. Easy peasy!

If I could give more than five stars I would. I am addicted to my laptop. Imagine my horror when I…read morerealized laptop wasn't charging. Took it to this business and learned that a small piece of plastic chipped around the area where I plug in my charger. My battery isn't removable so they ordered a new piece that came in quickly. I live in Georgetown, but it was totally worth the drive to get my computer repaired by nice people! They responded right away to my cry for help. Other businesses that waited too long lost out. Will definitely refer friends here for their computer repairs!

Garrett was so helpful as I dealt with AT$T unlocking my phone that I paid for! He was patient and…read morekind. I recommend him highly in the Lakeline 183 store!

No customer service omg. They don't acknowledge you when you walk in. They don't give you lil…read more"we'll be with you in a moment" type of updates. Went in for the tmobile Tuesday item and was waiting about 20 mins until I overheard them talking to the current customer about the promotions in how t mobile don't offer those to third party retailer. I just left. If they are going to lack customer service skills and if they know people are going to be coming in for the items they should just put up a sign or just say it immediately after greeting people. Heck the customer was more apologetic and saying sorry for the wait than the actual employees. They never apologized for the wait or anything. They need some training

Julian was very informative and professional. He answered all my questions and concerns. Great…read moreenergy!

From the owner: Experience wireless freedom, premium perks, affordable plans, and no long-term contracts at Total…read moreWireless in Austin, TX. With budget-friendly Multiline plans, you can add a 4th line at no additional cost. Covered by the Verizon network, we help you find the right fit for your lifestyle. Stop by today and explore our wide selection of the latest devices and accessories. You can even keep your own phone and number. At Total Wireless, we're totally with you.

The reception is bad in some areas and doesn't work. Overall the customer service has been really…read morebad. Bad customer service.

From the owner: Discover the smarter way to get all of the high-end devices you want and the network you need, for…read moreless.

Austin Cell Phone provided fast friendly service when I cracked my phone screen. Moving forward I…read morewill only bring my phone here and recommend this place for phone repairs!

Terrific! Replaced speaker in my iPhone in about 10 minutes at a very reasonable price. Excellent…read morework!

I reached out to Fusion to assist in getting my companies network infrastructure up and running…read moreafter finding them as certified UniFi installer on Ubitiquiti's site. Cris worked with me to design a Ubiquiti system that fit our needs and budget and made multiple recommendations to make sure our needs were met without inflating cost. He then outfitted our 12,000sq ft warehouse with Wifi, magnetic door locks, complete camera coverage inside and out, and configured our console, switch, and NVR so it was up and running right out of the gate. During all of this we were actively setting up the warehouse with heavy machinery, racks, and workstations and Cris had no problem working with and around us so there was no interruption in our daily operations. His knowledge was invaluable in evaluating products and general IT configuration. He was always on time and stayed in contact regarding re-scheduling when there were multiple roadblocks on our end - like not having a ramp to get the lift outside. I would highly recommend Fusion for any IT installs.

We contracted Fusion Networking and Technology to install a security camera system at our…read morewarehouse. Two technician visits later, we still have a camera that does not work. The owner's response was to blame us for supplying the equipment -- despite the fact that cabling and installation was their contracted responsibility. When we pushed back and refused to pay in full for a job that wasn't completed, they retaliated by leaving defamatory reviews on our company's own review pages. This is not a company that stands behind their work or treats customers with any respect. Would not recommend under any circumstances.