The five stars are specifically for JOE. JOE helped my 82 yr old mother with her new iPhone…read moreupgrade. He made sure her phone was backed up, helped her transfer her data, even tried to recover a password for her. When she didn't know the answer to a question, they called me in Colorado. Joe's customer service and people skills are exceptional. She's had a complete opposite experience with another employee at that store and been given the full 'you're old and not worth my time' experience. It was an employee named YUHEI. He was dismissive, rude and made her feel very bad. He didn't see any commission so he wasn't going to 'waste' his time.

I wish Verizon would get it's act together when a customer dies. I tried closing down my deceased…read morebrother's account. Their online portal for doing this wanted my info, and it would not accept the request because my phone number(I have had for 20 years) was invalid. I called their so called bereavement line and they tried to do the same thing, but could not make it work. She told me to take an original death certificate to an "Authorized Company Store" so it could be scanned in. The closest one is 40 miles away. I get there and they try to do the same thing! Then they realize I am not a Verizon customer, that is why the system does not see my number. HOW STUPID!!! After that, they did not scan in the death certificate because there was "outstanding equipment." Why didn't the call service rep tell me this? I had explained that my brother was totally digital with his bills, and he left no passwords for me to access his computer. It is bad enough dealing with an unexpected death, but to be given the runaround like this is unacceptable.

I was told to come to a store to exchange my router and upgrade…read more First I went to the office on Stassney and the sign said they had moves. I went to the one on Brodie Lane, thinking aI could finally exchange the old for the new. But no! Their system was down. That doesn't bode well for an Internet company! Now I'll have to try the store in Southpark Meadows. HopefullyI'll have more luck there.

Spotty, inconsistent internet and awful customer service…read more Loves to gaslight you when you question why your bill goes up randomly out of nowhere (by almost $20 every time) for the same internet. They accused my non-existant child of ordering TV services on my non-existant Roku. When I asked who authorized any added services and why they wouldn't bother to send a notice, alert, email (literally anything) that this was added on, they said, "Oh, we had the wrong account pulled up." Shady and clearly disorganized company. Ridiculous.

Austin Cell Phone provided fast friendly service when I cracked my phone screen. Moving forward I…read morewill only bring my phone here and recommend this place for phone repairs!

Terrific! Replaced speaker in my iPhone in about 10 minutes at a very reasonable price. Excellent…read morework!

Ever since I upgraded from the 13 to the 15 Pro when it first came out, I was insistent that I'd…read morestay with the 15 until the 20 came along. Well...here I found myself when the 18 was released to purchase the 18 Pro Max. The 15 is like new and I did upgrade the iOS to 26 but it's just not keeping a charge quite as much as I'd like it to. Plus as a freelance music journalist/photographer, I like having a phone with a good camera. It comes in handy when shooting shows (I often switch from my professional camera to my phone to grab candids of musicians). The 18 camera is impeccable. I like coming to this store for any phone related needs. Just like all locations they are busy but if you don't have an appointment, they still get to you rather quickly. I've found service here to be patient, welcoming, and friendly.

This was quite literally some of the laziest customer service I've ever experienced, and at Apple,…read morenonetheless. There were more than enough employees around to prevent a line from building to 20+ people, especially when several customers were simply there to pick up devices. Instead, there was one person managing the door with an incredibly lackadaisical attitude, spending 15+ minutes with individual guests while the line continued to grow, with seemingly no urgency or thought to ask another employee for assistance. Separately, I'm confused by the repair process. In the past, I've been able to leave my phone overnight for a repair. This time, I was allowed to book a 5:30 PM repair appointment, only to be told they wouldn't be able to complete the repair that evening. If there isn't enough time to perform the repair, I'm not sure why that appointment slot is offered in the first place. As a result, I had to make another trip back the following morning. I will say that the employee who helped me yesterday was incredibly kind and competent, and I appreciated her help. Unfortunately, my experience returning today was the complete opposite. The lack of urgency, organization, and basic customer service was honestly shocking for Apple. At this point, please recruit people from P. Terry's or Chick-fil-A who actually understand customer service, efficiency, and how to function in a fast-paced environment. There's no reason a store with this many employees should operate this slowly.

TRADE IN SCAM I did their promotion where they took my old…read morephone and supposedly gave me $1,000 toward a new iPhone, with the catch that I'd be in a 36-month contract. I agreed, thinking the trade-in value would truly cover the cost of the new phone over the term. What they didn't make clear is that if I leave early, I still owe around $700 on the phone, even though they already took my old phone as part of the deal. So AT&T has my old device and still expects me to pay hundreds of dollars if I want to get out of the contract before the 36 months are up. This feels incredibly misleading and unfair. Had I known I'd basically be trapped in a 3-year commitment with a huge bill to escape, I never would have agreed to this promo in the first place. AT&T's promo sounded great on the surface, but the reality is it's a long-term trap. I feel like I lost my old phone and my flexibility as a customer. I will not be doing business with AT&T again after this, and I strongly recommend that anyone considering their trade-in "deals" read the fine print very carefully and think twice.

BEWARE OF TRADE-IN SCAM, BEST BUY GIVES THE FULL TRADE-IN VALUE. CALL FIRST, DONT WAIT…read more I went to this location because my phone is "worth $830 for trade in". The new iPhone 16 Pro Max is $1199. After an hour long wait, they say my phone is in perfect condition, and I will get $800 off! When I ask the monthly price of the new 16 pro max with this trade in value, they quoted $37/month for 36 months. THAT COSTS MORE THAN 1300. WHERE IS THE TRADE IN VALUE? The staff insisted that it would cost $55/month without the trade in. I went across the street to Best Buy, they offered $10 per month or 1 time payment of 370 + Tax. I can't fathom how this brazen scam is still allowed. Best Buy all the way.

Highly recommend this business! The owner responded to my message quickly with a fair price for my…read morephone screen repair. I went in this am and was helped quickly. Staff was professional and friendly. It turned out I did actually have a screen protector so I just had to replace that and it took just a few minutes. Easy peasy!

If I could give more than five stars I would. I am addicted to my laptop. Imagine my horror when I…read morerealized laptop wasn't charging. Took it to this business and learned that a small piece of plastic chipped around the area where I plug in my charger. My battery isn't removable so they ordered a new piece that came in quickly. I live in Georgetown, but it was totally worth the drive to get my computer repaired by nice people! They responded right away to my cry for help. Other businesses that waited too long lost out. Will definitely refer friends here for their computer repairs!

Phone screen went completely black they fixed it in a hour and gave me a great discount , Kyle was…read morevery helpful definitely will come back if need be

Had an issue come up where the camera on my MacBook that they'd fixed stopped working about a year…read moreafter the repair. I'd called Apple to help with diagnosis and there were two internal parts that apparently were "failing" for some reason. I reached back out to CPR and they told me to bring it back so they could look, and they confirmed the same that a couple parts were failing. They told me that because it had only been a year they'd be able to re-replace the screen under the warranty. I agreed and they had it fixed within about 24 hours and working fine. No issues, glad they took initiative to make right the issue.

Very happy with the customer service and everything involved with the repair of my phone. I went…read morearound to my carrier (who I have insurance with), the Apple store, and other 3rd party repair shops and this was by far the cheapest and quickest way to go. Plus for getting my phone repaired with them, they gave me a (deep) discount on a new phone case and screen protector that everything included was still over cheaper than any other option I found. Plus a lifetime warranty on the screen repair! I'll be using Cellairis for the life of my phone. Thank you again! Xoxo Update: My phone screen stopped working this morning (4 months later). So I took it back to the kiosk and they fixed it for free in about 10 minutes and gave me a new screen protector for free as well. If I could give 10 stars I would.

Such great service! Ali said he'd finish my iPhone Xs screen replacement in 15 minutes, but it was…read morecloser to 5 minutes. He also priced the repair more affordably than anyone else in town. This is exactly where to go to get good, straightforward repairs done, and at a great price too.