Review #1,077 Posted on 6.17.26 We came here on Monday the 8th to grab some local coffee when in town for my buddies 50th in Austin. We stopped in after some coffee nearby and my wife and nephew looked around for a bit and tried on a bunch of different jewelry while there. The pricing here is very affordable, and the customer service was excellent, they were there to answer any questions you had, but no to overbearing on your pressuring you with anything. We learned afterwards that this was the original flagship store, kind of a cool detail. I would recommend this spot to anyone, it's very affordable and had lots of options too. As a bonus there's a coffee shop inside also, they've got snacks/treats to go along with the coffee options too, I'm guessing people stop in here for coffee just by itself. read more

I've been wanting some Kendra Scott pieces for some time and I finally purchased a pair of earrings. I decided to order online and pick up at the flagship store so I could check out more pieces and their cafe. Parking isn't the greatest but that's South Congress in general but they do offer valet. I'm big on customer service and I can say my experience here wasn't the best. While the store was slightly busy, workers can be identified in white button ups and blue jeans. Had I not flagged someone down for my pickup, I probably wouldn't have been serviced. There were several employees standing and observing. The store itself is beautiful with pieces on display. They also have different sections for engraving as well as a color bar. From what I read, you can customize your own piece by selecting your metals and gemstones. I was interested but again, no one really cared to assist me so I decided against it. After picking up my order and making it to the car, I decided to check out my earrings. Luckily I did because one of the earrings was actually broken so I decided in that moment to take them back and get another pair. I explained this to the first worker I encountered and she went to get me another pair without a problem. However, the lady assisting me at the register with the exchange (who was the same lady I'd just picked up my order from) actually retrieved pliers and attempted to fix it. After a few moments, I had to tell her that I didn't want this pair fixed but a brand new pair considering I literally just purchased them and didn't have a chance to "break" them myself. After that, she agreed and simply swapped the earrings. The line for the café was long so unfortunately, I was unable to try it. I love the pieces offered and the community partnerships Kendra Scott has but customer service could be better. read more

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The store has lots of jewelry to browse, but I'm really just rating the coffee shop. The matcha was very good and nicely strong I can't speak to the jewelry itself, but the café experience was definitely worth stopping in for. read more

Kendra Scott Flagship - Matcha - Jewelry Near Me - Austin, Texas

Kendra Scott AKA (KS) (Keep Sales) never gives money back for a return of an unworn item within the 30 day window. This GOTCHA TACTIC is what you expect from businesses who have multiple issues with their products. With this return policy (for gift card or exchange only), KS ensures that money flows in but never out. Can't have those bank balances fall $$$$$$$$$$$$$$$$$. Greed is never a good look! The sweet employee we encountered at the store was visibly uncomfortable when we told her we wanted to return our purchase. She then was tasked with having to tell us the bad news. That the item purchased within 30 days and unworn from the store could only be exchanged not returned for refund. Of course we thought she was mistaken but she admitted that the policy poses a negative experience for the customers, and burdened the employees with having to be the bearer of bad news. The truth is we tried to find an alternative to the purchase that was given as a present, but to no avail. There is absolutely no valid reason for not refunding the cost of a product that was not worn, especially when the customer finds nothing that suits them. KS knows that they will keep EVERY sale regardless of whether the customer likes the product or not. read more

Visited while on a girl's trip weekend, mainly for the coffee shop as it was the nearest one to us while walking. From the moment we entered, we were greeted with a smile and asked if we needed help. Another worker stopped me to compliment my sunglasses. The baristas at the coffee bar were super nice and sweet and gave great recommendations. We sipped our coffee as we watched people walk and pass by with dogs, while listening to women giggle and chat while shopping. Everyone was super nice and the atmosphere was great. Would love to return. read more

Kendra Scott remains one of my favorite stores. Staff are always so pleasant. The selection is lovely. The store is always welcoming and inviting. I love that this location has so many options. I wish they had a bit more in clearance given their space but I guess I understand why they don't. read more

I've been a KS loyalist since my sister first got me the Ari Heart necklace as a birthday gift. It helps that one of my college roommates was a former Keyholder at a different store out of state. I came into the store on 11/12 hoping to either get my ring cleaned or replaced for a new one. I had an inkling that they would say no due to the time frame being several years since first purchase. They also explained they don't do this for fashion jewelry but might do it for their fine collection. I'm not sure if it's because I came near closing but everyone was super helpful and welcoming. I don't remember how many different staff members I encountered but everyone was excellent. I took my time looking at the display cases, but ended up at the Color Bar. I decided on a double-band rose gold ring with a white holographic gem . This is after the Keyholder provided me many rings AND gems to try on. She was so patient! I thought this was a new style, but when I came home realized I previously got the same ring in silver & a blue-toned gem. That one got lost though, so I'm happy to have this one in my collection now! The onsite cafe is super cute and I want to come back with friends to take pictures, have coffee, and eat bites of the pastries read more

I am shocked as to why so little stars for reviews. I have to give 5 stars for this Kendra Scott. As soon as I walked I, I was greeted by two lovely young ladies. When I walked to the back area I was greeted by another young lady. When I walked back to the front of the store one of them helped me decide on a necklace. When one heard it was my bday she told me to make sure to get a free pastry from the cafe. I watched other people walk in and all were greeted with a friendly welcome. This KS store is so cute. Whenever I visit Austin I will visit this store. read more

Kendra Scott Flagship - Cute sign outside KS - Jewelry Near Me - Austin, Texas

Amazing store! Large variety of jewelry. They have an awesome collection of sports jewelry. Love the Dallas Cowboys collection. Store associates are very friendly. read more

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Just visited Kendra Scott for the first time and we will definitely be back. Such wonderful service with the sweetest girls we are walking out so happy. Originally we had only come in for one of their viral bracelets but everything was so beautiful we walked out with four more items. The quality is top tier and so is the customer service. India had helped us out and was more than patient showing us every design breaking down prices but honestly everyone in store was so helpful we had conversations with everyone working! Overall I'd highly recommend this place they have such beautiful pieces for everyone's taste and it's all mainly affordable! read more

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The staff here were so friendly and patient. I tried on lots of things and they patiently got out each item for me. When I had settled on the one I want, sadly, it was not in stock, but she called my local store (I was in from OOT visiting) to see if it was in stock. And to top it off, she gave us several recommendations for local places to eat/drink. A memorable experience! read more

Really beautiful store. I guess they are moving across the street to a bigger location soon. I hope to come back and see the new place. Jewelry is so pretty and sparkly. They have a little bakery attached to the store as well. Everyone we spoke to was very friendly, and cheerful. And explained that they will be moving soon across the street. read more

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Great service and friendly staff! Best selection you can find!! Located on South Congress!! Visit their Yellow Rose store across the street! read more

I would like to praise Kimberly for going above and beyond to help me today. I lost an earring in an Uber a couple of days ago and needed to buy a replacement earring. We typically go to the Domain but decided to stay closer in town because of New Years. I walked in Kimberly was the first person to greet me. I told her my situation she saw the earring and immediately knew that they no longer made the one that I had. I said well that's OK and walked away to look at other items. Without having to ask her to she called multiple stores and found an earring for me at an out-of-town location!!! It is getting delivered to my home. How awesome is that!!!! Kimberly, You're the best Ziggy and I definitely will be coming back to see you!! read more

Kendra Scott Flagship - Jewelry Near Me - Austin, Texas

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Absolutely gorgeous store. The men's options had much more variety and honestly looked so much better. I really couldn't find anything I liked much in the women's sections, very basic and trying to stay with internet trends. They had a whole wall of astrology options which seemed like overkill and younger buyers are not necessarily looking to come here versus a small shop or online. Customer service was friendly and not pushy. They had a cheerleading team in as part of the days profits were going to them for their season. It is nice to see a bigger, expensive business helping a community organization. They also offer military and birthday discounts at this store. The cafe was cute, but the adorable, and surprisingly very affordable, cheesecake was super dry and just crumbled at every bite, made it difficult to eat. Got a free Yellow Rose can koozy with purchasing a beer. Good deals on drinks for the weekends. They had live music on their patio that was enjoyable. read more

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Catherine was incredibly knowledgeable and helpful. My mom, aunt, and I were looking at a variety of pieces and Catherine spent lots of time with us, answering all of our questions and explaining recent jewelry trends. She clearly is very passionate about jewelry - I would 100% recommend having her help you at this store!! read more

If you are planning to bring your bridesmaids here and pay for their food towers, please rethink that decision. However, they do give the bride and bridesmaids party 15% off everything, so I recommend doing that without ordering any food at all. I came here with my friends, the bride and other bridesmaids, and upon entering I saw that the foods were simply placed on a display case with a small sign in the middle of the shop. I wish there was someone standing to guard the food while the bridesmaids were browsing the store, as two random customers tried to move me aside to get to the fruit cups and cakes and eat it. Had I not been there, they would have snatched the food. Also, I would like to mention that the food proportions are very small. The guacamole tower which they claimed to have 20 servings consisted of about less than 50 scoop chips with guacamole in them. I think it could serve two at best and if we were almond moms. However, the dessert tower was very cute, and I think was the only redeeming part of this, despite tasting mediocre at best. The fruit salad was not a fruit salad but fruit cups with fruits thrown together. Fruit flies also started congregating around the fruit cups halfway through. The sandwich tower was okay and consisted of cucumber cream cheese sandwiches and salmon cream cheese sandwiches. I also tried their coffee, and the latte was very bland and watery. Overall, if you love Kendra and are part of a bach, reserve ahead for the discount but do not waste any unnecessary money on any of the food. read more

Kendra Scott Flagship - Jewelry Near Me - Austin, Texas

I was on South Congress and totally forgot that the flagship Kendra Scott store was in the neighborhood. Luckily my cousin noticed it and we were able to stop by. I really like KS jewelry and I've been to most of the stores in Houston, but I've never been to any in Austin. This store is so pretty and very spacious! I love that they have a café (Sips and Sweets) at the front of the store with a nice patio out front. There's also a seating area on the side outside of the store. The café features treats from local bakers which is cool. The employees were encouraging patrons to "sip and shop" for Frosé Friday! I'm not sure if the champagne was complimentary (it is at other stores), but it definitely elevates the shopping experience. I had just made a purchase about two weeks prior to this visit, so there wasn't anything in particular that I needed but it was fun to browse. I did not realize that they have a men's line. It's small, but they have a tiny section in the front of the store. The staff is incredibly friendly and helpful which is consistent with all of the locations that I've been to. There's a fun mural on the side of the store and there's even a Little Free Library near the mural which did have a couple of books in it. According to a KS blog post from 2019, the mural changes seasonally so take advantage of the photo op! If you find yourself roaming down South Congress, check out the flagship store! read more

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My first visit here about a year ago was a 5+ but we went back recently and were so disappointed! My friend and I have a lot of KS and went looking for a unique piece... wanting to experiment at the color bar. We have done this 100s of other times. We were treated so poorly. The staff on this visit was so snotty and rude. We left with such a bad taste in our mouths. I might be done... you only need so many pieces and part of going back to get more is the fun experience while there. Yuck! read more

I have been to this Kendra Scott location several times and have always had a great experience! My most recent visit was last week when I attended their block party for SXSW. The employees were attentive and enthusiastic to help me. Destinee in particular was super nice and friendly! Destinee and others made my experience at Kendra Scott very special! read more

If you want overpriced garbage. Go here. I swear you will love it and look like all your friends. Queen of MEH and I mean that from the bottom of my heart. This jewelry will break. It's cheap. It's plastic. It's overpriced and it is plated and not even solid. Save your money and spend it at Good Vibrations. read more

Every year, for my birthday, and for my husband's birthday, we made it a tradition to go to the flagship store (close to us) and get me a piece. On your birthday month, you get 50% off, and I think in that case, it's definitely worth it. The flagship is cute, very instagram-worthy, and they have a bar/coffee area where you can order a cocktail and a cupcake from, and sit on their cute patio. It's a great location on South Congress, so why not? The jewelry is not the highest quality, but the customer service is. If you break it, or if you find something wrong with it, you can always bring it back and they will trade it once for you. Talk about customer service huh?! I also love that we are supporting a local business. I know a lot of people who personally remember Kendra hustling - I admire her success and I'm cheering for the brand! They also have cute events - I went for a meet & greet with local blogger Champagne and Chanel, and had a great time. They served free drinks and cupcakes and we had a fun time shopping around. Pro-tip: if what you want is not on sale, and it's not your birthday month (or your boyfriends'/girlfriends'), then check online, they always have coupons available, and you can get it delivered or pick up for free. read more

Kendra Scott Flagship - The front patio - Jewelry Near Me - Austin, Texas

Omg what a lovely staff! I probably spent more than I wanted to because I was enjoying chatting with everyone. Louisa is adorable. I'll be back. read more

Went yesterday to pick up some Christmas gifts -- very friendly staff, very quick to pick up! They really do always have something for everyone. Great selection, I was able to get something for both of my sisters -- one who loves anything pink and "preppy" and the other who is entering her adult era. I want to try the color bar next to personalize something! Super cool spot as well, has a cafe attached so you can snack and shop! They also have a lot of awesome sales going on right now so I was able to get two really good gifts for less than $100! read more

I love Kendra Scott so I had to stop by the flagship store while visiting the city of Austin. I was not disappointed! It was very spacious with tons of jewelry options. The staff were super sweet and accommodating as well. It's the only Kendra store that has a cafe with baked goods and wine. I was blown away by how cute it was! Super happy I went. read more

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Service is excellent. All the reps are helpful, present and not pushy. I had purchased a pair of loops with gems and lost some of the stones. When I inquired about repairing them, they promptly replaced them. That was unexpected and greatly appreciated. Of course, I couldn't leave without adding to my collection and picking up a few gifts. They have also added a little cafe/sweet shop with a lovely patio. And I introduced a friend to the business! Love visiting them whenever I visit Austin. read more

Kendra Scott created a following and her old SOCO store seemed hidden from the street but now her new flagship store is right in the spotlight. She must have studied the TOMS store where she made her's similar to taste. Located in an old house where there is a covered patio with seating in front. Once inside it was very bright and saw a few walking around with drinks in their hands. There is a tiny bakery and wine bar here. They had a selection of deserts and drinks. I decided to try a Frozen Rosé which looked like a frozen pink slushy and served in a stemless wine glass. It was pretty thick sucking it through a straw but it was very good. You can't leave the premises with it but can drink it out on the patio. There were a lot of ladies shopping in here. The store is extremely organized and has different sections. The front is jewelry and the back is home decor. Everything in the store shows off Kendra's taste in product design. Candles were also scattered around for sale. There is a Color Bar where can build your own customized piece of jewelry and a high end section with diamonds encased in 14-karat gold. Outside you will find a mural on a wall keeping up with the ATX SoCo art culture and perfect for selfies. Overall it is a really cool store and perfect addition to South Congress Ave. read more

This location is a Pinterest dream come to life. I love visiting here if only for the vibes. The cute little patio out front and sips and bites bar are a nice touch. The fine jewelry collection is in full force here and items can get engraved on site. There are also fun events and when I was there, the Yellow Rose collection had a bit of an activation in honor of SXSW. I love the decor and the sales people here are uncannily friendly and happy. I don't know how they do it but I am inspired by their chipperness at all hours and all times. read more

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Visited Kendra Scott store recently and was very happy to see that almost all bracelets are now offered in extended sizes! Thank you so much for listening to your customers!!! Will definitely be shopping here again read more

This beautiful shop never disappoints! Love everything about this store- location, atmosphere, customer service, beautiful inventory and even refreshments! It's also awesome they offer a nice clean bathroom for shoppers when most stores do not. We stopped in recently to visit again- so refreshing to experience amazing customer service. They make you feel important and special. Layne helped us with our purchase and also engraved for us. She was so personable, kind and helpful! This young lady helped us have a truly wonderful experience. Kendra Scott thank you for going over and beyond for your customers and also making a difference in the world! Philanthropy is key to who I do business with! Thank you! read more

Kendra Scott Flagship - Jewelry Near Me - Austin, Texas

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I had walked past this boutique a number of times before my gf and I decided to stop by and noticed that they have a Sips and Bites cafe. We placed our order at the window with Jaunita and we decided on the grilled cheese with tomato pesto, the avocado toast as well as the Wednesday special of 1/2 off wines along with a La vie en Rose (yum, yum!). As we were arguing about paying, Juanita overheard that it was my birthday and then she asked if I knew about their birthday specials and because I had no clue, she quickly filled me in. OMG, for your birthday, KS gives you 50% off your choice of costume jewelry as well as 25% off her fine jewelry line! You also get 25% off a drink at the Sips and Bites Cafe! I have never encountered such a generous boutique and instead of just browsing, we actually walked away with a couple of great pieces of jewelry. Every sales rep we encountered was lovely and so friendly. The boutique is chicly decorated and clean as were the bathrooms. I swear, when I left, due to my encounter with Jaunita, I swore I would channel her and be a more pleasant flight attendant, so thank you J for brightening our day and for being some personable with us and baby Luca! You are a true gem! read more

as someone who has been buying Kendra Scott for over 10 years, they almost lost me as a customer. I bought a $250 Scott bros necklace/pendant in person at this location (most expensive peice I have ever bought from them). I got it engraved and when I came back to pick up the piece, one of two letters was almost transparent. The pendant also came back to me with A bug scratch on it's right side. I asked the manager if there was anything we could do and they suggested getting it reengraved at the north lamar location. they also offered a 15% discount on another $80 pendant If I wanted to start over due to the scratches. I kept asking if there was anything else to be done here becasue this peice was supposed to be apart of their fine jewelry and at this point, I didn't even feel good about giving this out as a gift. they told me that this was all they could offer. one of the managers Meg, would not even come speak to us. thank goodness we went to the north Lamar locations because a manger named Madison understood our whole predicament and got us a new necklace and engraving in less than 10 mins. she saved me as a customer. read more

Kendra Scott Flagship - This was the scratched and badly engraved necklace. - Jewelry Near Me - Austin, Texas

I love Kendra Scott jewelry and even more, I love Kendra's story. It's wonderful to see her success. Her flagship store is beautifully decorated and more of an experience than just a retail store. I love the little cafe and outdoor area. It's spacious with so many visuals. I recently went in with a friend and saw they were now doing piercings (called Piercing Party on their website) on selected weekends in November and December. I was able to get an appointment after being on their waitlist on a Sunday afternoon. I have several ear piercings and added another one to my collection with a beautiful piece of 14k Gold jewelry. Great experience all around. If you haven't been, it's definitely worth making the trek to SoCo. Parking is convenient since they offer valet so you don't have to drive around SoCo area looking for parking. read more

This is the perfect place for any girl who loves Kendra Scott jewelry and drinking. Everyone working is always super friendly. The store itself is a sight to behold on SoCo. I always bring visitors here and those who have never heard of Kendra Scott assume its some sort of jewelry store that sells diamonds/engagement rings based on its appearance. The outside is gorgeous with a fun mural on the side. The patio itself is a showstopper with yellow accents + a color changing ceiling. They have a bar with mimosas, frose, wine and its nice to people watch outside. All the pastries are from local women own bakeries. Drinks range from $4 to $20 but you can also buy bottles and share. Great for groups, since they can cater a party for you with drinks + pastries and shopping. I always stop by whenever I'm on SoCo for a quick rose quartz mimosa or frose. PRO TIP: come in on your birthday month, show your ID and get 50% off any single item. PRO PRO TIP: use your moms, dads, siblings, friends, boyfriend ID and still get the same discount. read more

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Kendra's flagship store. Everyone was friendly and my wife acquired some nice new accessories and then followed up by a great glass of champagne. #TreatYourSelf or better #TreatYourLove! read more

Enjoyed going to the Congress and seeing Kendra Scott's store. We walked in with an option of mimosas, sangria or coffee. The store had a variety of jewelry at a decent price. Ended up buying a heart necklace and engraving to remember Austin and the memories with some of my best friends! The picture is the side of the store and a perfect photo op for those traveling to Austin who also loved the city as much as I did. read more

Kendra Scott Flagship - My shopping buddies for the weekend! - Jewelry Near Me - Austin, Texas

If I were to ever quit being a human and be a store, I would be the Kendra Scott Flagship store! This spot demands attention, you can't stroll down SOCO and not be intrigued by this beautiful storefront! Lots of photo opportunities. The store is absolutely gorgeous and a Kendra Scott jewelry lovers DREAM! The visuals in the store give you immense happiness. You won't leave empty handed. Now, on to the real gem of the place, the cafe. The macarons caught my eye but it was so much more than macarons. First of all, Heather, Riley, and Marissa made me feel like I was just visiting my BFFS and hanging out in their kitchen. They were sooooo friendly and eager to tell me about all of the thoughtful touches Kendra added herself and the charming backstory of the cafe. The macarons were amazing and good macarons are hard to find. The mimosa and the sunset lemonade were so refreshing after exploring Austin in the Texas heat. I could have stayed here all day, the yummy treats and the great conversation were the perfect combination for a wonderful afternoon. PARKING! It can be tricky in the SOCO area but Kendra Scott offers valet parking for $8 or validated with your receipt. Don't pass this place up! It's a must for any trip to Austin. read more

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This is the best Kendra Scott 100% recommend. I have been here multiple times and I am always greeted. They are very attentive to everyone I especially love going to the yellow rose section I customized a hat for me and weeks later for my mother, both employees were so sweet and gave so many stilling ideas. Lahne customized my mothers hat and we got so many complements. I highly suggest customizing a hat its an awesome experience. The jewelry is timeless Kendra Scott is definitely my staple jewelry brand and go to gift giving. read more

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What a wonderful experience! Drinks and shopping? What more could you ask for? The place smells amazing too! The only request I would have is to open more check out stations. read more

Kendra Scott Flagship - Froze and sangria swirl - Jewelry Near Me - Austin, Texas

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Interesting business practices. I walk in and my lady wanted to shop so I think to myself "I'll have a glass of rose while she shops". So I go ask the woman that is the "bartender" if I can have a glass of rose (the frozen one that dispenses out of a slushy machine). Me thinking this would be about a 2 second thing, gets told by said bartender that my order would take 20 minutes. I laugh because I think she is joking.. until she told me to go have a seat and wait for my order. I then ask her- "it's going to be 20 minutes for you to pour me a frozen rose from the slushy machine?". She responds by telling me "yes, sir- we are extremely busy and there is only 2 of us working right now. Please have a seat.". My mind was blown. I was about to have a $10 4oz glass of frozen rose, and text messages away instead. Here is the funny part. I walk out into the jewelry showroom and am looking to see just how "busy" she is. She is on her phone text messaging for about 2 minutes. My lady then asked for a cookie and received the same response... 20 minutes to snag a cookie out of the bake case. The way she answered these questions were rude and quite honestly sounded like we were bothering her in asking her to do her job. Filling up a glass of rose and getting a cookie out of the jar should have taken about 25 seconds of time. Instead, it resulted in a negative viewing of the business and realization that Kendra Scott simply does not care about their customer service and hires people that can hardly do a job that is literally as easy as pouring a water into a glass. read more