First time client at this location, and I had a phenomenal experience, It was just such a pleasure to be at this location. I was greeted by the two Gentlemen's at the valet. Very nice sweet young men's. Once I enter the store it feels very comfortable, I was quickly greeted ( even tho the shop was full at 5:30 pm on a Sunday) as I was showing the location of all the beautiful pieces Kendra has to offer. I was attended by Colton a very knowledgeable, attentive professional gentleman that heard all my requests and concerns, made excellent suggestions for my future visits! I may add The 2 young ladys at the café with the sweetest ladies ever. Their Suggestions for treats were on point my daughter loved it and enjoyed as well. Overall a very great experience with no pretentiousness at all. Keep it up guys! read more

Kendra Scott Flagship - Jewelry Near Me - Austin, Texas

What girl who loves jewelry doesn't love Kendra Scott?! Super proud to say that this designer and store started in Austin, TX! Love the selection, and if they are out of something, you can most likely design it or something even more to your liking at The Color Bar! All of the staff here are super friendly every time I come in! Also love the fact that this company is super into giving back! They have "Shop for a Cause" events all the time at this store! I could spend paycheck after paycheck in this store, and be eating Ramen in my efficiency apartment without cable while wearing fabulous KS jewelry! read more

Kendra Scott Flagship - Jewelry Near Me - Austin, Texas

I've been here a couple times and everyone is always so nice. Not stressing you to buy or constantly asking you if you need something. Just around if you need them. My gf came to exchange something and we were greeted by a free sampling of a local Austin beverage company. I guess they do discounts if it's your birthday?? That is also very cool. Kendra Scott isn't a place I'd shop a lot as a man, but I love the open floor plan and during Covid, there's plenty of hand sani around. My gf also got a warning about her mask hanging off so they have your back. Thanks Pam, very helpful and very much enjoyed what could have been a boring experience for me. If you're a jewelry person, I'd def recommend it. Prices aren't outrageous and plenty of designs read more

Always have something to buy, my taste, my price range. Now have a new section called the yellow rose. I I've the new designs

THANK YOU KENDRA SCOTT SOCO!! I needed to make an exchange after accidentally purchasing a set I already had but just in a different shape online. I called up to ask if I could bring it in since I had used a coupon online and Britney (or Britany) called me back saying they would. I also spoke with Caitlin on the phone when I called back and she was so sweet. She also helped me in store pick out a beautiful new set that I already have on (just brought it home about 20 mins ago lol). The store was clean and bright. Thank you guys so much for your help and I will definitely be back! read more

Kendra Scott Flagship - Ellie Earrings & Elisa Satellite Short Necklace both in Gold Coral Opal - Jewelry Near Me - Austin, Texas

What is not amazing about Kendra. All of the employees I have encountered are so amazing, helpful, and welcoming. Their cafe is so cute and has the most delicious treat!! I have never left disappointed, nor have I ever had a problem with any of the jewelry that I've purchased! Not to mention their cute murals they change with any specific occasion along with their interior scenery, and they are dog friendly!!! read more

Kendra Scott Flagship - Jewelry Near Me - Austin, Texas

Super beautiful store and lots of really helpful staff. Love this new addition! Don't love parking on South Congress, but it's the price you pay! Also FYI, this new location now has an engraving section as well as a little coffee and sweets café! read more

Kendra Scott Flagship - Jewelry Near Me - Austin, Texas

See all

I wanted to support a local business, but unfortunately I had a terrible experience shopping with Kendra Scott. I ordered a ring online as a present, and I ordered it for pick-up at the store. I didnt notice the fine print of the email. Items have to be picked up within 3 days. I didnt notice this, and was late to pick up the item. I called the store and they said I should just re-order because items are cancelled and NOT CHARGED if not picked up in time. So, I re-ordered and got the notice to go pick up. I picked it up and went home. When I got home, I opened it and was surprised by how low quality the ring was given the price. Beware the images online are not accurate. Then I tried to return the ring, but THEY DO NOT DO RETURNS! I was forced to accept a gift card. Now it turns out the first order was not cancelled and they have charged my credit card TWICE! I havent braved going back or calling into the store yet, but I'm not hopeful about the outcome. Beware!!! They do not have customer friendly polcies and the jewelry quality has gone way down hill. read more

I was with a group of friends visiting from NY this past Saturday night and experienced very obvious racial profiling. We are a pretty diverse group and when we split off to check out different areas of the space, we were followed by the (Latino) security guard as the only black women in the store. I posted my concerns on social media and received zero reaction from the staff. I'm taking this to mean that you condone racial discrimination in your stores. I will never make a purchase here and I've advised friends and family to do the same. By the way, this is how white teenagers get away with shoplifting- they know that you're too busy harassing black shoppers to pay attention. This was a disgusting experience and corporate should really take a look at anti-bias training for staff. read more

This review is based on Corporate/Customer service at KS. I have been a loyal fan for years and have spent thousands of dollars. Recently customer service completely failed and they did not want to remedy the situation- I will be donating my Kendra Scott to the local consignment shop and spend my money elsewhere. Shame shame shame on the part of customer service being so unwilling to keep a loyal customer. read more

I was highly disappointed in the service I received. Upon walking in the woman greeting at the door looked me up and down, said "hello" and turned her back. As I was walking around the store no one asked if I need assistance even while trying to find another piece to add to my collection. Even with a young lady fixing the display next to. She looked me up and down, rolled her eyes and kept working. Another woman whom I assume was the manger openly telling her employees to make more sales loudly. That is very unprofessional and no customer should ever hear that. Most of the employees were standoffish and I felt they where judging based on my appearance. I am very disappointed because I wanted to make a purchase to commemorate this trip my husband and I took. I felt very unwelcomed, very uncomfortable, and very out of place. Another Kendra Scott stores and employees have never made me feel this way. I wish customer service was up to par as other stores I've been to have been. read more

Odd customer service experience. My boyfriend found a bracelet in the men's section that was a size medium. We took it to the front to check out and the associate went to the back to get one that was not a display model. She then checked us out... We noticed on the way out of the store that the bracelet she gave us was a size large (not medium). So we went back to the front and asked if we could exchange for the right size. She appeared confused and had another associate go to the back to get the right size. The new associate came back with another size large. We said hmm this still looks larger than a medium. Then she went to get another one from the back but reappeared with a small. She then said this was all they had in the back. So the original associate suggested we buy the display model... We finally checked out. Then strangely she presented me (not the buyer) with a reusable tote bag and stated that it could be used for lunch or to be filled with wine. Puzzled, we said ok and left. Maybe some employee training would be helpful???? read more

Thank you Audrey for a wonderful story experience at Kendra Scott Flagship. What a beautiful store and beautiful selection. I will definitely will be back and look forward to getting wonderful customer service as I did on this last visit thank you so much. read more

Kendra Scott's design and decor is out of this world. If I could have her choose everything of mine for the rest of my life, I would. I love every little corner of this shop! Their coffee wasn't the best, but I'd come back here just for the aesthetic. I'd recommend an iced vanilla latte, that was the best thing we got. read more

Kendra Scott Flagship - Jewelry Near Me - Austin, Texas

See all

Amazing service! The froze is delicious. Our engraved necklaces came out so beautiful! The ladies in this store were so nice and helpful and patient! read more

See all

The tea plus mint addition cost $5.40. It comes in one 12 oz and you can't even taste the mint. It costs a whole dollar to add any addition, like berries or mint. I can understand a latte costing $5. Tea is simple and should taste better for such a premium. read more

Kendra Scott fantasy jewelry does changed colors and tarnish. My Elissa pendant did tarnished and smell rusted. I went to KS and they changed it for a new one. That was ok for a while, but after a few months the same thing happened. Also, it does itches and leaves black marks on my neck. read more

Kendra Scott Flagship - Jewelry Near Me - Austin, Texas

Fun to be in their main store! Same size as other stores. Small cafe w seating for about 8 inside & a few tables outside. Nice mural for photos. Friendly staff. read more

Kendra Scott Flagship - Balloons for special event - Jewelry Near Me - Austin, Texas

I purchased two pieces for my daughter for Christmas to add to her collection of many KS items. Turns out her boyfriend bought her one of the same pieces. So I went to return one I bought her so I could give her the cash to buy a make up mirror she wanted instead. Well unknown to me KENDRA SCOTT DOESN'T GIVE REFUNDS, they only give exchange or in-store credit on a gift card! In the many times of purchasing KS we have never been told items are none returnable for a full refund upfront upon purchase. Need less to say my little girl was heartbroken. Very disappointing KS!! read more

Spent a great deal of time in the store because I couldn't decide on what piece to purchase. I had my friend with me from out of state, she had never heard of Kendra Scott. I'm very pleased to say the customer service was a lot warmer then my experience in San Antonio at the La Cantera location. We did create a custom ring at their bar. The saleswoman was very friendly and accommodating with our indecisiveness. In the end with the help of the saleswoman we were very pleased with our purchases. The only improvement I'd like to see is organization, we would find a certain type of necklace in one portion of the store and then another color on the other side. I don't know if this is because customers are scrambling the jewelry or it's intended this way. Why not display the same styles around each other? I also want to add that my friend purchased her ring on Thursday and after four days of wearing it during the day she has developed a green/yellow discoloration around her finger. We are unsure it this is because of the extra moisture from the humidity or if it's an allergic reaction.--downfall no return on custom makes. read more

I had no idea this store existed in Austin. I was in Surch of a simple necklace. The staff was super friendly and kind. It was a great start to the weekend. Everyone was so nice to us. read more

All girls love Kendra Scott!!! So of course I had to visit there location in Austin. Kendra Scott originated in Austin, Texas. Their store on South Congress is so cute. Everyone needs to visit their store, it was everything was perfectly placed. Kendra Scott had a little wine and dessert bar. I loved the concept that you can have some champagne with some macaroons while shopping. The store was busy!!! Yet in all the busyness it didn't feel crowed, they have 3/4 rooms that spread people out. Their was always one of the Kendra Scott girls in yellow to be found. All hands on deck. What I loved the most about the store is the decorations. All the rooms had lots of open space & I enjoyed that light came with all the open windows. One fascinating feature was that, they was a Kendra Scott ambassador on South Congress giving keys out.... So with those keys you go to Kendra Scott store, and you match your key with a locker. Inside the locker is a Kendra Scott jewelry. That jewelry is yours to keep for free!!! What a unique concept, everyone was running in with their keys, waiting to see what they got. Kendra Scott customer service is always excellent! I will definitely be back. read more

See all

Great to see everything in person. I stopped by while on a work trip. So happy I did. Purchases 3 earrings that are super cute. Website had better discounts and options. Store only had 10? Items that were on sale. Fun to stop by the original store :) read more

See all

Perfect, as always. Went in to exchange a pair of earrings I'd purchased at another location when I noticed the post was wobbly after only one wear. The saleswoman luckily found them in stock and replaced them with no questions asked and no receipt (they were an order from one store to another and I never got email confirmation/receipt). In and out with my gorgeous new earrings in less than five minutes. Thank you!! read more

I brought my piece that my son paid about $150 for as a gift it is a bracelet all the plating is coming off and coppery showings through because it's cheap Chinese junk and what did the store tell me... We don't make that anymore but we can give you 50% credit on what the original price was I said no thanks forget about it I just want it re-plated read more

Kendra Scott Flagship - This is a Kendra Scott bracelet that cost $150 and knew where the plating is coming off - Jewelry Near Me - Austin, Texas

See all

I highly recommend Kendra Scott. It's in a good location on South Congress, behind By George, and next to Perlas. After months of searching, I got these Tristan Chain Swag Chandelier Earrings for my wedding ensemble and was very happy with them. See attached photo for what it looks like on the ear. read more

Kendra Scott Flagship - Kendra Scott's bridal earrings. Happy to have a Kendra Scott store in Austin! - Jewelry Near Me - Austin, Texas

Great, on-trend jewelry, although I caution you to try on the bigger earring styles (e.g., Danielle) before committing because they are heavy. Like, earlobe-mangling-ly so. As others have said, skip the brick-and-mortar store if at all possible. While I find that the price point of the Kendra Scott line is a bit high for the quality, the deals that her website, Nordstrom and Gilt regularly run make it reasonable. Plus, you then get to avoid the attitude. I stopped by yesterday to switch out a gift and couldn't believe the way in which the sales clerk behaved. Condescending, minimal eye contact, and so unpleasant. The vibe felt like a Los Angeles boutique on a very bad day. I got out of there as quickly as I could with a bitter taste in my mouth from such a rotten customer service experience. Fortunately, I could then hop online from the comfort of my home and order two more pieces of jewelry without contending with the snarl of the shop girl. read more

Love KS jewelry. Yes some of it is a little pricey, but it's so beautiful. The earrings can be heavy so I use the Lobe Wonder stickers on the back of my ears and problem solved! They used to sell this brand in their store but now they say Kendra Scott on them so not sure if they created their own or partnered up with Lobe Wonder. Either way it's about the same price in store as what you can find on eBay unless you buy in bulk. They work great! I'll probably save this store for sales, gifts and special occasions. Can't buy stuff all the time or I'll go broke! read more

Kendra Scott Flagship - half off for my birthday month! - Jewelry Near Me - Austin, Texas

How cute is this place!!!! It's designed to make girls swoon over all of their decor and everything and it works! The little cafe is absolutely adorable. I could sit in there all day. The frose was so good too. The bathroom was really clean and inviting, which I know is weird to say about a bathroom but you'd get it if you ever step foot in there lol. read more

The new location is ADORABLE! Kendra Scott is an Austin original and so instagramable. We got the macrons in the cafe and they were delish! I loved the champagne flavor. read more

See all

My boyfriend bought me this bracelet for Valentine's Day, and unfortunately it fell into the street and got ran over by a bus. I was devastated, but after speaking with the team, they laughed and willingly replaced it. I'm so thankful they listened to our story and were able to laugh with us! They made clear it was unfixable, and handed me a new one. My bracelet may have broken, but at least no ones heart did. Thank you Kendra! read more

Kendra Scott Flagship - Jewelry Near Me - Austin, Texas

Love love love KS! So excited I only live minutes away now. My first trip was a pleasant one. It was super busy so there was a line but someone was directing it and greeting. Plus, we got 15% coupons to use then or later. My advice is that if you don't see a color combo you want online, make a trip to the store to see if the girls at the color bar can make it for you! Plus, it may be a coupon day read more

It is indeed a lovely place. Not too many people in the afternoon which was good. Not much parking, but was able to find a spot on the side. Picked up an online order. I loved that I was able to receive my 50% discount and pick up my order. Thanks KS for our yearly offer. It took a good 10 minutes before anyone asked if I needed any help. Once I was helped it took no time to get my order. The café was the most popular place with the majority of people in attendance. read more

The ladies who run this store are absolutely fabulous! They allowed my friend to rent out the store for an hour before they opened to design our bridesmaid jewelry for her wedding. They provided us with trays of yummy snacks and mimosas. We even received a 15% off discount for anything else we wanted to purchase! The associates took us to the color bar and helped each one of us pick out the perfect color and style for our earrings. We went with their recommendations and can't wait to put our new rose gold earrings with our turquoise dresses! The jewelry here is higher and and on average around 70-120$, but it's worth every penny. Every piece is gorgeous. read more

Not much to say. Nothing was different from any other store, except my son and I were totally ignored. Maybe it had to do with the fact that I'm Latín. So sad, had high hopes. I guess my Latina money had no value at this store. Shame on Kendra for allowing discrimination at the flagship store or any of her stores. read more

I went in today after calling about replacing a part of my earring that i've been ignoring for over a year. The whole process took a total of 30 seconds and the 2 ladies that helped me were so so sweet. I will be returning! read more

I had a very uncomfortable visit at this store recently. I wasn't sure if I somehow gave off the impression that I'm going to swipe something or what but at least three salesladies were breathing down my neck as I shopped around. I came in to have a pair of earrings exchanged and I handed them over to one of the saleswomen. When I started looking around for a replacement, the same saleswoman followed me the whole time. She asked if I needed help, I said not yet and I was just browsing. She kept following me. It got so uncomfortable I peeled off and looked at another table. Right then, another sales person asked if I needed help. I said I was fine and will let them know if I had any questions. She left and assisted someone else, but then ANOTHER sales person walks in and follows me around. I eventually found the pair of earrings I liked and went to the counter to finish up the exchange process, but I couldn't shake off how uncomfortable the whole experience was. I didn't even bother to try the earrings on because it was just too much! There were at least a dozen more customers who were there, browsing at the same time but they didn't get the same amount of attention I did. I felt singled out! I understand that this particular store just went through a burglary months ago, but that's not an excuse for how staff behaved towards a PAYING customer. read more

Not only is Kendra Scott's success story amazing, so is her flagship store! The store is absolutely beautiful, and the staff is so welcoming, and helpful. The staff always seems to be available when needed, and keeps their distance when you don't need them! The best part of the stpre is the adorable cafe with delicious frose and bakery treats! They have a decent sized patio on congress where you can sit and people watch while having a glass of champagne, a frose, or even a local beer. They are SO dog friendly there, and even have the cutest dog cookies available in the bakery! Make sure and use the complimentary valet so you don't lose your mind over parking though! read more

I've had my Kendra Scott necklace for 1 month and it was silver but now it's rusting and is very red. read more

Kendra Scott Flagship - My necklace - Jewelry Near Me - Austin, Texas

I simply adore Kendra Scott and can't wait to read her book 'Born to Shine' when it comes out in September. All the associates were sweet and helpful during my visit today. Would love for Kendra to consider having her Sip and Sweets at every location possible as well as looking into magnetic clasps for her necklaces. read more