AVOID THIS BUSINESS, ESPECIALLY FOR ANY SERVICE. As a first time customer with this establishment,…read moremy experience was unfortunately terrible and I'm writing this as a courteous warning to others who may look to do business here. Upon searching for local establishments and seeing positive reviews and praise for customer service, I wanted to give them a chance. I brought in two watches that needed simple battery replacements, one for my wife and one of my own. Upon bringing the watches in, the lady who assisted me seemed friendly enough. I was informed that they no longer do battery replacements in house and they would need to be sent out. Bit of a surprise but ok, I wasn't in a terrible hurry to get them back and was told it'd be a couple of weeks. I received a call within the allotted time telling me they had come in and were ready to be picked up. I go to the store the very next day to retrieve them, being helped by the same person who took them in originally. My wife's watch was running perfectly fine. Mine however I noticed when handed to me was not running at all. I pointed this out and the lady called over another associate who she claimed was the one responsible for quality checks when items came back in from service. This second lady informed me that it had been running the day before when it was checked in but "sometimes they get sent back with a dead battery" and they would need to send it back. She then took it to their back room (with window facing the showroom so everything is visible where she attempted to open the watch but soon returned saying it was more complicated of a movement than she felt comfortable working with so they would send it back to the repair vendor. Red flags, but I want it fixed. Same drill as previous, they will let me know when it's ready within another couple of weeks. About a week and a half later I get a call that my watch has come back in, but am told it is not working and came back with a note that it needs to be sent in to the manufacturer. After naturally asking some questions so I fully understand what exactly was the issue, the girl on the phone became very easily flustered and VERY defensive. Not the customer service I was expecting. I wasn't being disrespectful in any form, just asking questions trying to understand what situation I was now in with a broken watch that was working perfectly fine when I took it in. I go in a few days later to pick up my watch and ask to speak with a manager so I can voice my concerns and displeasure. I relayed the timeline of events to the manager I spoke with, who retrieved and showed me my watch as it was returned with nothing but a sticky note that said to send it in to the manufacturer. No detail or explanation as to what was now wrong. Upon inspection, the crown no longer worked when trying to set the time and no movement of the hands. I was apologized to by the manager and was told that they would look further into it with their repair vendor to try and find out more info so I'd at least have something to go to the manufacturer with. I was also informed at this time that I would almost certainly be contacted by the owner, Mr. Borrego to discuss the issues with me. It has now been a full two weeks with no contact, so out of sight out of mind. I will never personally step foot into this establishment again and will tell everyone I know to avoid dealing with them as well. It's a shame because it is a nice store, but this type of service is unacceptable. I would warn anyone reading this to never entrust these people with any of your personal or sentimental valuables. Zero accountability and broken trust with the first encounter for a potential long term customer...I'll take my business elsewhere.

We have had exceptional service everytime we have purchased anything from Borrego. The owner has…read morecome out several times to speak with us. Great jewelry store.

0 stars. Horrible. My wife's engagement ring and wedding band have been paid for months now and…read morethey keep charging me more and more. I was told twice that my account had been paid in full and that that would be the end of it. At one point they leaked my information to someone pretending to be them and attempted to collect payment from me. Oddly enough the fraudulent text came exactly when my next bill was due at the time. Kay jeweler was evasive and denied having anything to do with it. I've never been able to get ahold of anyone in charge of billing over the phone so i sent a detailed email to there customer service department explaining the exact situation. That email was sent a month ago. I never heard anything back and i keep getting billed more and more. I would choose ANY other jeweler over kay jeweler. Still looking to have the issue resolved.

Gilda, Evelyn, and Tim provided exceptional service during my transaction and assisted me with my…read morenecklace warranty. They also have a great selection with excellent value. I highly recommend visiting this location for outstanding customer support and great products.

Love James Avery and they have a great selection and high quality items. The main perk of this…read morelocation is that they normally can apply charms within 20-30 minutes. The worst thing about this location is Ashley. She is the rudest employee I've ever experienced at a JA. She isn't friendly and tries to hand you off to other employees if she doesn't want to wait on you. She is not personable, patient or smiles. Idk why she even works in retail. Besides her, everyone else is pleasant.

Customer service was a 5/5 Chloe helped us and was very helpful. Having this inside the H-E-B off…read moreof 3009 made it so convenient to grab a few gifts when I finished grocery shopping.I was able to find what I had seen online and she was able to pull it for me to try on. I often wear gold but can see myself creating a sterling silver collection.

The lady that assisted me said she was a schoolteacher and I believe her name was Tiffany very…read moreknowledgeable. Anyways, she helped me with my selection , fitted me and everything super nice. Excellent customer service. I definitely will be going back.

The service is always impeccable at this location. The clothes are quality and stylish, not to…read moremention their liberal coupons. Today Natasha took care of me and I was out of the store in record time. Thanks so much!

This is an great little boutique w/ tons of cute, fun clothing. They have styles you'll love…read morewhether you are 16 or 60, and whether you're looking for something to wear to school, work, a wedding, the rodeo, church or a picnic. They have junior/ladies clothing, scarves, jewelry, socks, boots, shoes, hats and more.

Excellent customer service! Super fast and quick! I have bought online twice now. The first time my…read morepackage shipped within less than an hour of placing my order. The second time I placed an order, my mailman delivered my package to the wrong address. I sent an email regarding the situation and received a response right away. Petticoat junction helped me track down my package and was continually giving me updates. In the process to track down my package they were already working on a plan to help replace my order for a mistake they didn't make. It's hard to find customer service that amazing! Will be a customer for life. Not to mention, they have thrown in free items with both purchases and have some of the cutest affordable apparel!

Love this store!…read more It is in the outlet mall at the SE corner of Centerpoint at Ih-35. A different outlet mall is across the street. BOTH the men's & ladies clearance have been 70% everyday that I have been in here. Just about everything else is 50-60% off

Wow, what great service! I went in with an exchange after we had washed the jeans and realized…read morethere was a tiny hole in the front. The sales associate Makenna helped me through the whole process and when they didn't have the size I needed in store anymore was able to order it online and have it shipped to me. Very professional, quick, and upbeat service! Thank you for making my day a bit easier!

I have had an incredible experience at this location…read more Buddy has to be the most helpful employee I have ever met at a men's warehouse (or any clothing store). He was an expert, incredibly professional, and knew my sizes just by looking at me. He helped me find the perfect fit and made sure to get me the best prices. I will absolutely come here again. On top of that the store was clean and had great selection! I'm sold!

Got a suit for a funeral and they ordered the completely wrong size, then when I tried to return…read morethe jacket they wouldn't take it and said "it was worn" mind you I ordered a 48L and they gave me a 42R, If I could give 0 stars I would.

The warmth of all the people. They were super accepting and treated me with an absolute golden…read moreexperience. They did have an amazing selection of incense however I would have liked to see more cone or small stick incense there. Nonetheless it still is a total wonderful and pleasing experience. Being here and then leaving makes me feel like I am growing as a person.

I was in New Braunfels this weekend with a friend and she wanted to come check out this shop. This…read moreplace was walkable from the shop and food market area so didn't need to find parking. The inside was set up nice. It was very clean and well organized will all their stones, candles, statues and more. I did like that they had little slips of paper of what the stone type is and what you can use them for (protection from negative energy/anxiety for example). Also if you didnt just want a stone, you can get bracelets, key chains and other stuff with the same stone. The ladies we spoke with were very nice and informative. We had quite a few questions and they were patient and explained what certain stones and scents can help with. Appreciated that they didn't judge us for not knowing certain things and were happy to help. They even were nice enough to hold our food we were carrying around. I did end up buying a nice scented candle with a few stones. My friend bought this nice scented spray (lavender scented to help with relaxing) and bracelets. Overall it was a pleasant experience and would recommend for folks to come stop by. Be aware depending what you want it can be pricy but the price seems common with other few shops I've been to.