Came in and out. At this time its easy later in the day it's tough but friendly service. They…read moreexplained everything and did some changes on my plan without a problem.

Terrible customer service. Foreign agent promised one price and was charged much more. They denied…read moreit. After 20 years with them I switched to AT&T and am never dealing with Verizon again!

Great customer service. Explained everything that I needed to know to get a new phone.read more

From the owner: Visit the T-Mobile store in Rochester and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 100 Marketplace Drive 530 can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

I was very impressed with this location. I was also very happy that it is a real Verizon and not a…read morecellular sales location. The location itself is super convenient with it being in Pittsford plaza near GNC and Chipotle. Since it is in Pittsford plaza there is ample parking but since it is near the Cheesecake Factory it can be hard to find a spot at dinner time. The store is immaculate. It even still smells new. It is very open and clean and you can easily see everything they offer. The one bad thing about the layout is that there is a wall in the front that hides the sight line to the back of the store and you have to go to the back to sign in. The staff is very friendly and helpful. On my first trip I was helped by John who sold me the phone and went over the phone aspects. I had to order it and he was very kind to allow me to have the phone sent to the store instead of my apartment because i didn't want it hanging out if I wasn't home. On my second trip when I was picking up my phone I was helped by Quest. He was also very friendly and funny. He was super helpful and I never felt like I was being rushed in the process since I was there are closing time. I was also happy he didn't try to up sell me on any kind of protection or insurance. He knew I had thoughts in my mind already and didn't try to change those thoughts. This location also offers smartphone classes so this way of you are making the switch for the first time you can figure out how to use it. A few things that kept me from giving a 5 star review: there isn't enough customer seating when you have to wait. I had a long wait and unfortunately had to stand through most of it. I also wish that when you are working with someone there was a place for us to sit and not stand. Sometimes the process can take a long time and it would be nice to take a seat. I was also very disappointed that the games they download onto the iPads are demos. I was trading in my phone so it was back to factory settings so I had nothing to amuse me for the long wait. It got really boring. Lastly, this may be a problem with my brain but my phone was taking a very long time to back up from the cloud so Quest and I decided it would be best for me to set my phone up at home. I was told that all I had to do was the get it all backed up and I'd be set to use my phone. I thought that was the case but I was wrong. You have to activate the phone (Duh, I know). I never thought about having to do it because I was told that I would be all set so I figured it had been done already at the store but it wasn't. I was very confused about why my phone wasn't working for many hours. Thankfully my husband has a brain and alerted me to my mistake. Overall, this is a great location and I totally recommend it. This is the location Adam and I will continue to use in the future.

Update: with written explanations Bank of America finally removed the $266.64 charge from this…read morehorrendous experience at the Verizon store at 3349 Monroe Ave almost a month later. My phone trade in was finally released from my visit to 3359 Monroe Ave fiasco 2 weeks ago. The silver lining to that was I received $155 more for my trade in at the Verizon Business Center at Culver and University. All three employees I worked with: Mike Kevin and Curtis were great. Avoid the other location!

Pleezzz come BACK. I've been treated well each time I've required assistance with my phone's.read more

got my battery replaced about a year ago and now its all swollen up love this place but I was…read morehopeful they would fix this under warranty but now the business is closed. Apple Original battery wouldn't swell in a year and under 300 charges.

I highly recommend you go see Curtis at the University Avenue location of Verizon - he's…read morepersonable, knowledgeable and doesn't pressure you. I've gotten my last two phones from him with NO problems. He even went out to my car to pair my new phone. I was disappointed with a different location - I'd choose University Avenue any day.

Well after 3 years with my phone, I determined it was time for a newer one. I went to my usual…read moreVerizon store on University avenue and met a gentleman by the name of Mike Liberti. We sat down and he looked at my phone and checked my account.In a professional way he said you've had this a few years and you might consider a newer one. He reminded me after 3 years of constant use one day it will stop. And I must admit he hit a nerve with that one. So we started talking price, sales, etc. I had good luck with my Motorola so I decided to stick with them. Mike showed me a newer phone they made and showed me their promotion with it. I liked it and bought it. While going through the final process of setup he pointed out things for my safety. Glass repair, theft, insurance, etc. I was pleased with my Mike. He always put his customers first and is there with follow up advice and questions. I highly recommend Mike Liberti if you're looking to purchase a Verizon product. 5 stars for Mike!

Great phone store to shop at for the best phone deals and discounts. Go check them out they the…read morebest.

My experience with T-Mobile at the Mt. Hope location has been very positive. I would like to…read moresincerely thank staff member, Reynaldo, for going above and beyond to help me resolve an issue with my phone plan. I am very happy with the customer service that was given to me. Thanks, Rey!

Kingsley was great! Just got the new 17 pro phone and it was not responding. Made an appointment…read moreand to come back when a tech was on duty. Kingsley greeted us with a friendly welcome and thanked me for taking a video of the problem. One hour later my phone was fixed. Lots of employees all seem very helpful.

I recently purchased a new Apple Watch at the Eastview Mall store and was helped by Jackie - who…read morewas terrific. Her assistance/customer service was 5-Star!

I had to activate my new phone and transfer my old phone's data to the new one. Dreece was…read morefriendly, extremely helpful and went above and beyond to advocate for me to get a good monthly plan. He had it all done much sooner than the expected time and was great in answering all of my questions.

From the owner: At Roc Cellular, our goal is clear: to become the best cellular communications & electronics store…read morein the Rochester area. To do that, we provide an unrivaled selection of the best quality gadgets, expert knowledge and extraordinary customer service with some of the most competitive prices. If you'd like to purchase a new cell phone or tablet, flat screen TV, start new prepaid service or repair your iPhone or iPad, we would love to earn your business. If you're tired of deciding between paying the outrageous prices of Big Box Stores or dealing with the risk of shopping online, choose ROC Cellular. Shop locally & never pay MSRP again!