Terrible customer service. Foreign agent promised one price and was charged much more. They denied…read moreit. After 20 years with them I switched to AT&T and am never dealing with Verizon again!

Customer Service is minimal if not forced. We were in 01/06 wanting to upgrade and trade in our…read morephones. Our selected phones were not in stock, so we were told and they needed to be ordered; we would receive them within 3-5 business days. False infomation! After several calls to Customer Service we were told 01/15. NOPE, order has not yet shipped and is still pending expect them on 01/23. We then drove to the Brockport office on Transit where the Customer Service was EXCELLENT. The representative straighten everything out for us and we LEFT WITH NEW PHONES.

Great customer service. Explained everything that I needed to know to get a new phone.read more

From the owner: Visit the T-Mobile store in Rochester and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 100 Marketplace Drive 530 can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

Update: with written explanations Bank of America finally removed the $266.64 charge from this…read morehorrendous experience at the Verizon store at 3349 Monroe Ave almost a month later. My phone trade in was finally released from my visit to 3359 Monroe Ave fiasco 2 weeks ago. The silver lining to that was I received $155 more for my trade in at the Verizon Business Center at Culver and University. All three employees I worked with: Mike Kevin and Curtis were great. Avoid the other location!

Went in to this store for tech support. (I didn't realize they don't do any tech support--just…read moresales I guess??) The man who I spoke with was so rude to me. I tried to explain what I had done so far in terms of troubleshooting the issue and researching on the internet. He told me "well I don't work for the internet." (okay....) I said, "apparently this is a pretty common issue with the newer phones that have eSIM cards." His reply: "What do you want me to do about it?" I mean, "help me, maybe?" I've never felt so disrespected for doing nothing but walking into the same store where I had gotten my phone less than 2 months prior, asking for help. Wow. Oh, and the kicker is that I was right. The tech issue was indeed the eSIM card, which needed reprovisioning. This man had just never heard of the issue, and so I guess he decided to be ultra rude to me to cover his own inadequacies. Someone with his people skills should should not be in customer service field at all. I would seriously go anywhere else other than this store. I am planning to switch cell companies when my current phone is paid for--that's how disrespected I felt after this "conversation." It was my bad for not realizing they don't do tech support, but he could have just told me that. Something like, "oh, I see. I think this issue goes beyond what we typically do in the store. I suggest you call our tech line, at this number..." I had thought it would just be easier and nicer to go into our "local" store than talking to a robot online. I guess robots are just nicer these days...

Pleezzz come BACK. I've been treated well each time I've required assistance with my phone's.read more

got my battery replaced about a year ago and now its all swollen up love this place but I was…read morehopeful they would fix this under warranty but now the business is closed. Apple Original battery wouldn't swell in a year and under 300 charges.

Well after 3 years with my phone, I determined it was time for a newer one. I went to my usual…read moreVerizon store on University avenue and met a gentleman by the name of Mike Liberti. We sat down and he looked at my phone and checked my account.In a professional way he said you've had this a few years and you might consider a newer one. He reminded me after 3 years of constant use one day it will stop. And I must admit he hit a nerve with that one. So we started talking price, sales, etc. I had good luck with my Motorola so I decided to stick with them. Mike showed me a newer phone they made and showed me their promotion with it. I liked it and bought it. While going through the final process of setup he pointed out things for my safety. Glass repair, theft, insurance, etc. I was pleased with my Mike. He always put his customers first and is there with follow up advice and questions. I highly recommend Mike Liberti if you're looking to purchase a Verizon product. 5 stars for Mike!

Professional informed thoughtful service. Mike looked up my account and quickly verified I had…read moreinsurance for my Apple 14 Pro Max ( I had been told at another location I didn't). $100 replacement or I could upgraded with.$835 credit for my damaged phone ( had been told my credit would be much lower because of the damaged back screen). We went out to my car with 2 of the 8 selected by Mikecto make sure one would work on the charging pad in my Mazda ( when I asked at another location I suggested 2 that they didn't have and that was the end of it. Suggested a polymer screen protector instead of glass which had scratches and fractures on it with all my other phones. Also purchased a usb c plug in adapter that shuts off when phone is fully charged. All in my amount including accessories was $190 cheaper and included taxes and info transfer to the new phone. The other quote from the other location did not include any of the accessories. When I went to bring my old phone in Kevin helped me and had to spend time straightening out the issue created at the other store I left as the "rep" at that location had not cancelled the other trade in or bank transaction. Bravo for the a university Verizon location. This is what customer service should look like.

My experience with T-Mobile at the Mt. Hope location has been very positive. I would like to…read moresincerely thank staff member, Reynaldo, for going above and beyond to help me resolve an issue with my phone plan. I am very happy with the customer service that was given to me. Thanks, Rey!

The manager at this location is very rude, short-tempered, and unwilling to help you with almost…read moreany problems you're having. Or he does, begrudgingly. All I wanted to know was what the monthly payment/trade-in options were, and this guy just runs to the back right in front of our faces without saying a word. It took him about 20 minutes and he came back, refused to give reccomendations, and gave minimal help. Hell, I probably could've informed myself more by a mere Google search. This manager needs to be fired.

Kingsley was great! Just got the new 17 pro phone and it was not responding. Made an appointment…read moreand to come back when a tech was on duty. Kingsley greeted us with a friendly welcome and thanked me for taking a video of the problem. One hour later my phone was fixed. Lots of employees all seem very helpful.

GREAT CUSTOMER SERVICE!!! -NOT!!!!! Went to the Apple Store today- no customer service. Brand new…read moreIphone 17 in my hand. Walked in, explained that I needed assistance with an Iphone to Iphone transfer and was sent over to sit at a table, no one came over to see if I needed assistance. Meanwhile others are being help that came in after me. Finally I went back up to ask a representative, she looked at my phone (as I was able to figure it on my own somewhat as I was sitting there), she said yep you are all set. I said okay everything will transfer from old phone to the new one and she said yes. I said okay thank you. No reply from the employee. Now I get home have tried the transfer now about 5x and it keeps failing to transfer. Thanks a lot for nothing Apple Store

I had to activate my new phone and transfer my old phone's data to the new one. Dreece was…read morefriendly, extremely helpful and went above and beyond to advocate for me to get a good monthly plan. He had it all done much sooner than the expected time and was great in answering all of my questions.

From the owner: At Roc Cellular, our goal is clear: to become the best cellular communications & electronics store…read morein the Rochester area. To do that, we provide an unrivaled selection of the best quality gadgets, expert knowledge and extraordinary customer service with some of the most competitive prices. If you'd like to purchase a new cell phone or tablet, flat screen TV, start new prepaid service or repair your iPhone or iPad, we would love to earn your business. If you're tired of deciding between paying the outrageous prices of Big Box Stores or dealing with the risk of shopping online, choose ROC Cellular. Shop locally & never pay MSRP again!