I came in to port over another number from another provider. I was greeted kindly and professionally. They help me with the transition perfectly. I appreciate the professionalism and friendliness of the staff at this location read more

Phoenix was amazing. He was knowledgeable and very personable. We came in to trade in 3 phones on 3 separate accounts and he did it quickly and efficiently. Great experience read more

One star service for no help on a phone plan by store manager with short badly dyed blond hair and tattoos just typing away on her keyboard with no means to help. To the point she set up a store closing timer while assisting because of how badly she wanted to leave for the day. You my dear, need some training in customer service and have no means of being a manager. And congrats to the store -you swindled us big time, don't bother with this store or any help in a situation. Don't sell defected phones in the first place!!! Don't even try trading phones here ppl they're aweful!! read more

The manager doesn't help when they are busy.She just walks her fat bottom around the store like the Queen of England. The disabled guy in the wheelchair is a surly when you ask him anything, and that isn't the first time I have dealt with that jackass attitude with him. Sorry that you are in a wheelchair, bud, but that doesn't give you the right to treat people like crap. Apparently there is a high turnover of help at the store, secondary to AT&T keeping you part time and not offering insurance and vacation benefits to employees and a penchant for hiring dimwits. I seldom see the good employees stay, like Josh who was there last time I visited. AT&T seems to keep the morons and idiots there. Anybody with a brain should run like like hell from that toxic environment. Conor is excellent and knowledgeable about your phones, plans and gives outstanding customer service. He should be running the show there, "large and in charge" Conor has his "game on"and I would be surprised if if he stays, when he seems to be doing the majority of the work as other employees mill about the store not doing a god damn thing except taking up space. I feel blessed by the luck of the draw to have Conor help me yesterday and not having to deal with usual simpleton.The majority of employees there that are lazy,incompetent and imbeciles.I do not come that conclusion lightly as I have visited that store a multitude of times over the years. That is why AT&T consistently scores at the bottom of of customer service satisfaction. Will my comments change anything? I really doubt it. It has been the same shit show there for years. I just got lucky to get Conor who is intelligent, kind and pleasant. Conor will do well at whatever job he has. Conor is top-notch and has a bright future ahead. So there you have it. read more

I have been a loyal customer of AT&T for years (since the first iPhone), and I have not experienced better customer service (in general not just at AT&T but I've been to a lot of AT&T stores and spoke to a lot of phone representatives over the years) than I did yesterday at this particular store. Leila and Conor were so helpful to me and my parents who were trying to change our service plans. Not only were they super kind, friendly and generous with their time, they were incredibly knowledgeable about all aspects of our service change. I would highly recommend coming to this store over any other if you need help with just about anything related to mobile phone and Directv service. read more

I have been with att almost 3 years. I went to switch to sprint today so that way my fiance and I could get on a phone plan together. I had paid my bill for the next month early so that bill isn't due till 5/4. I call customer service to try and get help with a refund. I was then told over and over by the gentlemen on the other line then the supervisor that the 128 that I just paid for my next bill is already 2 weeks into it and they cannot refund my money. I still didn't get how that worked since I was paying early and the billing cycle didn't start even till the 12. The supervisor then proceeded to tell me that you pay for part of the month before in the bill that we are in now. I proceeded to tell her I payed when I signed up so that means I payed for half of a month I didn't even have the phone. So needless to say think twice before going with att. They will charge you for half the month before you even get your phone and if you cancel your phone well before it is due you will still owe a month bill. read more

My family went to the AT&T store in Mount Dora yesterday. All 4 of us looking to get new phones. The surly guy (as Jim L. put it in his review) came over and asked, "which phone do you want". I said I don't know, explain the differences to me. His response: "That would be impossible, there are so many features." He didn't even try to show me anything in a brochure or on his computer or anything. I told him I will go somewhere else where they can explain it to me then. read more

This store earns ZERO stars not one damn star like this app des! We entered the store and there was literally nobody around and we were told by online chat that we will have our contract waived due to someone else's mistake that they told us via phone that we are on 12 months upgrade plan but system showed 24 months so the online chat waived it and posted notes and put the top priority appointment so we came in yesterday as agreed and Conor as I saw other review was good about him but what I faced yesterday was a nightmare. He wont even read notes or read my papers. He just looked on my account and said sorry nothing we can do! You guys are in 24 months installment and its the same with cars, cant trade it in unless paid for! We argued for 15 minutes and he kept repeating it as if we are low function people. We will NOT EVER come back to this damned store! They better close or lay them all off! They are douchebags! read more