Ivan epitomizes what customer service should be. We need more Ivan's in the world. I'm a customer…read moreof 3 years, and this was the best service I've had. Very pleasant experience

I got my screen protector replace as we have protector for life ! Nelson was extremely helpful and…read moreanswered all our questions! This location has great costumer service highly recommended this T - Mobile . This location by far is best as far costumer service and having what you need .

Sri was extremely patient and very helpful with my issue. He took his time with making different…read morephone calls and with helping us. 8/31/25

This store cannot help with service problems. They only want to sell you a new phone. I was lied to…read morewhen sold a phone. I was told to bring the phone back within 7 days if it does not work. After bringing the phone back after 5 days I was told the phone could not be exchanged or refunded. I am a long time customer of 10 years. I am not happy with this service. Unhappy with the phones I was sold. My 4year old phone works fine in my house. The new phones I bought donot work in my house. I know there is somthing that can be done.

I would like to take this opportunity to bring to your attention the service we recently received…read morefrom one of your consultants at the 10165 W. Colonial Drive, Ocoee, FL store. Nicholas Trivino gave us exceptional service. We had purchased two new I-Phones and were having difficulties in getting them set up. He was fantastic assisting us both with kindness and professionalism. It is employees such as Nicholas that has given AT&T a good name. His skills are worthy of a supervisory/management position! Thank you to Nicholas and thank you to AT&T! Kimberly K.

I got a new phone. Staff was great, very helpful with setup and valued our time. Felt at ease with…read morenew technology and am pleased with device.

Went in there with an iPhone I accidentally placed a 30 lb rock hammer on. This guy tested all…read morecomponents in front of me and only charged me for a new screen. Great business here!!

Went to get my phone fixed and they were super professional also there prices were really…read morereasonable compared to when I check at the magic mall. Recommended!!

Ronald became manager of the Apopka location last year after it moved the year before to highway…read more441 from 436. I bought a new phone here before the end of last year, and I have been very pleased with the options and customer service. When I was unable to link my new watch with my phone, all that it took was a quick stop for that to happen. I have only had this much success at this location with the people who work here, so I would encourage people to check this place out.

My boyfriend went in here to have his phone activated that was given to him by his father. They…read morecharge the first month prepaid and did not ever get the phone working before he left the store. After two days of not being able to make or receive phone calls, he took the phone back to a. A different location. Darwin at that Location tried everything but finally told us that the phone is essentially a brick but since their franchise, there was nothing that he could really do about a refund. We retuned to this store to find the same employee, Bello, working. He in so many words told us to pi$$ off. At that point, I asked for the corporate phone number. He refused my request but called corporate at the TCC and spoke with them only to be told that, although he did not receive any of the services paid for, there was no way the service be refunded. Bello did not do his due diligence in making sure the phone worked before he walked out of the store the first time, the financial hit was on is. We paid for his screw up. We will be contacting Verizon corporate to let them know about this awful, careless, employee and poor location.

This guy deserves so much more recognition and reviews. I went in today after being quoted by a…read morepopular phone repair place (you break i fix) and they quoted me 80-400 to get my screen repaired. Tomas my motherboard in a NEW phone of the same model, for 80$ flat. He saved me so much time stress and $ and i dont understand how other major phone repair places are still in business when this guys is doing such quality work in little time and a fraction of the cost. 10/10 i hope i never break a phone again but if i do, i know where im going :)

great experience from the moment you walk into to this store. the owner, tomas greeted me and asked…read moreme if i was henry who had just called. after asking me my how long i intended to have this phone, i told him i wanted to use this phone for the next couple of years. he said some customers just want a new oem glass to maximize the trade in value and others wanted a genuine apple glass. after installing both types of glass, i chose the apple screen. tomas was very respective of my time and answered all my questions. he showed me phone cases that are uploaded with ones' own pictures. no high pressure sales at all, but just a very knowledgeable technician and business owner. a great guy and and a very satisfied customer. henry r.

I am from Fl. My experience has been fantastic every time we have needed repairs. Very cordial and…read moreprofessional service. The turnaround time is generally an hour. Nobody offers that kind of service. Each repair has turned out perfect and very reasonable. This is the only service center I will use, now and in the future. Great work, great people!

I had my screen got broken on the pavement of S22 Ultra. Sean offered me the best price in…read moreAltamonte Springs. My $1200 phone was new again only in $300. Thanks Sean for his politeness and patience. He was able to give my phone back same day. I will recommend him.