Terrible customer service! I waited more than an hour to be served with nobody saying good morning or we will be with you shortly. while I sat there waiting at least 6 customers came in and waited a while and left without being greeted or addressed. when I finally did get served she told me they only had the phone I wanted in purple. I asked where I could leave a review of the service and she pointed to a QR code. I did it and it did not work. I pointed this out to her and she seemed unconcerned. I went to a Metro store up the road and had a great experience, and got the phone I wanted. so this shop not only lost a customer but I switched my phone plan. I will never go back there again. they don't care at all about their customers. read more

Takes forever to be served. They don't have much inventory, give out bad information. They don't seem to know much and then explain away their lack of knowledge by saying they are a franchise store. I have had zero luck with this store. read more

This store is the worst!!! I went in for for the promotion for the free apple air-pods Anthony literally told me to my face I was getting the AirPods I did the whole switch over before the promotion ended which it ended Jan 1st so I get the phones after Jan 1st but did the whole transaction before Christmas long story short no airpod where never put on my account, charged us a deposit which we were never told about only that we had to pay the taxes which we agreed to go ahead and do it. Basically false advertisement we did everything we need to do but by there mistake we can't get the apple AirPods!! I would have never gotten the upgrade if I knew the promotion wasn't going to be available to me because I didn't physically get the phones that day I would not be here writing this!!! read more

T-Mobile - This is the update with out my review - Mobile Phones Near Me - Mount Dora, Florida

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bad customer service Jose He terrible customer service I never go to this store again check de employer

misinformed. deception in sales and options. told qualified for free phone when adding a line now being billed for phone & unauthorized accessing read more

New cell phone was not working right, bought at another T Mobile store and this store helped me correct it. Very helpful and knowledgeable staff. I will only do buisness and by next new cell phones here. I recommend this store only if you need a new cell phone or help here. read more

Very deceptive practices. Added lines without telling us. Said we qualified for a promotion but did not say we would have TWO additional lines. When I realized they had done this, I was told that it would void the promotion to remove the line. Use another company...they don't seem to do anything about these deceitful sales people. I plan to go elsewhere when I figure it all out. read more

One of the worst experiences ever!!! These guys lied to me with the old "Bait and Switch". Promised one price but the monthly bill was actually $30 bucks higher than what was promised. Had to call T-Mobile toll free number to try and get the promised price but to no avail. I am a disabled Vet so every dollar saved helps. I will drop these Turkeys the first chance I get. You can count on it! read more

My experience went a little like this... when I entered, I noticed there were quite a bit of people for it to be a Sunday. The thing I liked about them was that they acknowledged everyone that walked in even as they were working with a customer. I had the pleasure of working with Colton. He was a pleasure to work with. He has stunning blue eyes and could sell you just about anything. He has an upbeat voice and spirit about him. Sales is definitely what he was born to do. He got me started and on my way with my brand new IPhone 13 and even gave me a T-Mobile goodie bag. He was the best now as far as the phone service, I'm not sure. This is only my 2nd day with T-Mobile. Hopefully it's great and causes no issues. But my review was solely for Colton read more

Ever do something good for yourself and after it's done, you fell like you got taken, if not, go to T-Mobile in Mount Dora. My wife's iPhone 8 went black and she just paid off the lease. What the heck, let's just upgrade. We went to the T- mobile store. We purchased an iPhone 12 and an iPhone 12 Pro. My wife asked the (SP) if she should purchase the liquid screen protector. He said, sure, let me get it for you, $50.00. Ok, now my phone. He went to the back and said they were out of stock but said look, you get free overnight shipping. You should have it tomorrow or at the latest Monday. This was on 10/23/2020. He also said he would have to put us on the T-Mobile network and install the T-Mobil SIM card because to get 5G in our area, it was required. Now the fun starts. When I didn't receive my phone Mon or Tues. I started doing a little digging. The iPhone 12 pro won't be shipped until Nov 12 to Nov 24. Now on the news this morning, it may be longer as Apple can't get the parts to build more. Both iPhone 12 and 12 pro come with the $50.00 screen protector already applied at the factory. The first week my wife's phone got a large scratch on it. There is no 5G anywhere in lake county Florida from any network. I hate it when I feel like I've been taken advantage of. Not a happy camper!! read more