Ashley and Matt they are amazing. Their customer service skills are beyond spot on. I cannot say…read moreenough good things about them.

SHOUT OUT TO ATT CELLUAR - Had a wonderful experience at the Brownwood store. Was assisted by Axel…read moreSantiago. His card says "Connectivity Expert". Indeed he is that expert but also "Outstanding" in customer service. He clearly addressed all our concerns about buying new phones and keeping our exisiting plan. Now we have the latest iPhones at a reduced monthly outlay and no sacrifice to the services we wanted to keep. We highly recommend Axel to assist you with your cellular needs! His store number is 352-689-2066

Faster service or more employees. I've been waiting 15 minutes and the guy before me has been…read morewaiting for 40.. Maybe get better chairs rather than a hard wood bench to sit on. My butt deserves better.

Needed to buy a laptop. Sleepy Chris was absolutely excellent at checking us out and getting me…read moresigned up for a new BB card. Wonderful customer service and sense of humor and very sharp wit. Very proficient at the process of checking out. BB should keep this young man. Not usual these days to get someone so upbeat and knowledgeable.

I could not walk ten feet without yet another employee pouncing on me, they must be on commission…read more It was an unpleasant shopping experience, being constantly bothered, even when trying to avoid eye contact.

Do not do business with these crooks. They told me that my bill would be $258 plus taxes and fees…read moreand my bill is $363. Now they will not even return my call as I have moved out of town.

SHOUT OUT TO ATT CELLUAR - Had a wonderful experience at the Brownwood store. Was assisted by Axel…read moreSantiago. His card says "Connectivity Expert". Indeed he is that expert but also "Outstanding" in customer service. He clearly addressed all our concerns about buying new phones and keeping our exisiting plan. Now we have the latest iPhones at a reduced monthly outlay and no sacrifice to the services we wanted to keep. We highly recommend Axel to assist you with your cellular needs! His store number is 352-689-2066

Salesman was so rude! We came in to get a new phone, and he kept pushing to upgrade our home…read moreGateway to 5G. We told him twice that we needed a new phone. He then said, "bye!" and literally turned around and walked off. We are long-time Verizon customers but are now looking for another provider. This lack of respect for customers is nonsense.

My elderly father and I went to this store and met with a man by the name of Jay Sammy. At first he…read moreseemed to be very helpful. We purchased 3 new phones on our existing account. He was able to transfer my fathers phone, but the other two he needed to send to us via mail. He had us purchase the phones and the screen protectors. He then took our screen protectors and put them in his back pack until he received our phones. He charge us $80.00 ($40 each phone) to set-up our new phones. Two weeks later once he out our screen protectors on, he sent us our phone from his store in FL to our home in CA. He told us that we would need to take our new phones into a Verizon store and have them transfer our data. We in-fact went to a CA store and they said he should not have charged us that fee because they were the store that was actually going to set up our phones. So we paid Jay $80.00 to set up our phones and then paid the Verizon in CA $100 to really set up our phones. Additionally, the CA store said he did not use the correct SIM card, he used the 4G vs the one our phone calls for which is a 5G. Also he did not appropriately set up our new plans, the the Verizon store in CA fixed everything. I asked Jay to speak to the CA Verizon employee and he refused. Attached is the tact string. Do not use JAY SAMMY at this location. He was happy to take an additional $80 for setting up two phones that he did not set up. As you can see he said that is what he gets to provide service and find the right plan, of which, is his job, so he should not swindle people out of hard earned money from people on fixed budgets.

Waited a very long time watching a service agent mess around on his computer and chat with a…read moresupervisor and not wait on people. When he finally waited on us, he was not at all helpful. We ended up walking out without upgrading the phone like we planned.

Trash service here is horrible employees are no help at all wait time is hours long 2 employees…read moreonly working 15 + people waiting in line don't com here

Had a great experience today with a gentleman at Techy when my phone got a lock screen and I could…read morenot access my phone. He was able to clear and reinstall everything so I was not locked out on a hurricane weekend. I will be taking my laptop in to have it looked at after this weather episode is over. Thank you so much!!!

Simon Templar said, "You have to be a very good, and usually very dead person to become a saint…read more And more importantly, you need to work three miracles. Now, get to work." Jeremy Miller of Techy is my Saint! The first miracle, Jeremy recovered my data from the 1st iPad Mini that fell into Lake Dora. I know, stupid, but I am a Seaplane Flight Instructor. The second miracle was his team fixed my black screen of death on MacBook Pro, "Your computer restarted because of a problem. Please a key or wait a few seconds to continue starting up." The third miracle was he still had saved my iPad backup folder as I jumped my 2nd iPad Mini in CT river. Hazards of my job! I restored my 3rd iPad Mini with my 1st iPad Mini data folder. THANK YOU, JEREMY! I am so glad you're not a very dead person because you're a living Saint!

The WORST customer service help along with their Manager who is worthless. Their sales help talk…read morelike they know what they are talking about but when you go in to find about your order that you thought was placed 6 days ago they are oblivious to what you are asking. Stick with Comcast Xfinity.

Very unhappy. They weren't specific uncertain things and they added stuff that we didn't want. I…read morefeel very bad because at first I thought they were very nice.