Ashley and Matt they are amazing. Their customer service skills are beyond spot on. I cannot say…read moreenough good things about them.

SHOUT OUT TO ATT CELLUAR - Had a wonderful experience at the Brownwood store. Was assisted by Axel…read moreSantiago. His card says "Connectivity Expert". Indeed he is that expert but also "Outstanding" in customer service. He clearly addressed all our concerns about buying new phones and keeping our exisiting plan. Now we have the latest iPhones at a reduced monthly outlay and no sacrifice to the services we wanted to keep. We highly recommend Axel to assist you with your cellular needs! His store number is 352-689-2066

Needed to buy a laptop. Sleepy Chris was absolutely excellent at checking us out and getting me…read moresigned up for a new BB card. Wonderful customer service and sense of humor and very sharp wit. Very proficient at the process of checking out. BB should keep this young man. Not usual these days to get someone so upbeat and knowledgeable.

I could not walk ten feet without yet another employee pouncing on me, they must be on commission…read more It was an unpleasant shopping experience, being constantly bothered, even when trying to avoid eye contact.

Do not do business with these crooks. They told me that my bill would be $258 plus taxes and fees…read moreand my bill is $363. Now they will not even return my call as I have moved out of town.

SHOUT OUT TO ATT CELLUAR - Had a wonderful experience at the Brownwood store. Was assisted by Axel…read moreSantiago. His card says "Connectivity Expert". Indeed he is that expert but also "Outstanding" in customer service. He clearly addressed all our concerns about buying new phones and keeping our exisiting plan. Now we have the latest iPhones at a reduced monthly outlay and no sacrifice to the services we wanted to keep. We highly recommend Axel to assist you with your cellular needs! His store number is 352-689-2066

Salesman was so rude! We came in to get a new phone, and he kept pushing to upgrade our home…read moreGateway to 5G. We told him twice that we needed a new phone. He then said, "bye!" and literally turned around and walked off. We are long-time Verizon customers but are now looking for another provider. This lack of respect for customers is nonsense.

My elderly father and I went to this store and met with a man by the name of Jay Sammy. At first he…read moreseemed to be very helpful. We purchased 3 new phones on our existing account. He was able to transfer my fathers phone, but the other two he needed to send to us via mail. He had us purchase the phones and the screen protectors. He then took our screen protectors and put them in his back pack until he received our phones. He charge us $80.00 ($40 each phone) to set-up our new phones. Two weeks later once he out our screen protectors on, he sent us our phone from his store in FL to our home in CA. He told us that we would need to take our new phones into a Verizon store and have them transfer our data. We in-fact went to a CA store and they said he should not have charged us that fee because they were the store that was actually going to set up our phones. So we paid Jay $80.00 to set up our phones and then paid the Verizon in CA $100 to really set up our phones. Additionally, the CA store said he did not use the correct SIM card, he used the 4G vs the one our phone calls for which is a 5G. Also he did not appropriately set up our new plans, the the Verizon store in CA fixed everything. I asked Jay to speak to the CA Verizon employee and he refused. Attached is the tact string. Do not use JAY SAMMY at this location. He was happy to take an additional $80 for setting up two phones that he did not set up. As you can see he said that is what he gets to provide service and find the right plan, of which, is his job, so he should not swindle people out of hard earned money from people on fixed budgets.

Switched from AT&T for our mobile service as their rates have skyrocketed. Ruschell, the customer…read moreservice rep, was very knowledgeable, efficient and polite. We also have Spectrum as our internet provider and cable television. Whenever I do have to contact their customer service department I am always greeted by a pleasant and helpful rep.

WARNING: Sneaky "Bill Cramming" Tactics under "Free" Promotions!…read moreI am writing this review to warn my neighbors to inspect every single line item on their monthly statements. Spectrum is engaging in deceptive billing practices, specifically a tactic known as "bill cramming"--adding paid services to your account without your permission. A few months ago, I called to set up Internet and TV services. The sales representative told me I qualified for a promotion for a "free mobile service line for one year." I accepted the free line. What they CONVENIENTLY failed to mention, and what I never authorized or gave permission for, was that the agent snuck a paid monthly "Mobile Insurance/Device Protection Plan" onto that supposedly free account. Because I was told the mobile plan was 100% free, I didn't notice the hidden, unauthorized insurance surcharge for six months. When I finally caught the charge and called customer service to voice my concerns, things got even worse. Even after escalating the call to a supervisor, Spectrum flat-out refused to issue a full refund for the charges their own agent fraudulently placed on my account. They would only credit back a single month. Essentially, they got caught adding unauthorized fees to my bill and told me I could only have a fraction of my money back. Since Spectrum refuses to take accountability for their deceptive trade practices, I have officially filed formal corporate billing complaints with the FCC and my State Attorney General. If you are signing up for their "free" promotions, check your bill immediately. They will sneak unapproved charges onto your bank draft and then hide behind their "corporate policy" to keep your money when they get caught. Absolute scam behavior.

Had a great experience today with a gentleman at Techy when my phone got a lock screen and I could…read morenot access my phone. He was able to clear and reinstall everything so I was not locked out on a hurricane weekend. I will be taking my laptop in to have it looked at after this weather episode is over. Thank you so much!!!

Simon Templar said, "You have to be a very good, and usually very dead person to become a saint…read more And more importantly, you need to work three miracles. Now, get to work." Jeremy Miller of Techy is my Saint! The first miracle, Jeremy recovered my data from the 1st iPad Mini that fell into Lake Dora. I know, stupid, but I am a Seaplane Flight Instructor. The second miracle was his team fixed my black screen of death on MacBook Pro, "Your computer restarted because of a problem. Please a key or wait a few seconds to continue starting up." The third miracle was he still had saved my iPad backup folder as I jumped my 2nd iPad Mini in CT river. Hazards of my job! I restored my 3rd iPad Mini with my 1st iPad Mini data folder. THANK YOU, JEREMY! I am so glad you're not a very dead person because you're a living Saint!

The WORST customer service help along with their Manager who is worthless. Their sales help talk…read morelike they know what they are talking about but when you go in to find about your order that you thought was placed 6 days ago they are oblivious to what you are asking. Stick with Comcast Xfinity.

Very unhappy. They weren't specific uncertain things and they added stuff that we didn't want. I…read morefeel very bad because at first I thought they were very nice.

My month old sim card was acting up, and the phone reporting that it had no sim card at all despite…read moreme taking it out, cleaning and reseating it. The staff took the time to diagnose the problem, which involved removing the card, trying it in other phones, analyzing it on their computer. It turns out that the sim card had gone bad, evidently an uncoomon occurence, so they programmed a new one. Throughout this he was courteous and friendly, despite the fact that he didn't charge me. Thus, since this interaction could not have gone better in any way, a 5 star score, on a First to review. Bravo.

Service was above and beyond. Very impressed. I big kudos to "Shiane" for having the time and…read morepatience to help us. Everyone was very friendly and helpful. Shiane helped to fix any and all problems we were experiencing and helped my husband pick out a suitable new phone and the price fit into our budget. The Brownwood Consumer Cellular is a 5 star office.