Went to this store location to make a change in service. The representative was not knowledgeable…read moreof their products or services. Tried to do their jedi-salesman tactics so I won't reduce my monthly equipment rental cost. They even tried having the manager explain it, but I stood my ground and forced their hand to make the change to my account. So if you are going into this store location, be aware they must be working on commission and will try to upcharge you at all costs. I wish my community had competition and not let Optimum be the sole company providing internet service.

Go out of business. Its the worst. They keep raising rates with no notification. Not going with…read morethere cell service cause not putting all my eggs in one basket.

Jay did a great job replacing the screen on my Motorola phone. He is very knowledgeable and…read moreprofessional. I highly Recommend him.

My iPhone screen cracked on a Sunday right after a snow storm and the owner fixed my phone the same…read moreday. He went out of his way to open his shop to fix it. My phone came out perfect. Really great experience and service and such a nice guy!!

Had to get a new phone because I dropped mine and it broke. So I stopped in to Verizon yesterday…read more They have a very good COVID safe routine and the staff are all very friendly. I have a bad back an had to sit in the most uncomfortable chair for over and hour waiting for this girl to setup the phones and do all the crap she had to do. It was nothing more then a piece of plywood on legs. I'm not real crazy about the way they explain the new charges and fees I will be getting with the new phone or what the new phone will be costing me in he end. I did ask her several times to explain it but every time I got the same answer. I feel like I got ripped off but I do realize its my fault for not following up better an ask again until I understood everything. I truly hate the fact that they have you by the balls. If you want a new phone you will pay through the ass for it and they know it!!!

I visited this Verizon store to upgrade my phone, but the customer service was completely…read morenonexistent. The gentleman immediately questioned why I had two phones, regardless of whether they were for work or personal use. This was irrelevant because I had come specifically to upgrade my phone. I hate to bring race into it but I'm a African American female that is highly educated. Furthermore, since I no longer share the same last name as my father, who is the account holder, my account was flagged as fraudulent. Despite this, there were no security questions or any attempts to verify my identity or assist me. Manager Joe was equally unhelpful. He informed me that my account had been flagged as fraudulent the day before, even though no order for a phone had been processed that day. When I contacted the fraud department, they confirmed that the account had not been flagged until today. Despite the fact that the fraud department cleared my name and approved the online order I had made, Manager Joe refused to give me the phone. This was despite the fact that my order clearly stated that my phone was ready. This Verizon location fails to provide the essential customer service that is expected. There is no professionalism or willingness to assist a loyal customer.

Stopped by Jimmy's to get a screen replaced. JImmy was very personable. Repairs were completed by…read moretime promised. Cost was very reasonable. Definite recommendation

From the owner: Jimmy's Cell Phone Repair specializes in mobile electronic repairs. We repair anything from cell…read morephones, tablets, and laptops to video games, drones, and more! If you have an issue with your device, come to Jimmy's for all your mobile repair needs!

I was looking for a place to fix my screen during lockdown and they're the only open place I can…read morefind in the area! Super responsive and very professional. Would definitely recommend and come back for other services.

Went a couple of weeks ago as I wasn't sure why my new-ish computer wasn't fully turning on. My…read moreissue was addressed and fixed on site within a little over a day. Prices were reasonable and customer service was good as well. Definitely worth it!

I had an extremely negative experience with this company. This review is VERY long because I want…read moreto leave an honest, fair and accurate account. I'm really confused as to how my experience was this negative when they have great reviews. TL;DR The volume button on my phone was damaged during the screen replacement and the replacement screen was not set into my phone properly. They said they didn't have the expertise to repair the issue- until we left a negative Yelp review and they came to fix it. In the process of fixing the volume button, they broke the mute switch and the screen was still not attached securely. Their response was "I'm done with you guys you're taking up to much of our time" A full review including videos of some of the damage can be found on their Facebook page: https://www.facebook.com/caityjoy/posts/10221479092709855

I've been getting my phones fixed by him for Years Just sit in his car & watch how fast this man…read morefixed my phone i even went back upstairs and before i could even reach my bathroom He was Finished fixing my phone! He gave me like a screen protector he said it was included. 10/10 I keep calling this man to fix my phone

Amazing work. Had ordered an install from Best Buy and they failed 2 times with both times. Still…read morewaiting on my refund. I ordered cameras on Costco.com and install from hello tech. Simple, easy, reliable, and ON TIME!

Really nice guy comes. Says he cannot set up the ring doorbell properly because he does not have…read moreany tools to run the wire around the way the exisitng nest doorbell camera was run. All he was willing to do was plug it in and leave the wire hanging. Why doesnt anyone take pride in doing a great job or want to do a great job.

JOSH is the MAN !!…read more Listen I will tell anybody about Josh , he was honestly amazing. Super professional ! Which is always a plus. Unfortunately my area was not an area that he services but my job somewhat was. I was so grateful for him coming and helping me because my phone was in dire need. I went to apple on several occasions trying to secure an appointment with them but for some strange reason they are always booked. So I looked on yelp and found Joshua he's clearly a superhero I wouldn't think otherwise. He came to my job fixed my phone 4 hours later its still working so he obviously did a great job. I would personally recommend him to anyone. He's also very responsive to text messages. The screen is also warranted for a year as long as you don't break it again. I'd rather pay 100 bucks then 175 for an insurance deductible.. or 150 with apple.

Getting my phone replaced was a great experience, which is crazy because you never think about the…read more"experience" of getting a phone screen repaired. Anyways, I messaged the company and got a quick response. Next thing I knew I had an appointment with Josh to get my iPhone 6 phone screen replaced. He agreed to meet me at a Barnes and Noble conveniently located 2 minutes away from my work. I met with him during my lunch break and was done with the whole process in under 30 mins! In case you're wondering, here's a selfie Josh accidentally took with my phone once it was all fixed:

Interesting one here. Cracked my laptop screen and had to disable touchscreen. Look around to get…read moreit fixed, people love Device Surgeon. OK, let's check it out. We talked for awhile, got the problem diagnosed, the guy at the desk called the owner to confirm the part being ordered, great. Get to a week later, I call back about the part because I need it replaced. "Oh, $, we never got that ordered. I was mowing my lawn when he called me and..." Oh boy. Not good. Let's review: * Immediately refunded my deposit * Continued investigation and found they DID get it ordered * Did not demand a new deposit * Continued tracking the package, even though it seemed to be lost - well beyond the expected Tuesday-Wednesday timeframe. * It arrived while I was at work, really didn't have time to fix it. But he called me up to let me know and we worked out a time - he personally promised to set that time aside for me. I showed up, he confirmed it was the right screen, we went through some tests - it was glitchy - then he rebooted and it seems to have unglitched. As I now touch my screen to confirm, Device Surgeon got it done. They fought the mail, they put the customer first, and navigated a tricky situation successfully. Support your local businesses when they support you.

Dropped my phone in the water while docking my boat and it ended up sitting underwater for probably…read more20 minutes before we finally got it back. Thought it survived at first but later on the phone completely died and I was pretty convinced all my photos and stuff were gone for good. Someone told me to check this place out and I'm glad I listened. Alper was the one helping me and somehow got the phone working long enough to transfer everything over to my new phone. I honestly didn't think there was any chance of saving it. Super nice guy great service and they seriously saved me from losing a ton of important stuff. Couldn't thank them enough and definitely recommend this place.