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    Verizon

    2.3 (20 reviews)
    Open 10:00 am - 8:00 pm
    Updated 1 month ago

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    5 months ago

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    Verizon S.

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    6 years ago

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    8 years ago

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    8 years ago

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    6 years ago

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    13 years ago

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    10 years ago

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    7 years ago

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    Ask the Community - Verizon

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    People searched for Mobile Phones 232 times last month within 15 miles of this business.

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    T-Mobile

    T-Mobile

    (6 reviews)

    Alex was the best! Awesome store very friendly service and the best pricing around highly highly…read morerecommended been coming here for years!

    The 4-star rating is for this particular store, and this store only. Not necessarily for T-Mobile…read moreas a corporate entity. A few months ago, my old-fashioned flip-phone broke, and I thought maybe it was time to belatedly enter the modern era. A friend of mine stays up to date on technology and I had been impressed with the photos he took on his phone (another friend, a professional photographer, advised me to get rid of my old 35mm camera, as the chances of ever using it again are pretty much non-existent). My friend with the impressive phone photographs agreed to accompany me to the nearest T-Mobile store in Hackettstown, and see if they could hook me up with the same thing. When we arrived at the store, we were told the phone we were looking for was "on back order," but I was offered what I was told was a comparable phone for less money. My friend did "due diligence" on his phone (if addition to photos, he can look up reviews, articles, etc.) and said it was a good deal, and I should jump on it. With alacrity and pleasure, I made the deal. A word about my friend...he abused massive quantities of alcohol and drugs over the years, and was the last person I ever expected to sober up. But he did. Unfortunately, his short term memory has been severely damaged. On the one hand, he's an example of hope and inspiration for those afflicted by long-term addiction issues. On the other hand, he's a living cautionary warning for those expecting to abuse substances with impunity and without consequences. I mention this because it is germane to the review. The next morning, he called me from his home, read what he had written down when we were buying the "new" phone, and said, "I'm doing a little more research here, and that phone you've got is not comparable to mine. It's almost like a bait and switch. I really wish you had brought me along when you bought it." Alarmed, I practically shouted, "Dude, you were standing right alongside me!" "I was? Oh...shi...Man, I'm in bad shape. I don't remember it. Well, I'd go back with you, but I gotta work today." When I called the store to return the phone and get the one I wanted, the teenaged zombie on the other end replied in a flat monotone, "It's on back order." "When will it be in?" "It's on back order." "Do you have an idea..." "It's on back order." Angry that I was going to pay for a phone I didn't want, envisioning in my panic that I might be stuck with it (I had cancelled my service with Verizon Wireless, and the flip-phone was irreparably broken), I called the T-Mobile in Flemington. The person I spoke to was marginally more helpful...at least he sounded as if he had been blessed with a pulse...but he also advised me that the phone I wanted was "on back order." I asked if that meant it might be obsolete. He conceded that it might be. He agreed to take my name and phone nbr., and said he would contact me when the "back order" arrived, but I had a bad feeling that that information went right into the "circular file." I wasn't anticipating that he would contact me any time soon. Any time soon like...ever. In desperation, with a feeling of ominous dread, I went to the store in Rockaway. It had been years since I had been in Rockaway (seeing "Midnight Movies" at the mall), and it was not in a part of NJ I remembered with fondness, but I was determined. And pissed. If I was not the victim of a bait and switch, I sure felt like one. Thankfully, the process at this T-Mobile couldn't have been smoother. Everyone was informative, and helpful. Yes, the phone I wanted was no longer available, but they recommended a model that was indeed comparable, if not better. When I ran it by my memory-challenged friend, he looked it up and said, "Yeah, that's a great phone. In fact, I'd like to replace the one I have with the one you're getting." I was able to return the phone I didn't want, and get the one I wanted. One that was actually better than the one I wanted. A lot of time was wasted, there was a lot of angst and frustration and exasperation, but in the end, everything went as it was supposed to go. I got my new phone, it's set up, and I'm taking photographs, and doing everything else that an old codger entering the "modern era" is supposed to be able to do on such a phone. Kudos, T-Mobile of Rockaway. To those consumers interested, as I was, in the "new technology," make sure to shop around. As my experience makes obvious, all T-Mobile stores are not alike.

    Verizon Wireless Premier Retailer - Rockaway Verizon Closed

    Verizon Wireless Premier Retailer

    (5 reviews)

    If there was a way to give the store a zero I would one star is too good for them. I walked into…read morethe Verizon Corporate store on December 29, 2019 at 3 PM just to make an adjustment to my billing which I was told had to be taken care at one of the corporate stores. I went to the line where you were supposed to sign in and put on the waiting list, the person at the desk asked me if I would like to be put on the list, I asked how long the wait would be he said to 20 to 25 minutes. I said Ok thank you, I'll have to come back later then. As I walked out I heard him say to the customer that was there, in a very sarcastic tone, "Some people don't realize it's a holiday weekend and there is going to be a wait." I went back and told him I heard his sarcastic comment and that is not something you say about customers, especially while they are in earshot. I asked for his name and he said Chris and I asked for his last name and in a sarcastic loud voice he said Lloyd, L-L-O-Y-D. A rude and obnoxious customer service employee. This is why I usually just CALL customer service. With all the money verizon uses to advertise you think they would use some to do backround checks on some of these employees. Just a suggestion.

    Make sure that you really want what you buy. I went to return a phone case and they will not give…read morea refund. There is a $35 restocking fee even for accessories to phone. I was finally given store credit for my case, but not even a receipt to show that I have store credit. I will never shop here again and definitely will never recommend anyone to go here.

    uBreakiFix by Asurion

    uBreakiFix by Asurion

    (5 reviews)

    DON'T DO IT. Brought in Microsoft surface pro for potential battery issue. Was told it would take 1…read moreto 2 weeks to check and repair. It took 3 weeks. Was told to bring it with the stylus so they could check that for battery drain. Stylus was not returned. Communication through the entire process was painful. I had to call multiple times and even get an advocate involved. Didn't help much. Replaced battery with generic so I get error messages from the laptop. Out almost $400 by time I had to replace the stylus, didn't have the laptop for 3 weeks and now I have a whole 15 minutes extra battery life. Extremely disappointing.

    I went here trying to get my iPhone 14 pro repaired after calling Asurion. After they took a look…read moreat my phone they deemed that it could not be repaired, no problem i understand ill just use the insurance to have it replaced. I'm trying to explain to them how I'm unsure how to log out of my iCloud account if i cant access my phone for 2-factor authentication, and one of their repair techs, whose name i did not get, looked me in the face and said "Well what do you want us to do about it?". Well, you are the insurance repair shop and I'm sure you deal with this on a regular basis, i just wanted guidance on how to proceed. I was very kind to these people and was rather taken aback at the rude comment and lack of business acumen from a repair technician who really should be there to give you help. I don't believe he cares about his job at all, or at least did not make me feel like he did, which is sad. There was a girl behind the counter, however, that was extremely helpful and kind throughout the process. Thanks to her i was able to get my new phone on the way to my house promptly.

    Verizon - mobilephones - Updated May 2026

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