Verizon announced a $20 credit due to the recent outage but even though they know by your address…read moreand phone number that you experienced the outage (the SOS), they say you have to claim it. After two days of trying, they have made it impossible for me and others to receive the $20 credit. I have tried on their website, on the phone and I even went personally to the store at 241 Rt 10 East, Succasunna, NJ. At this location, I explained the situation and I was told they had nothing to do with it and that they do not handle any billing matters and they told me to wait 24 hours after my last attempt to contact Verizon and to dial 611 and "they will walk you through it." As it turns out, 611 connected me instead to Optimum (their competitor). So essentially they not only offered no help, but blew me off with a big fat lie. They play dirty and are definitely not honest business people. The sad part is that these two mobile phone companies are the only ones available in this area so they can get away with anything.

Went in to upgrade 2 phones on our family plan Which included 3 phones. 3rd was with our son not…read moreonsite. This experience was one of the worst customer service experiences I've had in my entire life. Me coming from a business that counts on servicing our customers was disgusted with Verizons Service. They ended up disabling our sons phone which wasn't even there At the store. Then the rep could switch my personal data over to the new phone was lost and confused. He disappeared for 20 minutes behind closed doors on the phone with Verizon. Then my wife's old phone they never disabled or removed from the account as it was still active which my wife had two phones on the same number both ringing on incoming calls. When we had issues at the store, I asked rep to make sure everything was ok and done. His response was rude and like you log in and you do it. And the manager does not take or acknowledge any responsibility and points blame elsewhere. Again being a former service manager myself, this place is nothing but a bunch of tech jerks that don't know how communicate let alone be accountable.I will never set foot in that store ever again.

Went to this store location to make a change in service. The representative was not knowledgeable…read moreof their products or services. Tried to do their jedi-salesman tactics so I won't reduce my monthly equipment rental cost. They even tried having the manager explain it, but I stood my ground and forced their hand to make the change to my account. So if you are going into this store location, be aware they must be working on commission and will try to upcharge you at all costs. I wish my community had competition and not let Optimum be the sole company providing internet service.

Go out of business. Its the worst. They keep raising rates with no notification. Not going with…read morethere cell service cause not putting all my eggs in one basket.

Dropped my phone in the water while docking my boat and it ended up sitting underwater for probably…read more20 minutes before we finally got it back. Thought it survived at first but later on the phone completely died and I was pretty convinced all my photos and stuff were gone for good. Someone told me to check this place out and I'm glad I listened. Alper was the one helping me and somehow got the phone working long enough to transfer everything over to my new phone. I honestly didn't think there was any chance of saving it. Super nice guy great service and they seriously saved me from losing a ton of important stuff. Couldn't thank them enough and definitely recommend this place.

Walked in no appointment and was out the door 10 minutes later with my phone looking brand new…read more Great personable service. Will come back!

FAKE SCAM COMPANY!!! They sold me a stolen phone and now T-Mobile won't unlock the service provided…read moreto the phone. T-Mobile is being shady and Olympic Wireless doesn't even exist to give me a refund. DO NOT BUY THEIR PHONES

I don't even want to put one star. This company deserves 0 stars. I bought a phone thru them off…read moreAmazon and when I sent it back Olympic wireless told me that the phone wasn't thru there company it was thru a different company and that they weren't cooperating with the refund request so I was pretty much shit out of luck. Luckily Amazon refunded the money because of there refund guarentee policy. Do not buy from this company you will get ripped off. Beware!!!!!

Pc Richards is the best spot to get all the electronics I need. Not only at a great price but…read morequality stuff too

Great service! And a sweet relief when I needed faster internet. The worker named Sweed was…read moreextremely helpful in helping me set everything up.

I've been a T-Mobile customer for over 25 years. Josh, Shawn and Bryan provided excellent customer…read moreservice. Shawn set up my new iPhone 16; all apps and functionality are working perfectly. Highly recommend this team to handle all your mobile needs!

This is not a Verizon Store, they are an authorized retailer. We had an issue with a tablet and the…read moreManager told us to call Customer Service. I asked if we could call from the store and they said it would be better if we called from home. I asked if we could use their phone and they reluctantly said yes. Customer Service was very helpful and they even told us to go to an actual Verizon Store from now on (not an authorized retailer).

My phone stopped working over the weekend, stopped here after having stopped into the Verizon store…read morein Newton , (where the employees were not only of no help, but did not want to be there, and were downright rude). Jerry, the manager here in the ITC, was most professional and knew exactly what he was talking about. Left with the phone I wanted , and had a great experience. Jerry is the guy !!!

Horrible customer service! Went into the store with my son around 6pm this evening to trade in his…read morephone since on our last visit to the store we were told by Carlos P that we could bring it back in anytime this month and in any condition and we would get a credit on our future bills. The guy we dealt with tonight (didn't get his name) was very rude and unhelpful. He led us to believe he could get the trade in done for us then said oh forget what I just said, I can't take your trade. It was very obvious that he was not interested in doing his job or even displaying common courtesy. We were the only customers in the store so he could have given us his full attention. He gave us some BS answer as to why we couldn't complete the deal and offered no apologies or anything. He just mumbled incoherently and kept looking at his phone. Not a good bye or take care or anything as we left the store. I've been a longtime AT T customer and this was by far the worst experience I've had at this store. Will definitely not be going back to the Ledgewood location.

Horrible in store service, if you didn't buy the phone from them stay away. We left the store in…read moreworse condition than we entered. The guy was more interested in the football game and his food.

Having been a Verizon customer for 20+ years, I have always gotten the best deals and service…read more Rarely (if ever) have I or my family members made any complaints. But the attitudes and overall decorum of this store location that my mother and I encountered today was just abysmal and ruined our day. First of all, we entered and no one greeted us or asked if we needed help. We were hoping to get a new phone case that would fit my father's outdated I-phone 11. I knew we probably wouldn't come up with anything and that it would be too out of date, but we'd gotten multipurpose cases here before. We made our way over to the phone case area and it was a mess, there didn't seem to be a real order to anything, things were mismatched, etc. Then an employee walked past my mother and let out a loud, disgusting belch. A nearby customer, who was waiting for said Verizon employee to come back and attend to him, even responded in disgust and annoyance saying with immense sarcasm, "Charming." I then made my way over to an older gentleman employee, saying excuse me and apologizing if I was interrupting him as it looked like he was in the middle of helping someone/doing something on his tablet. Said gentleman rolled his eyes, huffed, and said in a deeply annoyed tone of voice, "What's up?" I asked if they had any cases that would fit an I-phone 11 and he interrupted me before I had time to finish my question and said, "We don't have that. It's too old and out of date. Happy Holidays." before going back to what he was doing. While I knew it was a long shot that we could get said case, I believe we could have been treated more kindly and that overall demeanors of the employees and the store could have been better and more professional. As a customer there for almost 20 years, this was very very disappointing and made my mother even consider switching service providers due to how everything went.

Holy Cow!!! If you want to be railroaded into the most expensive phone deal ever and for you to be…read more'in the dark' the whole way this brand is for you. I explained to the salesperson who "helped" me that I was a senior and wanted a low-cost plan for two phones I already owned. What I wound up with is a plan that cost me nearly $250 for just the first month!! This is how they treat seniors?? If you shake hands with these people here make sure you count your fingers after!! NEVER AGAIN--BUYER BEWARE. (T-Mobile had a plan at $55/month for two phones plus tax.)