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T-Mobile Experience Store

3.5 (8 reviews)
ModerateMobile Phones
Closed • 10:00 am - 8:00 pm

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Optimum

Optimum

1.2(66 reviews)
2.8 mi

I will break this review up into 2 parts - first, Cablevision as a company and then I will be…read morereviewing this specific "store" (as Cablevision calls them). As a company, I kind of have mixed feelings about Cablevision. Sometimes my internet goes in and out, sometimes I can't watch anything "On Demand" for whatever reason, but for the most part, they are pretty consistent with the service. Unfortunately for me (where I live), I can only use Cablevision. I absolutely hate the fact that Cablevision does not carry the NFL Network and you can not get the NFL Sunday ticket. I would gladly pay extra for both of those services but no dice. Then, there was also the time when Cablevision and Fox were in a dispute and I had to go without Fox right in the middle of the NFL season. I won't put the blame on either side because I don't know the specifics, but I do know that, I, the customer was the one who suffered. That stunk - whatever...but, I do think they are a pretty good company. I needed to exchange my cable box because I had one for about 4 years and it just wasn't working properly. I was told that I can just take it to one of the stores instead of waiting for it to be shipped to me. My wife and I took a drive up to this particular location on a Saturday and the experience was honestly great. For some reason, I kind of thought it was going to be like going to the DMV but it was actually a nice, pleasant experience. The woman who helped us out (don't know her name) couldn't have been friendlier and more helpful. We even were able to adjust some services around to our benefit. I was very impressed with how well the trip went. And, it was incredibly easy to trade our box. If you are a Cablevision customer and ever need to go to one of their stores, I would definitely recommend this location. They were helpful, efficient and friendly - not much more that you can ask for.

Went to this store location to make a change in service. The representative was not knowledgeable…read moreof their products or services. Tried to do their jedi-salesman tactics so I won't reduce my monthly equipment rental cost. They even tried having the manager explain it, but I stood my ground and forced their hand to make the change to my account. So if you are going into this store location, be aware they must be working on commission and will try to upcharge you at all costs. I wish my community had competition and not let Optimum be the sole company providing internet service.

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Optimum
Optimum
Optimum

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Verizon

Verizon

1.7(51 reviews)
3.4 mi
•$$

Had to get a new phone because I dropped mine and it broke. So I stopped in to Verizon yesterday…read more They have a very good COVID safe routine and the staff are all very friendly. I have a bad back an had to sit in the most uncomfortable chair for over and hour waiting for this girl to setup the phones and do all the crap she had to do. It was nothing more then a piece of plywood on legs. I'm not real crazy about the way they explain the new charges and fees I will be getting with the new phone or what the new phone will be costing me in he end. I did ask her several times to explain it but every time I got the same answer. I feel like I got ripped off but I do realize its my fault for not following up better an ask again until I understood everything. I truly hate the fact that they have you by the balls. If you want a new phone you will pay through the ass for it and they know it!!!

I would not recommend this Verizon location while Assistant Manager Joe is in a management…read moreposition. A routine device upgrade turned into three days of back-and-forth because of incorrect information and mistakes. Nicole from Verizon Billing was amazing--she reviewed everything, corrected the problems, and treated me with patience and respect. When I told Joe that Nicole had confirmed his information was incorrect, he became angry and confrontational. He got directly in my face, announced that he was the assistant manager, and ordered me to leave and return my phone somewhere else. I never raised my voice, cursed, threatened anyone, or acted disrespectfully. He simply became upset because I told him that Billing had corrected his mistakes. I repeatedly asked Joe to step out of my personal space, but he refused and told me he did not have to because it was "his store." He also insulted Nicole's competence and told me I would be "screwed" when my next bill arrived because she had handled the issue incorrectly. As I left, Joe recorded me on his phone while mocking me. He then stood inside the store waving and laughing as I drove away. The store's surveillance cameras should confirm his behavior. This was more than poor customer service. It was intimidating, humiliating, retaliatory, and a clear abuse of managerial authority. Someone who reacts this way simply because a customer points out an error should not be managing employees or interacting with customers. Nicole deserves recognition for her professionalism. Joe's conduct deserves a formal investigation, including an immediate review of the store's surveillance footage. Based on how he behaved, I do not believe he should remain in a management or customer-facing position.

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Verizon
Verizon
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T-Mobile Experience Store - mobilephones - Updated October 2026

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