Went to this store location to make a change in service. The representative was not knowledgeable…read moreof their products or services. Tried to do their jedi-salesman tactics so I won't reduce my monthly equipment rental cost. They even tried having the manager explain it, but I stood my ground and forced their hand to make the change to my account. So if you are going into this store location, be aware they must be working on commission and will try to upcharge you at all costs. I wish my community had competition and not let Optimum be the sole company providing internet service.

Go out of business. Its the worst. They keep raising rates with no notification. Not going with…read morethere cell service cause not putting all my eggs in one basket.

Verizon announced a $20 credit due to the recent outage but even though they know by your address…read moreand phone number that you experienced the outage (the SOS), they say you have to claim it. After two days of trying, they have made it impossible for me and others to receive the $20 credit. I have tried on their website, on the phone and I even went personally to the store at 241 Rt 10 East, Succasunna, NJ. At this location, I explained the situation and I was told they had nothing to do with it and that they do not handle any billing matters and they told me to wait 24 hours after my last attempt to contact Verizon and to dial 611 and "they will walk you through it." As it turns out, 611 connected me instead to Optimum (their competitor). So essentially they not only offered no help, but blew me off with a big fat lie. They play dirty and are definitely not honest business people. The sad part is that these two mobile phone companies are the only ones available in this area so they can get away with anything.

Went in to upgrade 2 phones on our family plan Which included 3 phones. 3rd was with our son not…read moreonsite. This experience was one of the worst customer service experiences I've had in my entire life. Me coming from a business that counts on servicing our customers was disgusted with Verizons Service. They ended up disabling our sons phone which wasn't even there At the store. Then the rep could switch my personal data over to the new phone was lost and confused. He disappeared for 20 minutes behind closed doors on the phone with Verizon. Then my wife's old phone they never disabled or removed from the account as it was still active which my wife had two phones on the same number both ringing on incoming calls. When we had issues at the store, I asked rep to make sure everything was ok and done. His response was rude and like you log in and you do it. And the manager does not take or acknowledge any responsibility and points blame elsewhere. Again being a former service manager myself, this place is nothing but a bunch of tech jerks that don't know how communicate let alone be accountable.I will never set foot in that store ever again.

This is not a Verizon Store, they are an authorized retailer. We had an issue with a tablet and the…read moreManager told us to call Customer Service. I asked if we could call from the store and they said it would be better if we called from home. I asked if we could use their phone and they reluctantly said yes. Customer Service was very helpful and they even told us to go to an actual Verizon Store from now on (not an authorized retailer).

My phone stopped working over the weekend, stopped here after having stopped into the Verizon store…read morein Newton , (where the employees were not only of no help, but did not want to be there, and were downright rude). Jerry, the manager here in the ITC, was most professional and knew exactly what he was talking about. Left with the phone I wanted , and had a great experience. Jerry is the guy !!!

After many years of going to Ledgewood & after a problem there months ago, I tried this gem. Top…read morenotch customer service. They go above & beyond to make you happy & help you with in anyway they can. Honest people and truly a great experience. I highly recommend them.

Horrible employees. They lie to you about pricing and discounts, then they don't send you the Visa…read morecards for phones, and they just continue to lie through their teeth. Young kids working for commission just lie for a few bucks. Never go here, they're complete trash.

Horrible customer service! Went into the store with my son around 6pm this evening to trade in his…read morephone since on our last visit to the store we were told by Carlos P that we could bring it back in anytime this month and in any condition and we would get a credit on our future bills. The guy we dealt with tonight (didn't get his name) was very rude and unhelpful. He led us to believe he could get the trade in done for us then said oh forget what I just said, I can't take your trade. It was very obvious that he was not interested in doing his job or even displaying common courtesy. We were the only customers in the store so he could have given us his full attention. He gave us some BS answer as to why we couldn't complete the deal and offered no apologies or anything. He just mumbled incoherently and kept looking at his phone. Not a good bye or take care or anything as we left the store. I've been a longtime AT T customer and this was by far the worst experience I've had at this store. Will definitely not be going back to the Ledgewood location.

Horrible in store service, if you didn't buy the phone from them stay away. We left the store in…read moreworse condition than we entered. The guy was more interested in the football game and his food.

Pc Richards is the best spot to get all the electronics I need. Not only at a great price but…read morequality stuff too

Apparently you are taking a gamble by placing an online order for the deli department . They may or…read moremay not have received the order and if they didn't you are out of luck. Not a great experience when you go to pick up a 3 foot sub for a party and they don't have it made. I was told I should of called in the order. If you have issues with the online ordering on the app and website than disable the feature. Don't allow people to place orders, get a confirmation and on the day of pick up say you don't happen and that it happens often.

Awful! Customer service needs a total overhaul. The workers…read moreare low class and not knowledgeable. Produce is nasty! They don't take coupons if you forgot them w/o the receipt, because they can't look up your past purchases. Super difficult to find an employee on the floor. Never have I found an employee who actually knows where an item is I am looking for. Meats are mediocre at best. Did I mention Customer Service needs a total overhaul? They trash talk customers in front of other customers like that's an OK thing. I suggest driving to Whartons Warehouse. Truly superior!