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    T-Mobile Experience Store

    4.4 (7 reviews)
    ModerateMobile Phones
    Closed 10:00 am - 8:00 pm

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    24 days ago

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    15 days ago

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    2 years ago

    So professional and knowledge Karem help me with all my issues that I had with my phone

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    7 years ago

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    Verizon

    Verizon

    1.7(50 reviews)
    3.4 mi
    $$

    Had to get a new phone because I dropped mine and it broke. So I stopped in to Verizon yesterday…read more They have a very good COVID safe routine and the staff are all very friendly. I have a bad back an had to sit in the most uncomfortable chair for over and hour waiting for this girl to setup the phones and do all the crap she had to do. It was nothing more then a piece of plywood on legs. I'm not real crazy about the way they explain the new charges and fees I will be getting with the new phone or what the new phone will be costing me in he end. I did ask her several times to explain it but every time I got the same answer. I feel like I got ripped off but I do realize its my fault for not following up better an ask again until I understood everything. I truly hate the fact that they have you by the balls. If you want a new phone you will pay through the ass for it and they know it!!!

    I visited this Verizon store to upgrade my phone, but the customer service was completely…read morenonexistent. The gentleman immediately questioned why I had two phones, regardless of whether they were for work or personal use. This was irrelevant because I had come specifically to upgrade my phone. I hate to bring race into it but I'm a African American female that is highly educated. Furthermore, since I no longer share the same last name as my father, who is the account holder, my account was flagged as fraudulent. Despite this, there were no security questions or any attempts to verify my identity or assist me. Manager Joe was equally unhelpful. He informed me that my account had been flagged as fraudulent the day before, even though no order for a phone had been processed that day. When I contacted the fraud department, they confirmed that the account had not been flagged until today. Despite the fact that the fraud department cleared my name and approved the online order I had made, Manager Joe refused to give me the phone. This was despite the fact that my order clearly stated that my phone was ready. This Verizon location fails to provide the essential customer service that is expected. There is no professionalism or willingness to assist a loyal customer.

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    T-Mobile Experience Store - mobilephones - Updated August 2026

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