Having been a Verizon customer for 20+ years, I have always gotten the best deals and service…read more Rarely (if ever) have I or my family members made any complaints. But the attitudes and overall decorum of this store location that my mother and I encountered today was just abysmal and ruined our day. First of all, we entered and no one greeted us or asked if we needed help. We were hoping to get a new phone case that would fit my father's outdated I-phone 11. I knew we probably wouldn't come up with anything and that it would be too out of date, but we'd gotten multipurpose cases here before. We made our way over to the phone case area and it was a mess, there didn't seem to be a real order to anything, things were mismatched, etc. Then an employee walked past my mother and let out a loud, disgusting belch. A nearby customer, who was waiting for said Verizon employee to come back and attend to him, even responded in disgust and annoyance saying with immense sarcasm, "Charming." I then made my way over to an older gentleman employee, saying excuse me and apologizing if I was interrupting him as it looked like he was in the middle of helping someone/doing something on his tablet. Said gentleman rolled his eyes, huffed, and said in a deeply annoyed tone of voice, "What's up?" I asked if they had any cases that would fit an I-phone 11 and he interrupted me before I had time to finish my question and said, "We don't have that. It's too old and out of date. Happy Holidays." before going back to what he was doing. While I knew it was a long shot that we could get said case, I believe we could have been treated more kindly and that overall demeanors of the employees and the store could have been better and more professional. As a customer there for almost 20 years, this was very very disappointing and made my mother even consider switching service providers due to how everything went.

Holy Cow!!! If you want to be railroaded into the most expensive phone deal ever and for you to be…read more'in the dark' the whole way this brand is for you. I explained to the salesperson who "helped" me that I was a senior and wanted a low-cost plan for two phones I already owned. What I wound up with is a plan that cost me nearly $250 for just the first month!! This is how they treat seniors?? If you shake hands with these people here make sure you count your fingers after!! NEVER AGAIN--BUYER BEWARE. (T-Mobile had a plan at $55/month for two phones plus tax.)

Well- today I got THE most amazing customer service dude and dudette who resolved all problems as…read morethey were able to find the lost fedex delivery and hand me the repaired watch in the store! Much better solution...appreciate you giys!!

Johan the "team leader" refused to give me my paid for Apple products after driving over an hour to…read moreget there then waiting in line for 15 minutes. Brought my order number and government issued ID as per Apples website but Johan with a smug face says I can't give you your items without the QR code. Never a, let me see how we can help, perhaps I can assist you, nothin! Not even a smile. Just a "you gotta call Apple customer service." And by the way, the employee in front checking you in found me and my order in his iPad. Team leader? Hopefully his team isn't following in his footsteps steps. I'll go out of my way to pick up my products from another location to avoid poor customer service. I can now see why they rate a 3.8 on Google reviews.... Perhaps Apple should update their pick up policies, see the snipe from the Apple website in the images.

Alex was the best! Awesome store very friendly service and the best pricing around highly highly…read morerecommended been coming here for years!

The 4-star rating is for this particular store, and this store only. Not necessarily for T-Mobile…read moreas a corporate entity. A few months ago, my old-fashioned flip-phone broke, and I thought maybe it was time to belatedly enter the modern era. A friend of mine stays up to date on technology and I had been impressed with the photos he took on his phone (another friend, a professional photographer, advised me to get rid of my old 35mm camera, as the chances of ever using it again are pretty much non-existent). My friend with the impressive phone photographs agreed to accompany me to the nearest T-Mobile store in Hackettstown, and see if they could hook me up with the same thing. When we arrived at the store, we were told the phone we were looking for was "on back order," but I was offered what I was told was a comparable phone for less money. My friend did "due diligence" on his phone (if addition to photos, he can look up reviews, articles, etc.) and said it was a good deal, and I should jump on it. With alacrity and pleasure, I made the deal. A word about my friend...he abused massive quantities of alcohol and drugs over the years, and was the last person I ever expected to sober up. But he did. Unfortunately, his short term memory has been severely damaged. On the one hand, he's an example of hope and inspiration for those afflicted by long-term addiction issues. On the other hand, he's a living cautionary warning for those expecting to abuse substances with impunity and without consequences. I mention this because it is germane to the review. The next morning, he called me from his home, read what he had written down when we were buying the "new" phone, and said, "I'm doing a little more research here, and that phone you've got is not comparable to mine. It's almost like a bait and switch. I really wish you had brought me along when you bought it." Alarmed, I practically shouted, "Dude, you were standing right alongside me!" "I was? Oh...shi...Man, I'm in bad shape. I don't remember it. Well, I'd go back with you, but I gotta work today." When I called the store to return the phone and get the one I wanted, the teenaged zombie on the other end replied in a flat monotone, "It's on back order." "When will it be in?" "It's on back order." "Do you have an idea..." "It's on back order." Angry that I was going to pay for a phone I didn't want, envisioning in my panic that I might be stuck with it (I had cancelled my service with Verizon Wireless, and the flip-phone was irreparably broken), I called the T-Mobile in Flemington. The person I spoke to was marginally more helpful...at least he sounded as if he had been blessed with a pulse...but he also advised me that the phone I wanted was "on back order." I asked if that meant it might be obsolete. He conceded that it might be. He agreed to take my name and phone nbr., and said he would contact me when the "back order" arrived, but I had a bad feeling that that information went right into the "circular file." I wasn't anticipating that he would contact me any time soon. Any time soon like...ever. In desperation, with a feeling of ominous dread, I went to the store in Rockaway. It had been years since I had been in Rockaway (seeing "Midnight Movies" at the mall), and it was not in a part of NJ I remembered with fondness, but I was determined. And pissed. If I was not the victim of a bait and switch, I sure felt like one. Thankfully, the process at this T-Mobile couldn't have been smoother. Everyone was informative, and helpful. Yes, the phone I wanted was no longer available, but they recommended a model that was indeed comparable, if not better. When I ran it by my memory-challenged friend, he looked it up and said, "Yeah, that's a great phone. In fact, I'd like to replace the one I have with the one you're getting." I was able to return the phone I didn't want, and get the one I wanted. One that was actually better than the one I wanted. A lot of time was wasted, there was a lot of angst and frustration and exasperation, but in the end, everything went as it was supposed to go. I got my new phone, it's set up, and I'm taking photographs, and doing everything else that an old codger entering the "modern era" is supposed to be able to do on such a phone. Kudos, T-Mobile of Rockaway. To those consumers interested, as I was, in the "new technology," make sure to shop around. As my experience makes obvious, all T-Mobile stores are not alike.

If there was a way to give the store a zero I would one star is too good for them. I walked into…read morethe Verizon Corporate store on December 29, 2019 at 3 PM just to make an adjustment to my billing which I was told had to be taken care at one of the corporate stores. I went to the line where you were supposed to sign in and put on the waiting list, the person at the desk asked me if I would like to be put on the list, I asked how long the wait would be he said to 20 to 25 minutes. I said Ok thank you, I'll have to come back later then. As I walked out I heard him say to the customer that was there, in a very sarcastic tone, "Some people don't realize it's a holiday weekend and there is going to be a wait." I went back and told him I heard his sarcastic comment and that is not something you say about customers, especially while they are in earshot. I asked for his name and he said Chris and I asked for his last name and in a sarcastic loud voice he said Lloyd, L-L-O-Y-D. A rude and obnoxious customer service employee. This is why I usually just CALL customer service. With all the money verizon uses to advertise you think they would use some to do backround checks on some of these employees. Just a suggestion.

Make sure that you really want what you buy. I went to return a phone case and they will not give…read morea refund. There is a $35 restocking fee even for accessories to phone. I was finally given store credit for my case, but not even a receipt to show that I have store credit. I will never shop here again and definitely will never recommend anyone to go here.

DON'T DO IT. Brought in Microsoft surface pro for potential battery issue. Was told it would take 1…read moreto 2 weeks to check and repair. It took 3 weeks. Was told to bring it with the stylus so they could check that for battery drain. Stylus was not returned. Communication through the entire process was painful. I had to call multiple times and even get an advocate involved. Didn't help much. Replaced battery with generic so I get error messages from the laptop. Out almost $400 by time I had to replace the stylus, didn't have the laptop for 3 weeks and now I have a whole 15 minutes extra battery life. Extremely disappointing.

I went here trying to get my iPhone 14 pro repaired after calling Asurion. After they took a look…read moreat my phone they deemed that it could not be repaired, no problem i understand ill just use the insurance to have it replaced. I'm trying to explain to them how I'm unsure how to log out of my iCloud account if i cant access my phone for 2-factor authentication, and one of their repair techs, whose name i did not get, looked me in the face and said "Well what do you want us to do about it?". Well, you are the insurance repair shop and I'm sure you deal with this on a regular basis, i just wanted guidance on how to proceed. I was very kind to these people and was rather taken aback at the rude comment and lack of business acumen from a repair technician who really should be there to give you help. I don't believe he cares about his job at all, or at least did not make me feel like he did, which is sad. There was a girl behind the counter, however, that was extremely helpful and kind throughout the process. Thanks to her i was able to get my new phone on the way to my house promptly.

So I called customer service to see if I can get an upgrade on my two phones being that last year…read morewhen I switched over and brought my own phones, I was entitled to an upgrade. The supervisor from customer service said he put the notations on my account so if I walk into any store, I would be able to upgrade. Well, I walked into this location and spoke with the manager Justin and he informed me that I would not be able to upgrade at this time, even with the notations of the customer service supervisor. He then went on to say let me double check with my other manager by the name of Damien. After speaking with him Justin came back and told me that it would not be done and there is nothing else that can be done. I do not recommend this location to anyone looking to purchase devices either for upgrade or starting new service. Avoid this store.

Every thing was going good until I went to go get a screen repair for my iPhone 15 Pro Max and…read morewithin an hour later the screen went black and I could not turn it on, or call or literally do anything.

dont even try this place, i changed my screen, and each time they screwed up my phone!read more

Horrible Horrible service. I came a few weeks ago to change my screen and everything went smoothly…read more Yet today it did not work at al, no buttons, nothing. I went back to them and they claimed that they had never changed my screen when in fact I had proof, the receipt, that they did. Really shady place. If you can stay away because their cheap prices reflect their work.

Awful experience today! Went to get an iPad screen fixed, showed up no one was there to help…read more Waited 10 minutes or so before the employee appeared. I showed him the iPad and he said he would need about an hour and half to fix. I said no problem. I asked if he wanted my name or phone number he said nope. Returned to pick up he iPad more than an hour and a half later and he says, we have a problem--we don't have a screen to fix it, we only have one and that's for another customer. I said this is why you take a clients name and number. I will NEVER use Cellairis again and will tell everyone I know the same. Horrible customer service.