AVOID THIS BRANCH AT ALL COSTS. Head over to the Best Buy down the street in Levittown and be treated like a human being. My uncle suffered a stroke last month and is recovering but currently has limited dexterity in his hands and is wheelchair bound. As such, we were hoping to upgrade his phone/plan from a flip phone (I KNOW!) to an iPhone so he could use Siri voice commands to make texts and calls. Unfortunately, we wrongly believed that we would be able to get proper assistance at an AT&T corporate store. The customer service, or lack thereof, can only be described as ARROGANT, DEMEANING, and DISMISSIVE. In our 20-minute interaction with CHRIS, he made my family feel like we were inconveniencing him with our common questions anyone shopping for a phone plan/new phone would have. It did not matter that we were current AT&T customer seeking to buy a phone and upgrade a plan, loyalty meant nothing and our business was unappreciated; things the staff here made that all too clear multiple times throughout our short but painful interaction. From the outset, Chris was unemphathetic. Despite seeing my uncle in a wheelchair, Chris directed us to a high-top table despite two regular height tables being readily available. From there, the service continued its downward spiral into the offensive. When we inquired if there was any way to retrieve contacts and texts from my uncle's current flip phone (since his screen is damaged and unreadable), it was made absolutely clear that there was NOTHING that Chris could do for us here. He said NO many times and only told us that another AT&T store might be able to help. When asked which AT&T store, Chris made no offer to call or find out what store - instead we were instructed to just drive around aimlessly to any local AT&T store and give it a shot. Wow. Then we went into questions about the a new iPhone and data/service plan. My uncle, who has only ever had a basic flip phone plan and had no experience or knowledge re: buying smart phones/data plans/pricing structures (which is the reason he asked us to accompany him on this assignment), had a tough time understanding all the different options and pricing plans. Chris babbled out a bunch of random costs/pricing which changed numerous times (for example, we asked about promos and were told there was a $100 discount. However, a minute later, Chris quoted us the monthly plan cost but did not factor in the discount he offered - we had to ask - and so Chris quoted the monthly plan cost again). Due to the lack of clarity from Chris's end, I respectfully asked Chris to break down the cost of the plan, cost of financing the iPhone SE, duration of financing, any promotions, and any other costs, he flips his iPad around for about 2 second and says "all the info is right here" and flips the iPad back to himself. We then asked for Chris to write down the pricing info so I could show it to my uncle (who could hardly see over the high top table from his wheelchair, let alone Chris' iPad which had "all the info") and help explain for Chris the pricing to my uncle, Chris only could muster the time/energy to flip his iPad around again a second time for another second or so and proclaim "I already showed you." Unbelievable. I can only imagine the countless number of customers who were bombarded with the litany of non-responses, rudeness, and changing price quotes/statements at the hands of this customer "service" agent. He makes you feel like you are an idiot for asking questions. Luckily, as a millennial, I have a better understanding of these plans work but even for me, after speaking with Chris, I could not say for certain or relay to my uncle how much his plan would actually cost. What a shame. Needless to say, at that moment, I knew we could no longer proceed with this individual. Chris was unapologetic even after I spoke to him about how his rudeness, lack of empathy, and refusal to answer questions properly and accurately was making this process very difficult for my uncle to comprehend. This is the story of the horrific experience we had at the AT&T store. This is the type of "service" you receive even when there are no other customers waiting - there was no line, no other people waiting behind us for help. Therefore, AVOID AVOID AVOID. (PS: Happily, we went over to the Levittown Best Buy after the horrific AT&T experience and Joel from Best Buy offered the same AT&T products and plans while respectfully helping my uncle. Joel finished up with a customer at a high top counter and when he called us up next, upon seeing my uncle in a wheelchair, he immediately moved us to the lower/accessible counter. Within 30 minutes, my uncle had a new phone and knew exactly what his monthly bill was. Joel may not have realized, but his compassion and professionalism yesterday gave my uncle back some of the dignity he felt was lost as a result of his stroke and for that, I am truly grateful.) read more

The newest manager at this location, he was previously at their Long Beach Rd, Oceanside store, MARLON RENDEROS is a crook. He must have a side hustle going on for selling traded in iPhones. When MARLON was at the Oceanside store, he took my 3 of traded phones once he transferred all the data to my new iPhone 12's ( newly upgraded & ordered by him) and was supposed to send them back (this is on Oct 17, 2020). Since then, Idk what happened to those phones (he never gave a receipt) & now for my latest bill, Feb 2021, AT&T realized these phones still were not shipped back & invoiced me over $1,900k (which included full value of 1 iPhone , $1,300., miscellaneous $400 for the other 2 iPhones & the balance of my monthly Charges). So I figured Marlon can fix this all because he handled it in Oct 2020. Well after finding out he moved from Oceanside to this East Meadow store, at first I called him. He said not to worry. Then when the phone calls, text messages & emails started, I visited him 3x's & called him more 6 times. After 5 weeks of him not handling anything but excuses & 'pending cases #'s' (that never materialized) all of my iPhones were disconnected, something I told him CAN NOT happen due to one is needed for my college student. I called him immediately, his reply was, 'I told you to ask for an extension'. My reply, 'Nope you never did & why would I need an extension if all 3 iPhones were received by you on Oct 17, 2020 - where are the iPhones?' Then after, the rudeness set in & he said he wasn't going to help me anymore. I said, 'like you did anyway? I did all the work with AT&T'. We continued with some unflattering things to say to each other & ended the call. Let me say, thru this all, I had patience & I gave him the benefit of the doubt, that he would come thru & fix the issues create by him. My only issue was not getting a receipt when handing him those 3 iPhones . ***also, just a caveat, the AT&T rep suggested not to talk to MARLON ever again. She had blocked him from seeing my account. I guess she knew !*** Also THIS REVIEW IS BEYOND A NEGATIVE ZERO 's. But in order for this review to post, you have to include a star. MARLON GETS NEGATIVE ZERO. ALSO, JOHN, AT THIS LOCATION, NEEDS MORE TRAINING SINCE HE SEEMS YOUNG ENOUGH TO LEARN FROM THIS. ON MY LAST 03/04/2021, Jaime (amazingly nice rep- let's bump him up to manager) was helping me. JOHN from out of no where & none of his business, kept interjecting & making rude & nasty comments to me. Thank goodness Jaime was a gentleman & told him to be quiet. Thank you Jaime. I appreciated your help & kindness. read more

Customer service is Terrible. Spoke with an Olissa about possible fraudulent activity. She was very short with me and said nothing that they can do did not offer me any phone number to call. read more

Met with Jamie to make some changes on my account. Not only was he very quick and helpful, he was also very nice throughout the process. The team also has done a great job with CV19 protocols read more

We were promised better service and a $100 gift card if we'd switch our tv service to direct tv. The tech was several hours late, he knocked down our things in our basement and took two hours doing who knows what. We asked him to leave and we complained to the AT&T store. We asked to reschedule and not send the same tech. Well surprise surprise the same tech was sent. We didn't let him in and rescheduled. Now because of all the inconvenience we were promised a $200 gift card. The installation took place (not without incident) and the service is shotty. Once again we went to AT&T and was told to call direct tv regarding the service. We were told by the store that they'd get back to us about the gift cards. They never got back to us. We called direct tv and they have NO RECORD of us getting a gift card. If it wasn't so inconvenient we would've switched back to our old service already. read more

The representative didn't even know the screen sizes of the new iPhones and lacked customer service skills

Came from another AT&T store that we weren't happy with. Glad we drove over here. We were helped by Tyler Walsh who was pleasant, happy to help, and knowledgable. It was a great experience. read more

They have completely overturned the staff at this location, and for the better! It's Christmas Eve and I just went in for a new phone because my screen shattered, and they could not have been more helpful. Zane, Tyus, Jamie, and John were all incredibly friendly. They walked me through each of the available phone options and were patient with me while I made my decision. They then made sure my new phone was set up properly, made sure my old phone was wiped, and put on my screen protector. They also got me the best trade in value for my phone despite the fact that it was cracked. I would definitely come back here for any future needs! read more

Professionalism and patience. Every tech and manager that I encountered at the 3411C Store treated me with kindness and professionalism. I did NOT feel like I was being pitched, no agressive sales moves and exemplary curteous service.Yes, there is a learning curve with newly rolled out AT&T tv, but I feel there is tremendous attributes and potential with the service. read more

if you want to be taken advantage of then this is the place for you. two words RIP OFF they take advantage of you .... chew you up and spit you out. DO NOT GO HERE. I am stuck with a $400 monthly bill because of a fast talking sales person working on commission. I rely on people telling me the truth when i'm not that educated on MGB and GB but they saw an opportunity and went for it. STAY AWAY!!! You will be sorry for the next two years! read more