The husband went animal on his phone, guess he didn't like the Yankees losing, and we needed it…read morerepaired STAT! Popped into this place. The manager wasn't on site so the clerk called her and she was there in 2 minutes. Super friendly, very nice, knowledgeable, honest Eva! We were in and out in 20 minutes with a fully repaired iPhone! Eva is the BOSS LADY! Highly recommend this place of business! Thank you, Eva!

From the owner: We fix smart phones (iPhone/Galaxy/Android) and computers quickly and efficiently as well as…read moreinstall screens, motherboards, and troubleshoot hardware and software

AVOID THIS BRANCH AT ALL COSTS. Head over to the Best Buy down the street in Levittown and be…read moretreated like a human being. My uncle suffered a stroke last month and is recovering but currently has limited dexterity in his hands and is wheelchair bound. As such, we were hoping to upgrade his phone/plan from a flip phone (I KNOW!) to an iPhone so he could use Siri voice commands to make texts and calls. Unfortunately, we wrongly believed that we would be able to get proper assistance at an AT&T corporate store. The customer service, or lack thereof, can only be described as ARROGANT, DEMEANING, and DISMISSIVE. In our 20-minute interaction with CHRIS, he made my family feel like we were inconveniencing him with our common questions anyone shopping for a phone plan/new phone would have. It did not matter that we were current AT&T customer seeking to buy a phone and upgrade a plan, loyalty meant nothing and our business was unappreciated; things the staff here made that all too clear multiple times throughout our short but painful interaction. From the outset, Chris was unemphathetic. Despite seeing my uncle in a wheelchair, Chris directed us to a high-top table despite two regular height tables being readily available. From there, the service continued its downward spiral into the offensive. When we inquired if there was any way to retrieve contacts and texts from my uncle's current flip phone (since his screen is damaged and unreadable), it was made absolutely clear that there was NOTHING that Chris could do for us here. He said NO many times and only told us that another AT&T store might be able to help. When asked which AT&T store, Chris made no offer to call or find out what store - instead we were instructed to just drive around aimlessly to any local AT&T store and give it a shot. Wow. Then we went into questions about the a new iPhone and data/service plan. My uncle, who has only ever had a basic flip phone plan and had no experience or knowledge re: buying smart phones/data plans/pricing structures (which is the reason he asked us to accompany him on this assignment), had a tough time understanding all the different options and pricing plans. Chris babbled out a bunch of random costs/pricing which changed numerous times (for example, we asked about promos and were told there was a $100 discount. However, a minute later, Chris quoted us the monthly plan cost but did not factor in the discount he offered - we had to ask - and so Chris quoted the monthly plan cost again). Due to the lack of clarity from Chris's end, I respectfully asked Chris to break down the cost of the plan, cost of financing the iPhone SE, duration of financing, any promotions, and any other costs, he flips his iPad around for about 2 second and says "all the info is right here" and flips the iPad back to himself. We then asked for Chris to write down the pricing info so I could show it to my uncle (who could hardly see over the high top table from his wheelchair, let alone Chris' iPad which had "all the info") and help explain for Chris the pricing to my uncle, Chris only could muster the time/energy to flip his iPad around again a second time for another second or so and proclaim "I already showed you." Unbelievable. I can only imagine the countless number of customers who were bombarded with the litany of non-responses, rudeness, and changing price quotes/statements at the hands of this customer "service" agent. He makes you feel like you are an idiot for asking questions. Luckily, as a millennial, I have a better understanding of these plans work but even for me, after speaking with Chris, I could not say for certain or relay to my uncle how much his plan would actually cost. What a shame. Needless to say, at that moment, I knew we could no longer proceed with this individual. Chris was unapologetic even after I spoke to him about how his rudeness, lack of empathy, and refusal to answer questions properly and accurately was making this process very difficult for my uncle to comprehend. This is the story of the horrific experience we had at the AT&T store. This is the type of "service" you receive even when there are no other customers waiting - there was no line, no other people waiting behind us for help. Therefore, AVOID AVOID AVOID. (PS: Happily, we went over to the Levittown Best Buy after the horrific AT&T experience and Joel from Best Buy offered the same AT&T products and plans while respectfully helping my uncle. Joel finished up with a customer at a high top counter and when he called us up next, upon seeing my uncle in a wheelchair, he immediately moved us to the lower/accessible counter. Within 30 minutes, my uncle had a new phone and knew exactly what his monthly bill was. Joel may not have realized, but his compassion and professionalism yesterday gave my uncle back some of the dignity he felt was lost as a result of his stroke and for that, I am truly grateful.)

The newest manager at this location, he was previously at their Long Beach Rd, Oceanside store,…read moreMARLON RENDEROS is a crook. He must have a side hustle going on for selling traded in iPhones. When MARLON was at the Oceanside store, he took my 3 of traded phones once he transferred all the data to my new iPhone 12's ( newly upgraded & ordered by him) and was supposed to send them back (this is on Oct 17, 2020). Since then, Idk what happened to those phones (he never gave a receipt) & now for my latest bill, Feb 2021, AT&T realized these phones still were not shipped back & invoiced me over $1,900k (which included full value of 1 iPhone , $1,300., miscellaneous $400 for the other 2 iPhones & the balance of my monthly Charges). So I figured Marlon can fix this all because he handled it in Oct 2020. Well after finding out he moved from Oceanside to this East Meadow store, at first I called him. He said not to worry. Then when the phone calls, text messages & emails started, I visited him 3x's & called him more 6 times. After 5 weeks of him not handling anything but excuses & 'pending cases #'s' (that never materialized) all of my iPhones were disconnected, something I told him CAN NOT happen due to one is needed for my college student. I called him immediately, his reply was, 'I told you to ask for an extension'. My reply, 'Nope you never did & why would I need an extension if all 3 iPhones were received by you on Oct 17, 2020 - where are the iPhones?' Then after, the rudeness set in & he said he wasn't going to help me anymore. I said, 'like you did anyway? I did all the work with AT&T'. We continued with some unflattering things to say to each other & ended the call. Let me say, thru this all, I had patience & I gave him the benefit of the doubt, that he would come thru & fix the issues create by him. My only issue was not getting a receipt when handing him those 3 iPhones . ***also, just a caveat, the AT&T rep suggested not to talk to MARLON ever again. She had blocked him from seeing my account. I guess she knew !*** Also THIS REVIEW IS BEYOND A NEGATIVE ZERO 's. But in order for this review to post, you have to include a star. MARLON GETS NEGATIVE ZERO. ALSO, JOHN, AT THIS LOCATION, NEEDS MORE TRAINING SINCE HE SEEMS YOUNG ENOUGH TO LEARN FROM THIS. ON MY LAST 03/04/2021, Jaime (amazingly nice rep- let's bump him up to manager) was helping me. JOHN from out of no where & none of his business, kept interjecting & making rude & nasty comments to me. Thank goodness Jaime was a gentleman & told him to be quiet. Thank you Jaime. I appreciated your help & kindness.

I needed the back glass on my iPhone replaced since it was heavily spider cracked. Walked in and…read morethey had the color match glass and size already in stock, they were very reasonably priced. They took their time and used the right machinery for the job to. Took a few hours but They had it done for me same day. I would recommend checking them out. Pleasant to deal with.

Amazing work, was able to do it in one day my phone looks brand new. Guy was super nice. Recommend…read morethis spot

First off, I want to say that the service that Jack provided is beyond exceptional!…read more I had bought a Groupon to get my daughter's iPhone 6 plus screen fixed, but unfortunately there's an issue with the iPhone 6 pluses that require additional parts that Jack didn't have on hand. He immediately was able to give me a quote for someone that has the part and would be able to fix it, but after taking to Jack, we concluded that the phone wasn't worth fixing. I really appreciate the honesty that Jack provided. Since he had already claimed my Groupon, he said he will make sure I get a refund, and I did. He runs a very honest and friendly business. I know from now on, if I need anything phone related, I'm definitely coming here! He is a man of his words and you will feel safe coming here if you're a tech-tard like me!

Great loved the service friendly & would recommend very clean clothes for my whole familyread more

I Fix Screen is The best service around I had my IPhone 7 Plus repaired here…read more UbreakIfix in Merrick wrecked my phone after they replaced the screen twice in 3 days then the phone shut down 2 days later and now they say I had water damage but that was a lie. in the end it seems they burnt out my board in the phone because they don't know what they are doing. But thanks to I Fix Screens my phone is back like brand new and guess what No Water damage LOL My only go to spot from now on is I Fix Screens 2172 Merrick Rd Merrick NY 11566 516-868-8889

If I could give this place less than one star I would. I took my daughter's iPhone 12 in for a…read morebattery replacement because the battery was draining. For $75 I supposedly got a new battery that now drains immediately. When I went back, the guy told me that's what happens because "it's an old phone." I said it would've been helpful if you would've told me that beforehand and I could've made a decision based on that. Do not get your phone battery replaced here. It will be worse than before. Dishonest practice.

I broke my IPad and got quoted over $500 from Apple & Best Buy. I'm glad I found Alex here at…read moreIProdigy. Thanks for fixing my IPad!

ABOVE & BEYOND. Im not doing so well lately in life lol. I broke my phone and went to shitty Boost…read moremobile for help. The guy at the store told me i was "stupid" and he was useless. I went to IProdigy cause i've been there before. Alex is amazing. So patient and nice and really knows his stuff. He asked all the right question told me exactly what i needed and was so kind. I was a crying baby and he put me at ease. Thank you again Alex. The phone is great the case is amazing and so are you. Love this shopt.

This is actually the first time that I have ever written a review of a business and I am doing so…read morebecause I truly am appreciative of the great customer service that I recently received when I had two of the screens and the battery replaced on my i-phone 6 and i-phone 6 plus . I went to the street talk in Roosevelt Field mall directly in front of AT&T, and was helped by the male tech there whose name is something like "RanJan" I went on my lunch break and was able to wait and watch him actually do the repair. The price was pretty reasonable/competitive and they did offer me a discount since I had more than one thing being serviced. In any event, they fixed a screen apple wouldn't fix and it was less than it would have cost me if apple did do it. Unfortunately, about a week later there was an issue with the battery I was given (it must have been defective) and it pushed up and broke the replacement screen. I brought the phone back and he called the owner and the screen and battery were replaced again at no charge. Thank you again for your great customer service and I will be sure to come back to you if I ever need my phones repaired in the future.

If I could offer them zero stars I would. I provided them a phone an iPhone 14 Pro Max that had a…read morecracked back and one camera lens which they repaired for $170. We then gave the phone to my son for Christmas and when he opened the box, the phone no longer worked when we went back. It was after their luxurious 15 day warranty. And they wouldn't help us at all. They wouldn't even look for the repair ticket in their computer system unless we had the specific date of the transaction which sounds like the most outdated computer system on the planet. You should have seen the look on my 12-year-old son's face when he realized that he wasn't ever going to be getting that phone for Christmas. So now I am out $170 and I have to figure out how to get him another phone. What a waste. And I love the fact that I was told that they can't help because the warranty is 15 days. The warranty being 15 days is a piece of paper with words on it. Anyone is allowed to be helpful if they so choose.

If I could give 0 stars I would. I went to purchase a screen for my phone. 3 weeks later, it…read moreblanked out and they tell me that there is nothing they can do because I used the phone for 3 weeks. I paid over $200 and he refused to check it. He looked at it and said that the warranty doesn't cover it. Cheaters and liars. I absolutely do not recommend.

Got my screen fix in 10 minutes,, that's crazy fast .. amazing place ,, super recommendread more

Very respectful and courteous. I would consider This repair…read moreshop in the future For now decided to get new phone.

Everything was fixed properly in a timely manner. Getting our devices fixed was easy and convenient.read more