I wanted to take a moment to recognize the amazing team at the Verizon Store @ 880 Old Country Road in Garden City, Long Island - This is a Corporate Store; I needed to stop into this location to take care of a few hardware issues and to upgrade my Service Plan. I want to call attention to the Senior Manager: Ms. Chiliyah Leak and Store Representative - "Deleon" - I found Ms. Leak to be incredibly helpful, polite and knowledgeable; Ms. Leak was able to direct her Employee - "Deleon" to organize a quick and appropriate fix to my issues. Employees at this Verizon location are pleasant and eager to assist all customers that walk in the door. I was incredibly impressed with how knowledgeable these folks were and how willing they were to assist. Everyone at this location has a "Great Attitude" this is truly a rarity in this day and age - "The Post Covid" Era - Again, please extend my deepest and sincere thanks to Ms. Leak and her team. read more

Verizon - Mobile Phones Near Me - Garden City, New York

I've been going to this Verizon store for years with my business account. While it was never a great experience, today's experience in the store with Shayne Young was so negative that it will be my last. read more

Today's experience with Almando and his grossly inflated ego made me want to throw up in my mouth. My goodness, please learn the basics of human communication, customer service, and use of proper tone when dealing with the general public. This specimen was disgusting, passive aggressive, & cowardly with a bad attitude...barging out from the back to declare that you're allowed a NYS mandated break made you look like a rude idiot. Furthermore, this store lacks leadership and accountability because the manager could do nothing to control this loser except apologize. Ewwwwww. Almando do better....you're a vile human being and I'll pray for you. Update: After further consideration I don't even want the phone anymore so I'll be heading to Bay Terrace to return it. I'll gladly pay the restocking fee if it means NEVER encountering an "Almando" ever again. read more

I had a wonderful experience working with Tyeesha who was amazing! she was knowledgeable, patient, professional, friendly and extremely helpful in every way. Tyeesha went out of her way making sure with each step all was completed correctly and that I understood all transactions needed. I am very grateful for all her time and effort!! diane Purnhagen read more

Walked in to upgrade my husband's phone. Sales associate who helped us barely looked up at us, had an airpod in and was on the phone with someone, and snapped at us every time we asked a question. I had bought my own iPhone 16 from Apple and husband wanted to upgrade his 12 to a 16 through Verizon. Sales associate starts snapping at me that I "just upgraded my plan with them" when I did no such thing. Just wanted to do my husband's. read more

Wow. Bought discounted AirPods max online for in store pickup. No issues picking them up. However had an issue adding AppleCare to them as they were originally purchased in may 2022 according to apple. So I asked if I can do an exchange and store rep said no problem. I can't do an exchange because 1) they don't have anymore blues and 2) the store price was not the same as the online discount price. Was told to do a refund and then buy the black ones online for store pickup. Agreed to refund and went to purchase the black ones online but discount was not there anymore. Store rep doesn't offer any alternatives and says that once she processed the refund that was it. Can't even get the blue ones back. Just looked at me and said she can't anything else for me. What's the point of 30 day exchange/return policy if it can't be done? Honestly I'm totally surprised that Verizon didn't want my money. read more

I was told to go to this location to pick up the box I ordered (to replace by broken box). My transaction was done. I just needed to pick it up. I get there and there's a line and 3 people with reps endlessly contemplating and debating which phones and services to buy. My transaction would have taken 1 minute and could have been completed while the customers were figuring out what phones or services to take. Instead, I stood there for 40 minutes before leaving (and not one customer being served had completed their transaction). I was told first come first serve--betraying no understanding of fairness or efficiency. God forbid they should multitask. People who preorder and are only going to take a minute should be taken when possible (as opposed to those who walk in, don't know what they want, and are probably going to take an hour each). These dopes deserve to be working there for the rest of their lives. read more

I am a new customer who transferred from ATT. In sum, we activated our phones the evening before. I was instructed to go to ATT store and pay off balance. I then remembered that part of the deal with Verizon was that they would pay off the device balances from ATT although that was not mentioned when we activated phones. Also, our watches and iPad devices needed to be transferred and since the port number given to facilitate such transfer was actually a number to a gay resort, I took my devices to the Garden City store. The young man was disinterested and dismissive and suggested that I return to the man, Moses, who assisted me the night before. Moses did not come in until 2:00 pm and the current time was 10:30 am. He brusquely responded to questions about the device payoff by referring to gift cards. He did not assist with my devices. He even accused me of not communicating "effectively ". Really. I left the store and went to the one in Manhasset. Upon entry, the service rep was ready and willing to help and guess who else was there? Moses. Not only did they move my devices over from ATT, they were professional and patient. What was even more interesting is that another customer in that store, left the Garden City store and came to Manhasset because of their dismissive attitude. The young man in Garden City was smug, rude, disrespectful, and lazy. I suspect that he dismissed me because I was a senior. I will never go into that store again. is there such a dearth of employees that they are permitted to deliver poor service and still remain an employee? How is this for effective communication, bub? You stink on ice. Do better. read more

While trying to make a return, Ayesha sent me to another location which turned out to be an unauthorized verizon retailer on Stewart Avenue, who was unable to help. Turns out they were the right location for my request, just lazy and incompetent. 0 stars read more

Simply the worst. Lazy and disrespectful. Talking behind customers backs right in front of them. Turning away customers because they're 15 min away from closing. Absolutely obnoxiously lazy and unmotivated. Verizon should consider re-staffing this location. All employees there were standing around waiting for the day to end as if they get paid to turn away business. And the attitude, wow. Avoid at all costs and take your business elsewhere as I will be. read more

My wife made an appointment to try to exchange the wrong phone which Verizon sent. They were supposed to send us a 14 Pro Max but they made a mistake and sent us a 14 Pro instead. First they didn't seem to want to help her because it didn't benefit them ( we were there for fix a problem which wouldn't pad their wallet. They tried to help if we get charged a restocking fee. WTF? Verizon made a mistake and sent us the wrong phone and they wanted to charge us. They eventually gave her the runaround and couldn't figure out what to do. We ended up going to the Verizon online support and they were able to help without any issue! Lesson learned don't go to this Verizon store. Online /phone support gave us the option to bring the old phone as a trade in back to the store but we rather use UPS to return it. Not sure why this Corporate store even exists if they don't know how to help people! read more

Verizon - Mobile Phones Near Me - Garden City, New York

I've been here seven minutes without anyone recognizing my existence. Eventually someone will probably take my name and tell me to settle in for a long wait. It's not the employees' fault. Verizon just doesn't like to spend money on human beings. So if you are not a human being, I guess it's not that bad. Otherwise, this place does not want to have to deal with you. And I was just ignored again. read more

The service was AMAZING by Kenneth at my home in Garden City Park. Not only did he come early he was very informative every step of the way. Being that I'm getting the latest devices coming within 3-5 business days he explained to me all the pros on the newer device. Politeness and all smiles. Service like this needs to be recognized by the management department and should be rewarded for he made me feel at ease and was very patient. All work finished in less than an hour. Absolutely an amazing job. Thank you very much Kenneth. Your services are greatly appreciated. Stay safe. read more

Satisfied customer right here!! Walked in Verizon to switch up the SIM card and realized I had a bunch of questions too. Michael helped me with my SIM card and the numerous questions that I had. Curteous and professional and I drove further than my local store because I wasn't satisfied with the Verizon store closer to my house. I'll definitely be returning, if needed. read more

The sales representatives at this store are liars. They upsold me on a promotion and lied about the timing of when I would receive credit. After weeks of waiting and speaking to online reps, I was told that I was given misinformation by the store reps and the timing of the credit cost me $400 out of pocket. I then returned the items within the 30 day period (after having to pay for the credit on my bill). And now I am out $400, no products, and no refund as no one at the store was able to help me and no one online has been able to help thus far. If the store sales rep had not lied about the promotion, I would have never taken it. I would avoid this Verizon store at all costs. Unless you want to be out of money and out of products. read more

Omg I've had the worst luck!! I left iphone and brought the S5 from this place! The employee did the worst job ever with the transferring of my info and on top of that they never turned off my iMessage so I missed out on so much texts!! This was about 14 days walking around with two phones and trying resolve the employee messy work! I went to 3 different Verizon stores and to my dismay this one in LI worst service! Fast forward to today service back at this Westbury store..... I walked in and I was greeted right away which was good! To bad that's the only good thing they had going for themselves in customer servive!! Barbara is so rude and the manager Fara is lame!! She is just as dry and unwelcoming as her staff!!! I wish I never purchased my phone here so I didn't have to deal with these rude and unprofessional employees who lack patience to work with customers!!! read more

Verizon - Bright and nice size store! - Mobile Phones Near Me - Garden City, New York

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Awful customer service. Came into the store on a Monday night after work and waited by the counter for 20 minutes and not a single store representative asked me if I needed help despite obviously needing assistance. read more

Huge thumbs down to Verizon at 880 Old Country Road in Garden CIty. They don't even deserve 1 star. I went in February to upgrade 2 phones. I was offered a free watch (with my trade in) and a second watch with $150 off. The sales person, Kaniya, advised me to wait 2 billing cycles to let all the promotions settle out. That's not what happened. I have billing issues with both watches. Per customer service the store made an error when I traded in my phones and watch. I did not receive the proper credits and am still being over charged. I went back to the store twice. Once to speak to the sales person and a second time to the manager, Bruce. Bruce spent a lot of time on the phone trying to work thing about and promised everything was fixed in mid-May. I received my next bill and have been charged even more! When I contacted Bruce again he told me he spent a lot of time on this and offered no further assistance. So now I am left to try and fight this out with customer service. Also, I tried to submit a review on their website and they have not allowed it to post. I guess they only accept positive reviews. read more

Liars schemers deceivers. BS representatives. Dont work with verizon or its employees. Paid 200 for 9 days of service. More than a months bills. Useless company cant do right by a customer. Take your money cause its a corporate giant. Do your business elsewhere. Take advantage of its customers read more

I came by to pick up my order as instructed by Verizon . The order wasn't available and instructed to confirm back . I asked if it was ok if my spouse can pick it up , Sean the assistant manager Said 'sure' . My spouse came by to attempt to pick up the order & they turned him away after waiting 25 mins. Sean failed to tell me I had to call Verizon to add him as an authorized user . This literally would have taken him a few seconds to mention and 5 minutes for me to do . So we had to go back a 3rd time. This resulted in time being wasted & my spouse being late to pick up my daughter . He was unapologetic & very apathetic . I don't recommend them. read more

So I went to Verizon. I usually dread going there, but this time was different. I'm giving 5 stars for the person who helped us. Her name is Sharelle Butler. She is one of the most pleasant people I've met in a while. You can see she loves her job by the way she offers excellent customer service. She showed us so many different phones and offered many different options. She was patient, informative, and knowledgable all around. I was with my daughter and husband. My daughter actually took her friend today to meet with Sharelle. My daughter said, again, Sharelle excels in the best customer service. It's so refreshing to meet someone who really loves their job and genuinely wants to help people. UPDATE: I purchased a new iPhone today and Zaharia S. helped me. Once again, good service. Again, excellent customer service. read more

Worked with Matt to upgrade my phone last week. He was really honest and patient. I kept going back and forth with what I wanted and he took the time to make sure I was happy with my decision and didn't rush me at all. Thanks to the great customer service by him, I am happy with my decision! read more

We came to this store on three separate occasions. The first time was to get a new phone via trade-in however they refused to help us without an appointment even though we were Verizon customers and there were no appointments left for the day. When we made an appointment and came back, we needed a bit of time to transfer over the content from the old phone to the new one and it would be too long to do it in the store so they told us it would not be possible to do the trade. In the end, we ordered a phone online from Verizon, took our time with the content transfer, and sent the old one back at our discretion. I went back to this store about a month later to drop off an old phone for recycling which any Verizon store is supposed to take per their website, and I spoke to every associate in the store before one agreed to take the phone rather than waste my time by telling me they didn't do that. Save yourself some time and choose a different Verizon store. read more

The absolute worst customer service. Not enough staff and the staff they do have walk slow, talk slow and act like their customers have nothing better to to than wait around their store for help. Even the most minor questions you have to wait in line for others to buy phones, change their plans etc... befire they can answer simple question! They have no system of getting the quick simple customers out the door. NEVER go to this store.. in fact switch from Verizon all together bc they have no clue how to run an efficient store and cater to customers'n read more

If I could give no stars I would. Bruce, the manager, was extremely rude from the moment i came in until the moment I left. he was sarcastic, told me to do it all at home myself, and come back another day because it was close to closing with two people waiting and 5 other customers being helped in the store. i asked a question and he rolled his eyes, shrugged his shoulders and told me he has no choice, i have two people ahead of me and I'm gonna have to wait. i tried being nice and at the end he told me he doesn't know why I'm panicking, walked away and made me leave the store so they can close. now neither of my phones work and I'm already considering leaving Verizon to go back to T-Mobile and I haven't even been with the company more than 2 hours!!!! do better Verizon. Not to mention the sarcasm that came from another employee saying "Bruce this "lovely" lady needs you" read more

If I could give this location zero stars I would the Manager Dan at this location was absolutely rude. He didn't allow me to speak at all and raised his tone! I will be sure to tell all my friends and family to be switch provided when it's time for them to upgrade. Maybe it was because it was 30mins before closing and he wanted to leave but his approach was absolutely UNPROFESSIONAL AND DISGUSTING!!!! I will NEVER GO BACK TO THIS LOCATION OR BACK TO VERIZON! read more

I came to this Verizon to get a screen protector for my new iPhone 13 Pro Max. I didn't want to wait the 2 days for an Amazon shipment to arrive so I asked the store if they had any options. My typical Verizon store charges 20$ a screen protector and has many different case options from various price points. This place charged me $55 for a ZAGG's screen protector that is $15 on Amazon. These guys are criminal with the absurd price gouging. The gentleman that helped me was lacking in any customer service or patience whatsoever. He took his sweet time on his phone when there were other customers waiting behind me who he was rude to. Not sure how this Verizon is open, it's beyond me read more

Got there before opening. Second to be served. Had done my research. Staff member Benjamin* answered and clarified my questions without being pushy. Selected phone, case and screen, traded in old phone, and transferred data. All an easy experience. read more

Couldn't agree more with the reviews. The lack of service and concern about helping customers is ridiculous. They take your name and put it in their fancy tablet and that's it. You have all of these people walking around with their fancy tablets not helping a single person. They just walk around and talk to each other, not accomplishing anything. Determinately not helping customers, and a long time of patience losing customers. Finally our name got called and the kid that came to help us said hang on and never came back, so we walked out. I'm sure the other competition won't mind a visit from us. read more

Thieves. Bought a phone with my wife. Made it abundantly clear that we did NOT want any "extras". So what does Anthony the sales rep do? Adds a crazy-expensive purchase protection plan on without our knowledge or consent. We only found out about it after leaving the store and getting an e-mail welcoming us to the plan we'd "bought". Went back a few minutes later and of course Anthony had "just left". It was pretty clear from words and body language that nobody wanted to help us - no commission to be had - but we insisted. We were smugly told that the plan "is on your receipt", like that makes it ok to have cheated us. Turned out we never even got a receipt; thought it was in the bag which we'd left in the car, but it was not. I'm sure the lawyers say it's ok to do this. So what. Sticking extra stuff into the fine print on the electronic touchpad where you sign with your finger, thinking you are just buying the phone, and not saying a word about it being there or the cost, is LYING BY OMISSION. It's INTENTIONALLY DECEIVING THE CUSTOMER. It's UNETHICAL. But hey, anything for a buck, right? No need to be honest when the lawyers say it's ok to be a liar and a cheat. Anthony the sales rep, guess what you can do with your purchase protection plan, you lying jerk. UPDATE: I read their apology. Sadly, nothing about addressing the issue that led to it. Since they claim to be so big on trust, integrity and transparency, here are a few ideas: Post the model numbers and prices next to the phones. People like to know what they are buying and what it costs. When I ask the cost of the phone, telling me the monthly installment payment while omitting the number of months it applies is evasive and dishonest. Telling me that a phone can eventually be "upgraded to 5G", while leaving out the fact that this will require a $199 hardware add-on, is similarly dishonest. And oh yeah, demanding not only my account number but PHOTO ID before they will show me any product is intrusive and obnoxious. Send up a flare if you see any evidence of trust, integrity or transparency in the above. read more

I have to agree with pretty much all of the previous reviewers, the service at this Verizon location is abysmal. You can come in, place your name on a list, and then stand around the store waiting for someone to call your name. I think I waited about an hour before I asked someone when my turn was coming up and they said that my name was just called and someone had already looked for me but now this other sales person would take me. The store is really small and I stayed in pretty much the same space the entire time I was waiting, so I'm not sure how they could have missed me. The salesperson I got was not very friendly or helpful. I wanted an actual breakdown of the prices for the plans when I bought the phone outright and when I paid per month. She gave me ballpark numbers the first time, and then did the same when I specifically asked for a list of the actual numbers. I wanted her to write things down for me, especially because the numbers were different than what I was told over the phone. She didn't listen, so I walked out. read more

For what's it's worth we got 5 phones here during Black Friday and we were told that we were going to get a $400 gift card for every line we port over from a different company. Guess what NOPE if you read the fine print and I some people do but on Black Friday we did not. So, look out they do bait and switch. If you don't have 7 hours to listen to what they have to say, then read the fine print and then ask hundreds of questions don't go here... Or go at your own risk. Good Luck read more

Travis was excellent he helped my dad and I get new phones and made it very easy. He went above and beyond the whole time and we really appreciate it. read more

I had such a bad experience switching over from Att&t to Verizon that I was discouraged to even visit a store. The COVID 19 situation made my experience even worse. However, I must say I am so glad I walked into the Verizon Garden City (Westbury plaza) store. Dave helped right away and was so diligent with handling my line. He helped me get a new phone and straighten my "situation" all under 45 minutes. Dave is the true example of great customer service. He was so patient, professional, friendly and understanding. He made my experience so memorable that I plan on visiting this store again if I ever need assistance. THANK YOU DAVE !!! You were amazing! read more

Went there this morning for a screen protector. Friendly and knowledgeable staff assisted me right away. Installed it with no hassle. They were helpful, knowledgeable and courteous. Not my first time to the store but a good experience nonetheless. I highly recommend this place. read more

Tara was the smiling face that welcomed us to the store. She took my name down and assured me I would be helped promptly. After a relatively short wait for such a busy day, I was called. Runako was the man! read more

WORST STORE ON EARTH. First, when asked what I needed , and I said a new phone, the response I got was an awful attitude "well which one". How about sell me your product. The staff proceeded to be rude and I was in the store for 3 hours due to their incompetence. My job offers an employee discount and while at the store they verified through their management and told me it should kick in after 2 billing cycles. Needless to say when I called after 3 months the person on the phone told me that it was impossible with the plan I had, and had to switch me to the correct plan which is overall $40 a month less. Those people lied and signed me up for the wrong plan which I was overpaying for months. An awful experience. read more

The lack of effort and want to help us as customers has been unacceptable. This is our third time coming in trying to upgrade phones and sign new contracts yet they don't seem to care whatsoever. They seem bothered when we ask questions and act as though they don't have the time. Two guys (one with dreds) just stand up front talking to each other. No concern or care at all to help the customers in the store. Would NOT recommend this place if you want to be helped. read more

DO NOT GO INTO THIS STORE!!!!!! They ripped me off, gave me a free phone, guess what!! Nothing is free!! I got my bill and was charged for a new line, it cost me $150.00 to get out of the free phone. I bought an Apple watch, they started a new line, when I already had one. They also have a tag time effort, you work with one guy then another guy comes in to load on the pressure and promise you everything is great. Horrible place. Verizon should close it down!!! read more

I would definitely recommend this Verizon store. The representative Sully was a great help and very courteous. I previously went to the Verizon store to which is 5 miles from me in Five Towns. I received my new iPhone upgrade, was instructed to go home and pair it with my old phone and everything would transfer over once I uploaded the necessary transfer. After doing so, every time my phone rang it showed "No Caller ID", and this was for ppl in my favorites and contacts. I went back explain my issue and was told it was an Apple issue. I then went to Apple and was told it was an Verizon issue. I became frustrated with the back and fourth and decided let me try another Verizon location. This is how I ended up at this store. As soon as I explained my dilemma to Sully he stated it sounds as if it's a SIM card issue. Once he removed the previous SIM card and placed a new one in, he had my husband call me who is listed in my favorites, and immediately his name appeared as opposed to no caller id. Also keep in mind this was a brand new phone!! I feel every Verizon employee should be on the same page with the same knowledge and training. read more