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Verizon

2.2 (54 reviews)
Closed 10:00 am - 8:00 pm
Updated a few days ago

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Ds L.

My wife made an appointment to try to exchange the wrong phone which Verizon sent. They were supposed to send us a 14 Pro Max but they made a mistake and sent us a 14 Pro instead. First they didn't seem to want to help her because it didn't benefit them ( we were there for fix a problem which wouldn't pad their wallet. They tried to help if we get charged a restocking fee. WTF? Verizon made a mistake and sent us the wrong phone and they wanted to charge us. They eventually gave her the runaround and couldn't figure out what to do. We ended up going to the Verizon online support and they were able to help without any issue! Lesson learned don't go to this Verizon store. Online /phone support gave us the option to bring the old phone as a trade in back to the store but we rather use UPS to return it. Not sure why this Corporate store even exists if they don't know how to help people!

Bright and nice size store!

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3 months ago

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5 months ago

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2 years ago

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1 year ago

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4 months ago

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9 months ago

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4 years ago

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7 months ago

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1 year ago

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1 year ago

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4 years ago

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3 years ago

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4 years ago

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5 years ago

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3 years ago

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3 years ago

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12 years ago

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4 years ago

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4 years ago

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3 years ago

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3 years ago

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8 years ago

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4 years ago

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4 years ago

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6 years ago

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4 years ago

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5 years ago

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5 years ago

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8 years ago

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7 years ago

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6 years ago

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11 years ago

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10 years ago

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5 years ago

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7 years ago

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8 years ago

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8 years ago

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11 years ago

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10 years ago

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5 years ago

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Astound | Long Island City

Astound | Long Island City

(113 reviews)

Woodside

Excellent customer service experience!…read more Worked with agent Ann David over the phone. She is knowledgeable, thorough and extremely patient (I ask a lot of questions!) I began the day prepared to cancel RCN service....i am happy to remain an RCN customer. Ann made what cou have been a frustrating experience into an easy one. I wish all customer service agents would be as dedicated and professional as Ann I was not asked to post a review

As has been said before by many others, this company has bad customer service. Far worse than the…read moreservice is their dishonesty. Astound is a good name for these people. The low level customer service and the way the company bilks customers is astounding. They claim to be giving you a five (5) year price lock. In my case, two months later they change the name of your promotion to Promotion for Life. They say that this means that only the taxes can go up if they do, but not the price for the service in my case, $40.00 with $5.66 in taxes for a total of $45.66. Do not be fooled. All their promotions, regardless of names, can be renamed and repriced at any time. They actively promote Autobilling, which means they take the money directly out of your bank account each month. It is not worth getting a $5 reduction to have these crooks get access to your bank account. Once you provide them with your bank account number, they can help themselves to any amount. Prices with Astound change at the drop of a hat. They do this by claiming that your plan's name was changed. What this means is that they hiked the price. Am actively going to see if I can find a better deal elsewhere. These people are nasty and only interested in bilking customers. These are seasoned scam artists.

Verizon - mobilephones - Updated May 2026

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