Always have encountered very helpful, knowledgeable, capable and kind staff in this location, over multiple visits

January 17, 2025 and January 21, 2025 I came in for help after being dissapointed by Samsung. I had a new phone that was broken and I had no choice but to get an exchange on it since Samsung wouldn't help me. Francisco and Chris were inside the store and they were so helpful. They helped me put through a warranty exchange for a replacement device and my cost was only $5.43 and they were also very friendly. My device was ready on Tuesday so I went back in for it. I forgot the name of the girl who helped me but she was also very nice as well. My phone was transferred in a fairly short amount of time and I had my replacement phone ready to go. Thanks for your help T-Mobile. read more

The staff is extremely unprofessional! They swindle you. Sales rep swore my bill was only going up $10, when my autopay deducted, my bill was $50 more. When I called, the rep lied on the phone, and then the manager was even more unprofessional than the sales rep. I've been a longtime customer, and every time we do an upgrade or add a device, it's always an issue of lies by the sales rep. They add fees they "forget" to tell you about, then try to make you feel stupid by saying "I'm not sure where the miscommunication was" Absolutely would never recommend the wantagh location on sunrise Highway and Wantagh Avenue. Team full of straight LIARS AND SCHEMERS! If i could give negative stars I would. Also, the manager is the most unprofessional employee in that store! read more

Eli helped me and he was amazing!! I recommend coming here their customer service Is great.

Very good experience Specialty rarities owners are very knowledgeable and fair prices are given read more

https://maps.app.goo.gl/nzSWZbTU1vskXH3M6 Went in to switch from Metro to T-mobile due to dropped calls. Britney approached me immediately with a smile and the entire process was completed effortlessly within twenty minutes. Great experience and highly recommend! read more

Went in for the 1st time for "tmobile Tuesday" merch free glass. As soon as i stepped in one of the guys was like "if you are here for the glass, we don't have any more". Meanwhile one of the staff is standing there with a tmobile bag and i can see he had about 3 of the glass in his bag. I asked so whats that..hes like well thats for US! I hope TMOBILE- sees this review. I've been a TMOBILE customer over 15 years and this is the first time i went in for the merch. What a disappointment! read more

Yesterday (A Sunday) - I had to replace a broken phone (Rain Damage). I was in a rush since I had my stepson's daughter's Baptism and then going to see a concert where the tickets are etickets only.. The store opens at 11am and I arrived about 5 minutes early and was surprised when the door was unlocked. I asked if they were open - they said come in - I explained the situation and they reviewed my account - gave me upgrade options and truly worked with me to make sure the best option (and Lowest Cost!!!) was available for me. They even informed me that they can clone my phone and the screens and data would be the same. The staff really came through for me and actually made it not just a painless experience but a pleasant one as well. Made the Baptism on time - enjoyed the concert (Marshall Tucker Band) and really thank you all - Special shout out to Khah (I think that is how he spells his name..) Truly first class treatment. As an aside I think the store was so busy helping me (before they even officially opened!!) they forgot to log the store into the main computer system - I hope Corporate lets it slide - since, it was my fault - they were helping me!!! read more

I would give this place 0 stars but it wouldn't let me! First of all t-mobile sucks my calls always drop and i never have service when all of my friends have wifi! I DO NOT RECOMMEND T-MOBILE IT SUCKS!!! Also that store took almost 5 hours for ONE PHONE!!! I DO NOT RECOMMEND read more