Earlier this week, I called the Massapequa location to inquire about their Black Friday promotions…read more I first spoke with Alexis, who was incredibly helpful over the phone and made the process much easier before I even arrived. When I came in for my appointment, I was paired with Mark S., and his customer service was truly exceptional. He was patient, informative, and genuinely invested in helping me find the best option. Not only did he secure a deal that beat all major competitors, but he also took the time to explain everything thoroughly and clearly. Although I haven't committed to services yet, I felt compelled to share my experience because it exceeded my expectations. I highly recommend visiting the Massapequa location and booking an appointment with Mark--you won't be disappointed

Sadly after sitting around and waiting for 6 customers for my turn. I went to this location 5070…read moreSunrise Hwy in massapequa. to resolve an issue with my phone being on SOS due to SIM card issue and the gentleman that helped me paid more attention to his cellphone than to the issue I was having. i had to repeat multiple times what my issue was He had me dial my phone number and follow steps to connect to a customer service using the stores phone and be walked away into the back room. there must have been a connection issue with Verizon line because the system continued to ask me to enter my phone number over and over again until if finally disconnected. I had to ask some one else to call the guy that was helping me from the. ack room. when he came out i told him what happened and after a few attempts to get me connected to a rep he finally was able to do so. I asked him to stay around because I would most likely need him again but he was still paying more attention to his text messages and walked away...surely enough the customer representative on the phone asked me questions that I wasn't able to answer and asked me to remove the SIM card something I could not do because I had nothing small enough to help me get it out. By this time I asked for someone else to help me because the person that was supposed to be helping me was in the back room hiding and probably still texting. I had a very disappointing experience at this location, there was no care for customer service. I would give zero stars if I could.

I highly recommend the Verizon store in "Airport Plaza" on Route 110 in Farmingdale, NY. I went…read morethere on 02/17/2023 in the evening honestly dreading the process of getting a new phone, getting a new watch. possibly changing my Ipad, and changing my plan to best suit my needs (personal + financial). Grace (Gia) helped me and was absolutely wonderful! She was not only personable, but quite knowledgeable. I am not a "technology" person, but she took the time to explain my phone/watch features. Gave me good advice on my Verizon plan. I could tell she was honest and really was there to help me. (Jess M)

I want to give a big shout out to Rina at the Verizon store on Rte. 110. She took the care and…read morethe time needed to update my phone, looked at what cellular plan would be best for our family, and took the time to explain things. I was able to leave my phone there and she called when it was ready. The store is clean and organized and not crowded at all. It all was a welcome relief compared to other Verizon stores that are so crowded and treat you like a number, rather than a person.

I just wanted to give this Verizon a huge shoutout for stellar customer service…read more There are some things I'm great at but the part of adulting where you actually look at your bills is not one of them. Long story short I had been paying for landline service since 2020 and have literally never even owned a landline phone. Even $20/month for 5 years adds up. Needless to say I decided to cancel my phone service lol and decided to also cancel cable since we really never watch TV anymore. Verizon was so helpful and took our boxes back with zero problem. They didn't even try to sell us something else we didn't need. I was super impressed with the professionalism and wanted Yelp to know they deserve five shiny stars!

Wonderful! And this is because of Jessica Oyarce. I had a huge mishap with my phone, which was run…read moreover by a car! So, I was pretty frantic and this amazing individual was so kind, patient, and helpful. Note to Verizon: Jessica is golden and you need to treat her the way she treated me! A HUGE SHOUT-OUT TO JESSICA Oyarce! Thank you.

My son and I just had a fantastic experience at Verizon (Wellwood Avenue). Ray assisted us on…read moreupgrading to an iPhone 14. The transaction was seamless. We arrived at 7pm and left at 7:40pm with new iPhone 14. Thank you Ray for your knowledge, patience & professionalism.

Just happen to stop by a Verizon store to inquire about switching from my present situation . . …read more they had me at "yes, let's see if we can help you and find the best deal/plan" for your situation". Have been to a few other places (even within the Verizon stores in Lindenhurst area)this location just gave off such "positive vibes" that I knew I can trust these gentlemen to give me the best plan and saving a good deal of money! And they did!! Thank you, guys!!!!! You make doing business a pleasure!!!!

Lindenhurst location stinks. Customer service not the best. Got worse like everything else after…read morecovid

Obsolete, inept and useless, soon to join BLOCKBUSTER! The cable wireless viewing minimal and too…read moreexpensive. The cell phone service is worse than the cable services. Bye bye MINIMUM! That should be the name.

No interest in performing service. No callbacks. Disappointing. Trying to give business to a small…read morelocal operation and came up frustrated.

I highly recommend George's TV. Recently, I had George's TV install 2 large flat screen TVs and a…read morecomplicated home theater system in my home. He programmed everything, explained how to operate the remotes. He didn't leave until everything worked perfectly. Bobby and his crew were always on time, knowledgeable and his price was very fair compared to the other companies that I spoke with. Dealing with the owner of a small family business makes all the difference in the world. . Brian S. Great Neck.

I went to the optimum store to return my equipment and cancel my account with optimum after having…read morebilling and connection issues that after three hours of discussions with tech support was not resolved. Once the customer representative at the optimum store got off his personal phone he was able to accept my equipment but was unable to cancel my service. He did give me a phone number to call. After being on hold for over an hour, I was connected with a representative. When I attempted to cancel my Optimum service with this representative, the experience was unnecessarily stressful due to this overly aggressive individual. While I understand that retaining customers is part of their job, the level of pressure I faced was unacceptable. The representative repeatedly ignored my clear request to cancel and instead tried to convince me to stay with multiple sales pitches. Despite me stating multiple times that I had made up my mind, they continued to push, making the interaction feel more like a hard sell than a customer service call. What should have been a straightforward process turned into a drawn-out conversation filled with frustration. At one point, I had to ask repeatedly just to move forward with my cancellation. This kind of behavior is not only unprofessional but also makes me less likely to consider Optimum in the future should I need service again. Companies should respect customers' decisions and streamline their cancellation process instead of resorting to aggressive tactics. I hope Optimum addresses this issue to improve the experience for other customers.

You can't go by what the rep tells you in the store…read more They advertise unlimited talk, text and data and the rep in the store who works on commission, tells you yes it's totally unlimited. Then you call there costumer service department only to find out, there is a limit on data 20 gigs , that it's not unlimited. It's all about signing up as many new costumers as possible regardless of the deception.

Excellent Service. Super excellent and professional techs…read more I had my service upgraded. The Tech was on-time, professional, explained all that he was doing, and was done quickly. I've had FIOS for 19 years and have always been happy with the service. And This upgrade, which did not cost me, has made the service even better!! Yippeee!!!!

Venting: so frustrated. Have not had WiFi, tv, or phone since Wednesday. Verizon Fios customer…read moreservice is the worst! Between trying to use the app to fix the problem, to calling and being on hold for more than an hour and a half to get bounced around, to finally getting an appointment that they lied and never sent anyone. I'm at a loss. Our contract is up and they keep asking us if we want to renew! Is this a joke? What kind of business are they running??

Worst verizon place in Levittown, near BJs. This is not verizon Corporate. It's a subsidiery. They…read moreset up a seniors account for me and when I got in my car driving home. Data did not work. After returning twice to the store with gibberish answers to my question as to why I couldn't see pictures nor Google anything, I have up and went to Verizon Corporate in Jericho,NY. Peter helped me and corrected issue. He said that MD, Verizon Supervisor in LEVITTOWN did not set up my phone to get data.people please Don't use Levittown Verizon. They are AWFUL. Ugh!

If I could give them zero stars I could, these guys are scammers, liers and cheaters. They will…read moreadd on all types of extra services you do not need or want. BEWARE

Took my Samsung Galaxy cell phone there yesterday..I dropped it had a cracked screen..it worked…read morejust kind of sad to look at as it was fairly new. I waited, he fixed it, great repair job looks new, no problems, clear screen (not cloudy as I read some replacements can be) --Very reasonable price too--very polite guy. I'll return should I have a problem with another cell phone or laptop. thanks

From the owner: Welcome to FixMaster, your ultimate destination for top-notch phone and computer repair services…read more At FixMaster, we pride ourselves on having a team of highly skilled and experienced specialists dedicated to fixing all your electronic devices with precision and expertise. Whether your phone has a cracked screen, your computer is running slow, or you're facing any other technical issue, our experts are here to provide fast and reliable solutions. With our commitment to excellence and customer satisfaction, you can trust FixMaster to deliver professional repairs that exceed your expectations every time. Experience the difference of having true experts handle your device repairs at FixMaster today!