Love this place. Great staff and most importantly got my awesome free Galaxy s3 phone there!read more

don't go to this phone store. they scammed me into purchasing 3 phones in order to acquire a new…read moret-mobile plan when it was no purchase necessary. after telling them to cancel the order, they proceeded to charge my credit card anyways. this store is also suspected of swapping out legitimate t-mobile phones with ones with bad IMEI's. if you ever wonder why this store won't ship the phones to your home address, it's because they want the phones shipped to their store so they can swap your phone with their's. one of my relative's phones were caught with a stolen S5 IMEI from this store. beware. be safe and order your phones from t-mobile online.

I was on my way to the bank & right before the bank I saw this little cute mobile store opened up…read more Just from the window I saw they had cute accessories, and I had to go in. They honestly have so many cute phone cases! I picked myself up a glitter case, and the employee offered me a great deal on the screen protector so I couldn't say no. Great store and very nice & professional employees. A must go!!

Really professional. They fixed my cracked iPhone screen in an hour and it looks brand new. Prices…read moreare reasonable, and they have a lot phone cases and other phone supplies.

I general, cell phone stores give me the same type of anxiety that car dealerships do, so my…read moreexpectation of a good experience is very low. I did not have a good experience here though, I had a GREAT ONE! My experience was so good in fact that I came back a few days later to upgrade my kids phone. Over the two times I visited I worked with both Joe and Chris and both of them deserve crowns as they are Kings of Customer Service. The new iPhone 15 had just come out and they went over all the details with me for both the phone and the billing. They explained all the costs and changes and saved me the most amount of money. They also did the entire transfer for me and when all was said and done, everything was perfect. As for the store, it is nicely laid out and clean with all the models displayed for you to view. I highly recommend this store and regret not taking a picture. The location is great with tons of parking (and next to a Starbucks) and the staff is top tier. I'll be back to upgrade the rest of the family's phones very soon.

Chris the store manager was very very helpful. Somehow he always have a solution to my questions…read moreand concerns. He was very kind and someone who listens. Thank you Chris I really really appreciated your help more than you think.

I believe this location is now TCC NYC. I went to this location 4 days after having a bad…read moreexperience at the Verizon company store at Grand Central. The customer service at this location was amazing compared to the GC Verizon store. A staff member named Arbaaz was the employee who took care of me here and made my purchase very easy.

I happen to like Total wireless i I'm going to cancel my…read morecontract with Tmobile which I absolutely hate they just added 360 protection plan which I didnt purchase So I'm going to cancel pay off my phone.I will be so happy they're just salesmen who have no consideration for veterans or seniors.the trick with total wireless is finding someone who will answer the phone today I found a no to call 866 -663-3663.i also found a store with a friendly helpful rep

COME HERE ONLY FOR RETURNS THIS GUYS A RIPOFF. Owner is a real crappy liar. I was coming from New…read moreJersey and was stranded in Staten Island with a dead phone and no car. I telling him that I have no phone and needed a quick cheap portable battery so I can turn my phone on and call an taxi. He proceeded to show me a battery that he said is "pretty cheap" and that I should be "very happy with". Desperate as I was I went to purchase this 2600mah battery for $25+tax. He said it would last me all day and then proceeded to tell me that my phone sucks and that I should junk it for a better one. As I left I noticed the battery had no charge leaving me further stranded and as I tried to return to the store there was suddenly noone there and the door was locked.

In 2010, I switched from another carrier to AT&T and met James Liem of Queens Wireless during that…read moreswitch. His business has proven to be the tops in cell phone support and service. He and his employees are always on top of their game and make finding solutions to problems a snap. They have all the proper channels whether you have service issues or equipment needs or repair. There has never been a situation that has not been handled with the most professional manner and the most reliable results. Hands down.......Queens Wireless is the smart choice. Paul Lundin...Kew Forest Plumbing & Heating Inc.

This place is AMAZING!!! Joe was super helpful and quick. Workers are extremely skilled and…read moreactually care about your phone unlike other places. Parts are basically OEM and prices are amazing especially with the sale they have going on right now. 100% would recommend and am coming back to this spot any other time I need to get anything fixed! (It's inside the at&t store btw)

Helpful store ! Good workers ! They always help me with all I need I'm a happier camper coming hereread more

I have been a loyal customer of Cricket Wireless for 8 years. After moving to Brooklyn recently, my…read morecalls would severely drop off. Several calls to Customer Service still didn't resolve this. Finally, I changed my service and my phone. I canceled a few days after my Auto Payment was collected. Rather than prorate my charge for a partial month, CRICKET REFUSED A PARTIAL REFUND. It's good to know who you're dealing with.

My experience with them was seriously Crappy McCrappington…read more I brought in a phone with a broken screen for them to fix. They told me to come back on Friday to pick up the job, so I got there at 1 pm on Friday, at which point I was told to come back at 6 pm. At 6pm I went back and the guy told me to come back on Monday. WTF. Then I went in on Monday to pick up the phone and I finally got it, great, the screen is nice, no problem... except that now my phone gets basically no reception. When I broke the screen, I couldn't see anything but I still got reception and I could still make calls... now, I can see perfectly that I have zero bars of reception. In New York City, outside on the street -- no reception! When I called to complain, the owner told me to call my service provider and ask for a replacement under warranty, and not mention the fact that I had them repair the phone. So basically instead of apologizing and offering to fix the problem, or offering a refund, or offering another repair at no charge, or ANYTHING, he basically told me it wasn't his problem and to deal with the problem myself, by lying to my service provider. Also, he had implied to me that getting a repair from them WOULDN'T void the warranty as the repair shop was somehow officially liscenced or something. Clearly I should have sent the phone to the manufacturer for support, but I figured I would save money (the manufacturer wanted $100 plus shipping for the repair; WW did it for $60). At the end of the day, this place was the exact opposite of helpful, and I wish I'd never heard of them. If I could give negative twenty stars, I would.

I was looking everywhere in Manhattan for a T-Mobile SDA, but very few stores had them. Jennifer…read morehad one. She had one left, but it wasn't unlocked, and I didn't have T-Mobile service. I really needed it fast because my previous phone had died, and I didn't have a replacement. Jennifer went to bat for me, looking for places that would unlock the phone. She even took a step of faith and paid out of pocket to unlock the phone before I purchased it. Long story short, she was extremely helpful with my situation, and now I won't go anywhere else for cellphone needs. I just wish I could switch to T-Mobile already...