Great service and very helpful assistants--particularly Anthony. I recommend this location and…read moreAnthony without reservation .

Google Review: T-Mobile - 2413 Jericho Turnpike, Garden City Park, NY 11040…read more Customer service makes or breaks an experience, and at this T-Mobile location, Danielle is the reason to go. While the rest of the staff felt a bit indifferent--as if my presence wasn't important--Danielle's professionalism, patience, and empathy completely saved the day. I needed my phone unlocked and had to leave with it before the process was complete. Danielle not only understood but allowed it without hassle, showing trust and flexibility. That kind of due diligence and customer-first attitude is rare. She listened, explained clearly, and treated me with genuine respect. When I did come back Danielle wasn't around and only one girl wanted to help me while the rest seemed too busy. I've been with Sprint / Tmobile for nearly 23yrs. But hopefully this changes as company is thriving. It's no exaggeration to say this review went from a 0 to a 5 solely because of her. Danielle is a good soul who embodies what customer service should be. If you're heading to this T-Mobile, ask for Danielle--you'll get the kind of service that makes you feel valued. --- Boomsauce Scale (Google Review Edition) - B - Basura Total flop. Poor service, bad attitude, and zero accountability. - BS - Basic Sauce Meh. It's okay, but nothing memorable. You expected more. - BS+ - Better Sauce Solid experience. Good service, decent selection, worth checking out. - BS++ - Best Sauce Great team, clean space, and reliable support. Would recommend. - BS+++ - Boomsauce Elite Top-tier. Friendly staff, empathetic service, and a customer-first approach. Boomsauce Score: BS+++ - Boomsauce Elite (for Danielle) She's the reason this location deserves recognition.

It's a hit or miss when I visit this location, but since we had such exceptional service on my last…read morego, I thought I would take the opportunity to shout it out. We went in to discuss new data options for our family plan as the one we had was no longer covering our needs (and no longer available!) We updated to the next tier, and our associate didn't try to sell us the unlimited as we weren't sure we needed that much and wanted to feel out how we did on the data plan we chose. I can't remember her name (it started with a K) and I'm embarassed to say I don't remember because she was wonderful, wrote things out on an easy to understand paper and went through things as many times as we needed. Also, she explained that we could buy out our phones, rather than those pesky montholy installment payments the companies have chosen to do. This you can do 30 days after purchasing the phone.

I use Verizon fios tv and twice already the set boxes went out and the tv service stopped my…read morebrother who is the primary on the account calls and spends hours with the tech who says do this and that. and yet today it happened again. I wish they would give set top boxes that work properly and do not go out so fast

I would definitely recommend! The owner is very friendly and helpful. He understands any problems I…read morehave with my devices and always gets the job done right! I've been coming to this place for 5-6 years and I'm always happy coming here!

I originally went in to buy a phone, which I didnt get. They were all way overpriced and the lady…read morewasnt helpful at all. My friend who was with me bought a perfume they had on display. When we stepped outside and he opened the box, the bottle was half empty so we went back inside and she said it comes like that. We should have known. Don't buy cologne/perfume from a shady cell phone store. 100% Bootleg. At the same time, there was another customer arguing because they were charging him extra fees to pay his bill or something.... What a mess...

What can I say, this T-Mobile location just reinforces why I am a T-Mobile Subscriber for over 14…read moreyears, it's the customer service! Big Big Big shouts to Christal and in a close second place, the manager of this store, they were phenomenal. I came in with not such an easy asks, which included moving my prepaid number to my postpaid account and postpaid to prepaid, I had a locked e-mail address in the system and some other things that needed tending to. Christal spent the time with me and was calm, cool, collective and super sweet, kind and helpful every step of the way. I am so grateful for Christal, her manager, T-Mobile overall for providing stellar customer service. T-mobile overall is a company all brands should aspire to be like because they provide a great service at a very reasonable price and along with that comes excellent customer service in person and over the phone. If you are in the Queens or Long Island area visit this location too for your next phone, they are EXCELLENT. One more quick story, one of the staff members was about to run out quickly for lunch and saw a customer walk in. He stopped his lunch plans to help out this gentleman. I mean c'mon you don't hear of people doing things as wonderful as that, these days anymore. It just shows how incredible this T-Mobile branch is! Folks just stop with Verizon and AT&T and come on over to T-Mobile, you will thank me (I'm a customer who just loves everything about the service and cannot stop raving!!). Visit Christal or any of the amazing people who work at the Great Neck Road T-Mobile Location and tell 'em that I sent you!

Don't come to this store as long as Khal is associate manaager. I dealt with him at he prior store…read more( prob recieved so many complaints, they moved him) he lied to get me to switch from Verizon . I m not saying don't use t mobile. I m just saying don't use any store he is at. He probably trains all the workers his method - lie until you get the sales

I have been to this location several times and each time have been met with stellar customer…read moreservice from courteous and knowledgeable staff. I would like to specifically mention several of them in hopes they receive some recognition: Kashir, Deepak, and Kabir. This store has top notch people passionate about technology and happy to help working there and it's greatly appreciated.

This is by far the best Verizon store in Queens/Long Island area. I have been getting all my…read morewireless needs at this location for over 7 years now and have always received excellent customer service. I highly recommend everyone to shop at this location and come see Manny. He does his best to solve the problems and offer the best solutions.

I'm not sure about the previous 1 Star review and complaints on this store. Saba was more than…read morecourteous, professional and thorough when she activated another line on my account. She inquired from the company a better price from what I was currently paying and explained every step on this process. Thank you Saba for making this a smooth transaction.

Prices are too high and bad customer service Went there to…read morerepair my iPhones battery.. Started having the same battery issue, went back to them and they took another day to replace the battery , the third time my phone just shut of on me and never turned on... was really mad this time...went back tried talking to their owner, he started making excuses... saying my phone is old and you should get a new phone (trying to make money) , buh the fact was they had fake batteries cheap quality batteries for which they charged me 90$ for a iPhone 6... Went to Apple got a new battery repaired in 29$ Ripping off people... Worst experience Seriously regret going to them

Outstanding customer service! My family and I purchased new…read morephones at the AT&T kiosk in Costco and unfortunately though very nice the rep there made a mistake with the set ups. The gentlemen at this AT&T were wonderful! Patient, kind and extremely knowledgeable. I would highly recommend going here.

From the owner: AT&T, serving over 81 million wireless customersread more

My family and I decided to take the plunge and switch over to T-Mobile and chose this store to…read moreexplore our options/pricing and discuss how all the parts would move since we wanted to combine 2 separate family contracts into 1 shared plan. We initially came into this store over a week prior and were patiently helped by a rep (whose name I forget). He explained the timing of unlocking our phones, fees T-Mobile would cover since a couple of our phones were still under contract at our previous carriers, etc. This past Wednesday, we went back in to make the switch. We arrived close to 7:30pm - which was just 1/2 hour before the store was set to close. When we arrived, there were 2 reps working and both were occupied with other clients with another couple of clients waiting. We decided to wait, and after about 15 minutes or so, one of the reps (Elzie) was able to help us. Due to the complexity of combining the 2 contracts (5 lines in total), straightening out the info we had been told by our previous carrier and even calls to T-Mobiles's toll free #, keeping most of our phones after the switch, and adding a new phone, we had tons of questions. Elzie patiently answered everything and guided us toward what made the most sense as far as timing, porting #s, etc. That evening, we ported 4 #s but had to still unlock 1 more line before we could activate that phone with T-Mobile. Elzie gave us his contact info and told me to call him with any questions so we could save another trip back into the store. My 2 cents is that Elzie definitely went above and beyond to help us and he did so with a smile, friendliness, and with complete disregard for the store closing time and staying extra late to make sure we were squared away. Yesterday, I took him up on his offer as I encountered a little hiccup with the previous carrier whilst attempting to unlock the last line. Again, he kindly guided me as to what to say and do with the other carrier - and it worked! As for the store itself, it's a pretty good size, spacious and is well laid out and maintained. There are lots of devices and accessories from which to choose and its greatest asset is definitely employees like Elzie and the other gentleman who helped us during our initial visit. Shared parking lot with other stores in this complex but have never had an issue with finding a spot.

If you want to not be greeted or acknowledged, no real customer service, and just treated like a…read morenuisance, go to this T-mobile. Just rude workers, who don't even look at you. I usually go to the one in New Hyde Park and highly recommend that one instead. I won't return to this one again.

Service and pricing was phenomenal. Agent was very helpful with my Samsung Galaxy purchase.read more

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