Don't come to this store as long as Khal is associate manaager. I dealt with him at he prior store…read more( prob recieved so many complaints, they moved him) he lied to get me to switch from Verizon . I m not saying don't use t mobile. I m just saying don't use any store he is at. He probably trains all the workers his method - lie until you get the sales

Fantastic service. Ask for Zaira. She was a joy. Incredibly helpful and skillful!!read more

verizon internet is ruining my life. Not only cant they give me enough wifi to let me watch…read more youtube on my i pad ( which is my only device) but the people who answer the phone when you call to say you have no wifi ARE WORSE. I literally have to call every night to get a boost over the phone so I can watch a movie on my i pad, but I have to call usually 3 or 4 times because they hang up on me. They don't want to work or answer your question or help you. They just hang up. i am so sick of this and with their yearly increases, I believe I will be asking people to recommend a better provider. This is the pits. People, listen to me! Do not sign up with this company!

Stay away from this store at all costs. They will scam you into promotions that don't exist that…read moreinclude receiving devices that you would be paying full price for. All I wanted was to upgrade my phone and I ended up paying $300 more on my next bill, not including the actual payment for the upgraded phone. When I tried to return the device, they lied to me and told me that I only had 14 days to return it when Verizon confirmed that I have 30 days to return and in some cases, up to 60 days in total. This is an authorized retailer. Not a true corporate store. Remember, they operate differently. BEWARE!

Never disappointed. Took my IPhone to get a screen repair (completely replace the screen)…read more They did it so fast and the phone looks brand new again . Price is very reasonable. Highly recommend it.

So I had the screen and LCD for my husband's mini iPad fixed here - the repair was faulty and one…read morecorner started to lift up. I brought it back and they redid it and I haven't had any further issues. I would have left a 4 star review at that point. While it was annoying to come back, they were professional and courteous and these things happen - even at Apple. Today I called a few times bc I have two more cracked iPads - no answer. I checked their website and they should be open. I drove by and the lights were on and an "open" sign hung in the window. After finding street parking on a Friday - and did I mention my 2 year old was with me? - I get there and the door is locked! I knocked, I called, nothing... how unprofessional and aggravating. I had to bribe my kid with a lollipop to get him back in the car seat (ok that part isn't their fault)!

I use Verizon fios tv and twice already the set boxes went out and the tv service stopped my…read morebrother who is the primary on the account calls and spends hours with the tech who says do this and that. and yet today it happened again. I wish they would give set top boxes that work properly and do not go out so fast

Verizon on union turnpike: John continues to help my sister…read moreand I with the billing of our phones we recently got in March. Since then, every bill has been abnormally high and incorrect. The customer service lines are not helpful and always make it the customers problem. Instead, every time we ask John for help, he is always there to assist us, help us, and get us the correct billing each cycle! He is honest and I recommend him to all! Thank you John!!!

Went to the store to get my phone fixed and it started out well. There was no else there. The…read moreAsurion rep who fixed my phone was absolutely amazing. The other AT&T employees were not. They did not know how to upgrade my Iphone ...One of the women working in the store had her mask off taking a personal call about her expiring lease and her 1 hour commute (same one who didn't know how to upgrade my iphone). Would not go back here.

I upgraded my phone today..my Sales consultant was Loxley Roberts..he was very…read moreknowledgeable..professional..and is a stellar role model for the ATT brand..thanks for making this a pleasurable experience...

The service was AMAZING by Kenneth at my home in Garden City Park…read more Not only did he come early he was very informative every step of the way. Being that I'm getting the latest devices coming within 3-5 business days he explained to me all the pros on the newer device. Politeness and all smiles. Service like this needs to be recognized by the management department and should be rewarded for he made me feel at ease and was very patient. All work finished in less than an hour. Absolutely an amazing job. Thank you very much Kenneth. Your services are greatly appreciated. Stay safe.

My husband and I had the pleasure of meeting and working with Ameet at this Verizon retail store…read more HAD THE BEST EXPERIENCE. Ameet is the ultimate professional. She took the time to explain everything with such patience..........She should be commended and noticed for her professionalism and warmth........Will definitely return for any other phone needs......... Thank you Ameet !!!

Amazing service! Mysister shattered her entire screen on my Iphone 7 and after getting the screen…read morereplaced here, it looks and feels like a brand new phone! They were able to fix it in less than 15 minutes replacing it with OEM LCD, and gave her a protected screen for free. Definitely would recommend!

From the owner: We change broken iPhone screens/Lcd in about 10-15 minutes and offer the lowest price in the area…read more Currently, we change screens for iPhone 5, 5s, 6, 6s, 6 plus and 7. We can also help you if your phone has a minor repair issue. Stop by and we'll be happy to help you.

Amazing I'm sorry I didn't get the young lady that helped me but she was amazing the store as a…read morewhole all employees were amazing thank you for the help

Just like any T-Mobile around the country. Same service across everywhere at ubiquitous places...read more

Brought in 2 laptops to be repaired. One was something that they couldn't fix because the laptop…read morewas a but old, fine. My problem with my other laptop was the GPU fan had stopped working. I asked for a quote before anything was done and they told me $150. I seemed hesitant and that's when the other worker from inside the office (owner or manager?) came out and tried to convince me it would take a few hours of labor and they would have to apply new thermal gel(I later found out this was not a huge deal). This seemed a little fishy to me so I told them I would think about it and left with my items. Forward to a week later, I ordered a new fan from amazon, costed me $16 and VOILA!, problem fixed in about 40 minutes. Moral of the story, do your homework before you take your electronics anywhere to get fixed to avoid getting hustled.

Awesome service, knowledgable technician and honest business…read more I was in the middle of a phone crisis. My iphone was on the fritz, the screen was cracked and it was totally out of commission. I feared the worst and thought I was going to need a new one, but decided to give Repair Sharks a shot. I didn't know exactly where it was and didn't gave the GPS. The shop is located in an office building on a rather quiet part of Northern Blvd in Great Neck. I actually spotted Chris in the parking lot and wanted to ask if I was in the right spot. He took me in 5 min early, turned on the lights to the shop and helped me immediately. He took apart my phone, explained the process, explained the risks and the possible solutions and was able to fix the phone at a very, very reasonable fee. He offered advice and his expertise and was friendly and helpful. When I got home, there were still issues. I called Chris who responded right away and assisted with more support. I cannot express how grateful I am for his assistance and personalized attention. Hopefully I will not need his services again for a long time, but if anyone I know needs help I will tell them that this is the place!

Called freaking out because I'm the dum dum that knocked over that cappuccino I never get sitting…read morein a cafe I never go to right. Of course. The universe conspires to set me up for a bad day- but it was the universe telling me to find Guru Repairs. Michael the owner picked up the call. Told me to swing by with my cappuccino covered MacBook. He dried it, checked for crunches, did a quick look at the motherboard and gave me the thumbs up good to go - no charge. So when we're living in a culture where you're expected to tip the barista for pulling the soda out of the fridge, this was above and beyond. I'm a customer for life here and you should be too. Recommending purely because they understand customer service, Michaels a genuinely nice guy and he knows his stuff. Wonderful business. You all should make it your go to electronics spot too. They do all the repairs, no outsourcing.

I have been going to Guru Repairs since they have opened. I have also sent many of my friends and…read moreneighbors there. Whatever the problem or need was, it was solved, exceeding my expectations each time. When you look at what they fix and how important those products are to you, they are the best.