I went to get 2 brand new phones One of the phones was fine and then when I went to get the second…read morephone I didn't have service or a working Sim card for about 48 hours and every time I went to get it fixed They tried to put me on a regular LTE network when I pay for 5G networks. This place is trash

Great, friendly service. I got a new phone today, and Frank helped me. He was great, and things…read morewent smoothly. About a month ago, I got my daughters phone upgraded, and Moe helped us. Moe was outstanding as well. There were some issues with my daughters phone, and the transfer to the new phone was challenging. Moe made the best of a tough situation, and helped navigate the technical difficulties. Been going here for years and will continue to do so.

Earlier this week, I called the Massapequa location to inquire about their Black Friday promotions…read more I first spoke with Alexis, who was incredibly helpful over the phone and made the process much easier before I even arrived. When I came in for my appointment, I was paired with Mark S., and his customer service was truly exceptional. He was patient, informative, and genuinely invested in helping me find the best option. Not only did he secure a deal that beat all major competitors, but he also took the time to explain everything thoroughly and clearly. Although I haven't committed to services yet, I felt compelled to share my experience because it exceeded my expectations. I highly recommend visiting the Massapequa location and booking an appointment with Mark--you won't be disappointed

Sadly after sitting around and waiting for 6 customers for my turn. I went to this location 5070…read moreSunrise Hwy in massapequa. to resolve an issue with my phone being on SOS due to SIM card issue and the gentleman that helped me paid more attention to his cellphone than to the issue I was having. i had to repeat multiple times what my issue was He had me dial my phone number and follow steps to connect to a customer service using the stores phone and be walked away into the back room. there must have been a connection issue with Verizon line because the system continued to ask me to enter my phone number over and over again until if finally disconnected. I had to ask some one else to call the guy that was helping me from the. ack room. when he came out i told him what happened and after a few attempts to get me connected to a rep he finally was able to do so. I asked him to stay around because I would most likely need him again but he was still paying more attention to his text messages and walked away...surely enough the customer representative on the phone asked me questions that I wasn't able to answer and asked me to remove the SIM card something I could not do because I had nothing small enough to help me get it out. By this time I asked for someone else to help me because the person that was supposed to be helping me was in the back room hiding and probably still texting. I had a very disappointing experience at this location, there was no care for customer service. I would give zero stars if I could.

I just recently moved into a new apartment in Freeport and decided to get Fios for home internet…read more Upon purchasing through the customer service chat line, they waived the setup and router fee.. awesome! Setting up the installation appointment was a breeze. The installation window was from 1-3pm and the installer came out right on time, literally right at 1pm. The apartment has never had fios before and installation looked a little tricky, given the amount of insulation between the walls and odd angles from the outside. David was able to find solution after solution and had my 300mbps internet up and running super smoothly in under two hours. He was friendly, down to earth, knowledgeable and super professional. I'm excited to finally have internet again without having to duck into coffee shops all the time or relying on my phone's spotty hotspot. #teamFios

If I could give 0 stars I would. I came to try and get my brand new iphone 16 to start and work…read morecorrectly hence i had ordered it a week prior to going into the store and it never successfully activating. I walk in to see many emplo and many UNHELPED customers including myself until I made it known that I needed help. You are a customer service store you should have more employees who actually have good customer service. And please please please PLEASE get a manager that knows what theyre talking about. She was rude and unprofessional, thinks she can do three things at once when she cant even do one, and has no idea what shes talking about when she tells you solutions. I was there for 2 1/2 hours for my phone to be even worse and not work at all other then when I went in there only calls not working. Once again 0 stars if I could. Worst Verizon store out there. The online Verizon chatbot is better.

We turned our old phones in and purchased new phones on a promotion six months ago and paid $800…read more to upgrade our phones. Apparently this store did not file the paperwork, according to Verizon Business, for us get an equipment charge credit and so every month we have to spend time on the phone. It has been exhausting!!

The service was AMAZING by Kenneth at my home in Garden City Park…read more Not only did he come early he was very informative every step of the way. Being that I'm getting the latest devices coming within 3-5 business days he explained to me all the pros on the newer device. Politeness and all smiles. Service like this needs to be recognized by the management department and should be rewarded for he made me feel at ease and was very patient. All work finished in less than an hour. Absolutely an amazing job. Thank you very much Kenneth. Your services are greatly appreciated. Stay safe.

January 17, 2025 and January 21, 2025…read more I came in for help after being dissapointed by Samsung. I had a new phone that was broken and I had no choice but to get an exchange on it since Samsung wouldn't help me. Francisco and Chris were inside the store and they were so helpful. They helped me put through a warranty exchange for a replacement device and my cost was only $5.43 and they were also very friendly. My device was ready on Tuesday so I went back in for it. I forgot the name of the girl who helped me but she was also very nice as well. My phone was transferred in a fairly short amount of time and I had my replacement phone ready to go. Thanks for your help T-Mobile.

Always have encountered very helpful, knowledgeable, capable and kind staff in this location, over…read moremultiple visits

Dot LI is one cool domain. I heard about him from Aaron the taxi/ limo guy in Wantagh with great…read moreeffect. I seen my friend's business go from zero tip sixty with how effective Jim can create and work on a website. I own an HVAC company in Cold Spring Harbor and I'm wondering how good the website will look. If you want a website relevant on Long Island look no further than Jim! He will create the best possible website for you!

It's taken me a while to get around to this, but here goes... a few years ago I met Jim at a…read morechamber of commerce event and he told me about the .li website... since websites are not my thing, I asked him to look and at my existing site and create a new one... the .li designation is easy for people to remember and I can't tell you how helpful they are with updates and revisions! They even linked my old address to the new one so I wouldn't lose out on anything that might be sent there. Give these guys a shot, why be one of a billion .com people when you can be .li, for Long Island!! Check out mine... fence.li Easy to remember!!!

Hands down the WORST customer service. We walked in the store without a mask (my wife and I) and a…read moreyoung male adult working in there, by himself (maskless - with mask in backdrop), greeted both of us by saying "guys do you have your masks?" First of all, we have no problem putting on a mask, however, if you're going to request it of your customers, YOU AS AN EMPLOYEE, better have a mask on. That said, the mask mandate was also lifted yesterday so it is not required we wear masks. If t-mobile has their own policy , it will be only required for their workers. Needless to say, we left immediately and came to T-Mobile in east meadow on Hempstead turnpike which understood how to properly greet customers and also understood the mask mandate lift. Never will go back to this dump. That unprofessional worker should be dumped before this store gets dumped.

Best service in town!!!!!!! Talk to Amar and make sure you get free accessories!!!!!!read more

Sal was quick to respond and easy to communicate with. He spent quality time getting everything…read moredone. I'm happy with the quality and price.

Had a cabling job that no one else would touch, Sal and his team were on-site and finished the job…read morequicker than I could have ever hoped for. Highly recommended and great work.