Very disappointing. I was sold an iPhone X and when it arrived I went in to turn in my old iPhone and since it wasn't a sale, I became a 2nd class citizen. This is not customer service or even the service industry. Do you even know what customer loyalty is or how it works? Apparently not if there is no sale. read more

Aaron is amazing! He takes care of you so well! Come get pampered by the Aaron master! Need a cover, he's got it!

I will NEVER recommend at&t service to anyone. I have never had such an issue with terrible customer service and billing. I have spoken with over 10 representatives and have the names and ID's for each rep I've spoken with and my issue has still NOT been resolved. Customer service is NOT a priority for at&t. Don't waste your time or money. I've spent 3 hours on the phone and still have no resolution. read more

If I could give negative stars I would. This store is no exception to AT&T's overall attitude which, in my opinion, is that AT&T exist to take your money, give you horrible service, expect you to take hours and hours of your time to straighten out their mistakes and in our case will attempt to steal your money by making bogus charges to your credit card then expect you to pay them so it won't affect your credit rating. Our company got a business account through this store. After being sent a summary of what our actual monthly charges were going to be, we returned the phone which hadn't even been taken out of the box. There was of course the usual wait to do this. We received a receipt showing the return of the phone, the restocking fee and a refund of the sales tax we paid. About a week later we received a bill from AT&T for the phone. Since it was dated right around the time the phone was returned I ignored it, thinking that it was a timing thing on their part. Well a month later we got a thirty-day notice on the full price of the phone. My son went into this store and was there for just under two hours getting it straightened out, we thought. Four days later AT&T charged our credit card, without our permission for the full price of the phone. We went into the store and asked to talk to manager. There was going to be an hour and fifteen minute minimum wait to talk to anyone, from there we would have to wait for a manager. The person registering people at the door asked if we wanted to make an appointment for later today, but by golly, there weren't any appointments available until the next day. The manager, who was also registering people at the door, told us we could either wait, however long it would take, or make an appointment for another day. She said it wouldn't be fair for us to go ahead of people that were there before us. My son reminded her that he had already waited when he had been in there for two hours, four days before. She couldn't care less. We have an appointment for two days later but were informed that the we have an 11:00 appointment but we will then have to wait for someone to be available to help us after 11:00. They don't care about how much time the consumer has to spend straightening out AT&T's mistakes, nor do they have any qualms about charging a consumer's credit card for a phone that he has an AT&T receipt showing the phone was returned and the consumer was charged a restocking fee for. AT&T is such a crooked company and have trained their associates to be completely unconcerned about right and wrong. I personally could never work for a company that has the ethics that AT&T has. read more

I went in to the store after my husband had visited to talk about our TV and I now needed to purchase a new iphone. I was talked in to switching from direct tv to uverse (first mistake) and also a first responder network. Overall, Christian was super helpful that day and even gave me his cell number to communicate with any questions. That day, he got approval from the manager to offer me a $350 reward card for switching (which would take 4-6 weeks to arrive). Well, fast forward 3 months and after hours on the phone holding for an At&T rep and finally speaking with one, they have no record of the reward and Christian won't return my text. From the reviews I see on here, it's not worth calling the store. It's very disappointing and I won't be doing business there again. read more

MADE A APPOINTMENT AT 5pm. The guy "KIM" check me in & told me I'm next in line & to wait outside for couple minutes. 20 minutes passed by so I decided to go and check what's going on since Kim is no longer to be found& it's hot outside. I asked the lady who was by the door. Now she told 3 people are ahead of me because 5pm people are check in & she have to go ask Kim what's going on because they lost my appointment but she went and help other people instead. I SWEAR TO GOD . Only this AT&T on shaw & clovis at Sierra Vista Mall read more

Absolutely terrible customer service!!!!! Waited two hours for help and was "#1" on their list for an hour. Many of the employees were socializing with one another and ignoring new customers when they came in. Will never come back to this store. read more

I have been a loyal customer for many years but there customer service is terrible. I would have gave the Manager Aaron a 0 if that was an option. I went in for a iPhone upgrade 3 weeks ago and I desperately needed it by Nov 15th due to going out of town. I was told by the salesman that it should take about 7 days and sometimes sooner. Granted if he would have told me it could take several weeks I would not have bought it. So I get a notice that it will not be delivered until Nov 19th. I was very frustrated and called them back to see why they told me it would only take 7 days but according to them there is nothing they can do. For my inconvenience I asked them if they could comp me a battery pack because my iPhone 8 doesn't hold a charge...they pretty much said it's not our problem and would not even give me a credit or anything for there mis -communication with me.. All they (Aaron the Manager) care about is selling iPhones.. not you as a customer. I will definitely not ever shop in there again. I don't know how this Aaron character is even a manager. He doesn't care about the customer one bit.. I guess it doesn't matter to AT&T of who there manager is and how he represents them as a company!!!! read more

Terrible customer service, these incompetent workers talk and socialize with their customers as if there aren't 10 other people waiting to get helped read more

I would give them less than one star if I could. The worst customer service that has ever existed. I was there for an hour to get a SIM card replaced (a 2 minute procedure). 2 greeters just stood by the door, doing absolutely nothing. A worker just talking to his buddy about football. 2 others spent 30+ minutes trying to hard sell a couple on an iPhone 7 with trading in their phones (it was brutal to watch). They left without buying anything. I ended up having to leave because we were told we had another 30 minutes to go! Do yourself a favor, go to any other reseller or retailer and just spend the six bucks for a Sim card. read more

My parents had AT&T internet. To use AT&T services, I added my Yahoo account to AT&T to get the music, etc services. My parents canceled internet years ago. Now I can't change password on my email account because it is forever locked under the old canceled internet plan. Talked to Yahoo and AT&T and nothing they can do to help me. So my account has been lost it is no longer secure because the password on it was stolen in a data breach at another company. All this to say, poor customer service and poor technical understanding of by customer service agents. read more

If I could give no stars I would. ABSOLUTELY HORRIBLE. All I went in for was a new SIM card the guy barely gave me a new one and acted like I was lying about needing a new one the whole time. When I was talking to him about my phone's problem he kept interrupting me and clearly wasn't even looking at me as I was talking. Horrible customer service and honestly I'm considering switching to Verizon. Absolutely horrible experience. He wouldn't even activate the SIM card for me what a joke. read more

Helpful? Tell me if this is helpful: I was trying to enjoy a nice vacation on the beach 3 1/2 hours away from this petty store, and some person at this store deactivated my phone from their computer... For no apparent reason. Of course, to make things more complicated, she couldn't reactivate it from her computer even though she deactivated it (that would be too easy, right?) I had to drive to the nearest corporate AT&T store just to get a new SIM card all because of this store? They don't even bother to contact the other store nor apologize for the inconvenience. They will very shortly be losing my services. read more

Went in to buy the new 11 pro. Employee named Rosa helped me through the process. She was knowledgeable and nice. One thing they need to work on is greeting new customers as they enter the store.. read more

A one star rating for the lack of professionalism dealing with the Manager Ali. I made multiple phone calls with ATT 611 service dealing with a mix up with the iPhone12 Pro Max. This is the only corporate store in the local area and the lack of communication between 611 and the store is a failure. Ali did not want to settle the matter when further management had made authorizations. Mary also is problematic helping assertions with Ali. My interaction with the customer service representatives is usually at a one star. Benny, a new employee, i feel is not being trained in proper or professional customer service handling. being that this store is a corporate, the standards are humiliating lacking. probably could say that better but ehhh. Two other employees working there seemed to want to help but wanted to show me the door without talking to the manager or asking for his guidance, but i think where his leadership is lacking has to do with his employees showing the customer the door. Ali took pride in telling me that i am wasting my time and there is nothing he could do. i explained i would be wasting his time since i usually have most of everyday to deal with matters as they pop up. Employees emphasize Business lines since they give the equal treatment to customers that are business clients. The situation could have been handled better if had made the phone call his own. Having me do his job for him. Ali is a local resident and interacts with multiple customers on the ATT network and i would have no doubt in my mind that he makes his own network within the network. The best way to deal with this manager is to call 611 from your ATT service phone. I expressed my concerns with this manager to the customer service line and explained i will be making public comments about his performance. I also explained to ATT that in no way do i find Ali to be a representative of this great company. His, you can't make me do this attitude does not reflect the excellent service i have always received from ATT. I love ATT and would never leave the service because of Ali. I also would not like to do walk-ins at this store as i have already been given the feeling of unwelcoming. How i see there customer service can be summed up like this. If you can get the customer to leave ASAP, congratulations be upon that employee. Edit. Ali plays undercover boss too. Thought he had insight how to handle me by interacting with me before having to. He doesn't wear his Manager identification nor does he introduce himself as the manager. Edit number 2. I am a real person that lives in Clovis, CA. Yelp suggested for me to use a picture in order to be considered a real person. That's odd. read more

Maybe I just have good luck because I've never experienced bad customer service at this location. I've even went in there hungover and had no problems. That should say enough read more

We had already purchased three iPhones and needed to set them up. We thought the person there new what she was doing, but she mixed all of our information together and we are not able to access our own phone information, email or any of our normal information. Our phones are such a mess we're going to have to go to the Apple Store to try to fix them. I will never go back there read more

I went in to start the process of upgrading one of my lines on my account. First visit was to do a little research so I came back today to finish the transaction. Due to that two employees were involved in the transaction. Stephanie and Carlos. Both were very professional and friendly. Fun to talk to as well. They both made sure I was informed of my decision. I'll definitely be going back. read more

I would go back to this AT&T before going to the Fresno stores. They were very busy, but I was greeted as I walked through the door. I had the product I needed in my hands within 1 minute of walking in. I bought a wireless router. The gentleman who helped me gave me different bundle options, but did not pressure me. I did not accept any of the bundles and felt comfortable with my choices. Again I would go back here for phone, wireless, internet, or TV services. read more

Went into the store and Amanda helped me out w my plan. She was able to save me some money and give me more bang for my buck. She took her time and was very kind to help me understand my phone. Will be coming back to see only her. read more

Would give this place a zero star if I could. I have been in there twice in one year same stupid crap. Why do they want to copy your ID? Why? It's not necessary when you have a code. With all these institutions hacked, your personal ID is not safe. Next, they always steer you to the internet. I told the tech "Juan" and the idiot manager are you sure? With the complaints in congress with "Robo Jobs" replacing actual jobs, they stated they didn't care. Wow, great customer service. I ordered new phones on internet, no ID required, no hassle, easy. Hopefully I will see Juan and idiot manager on street corner with sign asking for money. Way to go AT&T. I suspect that paying live employees and brick and mortar building will come to an end. Verizon is on the move to steel business. read more

Worst sales reps I have ever spoken too, management is terrible, Don and the assistant store manager(don't know his name) cannot help with anything and their customer service skills are horrendous. I will be swith in over all of my phones and my families phones as soon as my contract is up! AT&T sucks! read more

If I could I would rate at&t a -0 stars.....I have been a loyal customer for over 10 years....never questioned about their secret fees scandal....but AT&T will be losing me as a customer....u suck at customer service and I WILL my business elseWHERE read more

my brother upgraded his device and added two lines from myself and my sister - and i paid the upfront cost of 196.81 on 12/29/2018 and my phones did not arrive in 1-2 business days- i called att and they have no record of my order or payment - where do i begin with resolving this becuase my card shows the money was debited and i had written down what my phone # was going to be at&t how do you loose and order and why would you debit my account if you did not plan to ship read more

I really hate this place. I was greeted right when i walked in which was nice but they won't help you with anything. if they can't sell you something then you become last priority read more

Honestly the worst carrier I've ever used and I've used all of them. The service, or lack of service after you purchase their product gets a negative score. I bought my phone and service in August 2015 and went back the very next day to have them show me how to use a feature on the phone that I didn't understand in the directions. The door greeter told me they couldn't do that at the store and that It would be a good idea to check youtube for tutorials. What?? really. Then I lost my phone and went back again for help, they told me they didn't track phones in the store and that I should use my account and youtube for the tutorial on how to track a phone. Youtube should be getting a kickback from at&t for all the help they give at&t customers. I'm stuck for another year, but then see you later at&t forever!!! read more

If I could give them 0 stars I would! I made an appointment online, added my mother as an authorized user, then sent my mother down to the store to get an iphone activated. I even put the instructions of everything she needed. The idiot at the store told her they can't help her because it is an iphone. The store rep told her she has to go to the Apple Store which is incorrect. All we needed was a SIM card you jerks! Thank you AT&T Clovis for wasting my Mom's time, and my time. Now I know how you folks operate, so I will never go to your store ever, ever, ever again. When digital life comes to the area, I will be sure to get it at another store! read more

While the employees there are friendly and appear to want to help they're hands must be tied by corporate. I bought a Fitbit Charge there less than a month ago I procrastinated downloading the app when I did download it. It said it was a Fitbit Force which had been recalled a year ago. They won't just replace this and deal with the manufacturer which they could easily do. I have my home phone, internet ,tv, alarm system and 4 cell phones with them. AT&T's customer service stinks. The sales associate Josh at the store told me I have to go through the manufacturer myself if they don't resolve it then come back in they will talk to a manager to see if something can be done. He couldn't ask the manager while I was there. I guess it's time to start looking for services else where. If you want customer service this definitely isn't the place to get it. read more

I have been an AT&T customer for well over a decade and have been content with them for the most part. I had recently gone on an international trip for my business class and during this trip my phone was using cellular data in the background without me knowing. I thought I would be covered when I selected the international plan but customer service at all levels said since the data was used before I selected the plan and that the bill has already been sent out that there is nothing that they can do. $250 dollars for 128 MB used in the background without knowledge and there is nothing that they can do to remove it from my account. From every store to every company department I have talked to I keep getting they same response and it doesn't provide any satisfaction. I am done with AT&T and since I am a service member in the military, I will be going to T-Mobile who care for the loyalty of a customer and their service. DON'T GET CAUGHT UP IN THE AT&T CONTRACT TRAPS! read more

tons of employees yet we have been sitting here for 30 minutes and they are all just walking around not helping anyone.

This stores costumer service has not been unable to hold to the standards of AT T. This has been the second time they have cost us over $500.00. They seem not to give full disclosure on insurance. When they know they make a mistake the management will not fix it or compensate for it. I am so disappointed with the management. I will be going elsewhere. read more