If I could give negative stars I would. This store is no exception to AT&T's overall attitude which, in my opinion, is that AT&T exist to take your money, give you horrible service, expect you to take hours and hours of your time to straighten out their mistakes and in our case will attempt to steal your money by making bogus charges to your credit card then expect you to pay them so it won't affect your credit rating.
Our company got a business account through this store. After being sent a summary of what our actual monthly charges were going to be, we returned the phone which hadn't even been taken out of the box. There was of course the usual wait to do this. We received a receipt showing the return of the phone, the restocking fee and a refund of the sales tax we paid. About a week later we received a bill from AT&T for the phone. Since it was dated right around the time the phone was returned I ignored it, thinking that it was a timing thing on their part. Well a month later we got a thirty-day notice on the full price of the phone. My son went into this store and was there for just under two hours getting it straightened out, we thought. Four days later AT&T charged our credit card, without our permission for the full price of the phone. We went into the store and asked to talk to manager. There was going to be an hour and fifteen minute minimum wait to talk to anyone, from there we would have to wait for a manager. The person registering people at the door asked if we wanted to make an appointment for later today, but by golly, there weren't any appointments available until the next day. The manager, who was also registering people at the door, told us we could either wait, however long it would take, or make an appointment for another day. She said it wouldn't be fair for us to go ahead of people that were there before us. My son reminded her that he had already waited when he had been in there for two hours, four days before. She couldn't care less. We have an appointment for two days later but were informed that the we have an 11:00 appointment but we will then have to wait for someone to be available to help us after 11:00. They don't care about how much time the consumer has to spend straightening out AT&T's mistakes, nor do they have any qualms about charging a consumer's credit card for a phone that he has an AT&T receipt showing the phone was returned and the consumer was charged a restocking fee for. AT&T is such a crooked company and have trained their associates to be completely unconcerned about right and wrong. I personally could never work for a company that has the ethics that AT&T has. read more
