Edwin C. completely unprofessional picked up his phone multiple times during my interaction and sale. He was peaking to a friend on the phone dropping profanities and racial slurs. I will not be returning to this location. read more

The staff at this location is very good with assisting customers. I went into this location last week to pay a bill for my mother and the employee who helped me took me over to the bill payment kiosk and walked me through the steps on the machine so the bill could be paid. I had never used the machine before and needed help to see how it works. I have gone into this place for other reasons as well in the past and I am always greeted right away when I walk through the door and I always get whatever help is needed. The store is neatly organized and the staff seems very well trained. If you are ever looking for a new phone, are wanting to pay a bill or need help with any other issue then definitely give this place a try. read more

It's unfortunate that store employees will make faces behind customers back! But to get caught doing so makes it even worse. So unprofessional! Please no response from the manager.. Only regionals or a corporate response please. The manager knows exactly what happened. read more

This South Shore AT&T is a rip off. Awful service, a Pixel 7 plastic cover protector,50.00 ( only 10.00 for 3 on Amazon) Don't go there read more

Jessie was very helpful, he's an amazing person and well spoken. He solved my issue with my phone , very professional

Been standing here for 20min. No one's acknowledged me. I wish I could give neg stars. read more

AT&T Store - Mobile Phones Near Me - Braintree, Massachusetts

I want to say Kiril provided the best customer service I could have asked for! He answered all my questions thoroughly and provided some great information in regard to my plan. Can't say thank you enough for your service Kiril! read more

Went to the Braintree location of AT&T store for my second time in several months, and I have to say the service is wonderful. The store is well kept. Kiril helped me, and he was very professional, and personable. My business was taken care of in a timely and pleasant manner. He is a fine representative for AT&T. I will be going back. Both visits were exceptional, rare experiences these days! read more

We decided to leave AT&T after 45 years, strictly over cost, and stopped in to pay off our phones. Justin and Adam were great. They did check to make sure we were really getting a better deal, without giving us a high-pressure sell. They did give us some things to think about, and although we stuck with our plan in the end, we really appreciated how well they treated us. Maybe we'll be back when the new 5G internet comes out. If our cable company doesn't do something about its prices, we may be looking into another switch. read more

this is the first good at an AT&T store. Usually people that I've found working there. We weren't really invested in what they were doing or interested in really helping out. but I must say that store saved me from going across the aisle to Verizon. Both the manager and the other person Adam that was working there were attentive and nice. There were several people in front of me, but they took the time to talk to me and listen to what I needed, and then calmly mentioned that they would get to me in a minute as soon as they dealt with the people in front of me. They even helped me get the most for my trade-in to get the iPhone 15 Pro Max. Adam was really professional and great and explained everything to me in detail. I'm very satisfied and this will be my store going forward. read more

Why not. I'll add to the list of bad reviews. While I was there 1/6/2022, I was trying to do some return of an item that I had bought from AT&T online. I was told that a manager would need to do an over-ride for me to get my money back. The issue? There was no manager on site. How do you run a store without a manager or an acting manager? I went back 1/8/2022 (Saturday) to try again. Once again, I was told there was no manager available but the manager should be in at noon. It's a Saturday. Probably one of the busier days in mall location. No manager? Really? Came back and noon and was told manager was not in yet. Was also told that they 'rarely' needed a manager. I decided to wait. Manager came in about 12:45pm. While I was waiting for the manager, I found out there was 2 other people that needed a manager around to "help". Yep, rare occasion alright. I get that there may be a shortage of people working due to covid, vacations, and whatever else but, any business, should have someone that can do the manager's work while out. A senior person? Another manager from another store? read more

Stopped in this afternoon to return a phone that I unnecessarily purchased this morning. It was my 13 month old son's first time in a mall since the pandemic started, so I was more preoccupied with his well-being and comfort level than carrying my ID, and I realized it as soon as I walked in the store. Unfortunately, for my son, I only had the phone, original packaging, my receipt, my actual live phone with the same number, and the credit card that I used to purchase it with (which the return would be charged back to). Those were not sufficient enough. I was told by the employee who was comfortably seated, and has yet to earn a name tag, that I would have to come back with my ID. I asked him, "you are really going to make me jump through hoops with my child here?", and he responded "yes". So, I brought my toddler back outside, in the 100° heat, and retrieved my ID as instructed by loss prevention employee of never. Upon my return, the same employee was still sitting in his chair, but I refused his "assistance" and spoke with Kenny, who is a manager visiting from another AT&T store. Kenny did his best to diffuse the situation, as I was FUMING, literally, knowing that I was already having to pay a $55 restocking fee to return a phone that was still in the plastic, and that I was jumping through hoops on top of it. Kenny and the other manager Edwin performed the transaction in record time, and I was on my way. I've been with the company for over 25 years, since back when it was Cellular One, and its great to know that my loyalty is so well appreciated that they need to confirm that it's REALLY me, when I have their receipt, my phone, my credit card, and my BABY in my hands! read more

AT&T Store - Gotta love jumping through hoops in the heat.. - Mobile Phones Near Me - Braintree, Massachusetts

Servicio terrible, no tienen teléfonos , no pueden transferir datos, no tienen internet en la tienda, los empleados no quieren trabajar.

I went to this AT&T location the other day to get an update on my old iPhone X into an iPhone 11 Pro Max. I noticed as I walked off the shady worker had added insurance to my line and also an extra line without my approval. I came back in and they denied it and tried to offer me $40 off my bill. At this point I am upset. How can someone you give your trust to access your account hustle me just to make some extra commission. read more

Sitting in the AT&T store again and I don't know why I came back. One associate is supposed to be helping us, another supposed to be helping another. Apparently the other one isn't well trained so the person supposed to be helping us is helping us and the other customer. The customer is trying to weigh his best options for plan and phone and one of the associates literally just told him he is trying to cheat the system. I can not fathom an employee saying that to a customer. The interaction was uncomfortable to watch. This store is horrible. The experience is horrible. read more

Place is a shitshow. You go in, the associates will ignore you. .. EVERY SINGLE TIME. When you start to lose it, they tell you they'll put you on a list. They will not tell the other associates they created a list so they'll just ignore you and wait on someone that came in after you. When you are literally ready to take hostages, someone may acknowledge your presence and tell you they'll be right with you. They won't. Whatever your issue, schedule a minimum of 90 minutes in this hell den. You may luck out and get someone who actually knows what they are doing after your wait but it's not likely. Go somewhere else. .. you'll thank me. read more

This was the best experience switching to another provider I have ever had. Tessa was amazing friendly and made me feel safe. Everyone was cleaning and disinfecting tables and social distancing. If you want to switch see Tessa at ATT!! read more

I switched over to ATT last month and was asked to give a review and I said I would once I got my 1st bill. I have found that switching to another carrier always has its issues with the 1st bill or at least I always did and the price was always more then what I was promised. Got my 1st bill and it was pretty close to what Kevin had quoted me, I am very impressed. I am a teacher and when he told me I would get 25 off my 5 lines I was skeptical, because other carriers made such promises but the bill was never correct. I am glad I switched and how easy Kevin made it for me. He explained my 1st bill accurately and their were no surprises! He was a pleasure to work with very knowledgeable on the plans and devices, I am very happy I switched and wish I did this years ago. Thank you ATT! read more

Adam was amazing, everyone was cleaning tables wearing masks and social distancing. I felt safe and Adam was friendly knowledgeable and got me in and out. Ported my number over from Sprint with no issues and transferee all my data. If you need a phone see Adam at ATT. Thank you Adam and ATT!!! read more

Never believe Kevin the story Managers when he promises you to do stuff for u they just want to sale you the product and forget everything after that read more

Great service thank you for all your help!!! Transfer all my info to my new device thank you for all your help. You made it easy and simple. Thank you. read more

Had to switch SIM cards on my iphone because SIM card was starting to fail. I had an extra SIM card on me. Instead of using their systems to switch they had me use one of the iphones on display to call AT&T customer service and had them swap SIM. The only thing the sales person did for me was dial the number to customer service. Gee thanks. read more

If i could have given them 0 Stars I would have... The sales reps LIE to you to get you to buy items and add on's (like phone cases, screen protectors, and insurance) because they get paid for these extras. When i bought my 5S (the day it came out) I was told that "if anything happens to the phone and you have our 2 different insurances it would be covered and no deductible". This was after we talked about Apple care and me purchasing the phone on my AMEX card (which covers the phone 100% no questions asked). I opted for the insurance through them. I also purchased a glass screen protector for the phone. The sales rep said "yes i know its expensive ($35) but if ANYTHING happens to it come back and we will give you a new one at no charge that's why its expensive". 3-4 months back I went in to get my screen saver fixed because it was broken (physical damage) and they did it with no problem. As i talked to the rep then she informed me that the insurance has a $200 deductible. I was a little upset then because apple care was only $100 and the AMEX covered it with a $0 deductible. But it was to late for either of these and i had to live with it. I went in last week to get my glass replaces again and was told NO by a rep and manager confirmed it. After talking with the manager for a couple minutes his attitude changed and he became the rudest manager I have ever seen or dealt with. His ignorance for customer service is unbelievable. He told me "We cant fix yours because i has physical damage" " but we fix them here and there for people when we aren't supposed to" so i asked if he would do it for me since i was "here" and he said "NO". I asked why and he kept repeating that it had physical damage. I said but you just said you fix them "here and there" for people. He replied "yes" then i said why cant you fix mine and he came back with "it has physical damage' which he just said that they DO fix them "here and there". He also to me that his employees would NEVER tell a customer that there was no deductible and that they could fix physically damaged glass. I then said to him "so you are telling me I'm lying to you" he said "no i never said that" i then said "you are right but you are inferring it by saying that your girls would NEVER say that even though i just told you they did"........ so long story short is this manager SUX at his job and i feel bad for his employees if he treats his customers like trash. he then walked away during the conversation and threatened me with calling the "cops" if i didn't leave even though i wasn't done talking to him. I will NEVER go back to this store its not worth my time. read more

Stayed there for 15 minutes. No one approached and everyone was way too busy. Tried to get attention of someone to no use... so I just left. Very bad service, guess I won't be getting a phone here. Thinking of changing out of AT&T all together b/c the website sucks and calling is just as bad. Just plain frustrating... read more

The WORST experience ever. Do yourself a favor DO NOT GO to this store. The "manager" is extremely unprofessional. He would make you feel miserable no matter what your issue is, like he is doing you a big favor by even talking to you. Two times I went to this store and both times I left extremely disappointed. Even if they did a mistake (which they did in my case) they will tell you it's your fault. It's a shame really. I've been with AT&T for 8 years and never had problems with customer service before. This branch is just a very very bad representation of the whole company. Be aware and stay away!! read more

Absolute horror show. 2 on staff. 2 more come out from out back and go socialize with friends in store. Been here for almost an hour and 1 person has been helped. All this just to replace a sim card. Absolute horrible management not enough staff. 9 people waiting! read more

Terrible experience at the store in Braintree! I went in to buy a new iphone 6. They did not have the color I wanted in stock and told me they'd order it and let me know when they received it. Never heard from them. I saw from the tracking number that the phone was sent to the wrong store, and then it went back to their warehouse in TX. They never offered to help. In fact, when I called they said I had to call customer service, cancel the order and start over. They said they could not do it for me even though they were the ones who ordered it. I guess it's company policy. The manager was quite indifferent to the inconvenience they caused. Very poor customer service. I went to the local store in Quincy and got a new phone there. Much better experience!! read more

I attempted to get help from this store but was given the run around and left with no solution to my problem. They told me to go to the Randolph store for help. Who does that?? read more

Worst store.. don't wait.. 1 guy enter our name in Walkin system and disappeared .. my turn after 30minutes of wait not move single person on their walking screen. Some staff members back side laughing and passing time why not attend other customers. Don't know who handle customers.. Big disappointment to visit here.. read more

Absolutely horrible! I switched from Verizon to AT&T because my boyfriend added me to his account . I also bought a Fitbit ... the girl Jackie kept my debit card information , I found unauthorized charges to my account for direct tv , I never signed up for anything with them, I simply used my card to purchase a fit bit . She also provided inaccurate information on the switch promotion which ended up costing me 200$ out of pocket . Their employees should be reprimanded for misleading people as well as stealing money from my bank account for unauthorized charges ! read more

I'm a new AT&T customer as of last week. I moved homes and my former carrier would not work in my new place. I'm the first to admit I'm not the easiest guy to please. I do tons of research before I make purchases, and I was shopping all the big service providers. Well I actually only made it to two carriers because my experience at AT&T in the Braintree mall was superb so I ended my search there. The dude that greeted me did so with a big smile and spent tons of time with me. They have like 50 phones on display and I had quite a few questions. The manager also came over and introduced himself and checked in a couple of times. He and I ended up having a pretty good conversation about fishing and tattoos while the salesman was setting up my phone. I doubt I would be in as good a mood as these cats if I worked in a mall, I don't know how they do it. The place was clean & comfortable, they have tables to sit at. Everyone was cool, I could tell the people that work there get along well. I'll be back in a couple of months when my wife's contract is up for another phone. Ohhh and at the table next to us there were 3 women sitting there talking to another female salesperson. They were dying laughing half the time so that salesperson must be good too. peace, Xan read more

was referred to switch to at&t after 15yers with verizon. they had promotion trade in i phone 8 or newer, & get $700 credit, & for two lines, my payment would be $171. i was greeted at the door by the store manager HASAN.at the door i asked him if i were to trade, would i get the same service that i get with verizon? he responded by saying " NO.... BETTER! ok.....lets do this. after setting up the phone , i was back the same day with concerns that my phones not working. they resolved that issue, then went to my home where nothing worked.... NO PHONE, NO MESSAGE, NO INTERNET.....NOTHING WORKED. i went back again. i told them that i have severe allergies, carry an epidemic pen, & needvto be abled to call for help. bottom line they told e that i could cancel, they would give me trade in value of $95x 2 for my trades, & they would give me trade in value for my new phone. best case scenario , it would cost me a minimum of $1400 to switch back to verizon, because they have the same offer, & i now have no trades.in 12days i have been back to that location 4 times since, their plymouth ma location once, & between texting, & phone conversations with them i have logged over 40 hours between wednesday, & thursday alone i spent over 9 hours on the phone. was told that i would receive manager call backs 3 times, & never received one.every person that i spoke with said that it was no right, but there was nothing that they could do. read more

Great service here if you talk to the right people, the manager is spot on but sometimes the others are iffy.

The staff and managers are amazing!! Kevin, and Kenny, helped me pick out my phone and get that settled, and I love my Galaxy S6 edge. Andrew who is the wizard of tech and the Manager Michael were so amazingly patient with me as I am not tech savy at all and they were able to help me pick and get the tablet I wanted. Andrew explained what would be a good fit for me and how to use it step by step!! Thank you guys so much for being so great and I'm glad I chose AT&T in the south shore Plaza in Braintree read more

First and last time going to this store. Upgraded phone and was told there was a promotion for a free set of BEATS headphones. Said I didn't want them if they were not actually free. Was told not to worry. Month later my bill shows a $220 charge for them. Called and it was removed. Next month it showed up as an installment charge of $18.67. Called and it was removed. This month, same charge. Called and was told nothing could be done. That I needed to confront the store manager and deal with it there. I'm over 60 and really don't feel comfortable confronting a store manager who scammed me in the first place. Will never go to this store again. And after being an AT&T customer for 20 years, am thinking of switching carriers. read more

I never go to any other at&t! Every time I go in I always walk out with a smile. Yesterday I had Gaby! He was very clear about everything. Very nice and talkative/ personable. I walked out again with a HUGE smile on my face with my brand new phone and my brand new Apple Watch! I suggest going in to see gaby. I will recommend him to all my family and friends. Thanks again! read more

Worst customer service ever! Stay far far away from this wireless company! Stephanie and Ali are so incompetent and unprofessional it's sooo sad that at & t hires such uneducated rude employees that talk over you while your talking. Charging people fees without informing them just the get there business is one desperate company read more

I asked for a manager because I was already irritated due to problems with the website and the manager was the definition of a poor employee. Alison not offer any suggestions to help, and couldn't wait to walk away without a resolution despite the fact we were the only customers in the store at the time. I will also be calling AT&T to report her poor service. I have to say all the other employees were much more caring and friendly than she was; maybe one of them should have her job. read more

Oh boy. I'm going to leave a lot of details out because I do not want to spend another minute wasting my time on this place so I'll get to the meat of it. After consideration and speaking with staff, I decided to switch to the Unlimited Choice plan ($65/mo). I reiterated I didn't need much and wanted to pay as little as possible. I made it abundantly clear that I wanted the cheaper plan. (Also, apparently now when you switch your plan you are automatically charged $17.50 for DirectTV Now which I was told I could try out for a month then cancel if I decided it wasn't for me - take note.) After I left the store, I checked my online account and saw this dude had signed me up for the Unlimited Plus plan which is $95/mo. These guys get commission, right? Holy hell! I also saw that I was charged $35 for the DirectTV Now and spent over an hour and a half on the phone with a rep from DirectTV Now trying to sort out that mess. When I called AT&T, I was thankfully able to switch my plan back to what I wanted but was informed that you only get a 7 day free trial of Direct TV Now; not a month! If I hadn't double checked my account and called AT&T, I would have paid a lot more for a plan that I specifically said I did not want and paid for a service I was not interested in and had full intentions of cancelling within the first month (which would have been too late). This took a good 5 hours out of my day. What a waste. I spent my Saturday night undoing all the things he screwed up for me. I am unimpressed and not pleased. Shameful! I will never go back there and don't recommend that you do either. I was duped! read more

Nicky is my hero. 10/10 would recommend!!! Apparently yelp won't let me leave it at that. Oh well. Ask for Nicky; he's cool, hip, and groovy. Super knowledgeable, super fast, and made the pain-in-the-yeehaw process of upgrading fly by. Also, buy his recommended accessories - totally worth it. read more