I wish there were a button for negative stars because if so I would give negative 5 stars. I don't understand how this company is even in business first off I went in get a new phone and the two gentlemen that were on back counter not even looking up they look disinterested in helping anyone I had to walk over to the counter to get their attention to let them know I was there. The gentleman I was with didn't have his name tag on and he said his name was Mike. I said I need a smart that was easy to use, I told him I had a smartphone but it was and older model, he very quickly said we have 2 differnet iPhones. That really made me angry, why would u say an iPhone to me I asked him well he said "it's and easy phone to use and everyone had one" I found that comment very rude. Then when I asked if I was in a real verizon store, he point to sign in a rude remark and said no we are gomobl. I then proceeded to ask him about any extra charges for getting a phone here compared to another store. Mike said yes there's an upgrade fee that goes on your bill, and there's a 20 set up fee. I asked what the 20 set up fee was for and said it's for him to transfer everything over to the new phone, I said I will not pay that and he insisted he had to charge me I told him I would have my son do it. He then explained that he could waive this so called fee, by selecting one of their bundles that costs you an additional 99 in store, basically you pay 99 dollars for items you can get on eBay or other retailer's for much less and the credits they offer are a joke, who's to say I won't go back to go wireless in two years when my phone renewal is up, that's is by far the biggest hoax in selling I have ever they pull the bait and switch with that sales trick. I told I'm going to probably go else where and get a phone and cancle service and he laughed and said that doesnt effect me any. I'm here to sell you a phone. I was uphauled at the lack of customer service that this company has bestowed in the store, Mike was not only insulting but rude. He shouldn't be holding a job in customer service at all, as the result of how I was treated I will going to Hingham board of directors and the better business Bureau and ask what I can do. The fact how I was treated wasn't right and I feel this review will not only hurt their business but people will read this not go in, but if they do they not to deal with Mike. I will never shop their again, and my family and friends will know about this. I'm even thinking about putting a comment in the local town paper because I'm not happy at. I will not be insulted shopping for a phone .Just to clarify I went in their on Black Friday read more

The store manager Raphael was so so helpful, so knowledgable and so wonderful to me when I was looking reluctantly to upgrade my flip phone for a smart phone. Obviously I am not very savvy with the latest & greatest technology & he was so patient and really steered me in the right direction. I was so happy with my experience & so impressed with the service here that I decided to bring my elderly parents in with me a week later to get them cell phones. As imagined, this was not an easy task to pick out a phone they can manage AND also teach them how to work them. With the help of Raphael & another fabulous employee named Matt, my parents finally got the hang of their new phones. It took a few phone calls with questions & a couple more visits but they finally mastered them and during all of this both Raphael & Matt never made them feel inadequate or bad for SLOWLY "getting it". I am so impressed with these 2 gentlemen that I will always refer friends & relatives to this store! read more

I went to this store with my boyfriend today to get his phone upgraded. The associate that upgraded us was Reno and he was so helpful! We didn't know a lot about how to upgrade or what plan we were on and he knew the answers to all of our questions. He was very friendly and he made the experience personable and efficient. He got us in and out of the store without making us feel rushed and he thoroughly answered our many questions. We didn't even know we were eligible for the Edge plan but he told us everything about the plan and what we qualified for and he saved us a lot of money. He wrote out our whole phone plan on a convenient chart which broke down every charge that would change (or stay the same) on our bill which was extremely helpful. I am going back next week to upgrade my phone and I'm going to make sure Reno is the one who helps me. He gave me his business card and I would recommend him to anyone! read more

I take the time to write a review about a terrific experience at this Gomobl. The Store Manager, Rafael is intelligent about the product, patient with the customer, understands the issues and wants to provide reasonable and helpful solutions to them. He took time to explain the how tos and make sure everything worked. i now understand my service, have an explanation about the costs and feel confident that I am getting the maximum benefit from Verizon for the cost. I even got my computer cleaned of the fingerprints. Rafael is highly competent and helpful. i spent a great deal of time there solving speed and memory issues and left feeling that my phone and computer are smoothly running. THANK YOU! read more

Had to get an upgrade today, and Matt offered me exceptional customer service. He was extremely friendly and personable. He took the time to make sure I had exactly what I needed. Matt treated me like a person, not just a "customer ". I had come in a day or two prior to this and got help and advice from David about upgrading, and he was also great to work with. I will definitely go back to this store in the future. I appreciated all the friendly one-on-one help rather than feeling like I was just the next customer in line they had to move in and out without paying attention to my specific needs. I highly recommend this store for their amazing customer service! read more

If you are looking for excellent service, I strongly suggest that you visit this Verizon Wireless store location in Hingham. The service is impeccable. I was assisted by David Mullen, as well as Chris, the store manager, as I recently upgraded my iPhone and also purchased an iPad. Both David and Chris were extremely knowledgeable, incredibly efficient and spent a very long period of time with me addressing all of my questions, as well as ensuring that everything was up and running and functioning properly before I left the store. I could not have had a more satisfying experience. Highly recommended!! read more

After finding this Go Mobl store I haven't gone anywhere else for phone help, why would I .These guys are great. Very knowledgeable and helpful. When one might not have the answer another certainly does ! They cover all the bases and have given me numerous good advice that is tailored to my personal phone usage, which is key. Matt, David, Jason,Chris and Reneau have all helped me on occasion.I highly recommend you stop by here and find some of the best customer service I have ever had. read more

A few weeks ago I visited this Verizon location to upgrade my phone. I was helped by Reneau Cherant and he was amazing! He was not only extremely helpful but he was also soo nice! He was patient and made sure I left happy. Going through the process of getting a new phone can be overwhelming and a bit stressful. Reneau was awesome and I will definitely be coming back to this location! I am also very happy with my new phone! read more

Went to this location today to add a number to my account. Mark D. and the other staff members were very helpful and made sure that the account was set up properly. They made sure that all of the incentives/rebates for the products that I purchased were used and guided me through the "how to's" of my new phone. I would definitely recommend going to this location. I do think the staff has changed since Sharon's post. read more

Worked with Reneau Cherant the other day to add both my parents onto our family plan as well as upgrade my phone. He was awesome and spent a LOT of time with me to make sure every detail was taken care of. I would completely recommend Reneau. Was in there on a weekday and it was not very busy as all. The process did take quite a while but as long as my billing turns out as promised, it will be worth it! read more

We were helped today by Mark D., and by Reno in the past. Their service was impeccable, and they were both extremely professional and helpful. They went above and beyond to make sure we understood all aspects of the purchase, both financial and technical. We will be returning to the Hingham store for all our future phone needs, based on the positive experiences we have had with Reno and Mark D. read more

There was a sign saying "Gone to Lunch. Be back 3:47." I'm pretty sure Verizon stores don't close in the middle of the day for any reason, and corporate would lose their minds if they ever see this. Oh well. Don't close your store in the middle of the day and expect someone won't be motivated enough to post about it. read more

The sales people were very helpful, were able to answer all my questions in a professional manner. I walked out with everything I wanted , and did so with a smile. They have great customer service people. I would highly recommend this place to anyone needing there services.. Thank-you read more

Best wireless store around here! Reno was the most helpful,informative,knowledgeable phone guy ever. I went in for just an upgrade, walked out in no time with a lower bill , a better plan and a bag of accessories for way cheaper than I ever expected! Thanks Reno! read more

Mark was a pleasure to deal with and helped my wife and I with every part of getting new phones. I would highly recommend anyone looking for service to go to this store. The other employees were also very friendly and approachable. Highly recommended read more

My husband and I had a great experience. Everyone one was very nice and helpful. Jason in particular. He helped us upgrade 2 of our phones and made sure we got all of the best deals. We will be using this store for all of our wireless needs. read more

the guys at this joint are beyond great. David helped me with everything I needed. answered all my questions and saved me money! plus got my my new cool wood phone I wanted! i would totally recommend this location over other near by ones!! read more

The guys at go mobile in hingham are excellent. They are very knowledgable, friendly, helpful, and patient. Mark spent over an hour with me showing me tips and tricks to getting the most of my Samsung phone and tablet. He's awesome! read more

MARK D. (the manager) was extremely polite & helpful. He took the time to explain everything to me about my new iPhone even though we bought it elsewhere! EXCELLENT SERVICE!! I will refer business to this store!! read more