The worse store I have ever been in. I would suggest anyone looking to deal with AT&T to go to an…read moreactual corporate store. This store is a reseller. i was told there is a small sticker on front informing of this. Horrible experience !!!!

Juan at this AT&T store was so unhelpful that my daughter and wife couldn't believe it and spoke…read moreabout how appalling his service was on our visit to the store yesterday. He seemed to snigger at our concerns and when we asked if we could make an appointment to meet with a manager,, he told us to go on line and do it. We were in the store ! What unbelievable incompetence. What has happened to AT&T customer service?

My fiancé and I went into exchange his phone because it broke. We were considering switching to…read moreT-mobile, the guy that was at the AT&T on route 114 was unprofessional which made us go over to the AT&T in the north shore mall. Randy and Alex were professional and wanting us to get the deal as possible! I will be coming back as a customer and will recommend this AT&T in the mall to my friends and family! PLEASE STAY AWAY FROM THE ONE ON 114, 9/10 I've had bad experiences with that one. See Randy and or Alex to great customer service!

Decided to go into the store to see about an upgrade because the ATT app kept crashing. Oh my. The…read moredude working 9/26 was less than useless. Quoted me $150/month to upgrade and was more interested in playing with his watch than listening. He also continuously tried to sell me an iPad? Walked out, charged my laptop and price came out to less than half of what he was trying. If you've seen the movie idiocracy, matches the vibes.

Had kevin help me set up a phone for my mom and he was really nice and patient! My mom speaks…read morespanish and he does too so that definitely helped and made it easier so I didn't have to translate everything myself to her! Definitely would come back here for anything I need in the future.

The manager Kevin needs to be terminated from this location he is a thief, a liar, and a scammer…read morethat likes to steal customers credit cards, and make purchases for his personal needs. Today he called the cops on me for no reason today, I originally went in there because my phone was disconnected and I wanted to see why was that because I had already made a payment a couple days back he was being useless about the situation he was not helpful at all this all could've been avoided i ended up arguing with two other customers and him included that's three people all because of him he was telling the other customers watch "I'm going to play games with her She's going to see" as a manager who says that you're a gossiping about me to your customers and he instigated it and that's why I ended up arguing with other two customers because they had spoken to me I didn't speak to them first they approached me and I defended myself. he clearly doesn't know how to be a manager because a manager would know how to go about the situation. A manager doesn't get their customers to argue with other customers or instigate the situation which she did he was instigating it this is very sad, especially at the plaza that this store is located at is very upscale so when the cops arrived, there were other customers in the store so imagine that this huge scene for no reason the cops did not say one word to me when they arrived, they spoke to him he said what he said and that was it and the cops left and they did not say one word to me so all that was for no reason when I didn't do nothing wrong to begin with which is unacceptable. He needs to get terminated it's very disgusting I still managed to make my payment of $440 which I never got the receipt for towards my phone bill and get it reactivated despite everything he said that he was going to let me stand there and that he was going to pay me no mind until the other worker got there which was a female and she's blonde which she was very helpful. I cannot speak on her. I'm speaking on Kevin the manager that shouldn't even be a manager that clearly has no management experience because he didn't know how to go about the situation. I have friends and family that use AT&T as their phone carrier I would not recommend anyone going to the store location minding you live two minutes away from this store I should call the cops on him for fraud. That's a felony its a crime using someone else's "THE CUSTOMER" identification credit card to make purchases off of your personal uses in the customer went back in there and confronted him about it and she asked for a copy of her receipt We should call the cops on him He's the one who needs to go to jail based on the activities Hes performing and participated in I don't even feel safe going back to the store not even to use my credit card or debit card. Imagine that because Kevin is going to steal my information identity and use it for his personal needs which is embarrassing, this is sad. as soon as I left the store, I called AT&T to speak to the upper management, literally corporate, and I did get in contact with the upper management. They said that it doesn't matter how mad the customer is the manager. The representative is never supposed to call the cops on the customer, and this was clearly said by the upper management , so imagine that you don't even know how to do your job because if you did, you wouldn't call the cops cause you're not supposed to call the cops unless it's really an emergency. Do not go to the store. I do not recommend anyone going to thie store until they change mangement

I went into this store to trade my phone I had it for a while but I wouldn't have bought one…read moreknowing my trade in value was 7 dollars not the 800 dollars both the manager and sales staff told me it was worth. A total rip off at the point of sale they told me it took 2 or 3 billing cycles to get my trade in applied to my balance now instead of paying 136 for 2 lines I am paying 175 a month for 1 line they basically robbed me

Wanted to walk in and grab a wifi router. They only have 2 employees in the store. Told me it would…read morebe about a half an hour to get to me. Ridiculous.

I had issues with my new iPhone that I purchased at the apple store. On multiple occasions Terrel,…read morewent above and beyond to help with my issue. He reminded me why I have been an ATT customer for a long time. Excellent customer service.

Went to this location to upgrade my iPhone and was told the only way to get the $700 promotion was…read moreto also sign up for their Wi-Fi service -- otherwise, I'd only receive $300 off. That didn't sound right, so I checked with two other AT&T stores, and both confirmed I qualified for the full $700 off without adding Wi-Fi. It's pretty clear the employee at the Market Street location was more focused on commission than being honest with customers. I would not recommend this store!

Not happy with the person that waited on me at this store he had no clue what he was doing told me…read moreto wait he was doing inventory then said was unsure that all the pics would go over

From the owner: AT&T, serving over 81 million wireless customersread more

I've been going to Marconi Radio in Beverly for years, and my most recent visit was another…read morereminder of why I keep coming back. This time I brought in my MacBook to have the battery replaced, and as always, the service was exceptional. Tony greeted me with a smile, took the time to explain everything, and had my computer back up and running in the time it took for me to stroll down the street for some lunch. Whether you need a cracked cell phone repaired, a computer fixed, or even a remote starter installed before another cold New England winter, Marconi Radio is my first choice every time. What I appreciate most is that you're treated like a valued customer, not just another transaction. The Linares family has been serving the community for decades, and it shows in everything they do. It was also great to see Tony's son, Anthony, now working alongside him and continuing the family tradition of outstanding customer service. Hats off to the entire Linares family. Marconi Radio has earned my business time and time again, and I highly recommend them to anyone looking for honest, knowledgeable, and dependable service.

After an accident, my phone was no longer working. I was locked out of everything and according to…read moreGeek Squad and a few others, nothing could be done. I was referred to Tony who promised to do the best he could. Sadly, the phone repair was beyond his skill set. But, he knew how upset I was and reached out to a friend of his in NY. After a week or two, it was brought back to life, just long enough to transfer my data. There aren't enough words to describe Tony (and Anthony's) professionalism and passion for their craft. I HIGHLY recommend using their services!!

They were quick and efficient in repairing my cracked iPhone screen. It's like new. Great customer…read moreservice.

Discovered problem with phone not starting but ordering part was too expensive to be practical…read more Better to buy a new phone than repair.

I went to the Verizon store on July 27th in Swampscott and we had issues trying to import our…read morenumber over to Verizon . Apparently our line was suspended and one of the employees earlier in the day told us to go to the corporate office and wouldn't even help us. We waited later in the day to see if we could get someone to help us. Juan was so helpful and very patient with us and mind you he was by himself and he was helping 4 other people while on the phone trying to help us.

I just had perhaps the worst sales experience of my life. I would give zero stars, but that is not…read morean option. I had ordered a phone through Jeff, a rep there, a couple of weeks ago and it was delivered today. When I came to pick-up my phone the monthly rate was higher than I remember being originally quoted (by $10/month). I did not have the written quote with me, but when I challenged the pricing I was told "that is the price, there is nothing I can do and I don't want to argue with you for an hour". I reluctantly accepted the new pricing, but then I was told that I could not buy the phone because he "didn't want the heartache" of selling to me and that I was being "aggressive". When I said that he hadn't seen me aggressive, he offered to check out, implying that he was going to meet me in the parking lot. Needless to say, I left the store without a phone. I have since recovered the original quote, and my memory of the monthly pricing was accurate. Jeff's behaviour was totally unacceptable and I would never go into this store again. I urge all of you to do the same.