Jesse was very very knowledgeable and helped us with some challenges by getting us a configuration…read morethat best matched our needs. If you want great support and good guidance ... ask for Jesse

went to replace a broken tv controller. Was told they had none, maybe would have some dropped off…read moreon a Monday, Wednesday ,or Friday but the phone system was down so I could not call. I was told to leave my number and they would call me. One week later and still no controller. I was also told streaming would be an option. What the hell kind of business is this. You provide cable but no available controllers.

I'm writing this review to let readers know how impressed I was with the assistance my husband and…read moreI received from Chris at this Verizon store. While we weren't purchasing one of the high end smart phones, Chris treated us as a valued customer. We were there to purchase a specific basic phone for my husband and have information transferred from his current phone to the new phone. Chris took the time with us on the phone we wanted, and then transferred the data for us. Thanks Chris! We appreciate you

Cathleen the nightmare store manager. Now, she would say that I called her nasty, which is why she…read morewas nasty. No Cathleen, you are nasty, unprofesional and an embarrassment to Verizon. She would not respect my 12 noon appt, she would not pull up my account when told MY Verizon app doesnt allow me to see my bill, she told me if I wanted the account pulled up she will have a team mate and that will be 45 minutes to one hour. I guess that was my penalty.She would not provide her full name, nor her managers name. Nightmare Cathleen. This store has some very nice salespeople. How that work with Cathleen is beyond me. If she treated a customer like she did me and worked for me I'd fire her on the spot. Wake up Verizon. Customer experience is part of what keeps customers ... and you're shrinking.

I've been going to Marconi Radio in Beverly for years, and my most recent visit was another…read morereminder of why I keep coming back. This time I brought in my MacBook to have the battery replaced, and as always, the service was exceptional. Tony greeted me with a smile, took the time to explain everything, and had my computer back up and running in the time it took for me to stroll down the street for some lunch. Whether you need a cracked cell phone repaired, a computer fixed, or even a remote starter installed before another cold New England winter, Marconi Radio is my first choice every time. What I appreciate most is that you're treated like a valued customer, not just another transaction. The Linares family has been serving the community for decades, and it shows in everything they do. It was also great to see Tony's son, Anthony, now working alongside him and continuing the family tradition of outstanding customer service. Hats off to the entire Linares family. Marconi Radio has earned my business time and time again, and I highly recommend them to anyone looking for honest, knowledgeable, and dependable service.

After an accident, my phone was no longer working. I was locked out of everything and according to…read moreGeek Squad and a few others, nothing could be done. I was referred to Tony who promised to do the best he could. Sadly, the phone repair was beyond his skill set. But, he knew how upset I was and reached out to a friend of his in NY. After a week or two, it was brought back to life, just long enough to transfer my data. There aren't enough words to describe Tony (and Anthony's) professionalism and passion for their craft. I HIGHLY recommend using their services!!

Needs some improvements on not being the slowest phone store in the world. Wasted my break from…read morework being stuck behind the family of four seemingly having a conversation with the only person working there.

I had quite the experience yesterday. I usually do not yelp. But this must be known. A girl named…read moreShanon with one "n" was not very attentive to the fact that I was the only person in her line. No smile. No greeting. She was very much into fixing a cell phone which I believed to be her own and literally told me, hold on I'm just working on something while I sat for 5 minutes before she even asked how she could help me. I tried to be assertive but kind, and was still all smiles and pleasant about the fact that she probably should have taken care of me and worked on the phone after, as I'm sure customer service is priority and as I said, I think she was fixing her own phone. She seemed a bit distant. She went to the back room to get a replacement SIM for me and I guess hit her hand on a table and was talking about it with me however dropping F bombs left and right, even calling herself out like, "and now I'm swearing in front of customers". I understand that people have hard days and bring it to work with them, but I've never had to wait so long for SUCH an easy thing to take care of. Well, just now I'm putting the SIM in a temp phone, AND IT DOESN'T WORK. I'm not even sure she registered it properly. I spent $25 dollars and i"m NOT very happy right now.

They were quick and efficient in repairing my cracked iPhone screen. It's like new. Great customer…read moreservice.

Discovered problem with phone not starting but ordering part was too expensive to be practical…read more Better to buy a new phone than repair.

I had their repairing service a few years ago. It is wonderful…read more Girls operatiing the store are very experienced, and very nice. I trust them!

From the owner: The Phone Clinic is your one-stop shop for all your mobile needs. We offer a wide selection of…read moreunlocked iPhones and Samsung phones, as well as expert repairs with warranty. Our team of experienced technicians can fix any problem, from cracked screens to battery issues. Under new management in 2024, The Phone Clinic is committed to providing the best quality of service to its customers, and we invite you to visit us today.

Matthew was beyond helpful!! So witty and kind, Apple is lucky to have him. He helped me find…read moreeverything I was looking for, even sold me on a brand new cable!

I don't even know how this place got a lot of good reviews. Horrible services. I walked in waited…read morefor 20mins till someone asked me how they can help me. If the store is busy I don't say it but it barely is. One customer that needs 3 workers to help is crazy.

Mr. Bryant Bey-Perez was fantastic when I dealt with him today. He assisted me with transferring…read morefrom Verizon to T Mobile and it went as smooth as it can be. I highly recommend him!

After spending three hours on the phone with T-Mobile, getting told 4 different things, they…read morefinally told us that they could not help us and we had to go into a store. We went to T-Mobile in the north shore mall (lower). There, we had the pleasure of working with Xio. She apologized for the long wait time, and took us even though they were closing soon. Xio say with us and made sure to answer any and all questions we had. She got us the best deal we could get. Xio stayed with us 1 hour PAST the time they closed. After having such a bad experience over the phone, Xio was a breathe of fresh air. She was friendly, personable, and really makes sure her customers are getting what they need and more. I will only be going to this T-Mobile from now on solely because of Xio.

I brought my 2 iPad to swap screen and the one with the good screen got broke on the process…read more.. didn't consider giving or offer a deal to get a new screen still charging same price. those tech just want to ripe your pocket, bad costumer service. Didn't care of broking my screen to charge 2 or not get it fix. Did not accomplish what was need it even when was told if you were not able to do it don't do it.

Garrett was great!! Water in charging port. Fixed in an hour. He explained the process well and…read morewas incredibly courteous and professional. Ty!!