I would give this restaurant zero stars if I could.
I decided to surprise my girlfriend with a meal from her favorite restaurant, Asian Mint, through UberEats. Unfortunately, what was supposed to be a kind gesture turned into a nightmare. My girlfriend chose a delivery window between noon and 12:30 p.m., as it was her lunchtime. However, after she selected the time, she didn't receive any updates, so she reached out to me. I was in a meeting, so she contacted UberEats directly. They informed her that the order had been placed, but it still needed to be accepted by Asian Mint. The app showed the status as "Order in Progress."
She then reached out to Asian Mint multiple times, speaking to someone named Paul, but got no resolution. After several failed attempts to find a solution, she finally spoke to the manager, Gigi. Unfortunately, that call ended with my girlfriend in tears. The manager was rude and dismissive, yelling at her and not allowing her to speak. Gigi's behavior was incredibly unprofessional, and instead of trying to resolve the issue, she shamed my girlfriend for being upset.
To provide some context, my girlfriend has been through a lot recently. She had a miscarriage and is still recovering from pneumonia and strep throat. Though she may be more sensitive due to these events, she was already dealing with a stressful morning, and this situation only made things worse. Instead of showing empathy, the manager, Gigi, belittled her, stating that "many people have to go to work sick" and shaming her for breaking down during the call.
When my girlfriend asked if the order could be resolved by calling or going to the restaurant in person, Gigi continued to scream at her. She even went as far as to call my girlfriend "crazy" for thinking that Asian Mint would lose money to UberEats because the restaurant never accepted the order. When we contacted UberEats, they confirmed that the restaurant never accepted the order, and we were told they had a limited window of time to do so before the delivery window arrived.
My girlfriend had ordered from Asian Mint many times before, both online and in person, and even had coworkers pick up orders for her. This was a regular choice for her. She provided the manager with the order number and asked her to contact UberEats to sort out the issue. However, Gigi kept screaming at her, accusing her of lying. I have screenshots from the app to back up the order status.
As a former business owner myself, and a member of the Thai community, I am appalled at the treatment my girlfriend received. If something like this happened at my business, I would have worked with the customer to resolve the issue. I would have contacted UberEats directly to make sure the customer's meal was delivered and handed off, regardless of the situation. It's not difficult to resolve issues like this, and my girlfriend, having worked in restaurants, knows that almost every situation has a solution.
The whole situation is incredibly frustrating. I spent $40.30 for this meal, including a tip, with the hope of making my girlfriend's day a little better. Instead, she was shamed, upset, and further stressed by the lack of compassion or resolution.
To make matters worse, when my girlfriend tried calling the restaurant again to ask if she could go there in person to fix the issue, no one answered her calls. She wanted to involve UberEats with the manager present to resolve the problem, but after several attempts, she was unable to get through. She was scared to show up in person because of the way Gigi treated her on the phone.
I had my assistant call the restaurant, hoping to find a resolution and to explain what my GF was going through hoping that she would be human and understanding. But when Gigi answered, she was equally unhelpful, claiming she didn't care about why my girlfriend was crying, stating that millions of people deal with this every day. She also mentioned wanting to send flowers and a card, but never asked for my girlfriend's contact information, proving that she had no intention of following through. My assistant remained calm and professional, but Gigi continued to be cold and dismissive. She even blamed my assistant for missing calls during their conversation and hung up on her. It was exactly as my girlfriend had described--unprofessional and uncaring.
This whole experience has been incredibly disappointing. The order never arrived, and I never received a refund. The meal consisted of one order of egg rolls, one order of Yellow Fried Rice with shrimp, one chopstick, three soy sauces, and one set of to-go utensils (Order #42144). I would advise anyone against ordering from this location but to each their own. They don't care about their customers and have no regard for proper customer service.
It's unfortunate because my girlfriend truly liked Asian Mint, but after this experience, I don't see how she can continue to support a business that treats its customers this way. read more