BUYER BEWARE!!!!!!!We'll..upon reading the NUMEROUS complaints on YELP regarding Ashley Furniture in Colton, I don't know what else is left to say. Spent $2000 on a sectional that had a broken recliner with springs protruding against the fabric. Called my salesman & told him I was bringing it back. He said I couldn't & they would send a "technician" to evaluate it. I said I wanted it replaced because it's brand new but they wouldn't budge. It will be 3-4 weeks from my purchase date before this simple exchange will be done. When I told their customer service representative what do I tell my guests visiting from out of town this weekend & he said to just "tell them it's broken and not to sit on it. " SHITTY CUSTOMER SERVICE!!! DON'T SHOP FOR ANYTHING HERE!!! read more

Ashley Store - Broken brand new recliner - Furniture Stores Near Me - Colton, California

Ashley Home Store in Colton, CA is changing their color scheme to be monochromatic and I HATE IT! I've shopped Ashley for over 20 years. Anytime, I needed a new piece of furniture, wanted to change my style, was moving into a new home, or just wanted to see what was new, unique, quirky or fun, I shopped Ashley. Well no more! If this is the direction Ashley is going, I'm good. However, my sales person Les was phenomenal. He helped me narrow down my needs for a sleep sofa, while offering advice on additional pieces, and was very kind and patient. But unfortunately, if this is the direction Ashley's gonna go, I may never see Les again. read more

Awsome service from Julia very friendly & comunicative & attentive! As well helped us to get a good price

We've been dealing with Ashley now for about two years. First it was dealing with the crappy warranty company they did have GBS. Who couldn't do anything correct after three attempts and four months. Now with our final purchases because replacement items was no longer available is a joke. We had to use the "refund" in store. Purchase "new items all over again" fine! The customer service was supposed to cancel one delivery so that the rest of our replacement items could all be delivered at one time. Nope couldn't even get this correct. Delivery contact person could not even understand basic need for one delivery. That I canceled a delivery for Tuesday to have all items delivered on Thursday. It was like talking to a broken record. I was customer service when did staff quit listening to caller and just kept repeating herself...ugh. I will be happy when I am done with this store. read more

Steven was really helpful and was willing to show us different options. He understood what we wanted and made sure to show us different items with a specific style. read more

Their number one goal is to sell. Your question won't be answered since you want to buy something worth for your home. Instead, they would only ask, "do you want to buy it?" Or "do you want to order it?" By the way, if you are taking too much to shop around, they won't be around you to answer your questions. Although, they do try their best to stick around with you and not allow you to wander around. It's like want your business but not required to try hard to gain your trust. If you shop and wants to know the quality of the material, be prepared to do your own homework if you want to shop at Ashley. read more

The staff were wonderful and did an excellent job in helping me find exactly what I was looking for without being pushy or hurried along (I understand the sales persons make commissions so it's understandable but not comfortable). My biggest gripe was with the delivery team and the lack of professionalism when it came to delivery time. I had an estimated time of 1300-1730 for my delivery. Around approx. 1530 I did receive a call from the furniture team stating the delivery time would be between 1730-1830. The delivery did not arrive until 1955 and I did not receive a second phone call notifying me of the change in time. The delivery team was pretty rough with putting together my sectional (the corner pieces which lift the sectional). I set aside the time to wait for these people and then they were darn near two hours late from the new delivery time. Completely unprofessional and unacceptable wasting customers time this way. Other than this, most of my experience was pleasant. If you can move the furniture yourself, please do and save yourself the time and headache. read more

Les Cardenas was fantastic in helping us to make sure that we had the best possible outcome. patient and professional.thank you Les

To purchase was GREAT, they were helpful & provided all the information I needed even for pick-up. Why I gave 3 stars is when I did my pick up. I called a day before to set up an appointment. Gentlemen I spoke to mention I needed to give 24 hour to set up my appointment. Keep in mind I called at 12pm & set up my schedule pick up the following day at 5:30. I get there 15 minutes early to give them plenty of time to pull out my Sofa Sleeper, yes I did check - in gentlemen that check me in was very quite & didn't even say much to me. I waited till 5:55 & ask what was taking long! Gentlemen that help me in a yellow vest stated I was a walk-in & my wait time take more the 45 minutes. I informed him I had scheduled an appointment & showed him the call time from my phone. Thankful he made sure to get my order in 5 minutes. Customer service that answer calls to schedule appointments for pick up need to so their job right. I attach a picture of my call time when I schedule my appointment. read more

Don't bother...go to Mathis brothers...they were extremely rude and couldn't find what was in the sale paper..a lot of unprofessional people who don't need money...said they wouldn't make a cash sale for thousands of dollars without an email. Customer service is DEAD!!! read more

Daniel is amazing. Knowledgeable, friendly and very patient! Highly recommend him for anyone who needs help with shopping and understanding the finance process. Thank you ! read more

They have a nice showroom with a variety of styles and setups to give you great ideas. Go there to see, feel, test out the items you want. Take a picture of it. Then go somewhere else to buy it. 3 stars for the helpful and friendly sales people, the great delivery and setup guys. And also the furniture. When nothing is wrong with it, you have some nice pieces that last 2-5 years. Similar quality to Living Spaces and Target furniture. NEVER GET THE PROTECTION PLANS (the insurance company and Ashley's point fingers at each other for months arguing about who has to pay) Customer Service and Support is horrible. Although, I think its by design. Plenty of scummy companies make their customer service reps do everything they can to wear down the customer until they give up. Ashley's Furniture/Store Owner is one of them. You can send an email (my preferred communication) but you unfortunately have to call in as well. You spend hours on hold, get re-routed to departments until you get someone who can help, and when you file your claim, you have to wait a month for technician to come in and look at it. The technician takes 5 minutes to look and says we have to call again for a replacement. So you go through the whole process again to be told another technician will have to take a look. I bought items in the past. The items were simple, easy to put together with no problems. Maybe a scuff or two, but no big deal. I enjoyed my pieces. I bought items in March 2020 that had visible cosmetic and stability issues that I couldn't ignore. And I had purchased a protection plan (because these were expensive items). 5 months later, it's almost August 2020. After 3 hours on the line, and another hour going between the insurance/protection plan people and Ashley reps, Ashleys is sending a 3rd technician to look at it to determine if they can fix the issue or issue a refund. AGAIN. This will be the last purchase I make at this store. read more

Victor was awesome. He was patient accommodating, and helpful! We are very indecisive and he was beyond kind and showed helped us for several hours read more

Ashley Store - Furniture Stores Near Me - Colton, California

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I wish I would have read the reviews about this place. First the service was TERRIBLE! I made a purchase and the sales person walked away and left me waiting. I had no idea if I was done or what was happening. Then when my product arrived, it was damaged. I called and called till someone FINALLY answered. Of course they gave me the run around. The only good thing about this place is the showroom is very nice and clean. read more

Myra was extremely helpful in assisting with my mattress purchase. She was patient and willing to go out of her way to answer any questions I had. Definitely recommend 10/10! read more

Attempted to purchase a large set of dining furniture in hopes of finding one available for quick delivery. Found a decent set and noticed when I got home to show the kids that the price was way higher in store than online. $4000 something in store and 3200 online. Went today to inquire and the manager was an A-hole. Disrespectful and misogynistic as he didn't even address me, the payer of the furniture, but went to my husband. He also threw my receipt to the reception after we asked for a refund. We thanked her for her professionalism despite his lack of. Gladly will spend double or triple and wait for pottery barn. At least I know their quality and customer service is better. Never will step foot into this store again. read more

Drive past this store as soon as you see it. Chaos inside the store with salespeople hovering over you just like urinal flies, until you actually need assistance in purchasing. Out first sales person, Pasty, was quick to introduce herself and after a brief encounter, she was off to get other people to remember her name. We were at the store in Colton during President's day sale, Our first Mistake. We made our selection of furniture, $2700 worth of items, and then no sales person available. Raquel Corona was quick to make the sale, it appears now that Commission is involved. The experience with her was just like a used car sales lot. She promised the world. She was not forthcoming with the truth. She said all of our items were available with No Backorder. She did not tell the truth. Today our furniture was supposed to delivered. We received a Partial order. The main piece of furniture, the Sofa was on backorder. We took a Day off for the delivery and waited an additional 2 hours out of the time frame that was assured to us. Very frustrating day with lost wages and writing this to inform potential furniture buyers. Go somewhere else than the Colton Store! read more

Here's an update on my review for this sadly overrated furniture store, they delivered my daughters bed finally she paid for them to haul away her old bed, and they said they can't take it because it's not wrapped in plastic who wraps their old bed in plastic and why didn't they tell her when we bought the beds that you need to wrap your old bed in plastic in order for us to take it away so now they keep the money for the haul away but they never took her bed so it's our problem now it's just looking like no stars for these people and they we're rude and asked if they have to put together the frame excuse me. Yes, you're getting paid for that too? never again at that place!!! read more

Me and my boyfriend walked in and wasn't greeted right away but then Daniel saw us and came straight to us and greeted us with such a polite energy ! He let us look around without hovering around us and then when we were ready he answered all the questions we had and we got to leave the store purchasing a couch for our home read more

We worked with Pat B. She was very knowledgeable about her furniture in her huge store. She really knew her products. She lead us to exactly what we wanted. She gave us plenty of alone time to discuss our purchase with no pressure. read more

Thank you so much Raquel for all your help today, it was a pleasure meeting you. She went above & beyond to ensure all our needs were met & we are so excited about our purchase!! Excellent service read more

Hands down the best experience I have had at a furniture store. I made an appt online. When I showed up I was paired with a sales lady and Amanda. She was super helpful. She took me directly to what I was shopping for. She never pressured me to buy anything. She ended up with a nice sale, but was patient and answered all of my questions ( and I had a million!). This place is huge! It also includes a Cafe. I was able to order a delicious and fresh salad. I got to enjoy it while purchase was rang up. The other part I really liked was that all customers and staff were wearing masks. read more

I ordered a reclining chair from Ashley It was too small wanted to return it to get a bigger one took it to FedEx to return it. They said I had to return it to the warehouse in Texas. The price was $477 for the return who in the right mind will spend that much money to return a chair that cost $600 you thought it would be free return but I guess not I will never buy anything from Ashley again. read more

Excellent service! Very attentive employees! Amazing shopping experience every time I go! Mike is an exceptional employee!

My family and I are feeling blessed especially with Raquel C. for being competent and friendly , she was accommodating and went that extra mile , we are so thankful and will definitely come back read more

I had a wonderful experience with the general manager Alfredo and trusted advisor PK. Highly recommend speaking to both of them and working with PK for any furniture needs! I felt well cared for, respected, comfortable and like they tried their best to take care of my family. I am very grateful for the experience to help me get my furniture for our first home!! read more

Raquel was awesome , she took the time to help us select our furniture and was very patient also got us some discount - Thank you Raquel

Definitely negative stars for this Colton Ashley's Furniture Team!!!!!! I cannot stress how bad the customer service was given starting from the sales team to the dispatch team to the customer service supervisor. Worst experience yet. I will never make a furniture purchase here again! I paid cash up front for a set of couches with delivery fees on January 17th. Delivery was scheduled for January 27th. Same day of delivery they called me to reschedule because the loading team damaged the furniture. Delivery was rescheduled to January 30th. Delivery team was at a totally different address on the 30th & refused to deliver to correct address even with proof of identification. Now, it took 5 30-45 min phone calls to correct address because supposedly that would get my delivery going . I called back to schedule ASAP delivery & they want me to wait another week. At the time of purchase before paying for everything I made sure to provide all my proper information to avoid any issues so that this transaction can go as smoothly as possible for the delivery date promised. (Mind you, furniture shopping is always 1k plus) Sales rep must of been in a rush to take my cash & not been careful to take Info properly. Second they damaged my furniture & have me wait longer. Now all this just sounds like they're closing sales & providing false delivery dates & rescheduling with any excuse to just to lock in the sales. I should have made my purchase at Mathews Brothers, they were 100% honest about their delivery wait times. I have family out the country sitting at a dinner table through out the day because of the Ashley's Furniture excuses. So embarrassing. I recommend taking your business elsewhere. read more

Ashley Store - Proof of promised delivery date - Furniture Stores Near Me - Colton, California

Received the best customer service from Hyam, who assisted my sister and I in making our living room selection. The store has a massive selection and Hyam helped us navigate through it all to find the perfect pieces. We will surely be back! read more

Raquel was awesome! Very knowledgeable about the inventory and products available. We described what we were interested in buying and pointed us in the right direction. She didn't hover over us like a dark shadow so we were able to browse around without all the pressure of someone waiting for a sale. And when we had questions she was available and easy to find. This visit felt very easy and comfortable! Will definitely recommend this store! read more

Great customer service. Staff was friendly and fantastic. Showed a bunch of options and listened too what I was looking for.

Myra was awesome! She is so helpful and knowledgeable. She helped us pick out the best bedroom set and mattress for a price we just couldn't turn down. Definitely will be back if we need any other furniture for the rest of our home. read more

MUSHTAQ was very knowledgeable and friendly. I highly recommend him to be your sales associate.

Les was great help since the moment we walked in. we were able to get the furniture we wanted and the process was fast.

I've been here a few times and have dealt with salespeople who don't allow breathing room. Fortunately, I came across Julia, and she was respectful, helpful, and professional. She made the entire buying process easy to go through. read more

Mike was very helpful with changing our order! Thank you Mike! Such a hassle free experience!

Initially, my experience was awesome at the store when I was purchasing my bed. Then when it came to the delivery of my bed, it became a nightmare. The team that delivered my bed was quick to set it up and walk out the door as my family and myself waited in the living room after I went to look at the bed I find that there was a huge slice in the mattress which the team could have told me that so I could've rejected the bed and sent it back with them but instead, I called them when they weren't even down my driveway yet and all they said is customer service would give me a phone call. I didn't wait for customer service to call me. I called them and filed a claim which I was told I would have to wait three business days for them to see if I could get a new bed. No one called me. I had to call them back after five days, which they then told me did I reach out to the store to get a confirmation of the exchange? I can't believe that I was told I had to do the work myself instead of customer service taking ownership after I was able to get an exchange and a new mattress the second team that delivered my merchandise had me inspect the mattress which it was fine. When my husband came home to inspect it he noticed it had a bar sticking out of the bottom. We looked under the bed to see all the frame was dismantled and falling apart. Due to the horrible experience I was put through with two deliveries I asked for a refund of my delivery which was $300 I was only given half back. I will never do business with Ashley's again nor will anyone from my family. Total purchase was $2500. read more

Ashley Store - Bed frame - Furniture Stores Near Me - Colton, California

Raquel was extremely helpful. Even though my husband and I came close to closing time due to getting off of work late, she went out of her way to make sure all our questions were answered and made sure we saw what we were interested in. Would come here again for another purchase. read more

Mushtaq is very pleasant & professional when I come 2 this Store..... I have bought lots of furniture from here & Mushtaq is the best....... I've been in my new home 2yrs next month & I will like to say Thank you so much Mushtaq for making it so comfortable & easy when I come & get All my Furniture with you read more

We worked with Les, and had a very pleasant experience. We went in knowing what we wanted but had some questions and Les went out of his way to answer them and made sure we got exactly what we wanted. read more