Update. They traded the bed and we had to make a purchase in their store I'll never go backread more

Shaun Porto and David Burnham were professional, helpful, and listened to our concerns…read more Unprofessional experience with Walter Caballero sold us mattress that we had so many issues. Finally we went back, and picked the right mattress. On delivery day 12/19/2025 the delivery guys - Jose and Juan came to deliver the mattress, and I noticed holes in the mattress. I declined the delivery plus they didn't bring the right base for the bed. I explained this to them. Jose started yelling at me in my home. I told them to leave my home. I called sit 'n sleep spoke with Shaun Porto explained what happen in my home. He was very understanding, and would take care of this matter. Next delivery on 12/20/2025 went very well with the right mattress and base. Delivery guys Cesar and Enrique very friendly and knowledgeable service. Tia M.

Maybe this was a mattress brothers at one time but now it is definitely a location with access to…read morethe backrooms

We came here after going to a chain location and not being satisfied with their selection and…read moregeneral attitude. Customer service here was attentive and friendly, we were showed the beds we were interested in our price range. We were rang up quickly and got a delivery date set up with no fuss. On the delivery day, they were about an hour late but notified us that they would be running late before our delivery window closed. When delivered they set the bed up quickly and moved in and out of our house very quickly. This was a great experience from start to finish.

Cynthia at Luxury Mattress Outlet was absolutely amazing. From the moment I walked in, she was…read moreincredibly kind, patient, and really listened to my concerns about my back and shoulder pain. She didn't rush me or pressure me into anything -- she genuinely wanted to help me find the right mattress for my body. She guided me to the most incredible luxury-quality Aireloom bed, and the craftsmanship and comfort are on another level. What impressed me even more is that Aireloom's parent company is Kluft, the same luxury brand sold at Bloomingdale's, so you're truly getting that high-end quality and construction. Cynthia made the entire experience easy, comfortable, and actually enjoyable. If you want someone who truly listens and helps you invest in better sleep, ask for Cynthia. I highly recommend Luxury Mattress Outlet!

Mattress shopping couldn't be more confusing. Every manufacturer uses different terminology, and…read morejust when you think you've found "the one" online, Reddit sends you down a rabbit hole of horror stories. Our search came to an abrupt and happy end when we stopped into Luxury Mattress Outlet on a whim one Sunday afternoon. Cynthia truly delivered on her promise to educate us about what would be best for our alignment so we'd leave there as educated consumers, whether we bought from her or not. She took the time to understand both of our needs and worked with us until we found the perfect fit at a price that worked with our budget. Even better, we were in and out in about 45 minutes with two small children, who happily played in the kids' area the most of the time. We can't wait for our bed to be delivered: an Aireloom M2 Luxury Firm (their version of medium) pillow-top King. I joked with my husband that we'll be sleeping on a cloud starting next week! Thank you, Cynthia, for making a stressful process genuinely pleasant. Anytime someone mentions needing a new mattress, we'll gladly be sending them your way.

The employees were really customer service oriented and greeted me upon arrival . I was the only…read morecustomer inside and there were two employees.Unfortunately as I quickly relayed I was there to purchase tickets to the fair.I thought I could purchase a physical ticket on the spot, but an employee directed me to the fair scan code and I was on my way.

I want to start out this review talking about the positive, Daisy was wonderful, empathetic, and…read moreknowledgeable when leading us to the correct mattress. After she let us know, it would be $99 for delivery and take away we arranged to be called on Wednesday. On Wednesday, my wife called the store because all we got was a message saying this is when your mattress will arrive versus being able to choose a time that would work for us. Alan then proceeded to tell us after saying he was the stores manager that that would cost $200 to be able to choose a timeframe which I find extremely ridiculous when we just spent $5000 on a mattress. Terrible customer service. Next time I need a mattress, I will go elsewhere.

This was by far the quickest and easiest experience I've ever had in any furniture store! Allen was…read moreincredible from start to finish. He took the time to listen to what we were looking for and gave us several mattress options that would work well for our needs without making us feel pressured. Allen was extremely personable, knowledgeable, and made the entire process smooth and enjoyable. We were able to find exactly what we needed in no time. If you're looking for a new mattress and want excellent customer service, I truly recommend this store. Be sure to ask for Allen; you won't be disappointed

Go see my guy Matt…read more Selection is great and the pricing is crazy Says super discount for a reason and honestly an amazing family owned business Matt actually knows his beds unlike these mickey mouse ashleys jeromes and bobs no discount reps Reliable and honest My pup approves the diamond super cold bed that Matt showed me 0 emissions and stays cool throughout the night Dont waste your time at all these other tiktok bigbox furniture stores Pull up and go see Matt

Well we just went in on Sunday or Saturday and purchased a bed. To be delivered today July 22, 2026…read morebetween 1:30- 4:30pm. Then they told us best estimate was 6:23pm. It's now 7:19pm. Mind you... Everyday since we left Bobs after financing and shaking hands, they've been texting. Today is the delivery day. Haven't heard anything from these people at all. I had to keep calling. Now it's after hours. We broke down our bed frame and mattress/box spring and slept on just those. Frame outside for bulk trash. We're not young people. We're seniors. Over. 55! Sleeping on a box spring and mattress on the floor was rough for us because it's too low, with my husband having sciatic issues & me having knee replacements. No one has called today yet. They've closed as a matter of fact! Customer Svc offered $100 credit in the store, but the prices are already ridiculous! Our bed frame, head and foot board is outside! Mind you, our new bed frame head & foot board cost $1,300.00! Still no call. "7:43pm: Well look who's just arriving without a call???! Delivery!" Letting flies in the house! Not acceptable. So what will the $100 store credit get us ....???? A small rubber desk plant was $39! Not happy customers. My husband has to be at work @3:30am! They barely left after 8:25pm. Not a great impression to new customers. However our bed is comfy and nice. But it's our own mattress and boxspring. Frame is nice. Nice features. Overall wasn't satisfied with Svc.

We purchased a reclining leather sofa and recliner set 2 years ago with a 5-Year 'Goof-Proof'…read moreGuardian Residential Furniture Plan for $249.99. I submitted a claim that the center headrest portion of the sofa shows signs of wear. Guardian Protection responded that it is not under warranty due to normal wear and tear. Wear after only 2 years?? Very disappointed with Bob's Furniture and poor warranty and quality of furniture and will not purchase or recommend them.

I bought two extra long twin beds. Very happy with them!…read moreAsk for Brandon...very helpful!

Right when we walked in the manager put a show on for us. He was really funny and gave us a…read morediscount, amazing guy!

Since we recently moved to the area, we were in desperate need of a mattress for our queen size…read morebed. After checking out several mattress businesses, we discovered "Mattress Discount By Appointment" via Craigslist since hubby wanted a cheap mattress but after actually visiting the business and interacting with the friendly owner Al, we left wanting a high class mattress as well as a sleeper sofa. Before entering the business , there was signage on the door saying that masks were required to go inside. Upon entering the business, we were warmly greeted by the store owner named Al. After being taken to the mattress showroom, Al asked us what type of bed we had as well as what budget we had in mind to spend on a mattress. After we answered Al's questions, he showed us a variety of mattresses and told us the benefits of each mattress as well as let us sit on the mattress to get a feel for them. In the end, we decided on an eco-friendly mattress as well as a couch that can converted into a sleeper bed for any company that comes and visits. Before leaving the store, Al said if we were interested in purchasing the items we looked at, he would text us a weblink to apply for store financing. Hubby said we were interested and we quickly completed the online application which was easy to understand and straightforward. We returned the next day and discussed the items we wanted to purchase before I signing the lease agreement. After signing the lease agreement, we decided upon a delivery date and time to have our mattresses dropped off. Al said to let him know if we needed to have the delivery time has changed. When our apartment move in time changed, I contacted Al and he worked with his delivery drivers to make sure our mattresses arrived in a timely fashion. The delivery men arrived with the mattresses and quickly set them up. We also purchased a sleeper sofa from Al and although he gave us an arrival date of Tuesday, we were pleasantly surprised to get a call that the sofa would be delivered the following day. The delivery drivers brought the item to our home and quickly set it up.Overall, my experience working with this business and its owner Al has been a pleasure and we will definitely be buying more furniture from him in the future.

The owner sells mattresses at an affordable price and seems like an overall great guy. Will go to…read morethis guy in the future and recommend others to him!