Came in to Ashley's looking for a nice affordable couch and was met with the perfect purchase at an affordable price. Huge thank you to Yajaira for really allowing us to see the vision of these beautiful couches in our home and making the purchase process simple and easy ! Couldn't have asked for a better sales associate to help us ! read more

Ashley Store - Sectional sofa - Furniture Stores Near Me - Colton, California

A 5-star review is for Alvin, who helped me and provided excellent service. However, I could not ignore the manager's behavior during a correction that needed to be made to my order. The mistake was entirely mine, and I made that clear to the manager. Despite that, her attitude and visible frustration created a very uncomfortable experience while I was there. Customer service is not only about handling smooth transactions, but also about how issues are managed when mistakes happen. I believe the manager would benefit from additional training on professionalism and customer interaction, especially when addressing situations in front of customers. Alvin was great, but the interaction with the manager unfortunately took away from the overall experience. read more

Terrible customer service experience. Shaun, the General Store Manager, never returns calls, and Trevor, the Floor Sales Manager, is equally unresponsive. Communication and follow-up have been extremely disappointing. I recommend taking the time to read the reviews for this location -- they reflect the issues I experienced. With the exception of Katherine, the store's leadership lacks accountability and professionalism, which is ultimately hurting the business. They should be replaced, until that happens I won't be buying anything and highly recommend that you beware. read more

Steven, our Ashley's salesperson was amazing. He was very knowledgeable about products in the store. He listened to what we were looking for took us right to the things we wanted. No pressure, just helpful. We went back a few weeks later to look at mattresses and worked with Steven again. Very attentive, professional and knowledgeable. Highly recommend him. Our furniture was delivered yesterday and Luis and his crew were great. Very fast, efficient and took care of our home while moving everything upstairs, no problems with the delivery. read more

We purchased two very expensive smart bed here , the delivery guy put the smart bed on top of our old frame bed but did not put the legs of the new bed , it's like we buy a new car without a wheels. After two weeks the old frame broken and now it was already 18 days past since we reported it to the salesman Mohammad or Al and several times they schedule to fix it but they cancell the schedule because they said the frame was not purchased from them . what about they did not install the legs of the bed . horrible experienced we had here read more

Had a fantastic experience with the Colton Ashley Store! Even though we did everything over the phone, the customer service was absolutely excellent. Rose Ana was incredibly friendly, helpful, and attentive to all our needs throughout the entire process.She helped us purchase the Larce 5-Piece Sectional in the color Stone and seamlessly arranged for the delivery to happen in late October to line up perfectly with our new home. Rose Ana made a remote buying process smooth, stress-free, and easy from start to finish. Highly recommend working with her! read more

Ordered a couch and coffee table couch was delivered and set up that was fine but they sent the coffee table with no legs and have basically ghosted me. I am filing a small claims against them for $900. Total scam. Do not buy from this company do not shop here they will not help you. They will not do anything. Once that payment goes through and the sales guy gets their commission they don't care about you zero customer service zero help it's been one month now read more

Ashley Store - Here's the 200 pound marble top coffee table sitting in my living room for over three weeks now - Furniture Stores Near Me - Colton, California

I have been to this store twice and it's worse than being in a tank of sharks. The employees are constantly circling. How can I make a decision when someone is hovering over me? I wanted to give them a second chance, but it was just as bad the second time around. I told the employee that I just wanted to look, but she was never further than about 10 feet away from us. I will be shopping somewhere that allows me to breathe. read more

Salesman Ziyi Wang was so nice and kind and very knowledgeable about all the bed sets we were looking for show us most expensive first and then went to our budget and help us pick out the best one for our budget explained all the warranty how it works. How do you use it. He gave us his personal number just in case we had any other questions. He was very great thank you. read more

Ashley Store - Furniture Stores Near Me - Colton, California

Disneyland of Furniture! As we arrived, I saw a small army of Ashly branded sales staff with iPads waiting for customers. Oh no here comes the hard sell. But no, wasn't like that at all. The sales staff were friendly, gave us space, and did a great job. read more

They don't back their products. We purchased a sofa set with 2 lounges. The cushions are overfilled and pop up when we sit/lay on them. They said there is nothing wrong with them and there is nothing else they could do. read more

This was my first time at the Colton, Ashley Furniture store and my Trusted Adviser, "Sales Represented" was Lino. My mission was to find the perfect dining room set for my house and Lino was absolutely AMAZING! He went above and beyond to help me find what I needed. It took me awhile since I wanted to see all the dining sets in the store. Lino always had a smile as he took me around the entire store to find what I needed. Thank You Lino for helping me find my dining table! read more

Ashley Store - Dining set - Furniture Stores Near Me - Colton, California

I had a misunderstanding about a bed frame, and Shaun went above and beyond to help resolve everything. He was professional, patient, and took the time to make sure all of my questions were answered. Most importantly, he made sure I left the store happy with the bed frame I wanted. His excellent customer service and genuine commitment to helping made the whole experience a positive one. Thank you, Shaun for turning a stressful situation into a great experience. I truly appreciate your help! Will most definitely be back ! read more

Excellent experience working with my salesman, Al. He worked with me to give me the most discounts available on my chosen living room set. He also ensured the prompt refund on one chair due to spacing issues in my home. Al made himself available, even on his day off, to assist me with my order. I highly recommend Al and Ashely Furniture for your home furniture needs. 5 read more

We purchased a couch set here a couple of weeks ago. We got email delivery confirmation, and even a text asking us to lock in the time/date. We made all the arrangements and even gave away some of our old furniture to make way for the new couch. With less than 24 hours notice we got a call from them that the couch was out of stock. We need somewhere to sit! On top of that I got the run-around trying to get answers and they couldn't even refund my order. They asked that I reach out to this store which I tried calling 8 times and nobody answered. We won't buy from here ever again. We even applied for their credit card. read more

I purchased a brand new mattress at Living Spaces and needed a bed frame. Couldn't finde one there so we headed to Ashley's. We ordered a bed frame and a box mattress. The box mattress was only because the sales person insisted we needed it and that slats wouldn't work. Fine. $2550 later, they schedule the delivery three weeks out. I get a text message co firming delivery along with an actual phone call (call center in Philippines) verifying my delivery. At that time the agent informed me that my old bed frame must be removed in advance and the room should be clear for assembly. That morning, we disassemble the bed, dispose of it and wait for the delivery. Then I get another call about an hour before, saying....only the bed frame will be delivered and the box spring is back ordered. So now I have my brand new $2,000 mattress sitting on the floor!!! Ive called the store 20 times and no one answers!!! So here is a tip...they have a strict no return or cancelation policy and they are in commission so there is no reason for them to assist you in finding your perfect furniture or advising you of this. If you buy here, GOOGLE A PRICE MATCH!!! THEY HAVE TO HONOR IT! read more

1/7/2/25 - Great huge nicely designed store with lots of choices of furniture at reasonable prices. We purchased a full sofa bed and PK the sales associate was very helpful and friendly. 1/23/2025 Update - Very impressed with the delivery and setup today. Johan Rodriguez and his helper delivered and setup the sofa bed and only took 7 minutes total. Very clean and no issues. read more

It's kinda like public speaking, I can't say the words I want to without being ostrasized! The one person who was going to help us, they let go of him. The person who took his place refused to go with what he promised us. My wife and I are both disabled seniors on a set budget and I feel they took advantage of us. Oh how I wish I could say the words that are in my mouth waiting to come out! read more

I needed a small sectional, some cozy chairs, and a loveseat. I did not have high expectations going in, as I wanted something very specific to fit in very specific places. Lino greeted me and my children when we walked in and helped us to find exactly the right fit, even getting a tape measure out to ensure that everything would fit perfectly. He was patient and included my kids in our decision making, too. In less than an hour we walked out happy with our selections. The furniture was able to be delivered exactly a week later, and the team that delivered and assembled it were detailed, fast, friendly, and left zero mess. The delivery was very easy to schedule and I was able to track to see when they would arrive. Super happy with our experience and definitely recommend Lino! read more

Chair arrives defective - no stuffing on the top of the left arm. Husband called support and they tell him they'll make this right. Today, a box of stuffing was delivered. I can only assume this is a joke. We're returning the defective chair and purchasing another chair from elsewhere. A box of stuffing. They sent us a box of stuffing to fix the brand new defective chair. Ok, got support on the phone again: So, Ashley Furniture support people says they are happy to send a technician to come and take the chair apart in our home, put the stuffing in, and then reassemble the new chair. I told them that makes it a not new chair - it's a rebuilt chair and that's not what we paid for. The next step is we put it in the car and take it back to the showroom. Where we will take it and the box of what ever that nasty looking stuff is and put it in the lobby of the showroom. We simply want a nondefective new chair, just like what we paid for. This is so so so stupid. read more

Ashley Store - New chair, fix for the defective arm. Delivered today. - Furniture Stores Near Me - Colton, California

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I took my Mom to get her a sectional sofa sleeper, we looked and a few and I chose one, and wanted a tan color the associate said ok, so it took over 2weeks to get it, and to top it off they gave me the wrong color, they said that the sofa I purchased doesn't come in tan, so I told them, why didn't you mention this in the first place? So now I am trying to get this rectified only to have them tell me,I'm sorry for the inconvenience, we can get you another one but the difference is 277.00! Why should I have to pay anything when it was their mistake???? I will not purchase or recommend Ashley to anyone,unless this gets resolved. *****I want to retract my review and edit it to 5 stars, Ashley reached out to me and said they would replace the sectional with another one, the sectional was 277.00 more but Ashley matched the price, my Mom is so delighted, and so am I. This is true customer service, I am so happy that they stepped up and made it right! I give them 5 stars**** read more

"BEWARE, CHECK THE PRICE OF ASHLEY'S ONLINE STORE BECAUSE SOME ITEMS COULD BE THE SAME AND ARE CHEAPER ONLINE" Been a customer of Ashley's for many many years and been satisfied with their long lasting furniture, but today is the last time I will buy from them. On Monday my mom bought 4 counter height stools. They had a tag with the price of $100 each. We got charged $400 for all 4 stools and the taxes and bought insurance for them. The salesman Bryant was courteous and helpful. Provided his cell number and receipts and we picked up the stools next door at the warehouse. When we picked them up we realized that the stools were packed 2 in a box meaning they were sold in pairs. Well the pair of two on Ashley's online was $150 which came down to $75 each stool. Therefore they charged us an extra $25 for each stool, $100 more than what they cost online. We attempted contacting the store over the phone and could not get through. I called Bryant the seller and since he had already made the sale he never bother to call us back after 2 messages. My mom and I drove back to the store and requested that they would credit us back the difference. They stated they could not price match what was on sale online. The salesman rep "ROXY" was rude and had no clue what customer service was. I was bother when I walked in there but was respectful, "ROXY" did not de-escalade the situation and defended her position and the store the whole time instead of being sympathetic. She apologized with an attitude and at one point she left me talking and walked away. The store Manager Sham was sitting next to her and did not intervene nor talk to me until I asked him if he was going to help me. The outcome was that they called the Ashley's care line and the Manager on the phone said that it states on the website that Ashley's stores can sell the same products at higher prices. When we left the store I asked the Manager for their names as both "ROXY" and the manager were not wearing name tags and he was refusing to give me "ROXY'S" name saying he didn't feel comfortable, eventually he provided their names. Don't shop there check online first because it may be cheaper there. read more

The staff was nice , was there for two hours I got a queen bed and a twin bed. Good prices, the only problem I had was that some of the boards didn't come with the holes so we had to do them ourselves read more

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Horrible customer service experience not once but twice! Ashley has amazing furniture, beautiful and a wide variety. However they have the most disconnected customer service I have ever seen! Their astronomical cost for delivery and setup (called white glove) is ridiculous. And the worst part is I missed work waiting for the delivery that never showed. They will not add any purchase to an existing order without jacking up more delivery fees even though they are already coming to your house. I understand no one works for free but to add several hundred dollars in addition to an order for a few more chairs is absurd. On top they cannot not even deliver on time. They probably have one guy doing everything by themselves which again shows the greed considering the enormous amount of delivery fees they charge. This will be our last purchase not because the furniture is amazing but because Ashley's customer service sucks! read more

The service was amazing! Q was a huge help and gave amazing details. He listened to our concerns and suggested furniture based on our needs. The selection was great for the value. Overall, go with Q! We would definitely go back to him! read more

My family walked into the showroom on Sunday around noon. Right away a salesman came to us and we told him we are just here looking at what new stuff you have. He started asking all kinds of questions which we kept saying we are just looking. This man then got upset with us and started asking why are we not at church, do you not go to church. He kept going on and on. I got up and told my family let's go. The disrespect and unprofessionalism of this salesman was so inappropriate. I told him he just LOST a customer for life. He actually lost 6 customers for life because my family will NEVER buy anything else from Ashley. read more

Very dissatisfied. 1st, I place an order for a 5 pice dinning set. Was suppose to be delivered between 1-4. WIted til 6pm called and told me they were behind and they would be here shortly. Waited til 8. Then I was told they broke down but im next so they would be here before 9. Waited til10. I even called off from work. Very very disappointed. Item was never delivered. They lied to me. Tuesday I called cancelled my order. They told me they would refund my money. Almost 1 month later im still waiting. I even filed a claim. They are not only liars but also thieves. Im still waiting for my refund. read more

Colton Ashley: The follow up service is horrible, no communication about my item not being delivered with my sofa bed, the delivery driver had to inform me. The saleswoman didn't mind taking my cash, and assuring my wife and I that our furniture would be delivered for our party. No one apologized, no one called about any remedy to resolve this situation. It went on deaf ears, It's to many other furniture companies that has better customer service skills. I would rate this Ashley a negative 1. read more

I purchased an extended 5 year warranty for approximately $350.00 for my Sofa Recliner at Ashley Furniture, my Sofa is less than 2 years old it still looks good however it doesn't properly support me I believe I have frame issues along with support problems this is it is causing problems with my lower back. I've contacted Ashley Furniture they direct me to the warranty company Extend with no assistance refusing to assist with Extends problematic third party venders who say one thing and report another with no resolve in repairing my sofa. Ashley collected the warranty monies for the 5 year warranty but appears to take no responsibility with their 2nd and 3rd party venders. They have terrible customer service, difficult contact methods and impossible to get repairs in an any professional intentional way in my opinion. I feel if you sale a customer a warranty you have a Leagal responsibility to see that your vendors act in in accordance with the contract and agree terms not respond by throwing the responsibility back and forth I'm very disappointed in Ashley Furniture I feel in terms of my $349.00 warranty I was ripped off and will have no choice but to pursue my own legal remedies. read more

No customer service at all. We spent over $10K and half the items were delivered damaged. We asked the delivery drivers (third party hired by Ashley) to take the items back, and after much hesitation they did. I have now been calling customer service (in the Philippines) to have the damaged items sent back and despite calling 3 times and speaking with someone in the Philippines, my items have not been delivered, and I still haven't received a refund. Ashely is really good at selling stuff, but they don't care about delivering service or items on time (or at all). HORRIBLE!! Read all the other reviews...don't shop here. read more

Their store managers are shady. The entire store never answers calls of any kind. If you come across a company they deal with called Acima, please BEWARE, they are a predatory company that will create paper bills that don't exist, their entire billing staff is incompetent (Top to Bottom), nor can Acima follow their own lease agreements, understanding their own legality to how a bill works. read more

We visited looking sectional for our new home and our experience was ruined by this store. The customer service left us feeling uncertain and the communication was unclear. We worked with Erum and she was kind. However, after settling on the couch and waiting for the final steps to purchase upon our return they said that our paperwork could not be found. I recommend any other furniture store because of the lack of compassion they have for people looking for a positive 1st home experience. read more

My husband and I went here to browse for a full bedroom set. I found one I liked but the salesperson said it wasn't in stock and would take until late june to be delivered, but we informed him that we would not be able to do that due to us moving and we wanted something a little faster to take with us. So we continued to look around and didn't find anything else we liked. He then came back to us and told us he would look into the other set we liked and see what was going on with it. He then came back and said that it was only the side rails but his "manager" said some other facility carried them and they would be able to get them by the time we needed. This sounded fishy but I was like you know it might be worth a shot since it was exactly what I wanted and what professional is going to come up with such a crazy lie? Obviously these money hungry people. We then purchased the full set, was told it would be delivered by the last week of May. Then last week of May comes around no email, no call, or message about delivery. We called the salesperson, told him we wanted a refund after he said the parts arrived but were damaged. He was like okay refund should be reflected in next 7 ish days. You guessed it right no refund came in, after waiting 2 weeks. Just another lie in a long string of them. It was clear we would need to speak with someone other than him. We spoke to another salesperson they said the refund wasn't even initiated... I believe he wanted us to just forget about it since we were busy moving. But who knows what goes on in chronic liars minds. read more

Sales rep didn't attached proof of payment to our order. Warehouse refused to give our order until proper proof had been submitted. Agents were complete incompetent. read more

Terrible customer service. Bought 2 stools were too short and they woudl not return or exchange. No where do they say it is final sale, these were not from the outlet. Will never purchase from Ashley's again read more

Steven was our sales person and he's super knowledgeable and helpful. With that being said, customer service and delivery is horrible. First delivery one of the wall sconces was broken. I called the customer service center and got the runaround and ultimately was told there was nothing they could do. So I went into the store which is about a 60 mile round trip drive to deal with this. The salesman, Steven, was awesome and just ordered me a new one. Since we were at the store we bought another item. Delivery was promised for March 28. I received numerous emails and texts reminding me of the delivery. One hour before the item was to be delivered I get a phone call stating the item was damaged and they'd be giving me a new delivery date. Been trying to call the store to speak with someone and nobody answers the phones and gets diverted to a call center which is worthless. We just dropped 3 grand at this location and planned on buying all new bedroom furniture with a budget of 5 grand. Not going to happen. Jerome's or Mathis Bros get our business from now on. I will never buy another item from Ashley's. read more

Decent prices, OK, selection, delivery was a bit of a hassle, overall just an average experience. Recently ordered a piece of furniture from Ashley's and was routed to the store for delivery. The delivery yet experience was not good. I got a date first but no time. Then the day before I was given a time but no choices. The window was 5 hours long on a weekday when everyone is working. The delivery driver just showed up with no warning or courtesy call. I told them I can be there in 30min and was told they can only give 15min for waiting. Wow, seriously. I had to call and wait another week to have it redelivered because that's their delivery timeframe. Seriously bad! read more

I was greeted at the front door..... And asked to sign in.... Lili asked a couple of questions about what I was looking for... I told her I was just looking... she was nice enough to allow me time to look... After 20 minutes or so Lili approached me and asked if I needed anything I did explain my concerns.... Not recently but in years past I've bought several pieces of furniture from Ashley's.... Never had any issues... but recently I've been checking Yelp reviews....Ashely's hasn't been doing to good.... I explained to her that I was afraid to buy anything from them.... Most of the reviews say the sales staff are great at selling items but delivery is a whole another matter.... Lili told me if she sold me something she would give me her personal phone number in case I should have problems... I didn't end up buying anything, but I told her I would get back with her after I check a few more stores for pricing.....next time I'll definitely remember to ask for Lili! read more

Ashley Store - Furniture Stores Near Me - Colton, California

Service horrible Selection Unavailable Value depends After receiving damaged furniture during assembly and horrible service coupled with backorder issues I demanded a refund and went to Living Spaces in Perris CA and found exactly what I was looking for. And it was in STOCK. Might I add, A BETTER VALUE not only in MONEY, but in PRODUCT and SERVICE. That's what every paying customer looks for! And it was delivered NEXT DAY. This is my HONEST EXPERIENCE. Hope I've helped someone out there in America in not wasting time with Businesses that don't appreciate your business rather flock to you like salesman after your money only to find out your item might be backordered. read more

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Ordered from here a couple weeks ago bed frame, dresser and 2 night stands. Items were delivered however only one nightstand fits beside the bed. We called customer service the next day and the store directly both advised we are not able to return the nightstands. Online it says if you are unhappy or the items don't fit your decor or space return is available. But neither are willing to work with us. Upon further look it appears one is possibly cracked or was screwed too tight when it was built because the other nightstand is not in that same condition. Point being don't promote something online you're not willing to uphold when the customer calls. read more

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