I went to Ashley Furniture in South Park Meadows looking for a sofa. While there I inquired about a new mattress and adjustable bed frame. I tried several mattresses and was shown an adjustable bed frame. the frame I was shown not only was adjustable, but had a massage function and other features. I decided not to purchase those items at that time. the salesperson then told me if I purchased the mattress he would give the bed frame at no charge. I agreed. When the adjustable frame was delivered, it had no massage function or the other extra features I had been shown. I feel I was mislead. Unfortunately as an elderly person, i do believe I was taken advantage of. Bottom line, Just be aware before you make a purchase in the mattress area. Ask a lot of questions. By the way, I also purchased a sofa--so far so good. Another thing that bothered me about dealing with Ashley Furniture, I wanted to pay "cash", but I was told I had to open an account--go figure! read more

The sales team was very nice and worked with us to get what we wanted. However, it seems once the sale was done, there has been no communication and we were/are left dealing with c chatbot and call center (likely overseas) who did not listen to my issue. We had arranged for two deliveries at two separate locations and were told it wasn't an issue. Well now apparently it is as they have the second delivery to the wrong address. I tried to contact the store but Asley does not publish store numbers forcing you to deal with a call center. Although we enjoy the furniture, customer service is the hallmark of a well run business. Ashley is NOT a well run business and lost us as a future customer. read more

Ive had nothing but issues with this company- i bought my entire house worth of furniture from this place and its gorgeous but omg its been a hellish process- they messed up my order multiple times like almost 4 major mistakes and sent damaged items- that they claim are discontinued now and i have to pick something new after i bought a full collection that matches. I have had nothing but constant issues with my deliveries, misordering of items and multiple malfunctioning issues with almost my whole order. i'm beyond upset with this company and i regret going with them. I have put way too much energy into trying to correct this companies mistakes. id give 0 stars if i could read more

3.5 My husband and I were looking for a small chair to buy for one of the rooms in our home. We stopped by Ashley Store while in the area to check out their selection of furniture. The parking lot is large. We found a spot easily. Upon entering we were greeted by a friendly salesman that let us know if we had any questions to let him know. Upon the official greeting we saw him several times as we browsed the store but we didn't have any questions for him so we just kept on looking. The store was big, bright, and clean. We didn't find what we were looking for but they do have a variety of things to look at and the salesman seems eager to answer questions if you have any. read more

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It's wild to think that you go in and buy a modular sectional and the sales team is like oh maybe start with this and you can always decide to add pieces as your life changes " well honor the price " we decided to go back and add 2 pieces and it's just as much as the ENTIRE 5 piece set. This is ridiculous I paid cash and was promised they would honor the price. These are some shady people just simply do not waste your hard earned money being price gouged on a mid product that won't last. I can promise you that I myself will never return. Please don't let them fool you. read more

My salesperson was outstanding: but te he patio Sets had a very limited selections: My suggestion is before you go there to buy anything READ THE REVIEWS! I sure wish I had. I would have kept walking. read more

Purchased furniture and 5 year warranty . Recently discovered a sharp piece of metal coming out of the back of the sofa which has torn the cushion fabric. Guess what warranty ended 2 months ago so despite this obvious hazard I am not eligible for any service. Am I required to inspect that furniture weekly to be in warranty???Thank goodness no one stuck an arm behind the cushion to be severely injured. Not even an offer to repair the cushion at my cost. Beware Ashley Furniture lots of other better choices out there! read more

dresser was delivery broken, mattress was not what I original order, got charged for an extender warranty without my consent. unable to get clear communication about deliveries, order got delivered in multiple shipments. Overall the worst experiencia. I am trying to upload photos but I was not able. read more

Went in to try to find a modern couch as soon as I walked in the man asked if I was gonna buy something so i immediately left because if im spending a pretty penny on a new couch I rather get help with the process by pleasant people. Also such a weird question to ask because im looking to buy but he didnt even give me a chance to find something worth buying so how am i supposed to know if im gonna buy something at that moment but i 100% had the intent to leave with a new couch. So unprofessional in my opinion along with other things dont waste your time here go somewhere they'll appreciate your business! read more

Super rude and unprofessional. I've never been treated this bad in my life. Please train your staff to be more professional and respectful

Definitely DON'T recommend. Especially when it comes to home deliveries. Horrible communication on their end. They said my bed would be here on the delivery date, they even sent out a confirmation txt the day before to confirm and they day of they don't show up. No call no notification. They charged me the delivery fee for a date they couldn't deliver and then changed the delivery date WITH ZERO COMMUNICATION!!! Horrible customer service. IF I COULD GIVE THEM ZERO STARS I WOULD!! read more

Literally only getting one star because I have no choice. If I could choose ZERO stars I absolutely would with no hesitation. Ashley's furniture store is only here to take your money and never help when you need. Customer Service and everyone here SUCKS! My bed has literally been in pieces for over 7 days no now one can tell me when my parts will be here! My bed was delivered to me without all the hardware and apparently it is now my fault and I'm supposed to wait because the parts are back ordered . At this point I don't even want the furniture. read more

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Per the status quo: Ashley furniture is the worst. As I stated on my last review, the customer service claims to care and offers to help on Yelp, yet when you contact them on email when they request it, little to nothing is done. I was supposed to receive a refund (at the latest) yesterday, and I have yet to get it. I contacted that email and received no response. Totally dishonest company with no customer service. I called what I thought was billing to ask about my refund, and was told that customer service can do anything, that i would need to speak with Billing. They transferred me. Billing said they couldn't help, that I would need to call customer service. Called customer service and someone answered, and hung up after a 15 minute wait to get someone. Got a customer service person and they transferred me to billing. This is the epitome of being in limbo. Still on hold because I'm being transferred again 1 1/2 hours later. Oh, just got someone and they said they never even received the refund request. They didn't even know who that email belonged to from Yelp. Don't even know who to believe anymore. What a joke. read more

Ashley Store - Furniture Stores Near Me - Austin, Texas

absolutely horrible post sales support from synchrony bank/ashley furniture. will never, under no circumstances , do a transaction with them again. if you can actually speak with a person, there is no escalation path to resolve an issue. read more

I bought a table online and it was very different in person and the extension was extremely difficult to open and close and looked uneven. I spent all day trying to process an exchange or refund and was placed on long hold times and told three different things each time. First time, yes we can do that someone will call you (they didn't). second time, you can't exchange or refund too bad. third time, it has to be sent to a review committee. DO NOT BUY from thmen because it's low quality and you will be stuck with the item no matter what. read more

Sales and furniture available are very good. Very good rapport with sales and manager. The problem is customer service. Trying to call them is very hard. Put on hold for a long time, and then my phone number which is on the invoice, is not a good phone number. Then they ask for a 10-digit sales order. The sales order has a "F" in it so I could not put in my 10-digit sales order. There is NO local phone number to call. I got the sales person's name, but no card or phone # to reach him. read more

Check in on Yelp to save 50% on delivery! No high pressure sales. Was allowed to browse and sit my arse down on every couch I wanted to without pressure. One sales person, Sydney, introduced herself and offered assistance.  She came around later to check on me. I had identified some of my needs in my new couch, and she attacked it like a quest!  No longer did I wonder aimlessly around the store. She gave me direction!  She found ones online to show me that were in the store to see if they caught my eye and discussed how they met my requirements, then I checked them out. She didn't judge me for discounting any couch for any reason (too firm, too squishy, oddly shaped pillows, lol).  Working thru the paperwork for delivery was easy, and it was easy to understand the delivery time-line and process.  I am very happy with the couch I selected and look forward to its delivery. read more

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hands down the worst customer service experience I've ever had. I was supposed to have the couch I ordered delivered 8/8. I find get a text saying it was delivered. it wasn't. but because I was expecting a new couch to be delivered, I got rid of my old couch because they do t hep with removal. but also now I don't have a couch. I called the customer service, they say there's no notes on why the order was postponed, and they'd call me. they didn't. I go up to the store to get answers 6 hours after calling CS and get told they do t know. both time I'm told my couch will be delivered 8/9/25. but they've opened investigation tickets. I go on my way cuz they say they are going to call me. they don't. I then get a text telling me to reschedule for later next week. mind you I currently don't have a couch! the old one is gone. so I get into a text thread with CS and im still not sure if the person wasn't a robot. no empathy. I didn't make the mistake that left me without a couch. scratch that, the mistake I made was going with Ashley in the first place. I then try calling CS again after the thread ends and no answer. I go back up to the store and they give me a different number. I call it the next day 8/9 because it was after their call hours when I got the number. the lady I spoke with, great, real sweet. tried to help me. got the delivery date moved up by 24 hours but I'm still without a couch for 3ish days. they REFUSE to compensate me for the further inconvenience. I spoke to a supervisor who rose his voice to me, and faked empathy to get me off the phone. he said I wasn't to be given additional compensation unless there was further delay. I told him that the original refund I was given was for the delivery that was supposed to be made today, and now it won't be till later in the week so by that logic I have experienced further delay. he still refused. AVOID doing business with Ashley. they WILL NOT TAKE CARE OF YOU!! Ifor the amount of money I spent, I expect way better service than confusing communications, lack of communication, and rude communication. I did what I was supposed to as a customer, and now I don't have a couch! read more

The couch I bought was dropped, probably off a dock because the entire frame was busted apart in five places. The box had a huge gash in it when I found it on my doorstep after I got home from work. That's pretty annoying, right? Compared to talking to some offshore call center it's f'ing delightful in contrast. I asked several questions that they would not or could not answer. Instead I just call center script answers. Like when I asked what's the plan for getting this busted pile of garbage out of my house? They told me, "oh, well...you can dispose of it." Right, it's only a couch, maybe I can just put it down my garbage disposal. I get that accidents happen, but when they get picked up, put on a truck and left at your door that is just a clear sign that they couldn't care less. Then when you have to contact them to tell them they made a mistake it gets even worse. Save yourself the frustration and wasted time in dealing with this company. read more

Horrible horrible customer service! They never answer the phone and just show up even when you have not even confirmed the delivery. I have called to reschedule delivery about 5 x and no one EVER answers. This is not a reflection of the people I have spoken to-- those people have been nice but Ashley's is lacking in systems and clear communications training. How do you tell people to call to reschedule a delivery time but then not answer? I had read the reviews prior to buying and asked my sales rep about it, Adriana, and she said that people were just upset that delivery times were delayed due to COVID but said the rest of the concerns weren't really valid. Well after experiencing this and waiting 3 months for my matching love seat I see why there are so many bad reviews. They don't value their customers-- it's all about getting the sale. Not sure how they have lasted so long. read more

Ashley Store - Furniture Stores Near Me - Austin, Texas

Updating this review. Again, don't shop at Ashley furniture. The rep for Ashley did get in contact with me as you read there and she was super nice and got my replacement part sent to me. HOWEVER, yall my furniture lasted less than one freaking year. The chair broke and the coffee table has dents. Did I buy the furniture protection? You bet I did. What did they tell me?? Sorry this doesn't cover this type of damage...... wait. What? Take your money elsewhere. read more

Ashley Store - Chair - Furniture Stores Near Me - Austin, Texas

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SWINDLED, SCAMMED, FRAUDED, CHEATED and LIED TOO! I went to Ashley Furniture in 10/20/23 against my husband's advice, because he warned me they would "Screw me over". I went there to buy a SOFA, only a SOFA, to replace the Party time Sofa we once had, which was recalled and Ashley Furniture also refused to replace. Unfortunately on this day I was victimized by a true Snake of a Salesman Josh Palmieri. I decided on the Backtrack Dual powered Sofa, he then offered me a great deal to also purchase the recliner. Mind you I didn't see the proverbial knife pointed at my back at that moment. We agreed on a price, he actually SHOOK my hand and smiled at me, with what I thought was genuine customer service, at that moment. Little didn't know this is where his ethics got thrown out the door. We went to the sales counter, he handed me the paper work pointing to where I needed to sign his copies. To my neglect, I trusted him, mistake #1. On 10/25 the order arrived at my house, when the delivery people began to unbox, I noticed it was a love seat, NOT the sofa. The delivery people said, oh no problem, just sign here that this has been delivered, then call this number and they will get it exchanged for you. 1-866-787-7930. Mistake #2 So I called the number and they stated the Store would have to correct it. I found my paperwork and saw that it said a LOVE SEAT not a Sofa. (KNIFE IN THE BACK ENTERED) I then called Josh immediately and ask why he had entered a loveseat, being that I NEVER was interested in a love seat, I had never looked at a loveseat nor did I inquire about a love seat. He then told me he would submit an email to get it corrected. Needless to say I never heard from him again. After countless calls to the store, and speaking to the GM Solomon Sutton, I was told, sorry all sales are final and there is no return policy, and that he had to support his salesmen. UNBELIEVABLE. What I have learned from this is JOSH PALMIERI , consciously, knowingly, and willingly sold me a sofa and recliner, but intentionally entered a loveseat into the system knowing I wouldn't check his work because I had already thanked him for restoring my faith in Ashley furniture. MISTAKE #3. My advice to you is stay clear of this Ashley store and specially stay clear of the SHADY UNETHICAL poor excuse for human being Josh Palmieri. We are now stuck with an uncomfortable love seat that we never considered, nor wanted. read more

Ashley Store - Name of Salesman to avoid. - Furniture Stores Near Me - Austin, Texas

Purchasing from Ashley Furniture has been one of the worst experiences buying furniture we have ever had. We purchased a dining set and every single piece we ordered has arrived damaged. We purchased a dining set on Nov. 24th and was scheduled to be delivered December 5th. The table was damaged so they moved delivery to December 13th. On the 13th, the server was unable to be delivered because it was damaged, but when the table and chairs arrived they were damaged as well. When they tried delivery again, the server was damaged and missing shelves. We were given inaccurate info about a subsequent delivery on the 23rd, but that had to be moved, as it was incorrect information. They attempted their latest delivery today, but again the server was damaged. They don't honor refunds if you buy in store and this has been the worst $4k we have ever spent. I just wish we would have bought somewhere else, even second hand and saved our money instead of dealing with this headache. When you are spending this kind of money on items you expect them to be undamaged. This is just a basic consideration. As of now, I would not recommend purchasing furniture from this company. read more

Went to San Marcos, Texas location and salesman was very rude as I am a senior and on a limited income. didn't have lot of money but wanted a chair for myself. Got wrong chair and Ashley Furniture will not pickup and refund. This company DOES NOT care about their customers. Extremely bad business. Salesman should be terminated for what he did. read more

So disappointed in this store. We purchased several furniture at the south park meadows on 12/11/2021. The store claimed furniture will arrive in 12 to 15 weeks. It's been more than 5 months and still there are several items missing, not only that, I had to send the beds back to the store because they were damage not once, but 3 times. One of the tables we bought never arrived because they said they are not in production anymore. After trying to solve the problem nothing seems to work with this company, they don't care about their costumers or their needs. Went to the store on Saturday May 14th, take to a manager and he said he will give me a call Monday to follow up with me, it is Wednesday and still haven't received that phone call. Will not recommend this company to anyone, unless you want serious headaches and frustration read more

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Giving you all -00000 stars we found some furniture we would Like to order but your "customer service line is closed!!!!!" It is 12pm EST so your store should be open -- no one answering sales, delivery or general customer service line! This is awful if you are not open for business you should take down your website! When is your normal business hours???? read more

Myself and My Husband purchased this oversize chair which was delivered June 3,2023 and it suppose to be real Leather Sale person Amit Lies. And we Are Paying For coverage but Noone is answering phone on june5,2023 read more

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We recently bought the `Counter Height Dining Table and Bar Stools (Set of 5) Item #: D385-223`. We bought it online during the memorial day sales. The package delivery was in awful condition. The thermocol it was packed in, was completely broken and the house was in a mess. We had to do a deep cleaning after we assembled the furniture. While opening we also found that one chair was broken. I have called customer care multiple times after that. They said, it takes to 7-10 days to just process the order and then delivery takes a couple of days. My order hasn't even been processed yet. So I have a dining table with 3 chairs and some spare parts and a broken part with no idea when the part will be delivered or what is the status of this part. This is insane. read more

Ashley Store - Furniture Stores Near Me - Austin, Texas

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I had a great experience here on President's Day working with Kyle and Jacob. From the moment we walked in, the service was very accommodating, both associates were very kind and not too pushy working with us to find our couch and kitchen table. We also received everything we ordered 4 days later and the experience was 10/10. The delivery people were cautious, set everything up perfectly and handled our new furniture well. We are very happy with our new furniture purchase and the quality of the items. I definitely recommend checking this place out! read more

I wish i could give it NO stars at all, worst place ever to buy anything! I ordered an item online and they sent me the wrong one, and now they refuse to return it or refund it! Even it's their mistake! This place steals your money read more

Please don't buy from here. There is basically a NO RETURN policy and it is not clearly stated if you order online. If an item has been damaged, you have 72 hours ONLY (what?) to notice the damage and report it. But for any other reason -- the item isn't going to fit, you found something you liked better, etc. -- they will NOT stand by their merchandise and will NOT take it back. I have never come across a company with a policy like this unless an item was sold as clearance or "as is." We tried to return a table that WAS STILL IN THE UNOPENED BOX a week after purchasing it when we got into a new apartment and realized it wouldn't fit but they shut us down. We are stuck with a table we can't possibly use. Again, never heard of such a thing. Why would you not stand by your merchandise??!? read more

Nice people, great service, beautiful furniture had a fair price and even better when the sales come during the holidays. Would recommend everyone. They had a huge selection. It's a great value for the money and like I said their customer service is the best. read more

My sister and I went to pick out a beautiful bedroom suit and had the most amazing experience provided by Scott, and after a $10,000 total, it was accomplished with such wonderful customer service. Miss Shelby Odom assisted with the financial support . She provided the sweetest care and took her time with us, and it just made the experience wonderful. I could not be more grateful, especially after my sister's fire! Thanks again, Scott and Ashley, for making our day. Jan & Debra Godwy read more

They should rename this place to Trashley HomeStore, because the customer service is total garbage. We bought a loveseat in 2022 with electric reclining feature. It broke within 2 months. Called warranty department, who took 4 months to send a repairman, who couldn't fix it properly. It broke again within a month. Called for another repairman, which took 4 more months. This guy was even worse, and he screwed up the upholstery, then left. Called back to their ignorant customer service department, who sent new upholstery under warranty. That took another month or so. Finally called back to get it fixed, and suddenly they refuse to fix it, saying it was out of warranty. Well, it's only out of warranty because Trashley wasted most of the year with their screw-ups! Take some responsibility, for god's sake! Nope, they refuse to fix it, refuse to let me talk to a manger, refused to call me back. Filing a BBB complaint now. For the self-masochists who enjoy wasting endless hours talking to stubborn, rude, defiant customer service personnel that leave you frustrated and angry, this is the store for you! All others avoid like the plague. read more

Don't waste your money here. We purchased $3,500+ worth of furniture and have been waiting over 2 months for it. The sales person told us the delivery date was set for 2 - 3 weeks from the purchase date. I called Ashley after passing this timeframe and not receiving a call. The customer service agent told me issues delayed the delivery another 2 - 3 weeks, We've now passed that date by a few weeks and never received a call. Our sales agent said he has no idea where our items are has not been helpful. We're not willing to continue loaning Ashley furniture money, so we'll be cancelling our order. Never again! read more

One month of stressful experience with this store. People were nice on the first day and helped me to pick the sofa on my budget and I could see what I wanted, that's why 2 stars. But then after 3 days of waiting it was delivered but delivery guys couldn't fit through the hallway and after their first attempt took a picture and left with words "probably they will call to suggest another sofa". Of course nobody even called me. Next day I went to the store and initiated a refund. I was told that it would take a couple days. One week later i came back to the store to ask what is going on and it seemed like finally they initiated my refund again and another employee of their store was called stupid because he promised me the couple days. Anyway I went to another store and got my couch what was delivered next day with no issues. But it's already been three weeks and I'm still waiting for my refund from this store! Oh and btw when I called to the store, saleman Andrew didn't like my word "ridiculous" on this situation and wanted to call me to the customer service instead of the manager who was "busy" P.S. Obviously I should check reviews here first read more

Absolutely the worst customer service. They're all nice and tell you what you want to hear. Once they get the order they could care less about you. This store is the worst. You've been warned. read more

Worst furniture I've ever owned! Couches and loveseats are no longer made with springs. For cushion support they use plastic mesh similar to old-style lawn furniture. Sag, sag, sag! The love seats were only a couple months old when the sagging started. The Service and Warranty manager said that as long as the junk is made to manufacturer specs, Ashley will not do anything. And their return policy is now 3 days after delivery. We've bought a lot of furniture from Ashley over the years and been satisfied. But the couch and loveseat in our livingroom (purchased 11/2020) are the most uncomfortable furniture pieces we have ever sat on. And the loveseats we got for the sunroom are terrible! Don't waste your money! And make sure to ask about construction wherever you go. The fellow from the furniture repair company says even the big name furniture companies are cutting corners now. So much for customer satisfaction! read more

The worst choice ever to go to Ashley and purchase my furniture.. the store over charged the price of the furniture when the company website was offering the same furniture for a lower price . They also double charged the protection plan. I waited for hours trying to speak to customer service and finally gave up. Would never go back to Ashley or recommend to any one to go to their store --Edt I see a very funny reply from the business owner suggesting me to get help from the salesmen for payment option. The point here is that the store is cheating customers by over charging and the company is not doing anything about it. I did not speak about affordability. The reply shows the rude and unfriendly attitude of this company. Stop cheating customers and exploiting their trust in your company read more

Don't pay for them to assemble the furniture. They will rush, leave lose parts behind, angle the furniture so you don't notice the missing parts, rush you to sign off on the furniture and get out. They'll also leave a mess. My dining room table should have shelves but they are missing. I called the delivery guys as soon as they left to come back, they said it didn't come with shelves, they'll have to check with the warehouse. I called their customer service line multiple times only to get hung up on. I don't know where to get these shelves and I'm sure the store will say it's my fault. Will never shop here again. read more

Ashley Store - Random parts found on my floor - Furniture Stores Near Me - Austin, Texas

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