Boutique like atmosphere and higher quality than competitors. Still fast fashion but major…read moreimprovement with store design and stock is not overwhelming and is color coded and organized. Dressing room great for dresses in the back and sales on accessories are nice too. Not very size inclusive for shorter or curvier ladies and the style options can get pretty boring. Not many modest/ sleeves items that aren't black but they are there! Just covered in a little glitter ! Generous discount too after giving email.

Located inside Bay Plaza, this store doesn't disappoint. If you are a teen or early 20 something…read morelooking for something cute and flirty to wear, or looking for a prom dress, Windsor is the place to shop. My daughter tried on 9 prom dresses and settled on 2 she loved. We walked out with a dress for her June prom. I was surprised because I really didn't expect to find anything. As with any shop the deeper you get into prom season the less you of a selection you could find.

Not my type of store but I still went in just because I had nothing else to do and because why not…read more... lol A lot of their items are imported from Colombia, but the customer service is really great so if your into women's shape wear this is the place for !!!!

I really like this location. Plenty of parking close by and so much to offer. I especially love the…read morekids section and the Jcp portraits area. I've taken many family photos here since my son was 6 weeks old and he is now 9 years old. Staff here are very organized and professional just a bit slow at the registers

Review: 09/13/25…read more Parked in JC Penny's parking lot at Baychester Mall, thought it was the polite thing to do was to make a purchase being that parking was free. A great sale was going on, and I needed to get new bed pillows. The sale was too good of a deal to pass up. Just as i thought i had made the ultimate score. Realized the check out lines were a mile long. The houseware section is on the third floor. The extra, mile long check out line, turned out to be returns. No check outs on the entire third floor. Took the escalator done to the second floor, walked around, no check out lines on the second floor. Getting a bit frustrated, I just want to pay and leave. First floor has to be a charm. As we got off the escalator, there is one check out line, which was long. However they had three cashiers. Met a nice lady, had a cool chat about why we no longer like shopping in stores, and prefer online. This ordeal of having to hunt for a cashier was enough JC Penny to last me a lifetime. The store is very busy on the weekends. Checking out is difficult, lots of great deals. Good luck!

This was my favorite place to shop. Great styles for plus size women. The customer service was…read morealways amazing. I always felt comfortable when I was shopping, But now the store is closed I have to find another location.

Excellent service, I had some items placed on hold and when got back they were there holding them…read morefor me. Their clothes, Halloween costumes and swimsuits are of great quality but a bit "pricey" if you are use to buying your clothes at Pretty Girl in Fordham or Conway. They always have really good sales, I just got 2 pairs of $98 jeans for less than $16. Just wait for sales and use coupons and you will be ok. I used to do all my shopping online because the closest store was in NJ but now that one a Torrid store is open in the Bronx I will be shopping there more often. This store can't close, there's lots of "Plus Size" stores out there but this sell plus size clothing that is fun for young plus size women, I might not be "young" in years but in my heart I am and I love their style as long I know what I can pull off at my age. I just learn that shopping at Torrid online and sending the package to be picked up at the store is more economical than having it delivered at home, Torrid don't have a set shipping rate and I saved $32 in shipping which I spend in 2 items in the store that wasn't available online. I have always loved shopping at Torrid and I am excited they have a store in the Bronx, it would have been preferable if it would have been in the city but traveling all the way to Bay Plaza wasn't so bad.

Shoutout to Emily in the fitting room! She was so professional and nice- she offered me help in…read morefinding other sizes and also gave her opinions on the jeans I chose. The gentleman that helped check me out was also very nice and welcoming. It's refreshing to have workers with great customer service especially here in the BX because at times you're left feeling as if the store is doing you a favor but that's not the case at this location!

This review is for Aerie: I was in search of this specific type of underwear, I know that sounds so…read moreweird but they are great. Stephanie saw me looking and pondering different styles and offered to help. She looked through bins for me, then checked the back multiple times, came out with similar styles that I might like. She also helped me with leggings, different styles and sizes as well, offering while I was already trying on. I cannot explain how great this interaction was and how wonderful she was!

A lot of employees are very friendly. I go there all the time and I never get tired of going. It's…read morea place that I consider to be my 3rd home.

Nice clean location and a central location. Love that it's close to the parking lot. The staff is…read morealways friendly to me and helpful. Def recommend this location at the mall

I f***ing hated this hot topic, very ignorant arrogant employees includ the cashier, bs coupon…read morescams, lack of customer service, okay selection of shirts, nothing special also with expensive prices unlike the other HTs, but still they can false racial profile you for nonsensical reasons, never go there again.

security is very biased. female employee with big gums "this is my store" well she should be…read morecleaning it. Store is a mess. Selection is not even that good just overpriced nonsense. literally looks like mystery alt bins at Goodwill

This store is never organized properly and they have limited stock of clothes. I always shop…read moreonline, especially for my son and when i come into this store they never have even half of the items i find online for him. Esp highly requested character items. It's also very disorganized all over. The registers are always crowded and slow and staff isn't always the most helpful. I had high hopes for this store but it's def not my fave

H&M has been one of the major store attractions for The Mall at Bayplaza since it's conception a…read morefew years back, besides the two anchor stores (JCPenny & Macy's). This location leaves much to be desired. The staff on the floor and in the fitting rooms are less then helpful. The lines are always wrapped around the store. Disregarding the increasing length they only seem to open at maximum, two registers. If you have 1 item, 30 items, or just a simple return you must be prepared to wait on line @ minimum 20 minutes or more. This has been my experience both on different days and at various times of day, no since of urgency to be had in this store. I will say once you have arrived at checkout, this is the one area where I have never come across an indifferent employee. The staff @ the registers, manager to be as pleasant as possible even while dealing with the never ending lines. My most recent visits to the location have been to return only do to the convenience of the location and no real appeal to shop for an exchange. Just A Note: The brand lost its appeal to me, after the inappropriate monkey green sweatshirt photo shoot. I had some old gift cards to get rid of and after the last visit, the appeal was further soured for me.

This mall is very crowded inside and has a good selection of stores that I go to. It got Macys,…read moreJCPenney, Uniqlo, H&M, Victoria's Secret, Old Navy, and Gap. I wish they brought Primark and Zara to this mall. Those are the stores they need to add on. It got the Apple Store too so you know this mall is a hip and trendy one in the Bronx. There are also many stores on a strip mall around the building including AMC, Burlington, and Marshall's. Thankfully this mall got Starbucks because I was very hooked on their coffee. It is a big mall with 3 levels and since I was not a regular I was lost a few times and getting to one destination from another took forever. Also finding the nearest bathroom was tough. Had to resort to the directory. Thankfully there were escalators and elevators all around.

It is a three story mall with an older design and not many interesting stores. We walked around…read moreall three floors and found only a couple of stores worthy of walking inside.