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Macy's

2.1 (45 reviews)
Open 10:00 am - 9:00 pm
Updated a few days ago

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Reviews With Photos

Womens section
Kodais M.

Employees have low customer service. The loss prevention employee that always seems to be in the mens polo section, is always walking around talking loud about things customers should not be hearing. Today, I was in the polo section trying to shop, and he was speaking w another employee about other employees. As I walked into an area of clothing that was closer to them, they got quiet as if I were interrupting them. I moved away to hope that they would be gone when I got back. When I returned they were still there making my shopping experience awkward. The lady yells at me, " do you need help or something because I keep seeing you walk back and forth?" I replied, "Im shopping." She then says it again, " I see you walking back and forth and needed to know if you needed help w a size because you look confused." Very disrespectful. And last, I brought a shirt to the register one day that was on sale for $20, the cashier told me it was $37, when I told her to look at the sale tag on it, she said, "someone must have put that there." She didnt honor the price, or anything. This macys need to check in on their employees a lot more, a lot of them walk around w angry faces on.

Make sure you can find everything on your own here because you will not get any help.
Luz M.

I've been to this location twice and I figured I would give give a second chance before reviewing it. The thing that really lacks in this place is customer service. I was trying to buy a Lacoste top for my dad. My dad wears a size medium and let's keep in mind there was not a sale and it was a Saturday afternoon. They only had sizes 3XL-5XL. I tried to get a sales person to help me and that was a waste of time. I walked and walked to find 4 sales girls all talking in one corner. This is ridiculous for a Saturday afternoon. One of them was a manager so forget about complaining. Finally after seeing me watching them one of them walked over and gave me I guess some "help". All she said is "these are the only items we have for this brand but you can walk to the end and see if we can order it for you and maybe ship it for free" I doubt we have any in that size. She didn't bother pretending to check. Smh. What a waste of a salary... I give it two stars because the cashier at the Tommy Hilfiger men section a black young man was very helpful and very knowledgeable.

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10 months ago

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1 year ago

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1 year ago

Macys has a good sale this week clothes shoes and bags like coach .Michael kor and more hurry up before the sales end soon

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10 months ago

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9 years ago

I will not shop at this Baychester Macy's ever again a rude and unprofessional customer service, terrible place .

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Ask the Community - Macy's

Do you sell Race car sets?

Yes, they do have but depends on the model you're looking for, you can order online and pick-up at the store near you or have it delivery. To be in safe side call the store near you! Merry Christmas 🎅 🎄

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Review Highlights - Macy's

I usually come to Macy's to get my makeup, but I have bought other items here also.

Mentioned in 4 reviews

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Macy's - deptstores - Updated May 2026

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