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    JCPenney

    2.7 (63 reviews)
    Open 10:00 am - 9:00 pm

    JCPenney Photos

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    Long lines, no floor associates, only 1 set of registers open on 2 of the 3 floors, frustrated customers
    Patrice M.

    I like JCPenney, but it looks like a mini tornado has gone thru, not to mention the unflattering planogram and the uneven row widths, the dim lighting and general malaise that comes over you when you enter the store. Most annoying of all, you must launch a search worthy of an Indiana Jones movie for assistance. I've heard corporate is having financial woes, and It's showing. It looks like the corporation gave up. Gone is the classic shopping experience. JCPenny is no longer the star it used to be, which is sad. Maybe it's just this location, but JC has been on a downward slide for years, a slide easily remedied by a marketing and design team and purchasers who actually know what people want. If they don't start attracting younger crowds, it's over, for good

    Don't Be Fooled By The Overhead JCP.Com Pick Up Sign, Online Returns Can Be Done Here Also.
    Mercedes C.

    I remember back in the day when JC Penney was largely popular for their 'penn(e)y' sales and buy a full priced item and the second you get for...1¢. Now, you'll still find affordable finds in this Bay Plaza location, others that are still standing and online- though I'm not sure about those penny sales. I'd completely lost the 'return' label for a $62 Glamorize Sports Bra I purchased online and knew it was going to be a pain in the neck to request one. So trekking to Bay Plaza's JC Penney, had to happen. If you're returning an online order, don't just go to the first cashier you see and expect to return your online order (happened to me)- just go to the 3rd floor by Bedding. Thank you to the kind young lady who directed me upstairs! FYI- Overhead 'JCP.com Pick Up' sign is misleading because naturally, that's where people look at. But there's a floor sign that strictly states 'Pick ups and Returns'. The cashier helping me with my transaction was professional and I felt relaxed that she completed my return with so much ease. I don't understand the negative reviews here and can't stress it enough: if you come here with your ghetto ass attitude, guess what? That's what you'll get in return. So do yourself a favor- be polite and greet JC Penney employees. They've done nothing wrong to you.

    Stock photos
    Dan H.

    We've been here before to take photos. Staff is pleasant and take great photos. Our appointment was for 11am and we 7 people to take photos. After everything was done and we paid, we were leaving at 1230pm. Not too bad. Since we last came the prices have increased dramatically. Making sure to use Groupon 24hrs in advance to bring the prices down in the future. As far as the retail side, it's hard to find someone on the floor when trying to make a purchase. Only visible place with people always behind a counter is the return section. After walking around for 10mins, I decided I was done searching for someone so I can spend My money. Ended up on the return line which was empty at the moment. The older Spanish had an attitude and said, "there is someone out the to take purchases". So I replied, "well I just walked all around and didn't find anyone". Some people just can't handle more than one task and I get that. Luckily the young brown skin queen decided to take care of a paying customer. I know business is slow and all but that's when you step up customer service 10 folds.

    Justice B.

    Got my son first birthday pictures done here and came out good. The only con was there wasn't birthday probs, I wish I would have know but pictures still came out adorable.

    Disgusting gum on the floor of the fitting room that the attendant directed me into.
    Margaret H.

    It's dirty, poorly staffed and unorganized. One of the reasons to be grateful for online shopping is the particular retail store.

    Kwesi B.

    Workers are rude and the wait to buy the items that no one helped you find are long and super slow

    Only one boot in the box.

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    5 months ago

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    7 months ago

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    1 year ago

    They had a good sale on dresses and washcloths and it was very reasonable price you get great deals with their sales

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    5 years ago

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    1 year ago

    This is the worst store. Lines look like cheese lines!! Two registers!! Ridiculous! Don't they don't care about the customers !!!

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    6 years ago

    Great customer service. Great selection for clothing. Amazing prices and sales everyday. I shop here often.

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    Ask the Community - JCPenney

    Review Highlights - JCPenney

    I remember back in the day when JC Penney was largely popular for their 'penn(e)y' sales and buy a full priced item and the second you get for.

    Mentioned in 10 reviews

    Read more highlights

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    Torrid - Hope I find a dress

    Torrid

    (5 reviews)

    $$

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    This was my favorite place to shop. Great styles for plus size women. The customer service was…read morealways amazing. I always felt comfortable when I was shopping, But now the store is closed I have to find another location.

    Excellent service, I had some items placed on hold and when got back they were there holding them…read morefor me. Their clothes, Halloween costumes and swimsuits are of great quality but a bit "pricey" if you are use to buying your clothes at Pretty Girl in Fordham or Conway. They always have really good sales, I just got 2 pairs of $98 jeans for less than $16. Just wait for sales and use coupons and you will be ok. I used to do all my shopping online because the closest store was in NJ but now that one a Torrid store is open in the Bronx I will be shopping there more often. This store can't close, there's lots of "Plus Size" stores out there but this sell plus size clothing that is fun for young plus size women, I might not be "young" in years but in my heart I am and I love their style as long I know what I can pull off at my age. I just learn that shopping at Torrid online and sending the package to be picked up at the store is more economical than having it delivered at home, Torrid don't have a set shipping rate and I saved $32 in shipping which I spend in 2 items in the store that wasn't available online. I have always loved shopping at Torrid and I am excited they have a store in the Bronx, it would have been preferable if it would have been in the city but traveling all the way to Bay Plaza wasn't so bad.

    H&M

    H&M

    (7 reviews)

    Co-op City

    This store is never organized properly and they have limited stock of clothes. I always shop…read moreonline, especially for my son and when i come into this store they never have even half of the items i find online for him. Esp highly requested character items. It's also very disorganized all over. The registers are always crowded and slow and staff isn't always the most helpful. I had high hopes for this store but it's def not my fave

    H&M has been one of the major store attractions for The Mall at Bayplaza since it's conception a…read morefew years back, besides the two anchor stores (JCPenny & Macy's). This location leaves much to be desired. The staff on the floor and in the fitting rooms are less then helpful. The lines are always wrapped around the store. Disregarding the increasing length they only seem to open at maximum, two registers. If you have 1 item, 30 items, or just a simple return you must be prepared to wait on line @ minimum 20 minutes or more. This has been my experience both on different days and at various times of day, no since of urgency to be had in this store. I will say once you have arrived at checkout, this is the one area where I have never come across an indifferent employee. The staff @ the registers, manager to be as pleasant as possible even while dealing with the never ending lines. My most recent visits to the location have been to return only do to the convenience of the location and no real appeal to shop for an exchange. Just A Note: The brand lost its appeal to me, after the inappropriate monkey green sweatshirt photo shoot. I had some old gift cards to get rid of and after the last visit, the appeal was further soured for me.

    JCPenney - deptstores - Updated May 2026

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