Where do I start? This is going to be very detailed and thorough. I came into Journeys 5/12/2021 around 5pm to look around but I noticed they had the boots I wanted! That was cool because it saves me a trip to BK and my partner and I are on our way to vacation so I wanted some new shoes. Our sales rep ( who I believed who's name is Jacqueline ( caucasian women with tattoos and greenish tips on her hair) we ask her to try on two size boots. She tells us we should get them a size down because you have " to break them in" I don't know what that means but I didn't want to do that. She was very micro aggressive and rolled her eyes after we told her what we wanted.
Unfortunately they didn't have my size so I had to get my boots shipped. I opted for the one day shipping so I can have my boots in time for vaca.. guess what happened... she ordered the wrong size ( the size she thought was best) and I never received my boots. I had to contact Journeys and talk to the customer service managers. By this time, they recommend that I return to the store for a refund. Which I fully intend to do. My rep was so friendly and even gave me two discount codes.
Today (5/15/2021) I call in at 12:11pm and the girl with tattoos picked up and I notice it was her on the phone so I asked her " is this the girl with the tats" she goes " yeah it is.. " I said " well you ordered my boots in the wrong size even after I told you I didn't want them" she goes OFF and starts yelling " well I told you what size to get " I get off the phone because I'm well heated and I'm just going to go to the store. I'm fumed and I just wanted my money back and not the boots.
I get there and Lionel helps with my refund and the whole time we are recording because I feel uneasy back into this environment. He processes my refund and her comes the girl, by the register saying we're "big mad"
Mind you, I have not ONCE look this girl way or anything . She's irrelevant and I don't need that energy. I get my refund and I asked Lionel for the store reps name because I'm gonna make a review, it's what I do! Anyhoo, he gets into a very aggressive manner and start saying I'm raising my voice. ( I have the whole video I was not mad at all) he pointing his fingers and I'm telling him I just want my crocs widget and I'm out. He's still going and going on.. basically yelling & chastising me. I ask him " may I please checkout, you're scaring me" he's keeping going and at this time my Apple Watch tells me my pressure and anxiety is up. I get my stuff and I'm headed out.
As walking to the door the girl waits for me just to say " have a nice day and byeeeeee " in a snobbish tone. I never met someone who goes out there way to be seen, especially when you look ridiculous.
I'll be taking care of this discrimination the right way. The products is good but RUN AWAY read more