I'm excited to make this review. I have been coming to this DSW since they opened and I have to say…read moretoday is the best excellent level of customer service I've ever received. Justin must be a new hire and if he's not, I hope he stays here forever. his customer service is superior excellent I returned my purchases which were delivered this morning. Huge bummer since I really like them so I re-ordered one of them- His level of customer service is so superior. I think DSW should use Justin to do training in all of their stores because what he's doing here is working. The store was clean and airy. I was greeted upon arrival. The selection is varied and vast, the new layout of the store is really easy to navigate and maneuver but I like the improvements in customer service the most. bravo Justin!!!

I recently went school shoe shopping for my daughter at the DSW at Bay Plaza and my experience was…read morephenomenal. The customer service was . I am a sucker for great customer service. I also want to shout out a manager by the name of Ebony her energy and the way she interacted with each customer especially my rambunctious 4 year old was top tier. Keep up the great work. I will be back!

the worst clarks store ever,the sales associate ursula dont go to her...i went there to get a grey…read moreclarks for my son she said they didn't have his size but online does..she place the order,,only for my son shoe to arrive a totally different shoes..she knew they didnt have that exact style but because she wanted to get her commission she cheated me..am warning people dont go to this store go to thr clarks store at 59street its the best one..bayplaza clarks store is the worst..best believe I just emailed cooperate about her...Ursula at bayplaza dont nobody go to her..

I went with my family to buy shoes and from the moment we entered the people at the counter made a…read moregesture of displeasure, then we started looking and it caught our attention for taking out the boxes to see the shoes, terrible service, I do not recommend it very little empathy on the part of the employees

Horrible, just horrible. Bad shoes. Horrible staff. Rude staff. Overpriced shoes. Scamread more

I do not visit here often, but when I come here they have what I want to buy. Sometimes I come here…read moreinstead of Footlocker or FootAction, because they don't have what I want. I use Basics as a last resort. It has a good selection.

I have been purchasing sneakers and apparel from Basics for over 20 years. They have always…read moreemployed locals from the community. I prefer to patronize them as opposed to the franchise locations in Bay Plaza. They seem to have selection which includes what I want to buy.

I went here with my grandson earlier today to purchase him a pair of shoes. The staff instead of…read morehelping customers thought it would be a better idea to stand there with a store full of customers and watch a movie on his phone. He didn't even ask if anyone needed anything, you had to get his attention and ask for help. Poor customer service at this location.

The whole staff is mad rude. They take the joy out of buying sneakers. They seem like they don't…read morewant to check if they have your size. Lazy Workers have attitudes to customers. The vibe just is not it! And no greetings and when asking for help have to call them more than once when they're just standing around doing nothing.

great shoes for the entire family ! I bought a new moto…read moreboot there and i wear it everyday since then. the people are very helpful and the merch is FIRE! 100% recommend

I like this shoe store so much！ There are so many products…read moreand styles, and everyone can find what they want. Moreover, the prices are particularly affordable. Services are service is very friendly, and the sales will help with purchasing！

I purchased a pair of Nike Air max from this store to use for work, I was told by the sales girl…read morethat they were non slip and had great grip, I asked her what the return policy was given I needed a functional shoe for work, she said if they don't work I can bring them back no questions asked, needless to say the shoes were slippery and I subsequently fell at work injuring my back. I went to return the shoes the following day and spoke with victor the store manager who told me that he cannot return them and to have a nice day. I informed him of the conversation I had with his sales rep and he answer was well she's not the manager, he was very disrespectful and condescending. He said call the toll free number on the back if u have a problem. I did so and I am waiting for their customer service team to return my call. Needless to say I will never shop at this store again!

Just went there today for bearings and wheels. Didn't have a huge selection but had what I needed…read more Shop assistant was pleasant. Sad that there are so few skate shops left.

Workers got no swag. there's a nice lil lady with good style and who was very helpful tho. maybe…read moreit's because I'm sooo cnt but they was very hovering. Especially the guy with skinny jeans.