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    Carter's Babies & Kids

    4.0 (3 reviews)
    Open 10:00 am - 8:00 pm

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    7 years ago

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    7 years ago

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    8 years ago

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    Nikki W.

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    Cookie's the Kids Department Store

    Cookie's the Kids Department Store

    2.2
    (9 reviews)
    3.8 mi
    $$

    This company has the worst customer service of any business I have ever dealt with. Their website…read moreshows all sizes of a product are available, that you can add them to your cart, and then allows you to purchase them. Days later they say your sizes are out of stock. You call them and they have other sizes available, but their website still says ALL sizes are available! They suggest you go on line and make a new order. You are still confused as to what sizes are available. They still want to charge you more shipping to order the new sizes and will not apply promos you used in the original order. Then they want you to find new promos yourself online and call them again to apply the promos and match them to sizes available, even though it says all sizes are available. You can waste hours with these people. Again, worst customer service I've ever dealt with.

    Today me and my beloved wanted to get some clothes for our little man,so we went to cookies,because…read moremy wife had a credit of an item that was returned and wanted to use it before we lost it, but when we got there, I did not think, that asking a question would be a mind bender, all we wanted was some white socks and it was like asking a jackass to sit on your foot, they where very unhelpful and when you wanted to get an item from the wall, you had to go through the jungle of fixtures and the racks were so close together that the most skinny person could not go through. Avoid this cookies with all cost they are bad for your health. Now the only thing I can say they have good they can move the line to get you out of there .

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    Cookie's the Kids Department Store
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    H&M

    H&M

    1.6
    (7 reviews)
    0.2 mi

    This store is never organized properly and they have limited stock of clothes. I always shop…read moreonline, especially for my son and when i come into this store they never have even half of the items i find online for him. Esp highly requested character items. It's also very disorganized all over. The registers are always crowded and slow and staff isn't always the most helpful. I had high hopes for this store but it's def not my fave

    H&M has been one of the major store attractions for The Mall at Bayplaza since it's conception a…read morefew years back, besides the two anchor stores (JCPenny & Macy's). This location leaves much to be desired. The staff on the floor and in the fitting rooms are less then helpful. The lines are always wrapped around the store. Disregarding the increasing length they only seem to open at maximum, two registers. If you have 1 item, 30 items, or just a simple return you must be prepared to wait on line @ minimum 20 minutes or more. This has been my experience both on different days and at various times of day, no since of urgency to be had in this store. I will say once you have arrived at checkout, this is the one area where I have never come across an indifferent employee. The staff @ the registers, manager to be as pleasant as possible even while dealing with the never ending lines. My most recent visits to the location have been to return only do to the convenience of the location and no real appeal to shop for an exchange. Just A Note: The brand lost its appeal to me, after the inappropriate monkey green sweatshirt photo shoot. I had some old gift cards to get rid of and after the last visit, the appeal was further soured for me.

    Carter's Babies & Kids - accessories - Updated August 2026

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