Came here to buy wood for a deck. The people here were a little brisk, but ultimately very knowledgeable. They gave me quotes, worked with me on changes, followed-up well and ultimately made delivery only about 45 minutes late. Overall, solid experience. Summer, who is a newer employee, was especially great to work with. read more

Ashby Lumber had the last two white Cellotex Building Boards anywhere in the Bay Area, and with the help of Brandon DeGree, I was able to get them for an important art project. Brandon's colleague, Brian Rocha, gave me a great deal as a senior artist, and Javiar Franco cut them to the exact sizes I needed. I'm using them as storyboards for an annual photo, 2 books, and a film. Thank you Ashby Lumber and thank you, Brandon & Co. read more

Ashby Lumber - Brandon sealing the deal on the day I picked up the last white Cellotex building boards anywhere in the Bay Area. What a guy! - Hardware Stores Near Me - Concord, California

We ordered a replacement sliding screen door. We were very pleased with the person taking our order. The door came on time with no damage to the door. Pickup was easy. Very pleased with our door. It fit perfectly. read more

I work for a custom home builder in the East Bay and we have worked with Jeff B at Ashby Lumber for over 8 years. We have been extremely happy & impressed by his knowledge of products, attention to detail, responsiveness and understanding of urgency when it is needed. Ashby's pricing is very competitive and in the instances that we have compared pricing, has always come in at a better cost. They commit to their delivery dates/times, are straight forward with us on lead times and price increases and always feel like we are important to them. They are also willing to work with our schedules and are understanding of our process as a company. We will be continuing to work with them for many many years. read more

The staff were friendly but the lumber quality is very low. I would never buy here again. I did a deck with pressure treated wood and it's terrible. Their machines dig it full of holes which leaves the wood splintered and cracking. We had to buy outdoor rugs to cover the deck because no one can walk on it barefoot. We've had to apologize to many guests who got splinters that had to be dug out of feet. So now I've spent all this money to build a deck I have to cover up. Huge waste. read more

Ashby Lumber - Splintered and cracked pressure treated wood. - Hardware Stores Near Me - Concord, California

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I had an absolutely amazing experience with Ashby. First of all online ordering system is intuitive, easy to use, clearly connected to the actual inventory and allowed me to order exactly what I needed. Secondly, delivery was scheduled within 4 hours. Third, customer service far exceeded my expectations - several pieces ended up damaged, and Ashby replaced them with no questions asked, and with immediacy that left me feeling the store actually cared about making me whole. I am shifting all my lumber shopping to Ashby from here on out. read more

Wow! What great client service. Michael James helped my contractor today and he was very knowledgable, timely, friendly and professional. Very impressed. Thank you Michael James! read more

I want to commend Paul Helser in the Kitchen and Bath Sales Department at the Berkeley store. He has been unfailingly patient and answered our questions by phone and in person on multiple occasions as we have been picking out a new sink and faucet and figuring out what would fit in our kitchen. We are trying to buy local and he has taken away the anxiety that shopping on line excels in. Go shop in Berkeley! read more

Not sure what happened this morning? My girlfriend and I were trying to purchase a nice exterior door similar to one we purchased at the Berkeley store a couple of months ago.I approached a sales rep, which was a tall middle aged guy with a graying pony tail. He was at first distant, which quickly turned to rudeness and in a minute or two it turned into insulting. My girlfriend and I turned to each other simultaneously and said let's go. This was amazing. The guys over behind the counter in the main store are just the opposite. Ashby, we are remodeling a 170 year old home and you missed the boat. You have a rotten apple in the barrel, and you what can happen when that occurs. read more

We have a small construction company and have used Ashby lumber for years. There staff is top shelf and can help with any construction material needs from windows to concrete fencing to sidding. They are able to help both contractors and homeowners Renia is one of there best she is both knowledgeable and friendly. I go to Ashby for all my building needs read more

I have recently been working on a "restoration " of my old home. My search for interesting , special needs moldings, unique size shutters, as well as an assortment of other lumber needs has consistently led to me Ashby Lumber in Concord where they have been more than helpful, knowledgeable, courteous and especially kind to a woman who doesn't know much about construction! Each and every person I dealt with, from clerks to the owner have treated me liked they really cared about me and my needs, however small. They earn your business and deserve it! They have my business for life. read more

I have used Ashby Lumber for multiple different projects over the last few years. Jeff B. is my go to guy for all my door and widow needs. Working in the remodel industry I have dealt with many different door and window companies but Ashby always comes out with a better price and we have never dealt with damaged or delayed deliveries like other companies. Highly recommend Ashby Lumber and Jeff B. read more

Micheal was extremely diligent and pleasant to work with. I am a general contractor (Oculis Construction), and nothing pleases me more than a smooth process and quality build. I will continue to do business here and gladly recommend them to anyone. read more

First time I went to Ashby I was needing to fix thing around my house , couple patches in my sheetrock ,front door lock, a window and some electrical. I drove down to ashy lumber walked in looking confused. A employee from Ashby walk over to me His name was Daniel Flaherty. Daniel asked what I was working on and what material I will need he said follow sir.I was so thankful he had so much knowledge of whatever I was needing and exactly where everything was in his store if every store had a Daniel in every store this world would be a better place. Daniel I take my hat off to you. Ashby lumber lucky to have you on there team. THANKYOU AGAIN Mr.DANIEL FLAHERTY read more

To be clear, the actual lumber yard is fine. But the door showroom is terrible. I've been there a few times, there's no help desk or central point to ask for a salesman. There also seems to be no method to the way the store is laid out. If you go looking for something specific in mind, it's almost impossible to find. Which is why it would be nice to have a central place where employees can assist you... but that's the problem. I've been in a few times looking for a door, or hardware, and these sales people in their cubicles won't even acknowledge your existence. Never in the few times I've been there as anyone even asked if they could help me. Even if they were one the phone, how about a quick, "I'll be with you in a minute" Today, they were all on their phones, and I heard one person talking about what they ordered at Burger King... yeah. Anyway, I would say I'm done with them. read more

I walked into Ashby Lumber today in search of a replacement part for a towel bar and walked out with a simple solution and repair of my old part that saved me a lot of money. Daniel Flaherty, who works in room 3, helped me enormously. He should be employee of the month. Thanks Daniel. read more

Me and my wife had a cool experience here for our first time, and won't be the last! We spent over 12Hun in just red wood trim that is going to make the face of our new home amazing!! Thank you to the nice lady that was there from another location to help this location! She took the time to answer all my wife's questions and was very friendly! We appreciate you all for our wonderful experience read more

Super helpful, super nice, doesn't matter if you're a contractor or just a weekend warrior, they are happy to help and very knowledgeable. Highly recommended. read more

I am a Contractor. I have gone to all the lumber and material stores and the Best is Ashby Lumber. Their reps, build a relationship with you and know what jobs you have going on. Raina has helped me through many projects, Getting the materials I need in a timely fashion. She is always professional and helps me figure out any issues in the order. She is prompt to respond to emails and calls when needed. Also, Darlene is always helpful and makes me feel welcome in the store. They truly want to help with your project. read more

I purchased a door from Ashby Lumber in Concord over a decade ago. I recently needed to repaint it in the exact same color, but lost the paperwork long ago. Steve W. took all of my shreds of information and identified the color, so now when I paint it, it will be an exact match. I appreciate the effort. read more

I am so grateful for Ashby, and especially Pat Morphy and James Wiley. My son was starting his Boy Scout, Eagle Scout project where he's making 30 owl boxes to restore their habitat in Napa where their homes were damaged by fires. Pat was so great to work with- he provided great pricing and ALL the materials for the project. He saved me from having to shop around for all the miscellaneous pieces. Even better, was how they cut all the plywood sheets into the correct sizes. This saved us so much time on a small home table saw. To top it off, they delivered all the material. I've used Ashby for other home projects as well, but this one really impressed me with their customer service and support. Thank you Ashby for being such a great supporter to the Boy Scouts. read more

I'd already made the mistake of thinking I could make cuts for decorative baseboards using the little kit sold at Home Depot (small yellow box thingy with angled cutting groves & a mini hacksaw)... if you've ever tried that thing, then you know what a colossal hassle it is!! I decided I would just start over, buy new, & have them cut! HD doesn't cut baseboards, so I called around & found Ashby would cut them for me. Came in about 3 hours before close on a Friday (note: there was an Open House scheduled Sat 2pm). The space that I was redoing was literally tiny, like 1 wall in the kitchen + the 2 walls & back of the fridge cubby. I spoke with a gentleman (Saul) who showed me what options they had in stock & I explained to him my project, mentioned the next day's Open House, showed him my toddler-quality art drawing which included clearly detailed measurements... I even explained HOW I measured, like from inside (along the wall) versus outside (the baseboard edges) so he was super clear on what I needed. He nodded his understanding, but mentioned to me that there's a standard way most baseboards are meaaured... okay? I couldn't exactly go back home to REmeasure so I explained again how Iiiii measured them; he said he understood & made some notes, he even attached my drawing to the work order :) I assumed HE would be making the cuts, but heard him explaining (in Spanish) to another guy. No problem-- or so I thought. All the cuts looked great, super clean edges, and the gentleman cutting my pieces even arranged them on my front seat using my drawing to show me how they fit together (in case I didn't know what I was doing). I thought that was nice. I got home & had other things to do-- mommy stuff... dinner, clean up, baby bath, baby early bedtime, teen late practice, etc... so I didn't get to my project until well after 11pm. I'm a nightowl so that's when I work best, hehe. Come to find out, EVERY SINGLE PIECE (except 1) was exactly 1/2 inch SHORT!! I mean SERIOUSLY??? Too long I could have trimmed to salvage in some way, but too short?? Dangit! 1/2 inch to the Teeee, so at least he was consistent, haha. Anyway, I ended up having to resort to the damn yellow box afterall :( it was tedious, time consuming, painful, & ridiculous considering I'd PAID to avoid this!! I finished installing around 2am, moved the fridge back in place, & finished cleaning the rest of the house in preparation for the Open House later that day. Not sure where the breakdown in communication occurred, but someone didn't get the memo about my measurements!! Thx for wasting my night, guys. I tried calling several times in the following weeks, but he was conveniently always "With a client" or "Out" or "Not working today" so I basically paid for useless product / cuts. read more

Padlocks and an energy drink. All you need to get your day started. The store is clean and organized and the people are helpful with questions if you have any that need answered read more

For a recent remodeling project, Ashby became my one-stop shop for doors, windows, and all the trim. I worked with Jeff Bloxham who was extremely patient, helpful and accommodating. He was always available on the phone, responded to emails within a day, explained and described the product options and emailed me pictures and schematics. Due to him acting almost as a designer I was able to buy the windows sight unseen, and they fit and look perfect. Also the pricing on the doors and windows was the best around. read more

Definitely one of the better lumber yards in the bay area. The concord store has a very spacious layout with a huge selection of lumber. The yard guys are helpful and hustle to keep you from waiting in long lines. The " wait here for service " sign is clearly visible in a central location. Salesmen are courteous and professional and know the products they are selling, from application to quality.I have been doing business in the the area for several years now and I prefer this store because of the overall service, price and selection. read more

5 stars because they deserve it. Summer L. Has been my sales rep for years and is absolutely amazing. Great customer service and is very knowledgeable. I highly recommend seeing her for your project needs! read more

We have been using Ashby Lumber for over the past 25 years, during some of the toughest times for our business, they stood behind us. Their manager Dan, first opened our account and has always been someone who takes really good care of us. Our office and showroom was directly located across from Piedmont Lumber, and although they were closer and a good company, we preferred to use Ashby because of the relationship Dan built with us. It was well worth the drive across Concord to know that we were in good hands. Andy, in the window department has been great to work with over these past years. He is professional and respectful. His response time on quotes and returning phone calls is great, I don't have to call for status check-ups because he is always on the ball and keeps me in the loop with everything, which makes my job a lot easier. I enjoy being able to rely on someone and know that I won't have to worry about follow through on their end. I feel we have built a great working relationship and look forward to our future projects together. The whole team at Ashby are just great people who really seem to love what they do. Candi Toupin Toupin Construction read more

Quality product, exceptional service. My boyfriend and I are building a tiny house and have no previous construction or carpentry experience so when we looked for lumber, we were looking both for excellent material, and for a great deal of expertise and patience. We found all that and more in Pat at Ashby Lumber. Pros: -Pat patiently shows us the many options available to us, makes recommendations and provides insight into why he's recommending what he is. He answers our questions (and believe me, we have a LOT) with patience and expertise. -The lumber yard attendants are fast-moving and accurate. -Orders are processed quickly and even custom-milled orders arrive within fewer than 10 days. -The lumber is of remarkable quality. At Ashby, you'll likely note that the price is higher than what you'd see at Home Depot or Lowe's. You get what you pay for. At Ashby, you're getting service, expertise, and quality. read more

I called this place to get wood because I know they have better wood than home depot usually. Called ahead of time to make sure they had the wood because I was already in Berkeley but since I live closer to this location I figured I'd shop more local and gett it closer. Show up and they didn't even have what I wanted in stock when they said they did. Then they wanted it me to pay more money than what I was charged originally for them to cut some boards down the middle in half to give me the size they said they had already in stock. If you order or call them make sure they check 3 separate times that they have it in stock because sometimes twice is not enough. Wasted 2 hours switching trucks having my workers at the location to show up with nothing. read more

I recently moved to the Bay Area and needed some assistance for a project. I called Ashby Lumber and they sent out an independent contractor, Bob. He arrived on time and completed the project for me quicker than I expected. I appreciate the excellent customer service that Asby Lumber provided. Thanks very much! (Saundra Haggerty) read more

I am a first time home buyer so the whole process so far has been slightly overwhelming to say the least. I never thought about having to get a new front door, or everything that came along with it. Thankfully we had an amazing salesman helping us out. Steve came out measured our doorway and explained how easy it would be to install. The whole time he was completely professional, friendly, honest, and respectful. He took his measurements and explained the timeline. Everything happened as he said it would. Door is now installed and looks wonderful! We will definitely be using Ashby again and asking for Steve. Also the quality of the door is just phenomenal, you can feel the difference in quality from our new door to the old one. If you're looking for a great guy to help you through your door buying experience ask for Steve, he's a great guy and really puts you at ease. read more

Best wood in the county Home Depot carries garbage & this place has top quality lumber Love it! read more

I needed a custom window for our bathroom remodel. I started at Dolans. They told me I needed to fill out a form to get a quote and it would take a week. I called Ashby Lumber and spoke to Arlo. He asked all the questions needed and I had a quote within an hour. He also quoted me the shortest lead time which was 4 weeks. I contracted with Ashby immediately. Arlo was so great with communication throughout the entire process and extremely responsive. The window was delivered to the warehouse on exactly the day Arlo promised and it looks beautiful in our bathroom! I will certainly be a customer again in the future. Thank you Arlo! read more

Great customer service! Lillia was so helpful and accommodating. The staff really know their stuff and go above and beyond. Thanks so much Ashby Lumber! read more

As contractor I seek out local businesses and do my best to support them. They are good overall. The experience in the window department though was tough. I was ordering windows with a sales woman I had ordered before. After giving me a quote, she never again responded. I e-mailed, called and even stopped by (she was there was busy, but did see me). I called Nolan's Lumber. Also no reply. So Home Depot it had to be. Really sad. read more

I had to replace the siding and trim on my house and without much knowledge was pleased with the knowledge and help from JW and JR. They patiently assisted me with my order and the forklift drivers brought over my lumber helped me load up. Made the process flow efficiently. Thankyou! Made a lasting impression on my first two visits! read more

I bought a Simonton glass sliding door from Home Depot. Naively I thought it came with a keyed handle. It did not. Home Depot would not order the handle for me. Simonton (located nearby) does not engage in direct sales. I googled "authorized Simonton dealer" and Ashby Lumber came up. Arlo answered my email, asked smart questions to make sure he would order the correct keyed handle for my door, and efficiently placed the order and emailed me a copy. He responded positively to my request to have the keyed handle shipped to the Berkeley Ashby Lumber facility, which is near where I live. About a week later I picked up the handle and had it installed. Arlo provided excellent customer service, even calling the Berkeley facility to make sure the handle had arrived on schedule and that there was a person who would help me when I arrived to pick it up. read more

I have ordered front doors at Ashby Lumber - few thousands of dollars price tag. During installation installer noticed many defects and manufacturing issues that prevented doors to be installed (including asymmetrical doors frame). Since the installation was in progress and original doors were already removed, I have asked the installer to fix the issues as much as possible and install the doors anyway. This resulted in paying heavy extra money for the installation. I have of course immediately contacted Ashby Lumber explaining the situation and providing detailed photos of the reported issues. There was some email communication going on for some time with Ashby Lumber about this matter. I got to know that the doors manufacturer send some people to that Ashby Lumber to investigate the issue. NOBODY ever follow up with me even after I contacted them - radio silence, no even "I am sorry". This is a unbelievably non-professional approach, which speaks of culture at this store. It is very disappointing, especially since I talk about the product worth thousands of dollars. read more

I have to agree with some of the other reviewers. They have great selection of lumber and reasonable prices!!!! Service is excellent, the staff is hard working and knowledgable. They don't mind giving you advice on things, i've been doing carpentry for many years, but its still nice to get feedback from people. I would say the only negative is they are a little bit removed, more of an industrial area next to the freeway, but the parking is easy. I will continue to buy from them when i have projects in the area. I recommend Ashby Lumber to novice or pro contractor!! read more

I drove the whole way from San Francisco to look at interior doors. The salesman was not only NOT helpful...he was rude and condescending. Guess he only likes to deal with contractors, not homeowners. Gave me a quote for two double doors. I emailed the quote to my contractor and he was able to get the same, exact product at Dolan Lumber for $200.00 less. I own a 90 year old home and plan on replacing all the windows and many doors, but not at Ashby Lumber. read more