I never considered the possibility of owning a home, but both Joe & Rolando went at my pace &…read morecalmed down all my worries. Their professionalism is unmatched, especially with their care for details. I could rely on them on consistent communication, and support through any confusion I may have. To anyone who has doubts, just knOw that you'll never feel alone in this process with these two dynamic duos.

I've bought and sold several homes before, and working with Joe and Rolando was by far the best…read morerealtor experience I've had! With Joe, you're so much more than a client; you become trusted friends. Joe and Rolando will ensure you find the right home, at the right price, and it'll be fun along the way!

Working with Justin and Team Taparra was one of the best experiences we've had in a real estate…read moretransaction. Their level of care, communication, and thoroughness truly made us feel like we were their only clients. In reality, I know they are incredibly busy but you would never feel that from the attention they give. The team kept everything organized and transparent through multiple forms of communication. They consistently summarized progress, next steps, and anything we needed to know in a clear and simple way. Their approach allowed us to stay updated without feeling like we had to manage or track every little detail ourselves. As full-time working parents with three young kids, that level of support and effective communication made a huge difference for us. We always felt supported, informed, and confident that things were being handled thoroughly behind the scenes. I would absolutely recommend them to anyone looking for a professional, highly organized team that genuinely cares about their clients.

Working with Justin Taparra made our home selling experience remarkably smooth from start to…read morefinish. His excellent communication kept us informed at every step, and we never felt left in the dark about where things stood in the process. Justin's knowledge and experience in real estate were evident in how he understood exactly what we were looking for and guided us accordingly. His professionalism and attention to our specific needs made what could have been a stressful transaction feel manageable and well-handled. We're very happy with the entire experience and would highly recommend Justin to anyone looking to buy or sell a home.

Royal Realty's Michelle Lum changed my bad luck with property management and showed me that…read moreexperienced and professionalism still exists in this industry. She genuinely cares about her work and makes her clients a priority. After 3 months of vacancy, I switched PM's and hired Michelle to upgrade my kitchen and find tenants for my house. She understood the sense of urgency and with every conversation, she gained my trust and respect very quickly. With her extensive experience, she offered valuable insight, fiscal resolutions, preventative maintenance strategies, and went above and beyond my expectations, which is hard to accomplish, considering I am a PM and Realtor myself. She is intelligent, efficient, compassionate, and detail oriented. I am truly blessed to work with her and grateful for everything she has done for me.

Michelle Lum is the most helpful and thoughtful realtor / property manager we have ever had! She…read morehandles things immediately and respectfully. She works very hard to get things done and is very understanding and supportive through all kinds of situations. She's also just a really good person who you can tell is looking out for your best interests. Thank you so much !

Devin just help me purchased my first condo in Oahu and I cannot say enough things on how great…read moreand professional he was. Besides being very knowledgeable regarding Oahu' real estate market I can honestly say he has his clients' best interest. The transaction went super smooth, easy to communicate with him and available at any time to answer my questions and guide me thru. I would definitely recommend him as a realtor and intent to use him again on my next purchase.

As a first time homebuyer I was very nervous about the entire process. I reached out to Devin just…read morelooking for some information and he helped me through every single step. He answered questions I had (no matter how silly) and even those I didn't know I had. He was incredibly patient and willing to respond at any time of day leading me to feel comfortable and confident in my decision to purchase a house. Devin is not only very communicative and knowledgeable but so willing to work with hectic schedules and budgets. I'm so beyond appreciative and amazed of Devin's ability and drive for helping me find the perfect house and fighting for his clients during the closing process as well. I'd definitely recommend Devin to anyone looking to buy or even just get some questions answered regarding the home buying or VA loan process. If ever I'm in the market again I'll absolutely be using Devin again!

If I can give her 20 stars I would! As a first time homebuyer in 2016, Ebonee gave me the best…read moreexperience ever. Trustworthy, honest and so eager to help me understand every aspect of buying a home. I felt like I was in good hands. I will definitely work with her again when I buy my second home. Currently we moved to WA and she is now our property manager with the help of Mishalei. I couldn't be more happier with the service ILR has provided over the years. They communicate so well and when we came back to visit Oahu in July 2023 for a graduation party, we drove by our house and we were surprised that our home was in better condition than when we lived there Hahahah! Lastly, Ebonee was so kind to help us navigate through the lease terms for potential rentals we were looking at in WA when she didn't have to!   We are grateful for the service Ebonee and her team have provided for us these past 7 years. We trust their expertise and appreciate their professionalism and kindness when dealing with them. I recommend this company 100% if you ever need a realtor and/or a property manager.

The BEST realtor and property manager I have ever worked with! Professional, knowledgeable,…read moreresponsive, courteous and caring ... services were excellent and with the highest integrity. I can't say enough how happy I was with ALL their work for my real estate needs!

Do not do business with them. I paid rent on time during my two years working with them, I followed…read moremoving out procedures, and six months later I am STILL waiting to receive my security deposit. "Accounting is working on it" is the response I'd get when I inquire about payment. Pathetic. Their office admin is unprofessional and pathetic.

This review is for property manager, Bobbie Sawai. We were tenants in a couple different properties…read moreand have worked with Bobbie of Ivy K for the last 8 years. Bobbie is a great property manager, was attentive and kept us informed the whole time. We paid on time and always made sure to communicate any issues. The units we rented (first one a studio and second one a 2 bedroom condo) were in great condition. We recently became homeowners and are no longer renting. Thanks for your help over the years! Awesome service!

Sunny Lee-Oshiro helped my husband and I buy our first property back in 2015. Recently, when it…read morecame time to look for a new home and to sell our condo, we knew we had to contact Sunny. She and her real estate partner Evelyn Rooney went above beyond to not only get us into our new place (which we love) but to sell our condo quickly for the price we wanted. Both Sunny and Evelyn are extremely knowledgeable, professional, and just downright awesome. If you are looking for help buying or selling, I highly recommend Sunny Lee-Oshiro and Evelyn Rooney.

Kendra, Provides a service that is bar none…read more. While there are thousands of realtors in Oahu.. You have to ask yourself a couple of questions: 1) Is your realtor aggressive? 2) Is your realtor a broker and a realtor? Kendra is professional, efficient, hardworking, works around the clock to make sure your sale or purchase goes 100% quickly and efficiently so that you will not be lost is the competitive market of Hawaii. Her knowledge, experience, loyalty, competitiveness, and eagerness to succeed, her positive attitude, makes you feel like you are worry free throughout the stressful process of buying and selling. There is no need to look for any other agent than Kendra she should be your #1 choice and your only choice for any buying or selling needs in the Hawaii market. Thank you Kendra you have been Amazing!

We worked with Shannon recently. She was the listing agent, and we represented the buyers as their…read moremortgage broker. There were a few hiccups with financing due to appraisal issues, but Shannon stayed strong and did not panic. She is a consummate professional, and her years of real estate experience shined through. A real estate transaction can be stressful for sellers and buyers. Having someone who can navigate around obstacles is critical to any transaction. We highly recommend Shannon to anyone selling or buying real estate in Hawaii!

We recently bought a condo in Honolulu. Rita was the seller's agent in the transaction. To say it…read morewas a bizarre experience would be to give her a compliment. She spends most of the time talking about herself or her husband or her adult children. She even handed all of us their business cards 3 minutes after we started touring the condo. And after that, she asked if we were interested in renting space in her husband's building that he owns. She doesn't really care what you think about a given property or what you may want to know about it. She is only interested in self-aggrandizement. She takes forever to return communications. The negotiations were arduous and initially I thought this problem was originating from the seller but now I am pretty sure it was her that was interfering. After the seller finally accepted our offer, she tried to get us to keep moving up the closing date and when we balked, she issued veiled threats that she was going to try to cancel the deal and take one of the "back up" offers. And at the end, she reneged on one of her commitments she made in the contract, knowing that not living on-island made it nearly impossible to initiate any efforts to force her to comply. What was supposed to be an exciting and happy time for our family turned into an unnecessarily stressful and miserable experience. Real estate agents are paid to make the process easier and less stressful but in her case, she made all of that worse. She is a solo agent so not only is she awful at what she does, you don't even have a broker to complain to about her. I would never even consider buying/renting a property she represents, no matter how much I wanted or needed it and I would suggest the same for you.

Ms. Rita Wong is a true professional and great property manager. I live in one of her buildings…read moreand couldn't be happier. William