The worst service I've ever had, and zero effort to fix it.
We arrived at Asahi shortly before 11pm on a Saturday, and were seated within 20 minutes. It was busy because of their happy hour so that was fine.
Once seated, two of our party of four received water (the other two were out of luck because they apparently were out of glasses). Our waiter, Casey, asked at the same time if we were ready to order. We had already figured out what we were getting while waiting to be seated so we placed our order and waited.
And waited.
We started noticing people that came in after us getting their food. Pretty soon everyone in the restaurant had come in after us, and some tables were empty for the night. Still no food. A party of eight behind us received their second round of rolls, including many of the same rolls we ordered. Finally, around 12:30, an HOUR after we ordered, we stopped a waitress not assigned to our table (Casey had never come back) and asked for water for the other half of our party, and we asked about our food. After finding out our server was Casey, she went and talked to him. It was at least fifteen minutes later that Casey came by. He asked if we were ready to order...until we asked if he was kidding, because HE had taken our order an our ago. The restaurant was almost closed.
Anyways, twenty or so minutes later, after 1am, we finally got our food. It was typical Asahi...solid sushi, but certainly not worth this service. When he asked if we were ready for checks I asked if there was anything they could do for us since we waited over an hour and watched everyone else in the restaurant come in after us and get served. He said "like some edamame?"
Yeah, cause I want some podded soybeans to make up for that. Are you kidding? So I said no, like our meals discounted. He said he would ask, and left the checks. He came back and collected the cards, and hurried away without saying anything about his conversation with the manager. When he brought the cards back I asked what they said, and he quickly responded that they said there was nothing they could do. He said it in a way that made me doubt he ever spoke to the manager. No apologies the entire time, all he said was "you don't have to give me a tip." You think?
We used to come here at least every month but the food doesn't make up for this terrible service and we won't be back. We came before 11, only got home at 2, and were there long enough to see the late night risqué commercials on fox sports. Just terrible all around. If you screw customers into waiting an hour and a half, maybe apologize. And definitely don't offer soybeans/edamame to fix it. read more