Thank you to the whole team for making this purchase simple. Walked out at a good price and with…read morewhat I wanted. Everything when signing was well explained. #Tony #Aaron

First and foremost, I don't typically write reviews but because it was such a frustrating…read moreexperience I had to make others aware who are looking to purchase a vehicle. For context, I live in Los Angeles, and was committed to making the appropriate accommodations to work through this deal the right way. My brother called to express our serious interest, our already approved financing and ready to negotiate a deal before making the drive over to ensure neither party wasted time. He connected with the Manager, Alvardo, they negotiated a price on 3/18, we were emailed an itemized list of the agreed upon price (car history etc.) and we planned on driving out there today, 3/19. When he called last night, to re-confirm today's trip, he was told by Gabby the car was no longer available. We happened to look at the site today and noticed it was still showing as available but noticed it was listed 1K higher. I called today to confirm if the car was available, spoke to Gabby and was told that it was. So I was confused on what the miss was. My brother called minutes later, also spoke to Gabby to address the inconsistency, and then he was told that the car was no longer available. My issue is how unprofessional this is. It's either available or it's not, respectfully, pick a lane. A car isn't a small purchase and this is just truly unprofessional. So for anyone looking to do business with them, just be aware.

After reading all the negative reviews about "customer service" at Keller Ford, I was extremely…read morehesitant to even search their inventory out fear I would find what I wanted. I took the chance and found a new 2017 F250 that was still in their inventory. I sent the General Manager, Matt Meyer, an email explaining I live in Los Angeles and could not simply stop in. I made him an offer in my email and left my phone number. Within an hour, Matt called me and we discussed numbers. I told him I was also looking at a similar truck to his in Bakersfield (whole neither story). After negotiating back and forth, Matt & I could not agree on a price. He thanked me for my time and congratulated me on the truck I would be buying from his competitor. Fast forward to a bad experience in Bakersfield... I called Matt for some clarification on California auto contracts. Matt was extremely helpful and patient even though I was not his customer. I could not praise Matt and his customer service and professionalism enough... well maybe I could have had he gave me the truck for free! Haha

I saw a car online that I was interested in and emailed them. I texted and emailed back with…read moresalesman Juan Perez. He was upfront and sent me photos of the car. I told him I lived several hours away and would want to do as much online as possible if I were to come down and see and maybe buy the car. Juan told me there were some issues with the car so I would not be surprised with them if and when I were to go there. Eventually, there were enough issues that I decided not to go further with the car. To me if there were issues with the car (Ford product) and the dealer was not willing to fix it, then it must be pretty bad or $$$. I never met with or talked to Juan in person or on the phone but he was helpful and no pressure. My only complaint would be that there was never an advertised price for the car and Juan never gave me an answer when I asked him what the price was.

I just want to share a really positive experience I had at the Keller Service Department last week…read more. Prior to doing business with Keller , I was really traumatized for having such a bad experience with Fresno Mitsubishi service department a few years ago(2024) when I had the unfortunate experience of completing a 16 hour shift and finding my car dead in a the parking lot of the State Hospital . After my car was towed to Mitsubishi of Fresno it rotted in a parking lot for 4 months with little to no communication and a very mean woman who did not want to help me was my only point of contact . I swore in that moment that I would never again fall victim to that business and I did not go back to them for a new car . My experience at Keller was the complete opposite. Vanessa was caring , went above and beyond to help me with my service issue and I didn't even wait 24 hours until it was resolved . She made it very clear my business was valued and had genuine concern for what my needs were . I highly recommend this business . Good service is dead, but not at Keller . They take care of you and treat you well and truly go beyond standard expectations. I think I'll stick with Chevy for now on . I suggest you do too . Thank you Keller for taking care of me. Thank you Vanessa . Keller give this woman a raise ! She takes care of your customers and keeps them coming back .

I'm pretty disappointed with the experience I had with the service department at Kellar Motors. I…read moredropped my vehicle off at 9:30 AM expecting it to be looked at within a reasonable timeframe. After waiting 5-6 hours, my car still had not even been serviced. When I asked about the delay, I was told that I needed an appointment, even for a simple oil change. This was frustrating because that requirement isn't posted anywhere in the service department or on their website, so there was no way to know that ahead of time. What made the situation worse was that I didn't receive any updates during the entire time I was waiting. If appointments are required, especially for basic services like an oil change, that should be clearly communicated to customers up front so they can plan accordingly. I hope management looks into this and improves the communication process for customers. I'd be happy to update this review if the situation is addressed.

Marcos helped me out a lot with my whole car shopping experience. If you go ask for himread more

First time buyer here!! We originally came to see Sean but he was kind enough to lead us to Willy…read more Super helpful and patient in making me feel confident and comfortable on purchasing my new car. Answered all questions I had and helped me get the best price possible. Thank you Willy!

Seamless from start to finish! Great selection ; sweet rides and fully accommodating staff…read more Go see Nelson out there...he's a good guy; patient and gets it DONE! Do yourself a favor and if you are financing, do the online application...Saved an inordinate amount of time. Leonard, Stephen and Abel have been fixtures in this locally owned business for decades! Support them! They are the gold standard!

had a great experience buying a car from Hanford Auto Sales. There was no pressure or stress. Their…read moreprices are reasonable and an extended warranty was on offer, too, for extra peace of mind. Nelson and Abel in particular were extremely patient and helpful in the entire process- before, during and after the sale. They advertise they have been in business for 30 years. They treated me with respect and care and they must do that with a lot of customers. From my experience, it explains their longstanding time in the community.

Took care of me . Made it easy for me to buy my first car . I am glad I trust them . I love my car…read more!!

Chris was VERY help helpful and amazing. we needed a car asap and Chris helped us with finding a…read morecar within our price range fast.

Nice staff but business nice. Took way too long. Will quietly add Lowjack, auto warranty, and paint…read moreprotection. Pay attention if you don't want it. I do enjoy my car and felt the price was avg. Staff was professional.

This was my third time purchasing a car from a dealership, and it was by far the most pleasant…read moreexperience I've ever had. I came in looking for a Jeep Grand Cherokee L with specific exterior and interior colors, features and equipment that I could not find anywhere in the area, and Louie and Edgar went above and beyond to help me get exactly what I wanted, and then some. They didn't just show me what was on the lot, they took the time to scour multiple dealerships to track down the perfect vehicle that checked every box on my list. Both Louie and Edgar were patient, knowledgeable, and genuinely committed to making the entire process smooth and stress-free. I never felt rushed or pressured, and they made me feel completely confident and excited about my purchase. If you're looking for a dealership that truly listens and goes the extra mile, this is the place to go. I'm absolutely in love with my new Jeep and incredibly grateful for the outstanding service. Thank you, Louie and Edgar!

I am all about privately owned businesses because you're going to get that genuine caring customer…read moreservice. The employees here are all there for your best interest. Jorge, is truly awesome. I was able to tell him what I was looking for (& I am picky) and he was able to work with what I needed. I would recommend this dealer to anyone, near or far!

We came, we saw and we conquered!!! I love that this is a family business and you can definitely…read moretell. He treated us like family and the process was the fastest car buying experience that we've ever encountered. Happy birthday Sir!!! Thank you for a great experience.

Chris did a amazing job At Kings auto in Visalia Highly…read morerecommend him good Job !!!!

Visited this car lot today and was very pleased they had vehicle doors and hoods open for easy…read moreinspection. As a potential buyer, this really helps when sourcing cars by making it easy to examine the interiors without needing to have them unlocked. The sales associate, Rigo was also very courteous and came out to greet us, then offered to start the cars we were interested in. I was impressed with the customer service he extended to us by inquiring into our needs. Would recommend visiting this lot on your search.