After looking around and getting quotes from multiple companies we decided to go with Artistic Pools & Spa. Our decision was made with ease after we realized that most pool companies will have one person sell you the pool and design and a completely different person runs your project. To us that practice did not seem like the choice that would work, as we like to see and be very involved with people we trust. Artistic pools takes a different approach that separates them from the industry in the sense that the same sales person that designs and sell you the pool, also coordinates the entire project of the build from start to finish. This was a key feature that made our decision easier.
We initially met with Nathan Turner and he explained the way he would be not only the person that designed the pool we envisioned, but also the project manager and main POC throughout the entire build. He was super nice and informative from the start. We appreciated his honesty and the fact that at no point did he ever steer us in the direction where the price of the pool would go beyond what we intended to spend. Factors like those were vital and helped our decision to choose this company, despite the fact that they were not the cheapest option, nor the most expensive either, so their pricing model is very fair.
Now, on to the good stuff, the build process. Sitting down with Nate to build the design was fun and informative and he always gave us great advice when it came to what we needed and what we did not. We decided to go with a free form pool that would have a wet deck, a bubbler, raised water fall feature that fell to an underwater 6ft bench. Once the design was settled, Nate started working on the permits with the City and provided the necessary supporting documentation to process with our HOA. This was about a 1.5 month process for us, mainly due to HOA.
On Presidents Day weekend 2018, the exciting part of the process began. We were out of town that weekend so Nate Facetimed us and he outlined the pool design on our backyard, so that we could make any final changes before the excavation began. We had nothing to add or change from the original design so the excavation began. Nate was very honest from the start and made clear that although, most of the prices negotiated in the contract were set in stone (no pun intended), the only exception would be if we encounter any CALICHE ROCK. We had originally included 2 hours in our initial contract. Nate was very upfront and stated that was one of those things that could drive our price up, so knowing that allowed us to budget some extra money as the excavation of this Rock can cost about $250/hr. We were lucky enough that although we hit Caliche, we did not exceed above the 2hrs that were already included, but just knowing this upfront thanks to Nate, alleviated any unexpected surprises that we could have had had we encountered excess amount of this rock.
After excavation was done, the rest of the steps in the build process went relatively smooth. As always, with a multi-step project like this and weather like what we get in Las Vegas in Feb-April with high winds, we ran into some really minor scheduling issues, but Nate once again proved his expertise every step of the way be ensure we hit our main milestones and never missed a beat or an inspection. We originally started the build process the 3rd week of Feb and they were able to get all the moving parts together and active by the 3rd week of April. They stated our entire build process could take between 8-10 weeks, and they were spot on as we were able to complete our in 8 weeks.
By the time Cinco De Mayo rolled around, we were able to use and really test our pool. We did run into a minor issue with the electric circuit that runs our pool equipment and upon informing Nate about it he had the electrician return to fix the issue. After this we continued to enjoy the pool for about a month and then we noticed an issue with one of our water features that seemed to have a leak. I called Nate again and his response was second to none as expected. He came out and checked the issue himself, then after they began he began getting folks out to find and fix the root of the problem. After a few tries they were able to find and fix the issue and we have not had any additional issues after that. We went the entire summer to this day enjoying and using the pool.
I give this company 5 stars because although we experienced minor setbacks, the end result and response, in our opinion was exceptional. The thorough attention we received from Nate and Wade, was beyond phenomenal. For being first time pool owners, Nate helped us understand and learn a lot of the things that would be involved in our experience and those kinds of interpersonal skills are certainly appreciated. We would recommend this company to anyone, and as of matter of fact we know one of our friends just contracted them to build a pool for them. read more