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    Trident Pool Plaster & Renovation

    4.3 (73 reviews)
    Open 8:00 am - 5:00 pm

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    Response time

    10 minutes

    Response rate

    100%

    Services - Trident Pool Plaster & Renovation

    Pool draining

    Pool installation

    Pool maintenance

    2 More Services

    Pool remodeling

    Pool repair

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    Recommended Reviews - Trident Pool Plaster & Renovation

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    White Spots on Plaster

    About 3 years ago I needed to re-plaster my pool. I interviewed several pool plaster contractors. The sales rep at Trident Pool Plaster & Renovation was pleasant and seemed knowledgeable and their price was right in the middle so I went with them. A few white spots started showing up but nothing to noticeable, then more and more, now quite a bit, especially in the shallow end. I contacted Trident to take a look and see what we could do to resolve this. One of the owners sent his son out, took some pictures and a water sample. Nice young man, polite and professional. A few days later, I received this response denying any responsibility and some recommendations including acid washing the pool. I could not open the water test results so I took a sample myself to Leslie's to see what they were referring to. PH and chlorine levers were inline. Total Alkalinity was low. Calcium Hardness a little high. Cyanuric acid a bit high, not unusual when using chlorine tabs. Total dissolved solids normal. This is the response from Trident:  At your request, we came out to inspect your pool. Part of our assessment is obtaining a water sample and having it analyzed by Leslie's. As a result, your water analysis report is attached for your review. Because the water quality was allowed to become so corrosive, this is what caused the damage to your plaster. We cannot warranty plaster that has not remained consistently chemically balanced, as the report indicates.   If you have a weekly pool service maintaining your pool, I would highly recommend you select a better qualified service as your water should've been monitored and drained long before this sample was taken. We recommend monthly monitoring through Leslie's to check the health of your water in the future and to ensure the maintenance company is performing the services as you expect.    To correct the current issues, we would recommend you drain the water and obtain an acid wash. Because acid washes can damage the plaster, we do not perform them, but usually pool maintenance companies offer this service. Unfortunately, a pool out of chemical balance and the process of acid washing to correct the defects in it now, both void your warranty. Below are the links that explain the effects of bad water on plaster. Within the first link are several tabs that should help you understand the effects of allowing the pool water to become corrosive which is what has happened in your situation.  Links & Excerpts from National Plasterers Council:  EFFECTS OF BAD WATER CHEMISTRY Pool Water Chemistry Effects & Prevention | NPC (nationalplastererscouncil.com) (This document discusses balancing water, available anywhere so you can read it there). This argument was debunked years ago See: R.J.Lee Group pool plaster report https://poolgeniusnetwork.com/blog-1/it-is-time-to-separate-plaster-fact-from-fiction-and-reality-from Also:https://www.troublefreepool.com/threads/white-spotting-of-new-plaster-pools.54515/ It was determined that white spotting was caused by several contributory elements, all due to improper plastering practices: too much calcium chloride added as a set accelerant; adding water to the hardening plaster surface; trowel-pressing the added water into the surface, creating porosity and micro-cracking in localized areas or spots and late hard troweling. Issues with Tridents response. They say the water is too corrosive and has not remained consistently balanced, "as the report indicates". Where does any report indicate water has been "consistently" anything? Water balance is a constantly moving target. They highly recommend I use a better pool maintenance service. I received my Certified Pool and Spa Operator Certificate (CPO) sponsored by Leslie's Pool Supplies in 2011. I built this pool over 22 years ago. My original plaster lasted over 19 years without a problem, this plaster is not even 3 years old. Acid washing is the worst thing you could do to a pool so I was surprised they suggested I have it done and that it would then void the warranty. Interesting. If my water is so aggressive, why isn't the whole pool affected? Why does the plaster in the spa look like brand new? Also, does aggressive water cause plaster to de laminate and come away from the gunite? After 19 years mine never came off. The answer is the installer working the spa worked alone. He took his time and did a very good job, I even told him so at the time. The other installers were over watering and over troweling. I don't really care if Trident honors their warranty, i never thought they would. They have already lost more than the cost of repairing the damage. I have since recommended other pool plasterers to people, including a well established pool maintenance company. I am a licensed General Contractor in Nevada for over 20 years and had never considered looking at Yelp reviews before hiring another licensed contractor. Now I know I should have.

    Repaired and repainted cool decking

    These guys repaired and re-painted my cool decking and did an amazing job replastering my pool! They were excellent communicators, showed up when they said they would and were ON TIME! My property was left clean and ready for pool season!!I'm so happy with the job they did! It looks amazing and I'm so happy I went with them!

    Deck coating removed.

    Excellent company to work with! They stuck to the timeline they gave us, price was competitive, and they are more than willing to answer any questions we had about the project. Scott was easily available by text and responded quickly. He has even been willing to answer questions after our job was complete, which we appreciate. When we had to call the office, the lady who answered was very nice and answered our questions and concerns quickly. Our estimator Jon was great too. Scott's son did our pool start up and is very knowledgeable and has a great personality. Overall, our experience working with this company was fantastic. We were so pleased with the customer service before our project even started, that we gave a neighbor a referral and that neighbor hired them and has been pleased as well. This is exactly how companies should operate. We highly recommend Trident Pool Plaster and Restoration. The entire scope of our job was chipping out the old worn out plaster, remove old coating and recoat and paint the pool deck, and redo the plaster with blue quartz plaster. Our pool looks brand new again!! We are very pleased.

    Chip out
    Lorena H.

    I hired Trident to refresh my pool. New tile, plaster and light fixture. I enjoyed working with Scott and his team. Scott was responsive each time I reached out to him and I appreciate that so much. I'm in love with my new pool. After seeking 5 bids and reviewing many reviews I'm happy I went with Trident . I had a good feeling about this company from the start. I'm happily enjoying my new pool, thank you Scott and team!!!

    Before and afterward photos of the pool, spa and decking.

    We moved into a home that the pool,decking and spa needed to be renovated.This was a huge financial investment for us. We took our time to find the right pool company with the right contractor. We decide to use. Trident pools a family business. From the office staff, on they were professional and knowledgable. Scott and his son Carson listen to our vision of what we wanted done to our pool,spa and decking. Trident pools staff communicated with us daily and kept us updated on the progress as well as being responsive to all our questions. The entire team was pretty amazing. They turned our vision into a reality and nailed it| My wife and I highly recommend Trident. pools, we give them 1 to 5, 5 stars being the highest for competitive pricing and excellent work. If you have any questions about my experience with Trident pools please give me a call because I highly recommend them. Ron Esther. 951 966-1701 (Please see the before and after pictures attached)

    Kool deck
    David G.

    Just had our pool renovated by Trident and we are completely satisfied. From start to finish Carson and Scott and knowledgeable and provided us with all information and more to feel comfortable with the renovation. They were very communicative and kept us updated through the whole process. We even had landscape done by another company at the same time. They worked with the landscape company to not impeded each other and keep our down time to a minimum. Our pool was 20+ years old, we replaced the tile, replastered with quartz, and replaced equipment (pool and spa lights, pool pump) It only took them about two weeks and they were even able to offer us an upgrade option at a little more cost to have an app on our phone rather than the handheld pool remote. Managing my pool now is awesome. Our pool is like brand new and luckily it was done with enough time to enjoy for the rest of the summer. Highly recommend Trident for any pool renovation needs.

    Trident pool and plaster just finished our pool Renovation and we very satisfied with all aspects of the project. I contacted 3 different companies and Trident was the only one to respond. Jon met with us immediately for an estimate and sent it to us the same day. We gave them the go-ahead to start our renovation. Carson and Scott were great to work with. Scott would let us know when the crews were scheduled and we had no delays. Our pool looks great and the new equipment installed by Chuck looks and runs awesome. Thanks again to Scott and his crew.

    The replastered pool. We did a quartz with blue and smoke colors. I loved that Trident included the little tile step targets in the price.
    Megan R.

    What a great experience! Trident was super responsive and made the process of replastering our pool easy and free of drama. I appreciated their communication. Carson explained the process thoroughly and professionally. Scott started the work within a couple hours of me signing the contract. The new tile looks gorgeous and they didn't leave a mess. Here's an example of their great communication: The first night when the water was being pumped from the pool, the pump would pop our GFI every 5-7 minutes. I was able to text with Scott around 9pm to arrange for another pump. I don't expect businesses to get back to me well after business hours like that, and I was pleasantly surprised at that interaction. These guys are top notch and I'm thinking of hiring them again to redo our concrete patio and pool deck.

    They damaged the paintings on my pool deck. I talked to Scott Walker about it. He refused to fix it unless I had the touchup paint, which I don't have. He said someone painted over it. It was never painted over it. It was the original painting. He still refused to fix it. Very irresponsible business. Response to Scott's comments: Scott, I don't appreciate you twisting my words. We bought the house 20 years ago. Where do you get the 22 years from? Your crew didn't clean the pool deck properly because there were white chips from old plasters all over the pool deck. It is straightforward to notice. You can't miss it. All they did was rinse the pool deck twice. It didn't work because I could see the chips all over the pool deck. Finally, one of your crew bought a wet/dry vac to clean up the mess. It worked. Why didn't they do it in the first place? My pool deck got remodeled six years ago. I never asked you to redo the entire deck. All I was requesting was to fix the damaged spots. If I had touch-up paint, I would let you fix it. One of your staff used a harsh brush that ruined the pool deck paintings. Also, they dragged the buckets to move, creating scratches and damaging the paintings. It has nothing to do with the aging deck. You said someone painted over it. No one NEVER painted over it. It was original paintings. Since you are remodeling the pool deck, you should know where to find the paint that matches the deck's color. I am very disappointed in you because you refused to be responsible for the damaged paintings. You are using the contract as an excuse. Business cares about money more than being accountable and honest. That's very sad. Another Updated from Scott, March 23, 2023 He wrote, "You're just an unhappy person. You complain from the day we started. Have a nice life. By the way, you don't call me for anything; You're on your own. Scott: I never complained from the day you started. It was after you and your crew completed the project. Your crew did not clean up the mess; hence I complained and told you to clean it up.

    Jennifer ..

    Trident did a fantastic job!! The crews were on time, super nice and hard-working (even in 110 degree heat)! I highly recommend them for pool replastering/tile!

    Renee T.

    Absolutely fantastic! Scott and his crew did an amazing job! Our pool looks fantastic. They kept us informed throughout the process and very responsive to all texts and calls. The quality and price was great! We're so happy that we selected Trident!

    Before (old flagstone)

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    25 days ago

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    2 months ago

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    Thank you, Paul. We appreciate the business and the review.

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    7 months ago

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    3 months ago

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    3 months ago

    Excellent workmanship and price was awesome. Great support from Carson. Would use again if needed

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    3 months ago

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    10 months ago

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    Thank you, Sherry. It was a pleasure working on your project.

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    5 months ago

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    Thank you for the kind words, Lesley!

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    Thank you so much we really appreciate the work and the opportunity.

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    2 years ago

    Outstanding! Communication, timeline, pricing, everything. Highest recommendation. Thank you all.

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    Thank you for the kind words and allowing us to work on your project!

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    Ask the Community - Trident Pool Plaster & Renovation

    Review Highlights - Trident Pool Plaster & Renovation

    Scott's son did our pool start up and is very knowledgeable and has a great personality.

    Mentioned in 51 reviews

    Read more highlights

    PoolSmart - PVC leaks fixed!

    PoolSmart

    (17 reviews)

    Westside

    I hired these guys to fix my pool that had turned green from a previous pool company. I paid…read moreJohhny and Trinity thousands of dollars to get my pool back but they never delivered on their promises! These people are devoid of character and ethics in business . They drained my pool and did an acid wash, charged me over $300 for "startup chemicals" and assured me the pool would be clean for my tenants but they knew all along that they were going out of business so they stopped sending the pictures with the weekly status reports and started ghosting me when I inquired about why I haven't been receiving the pictures and of course no reply! Against my better judgment and as a gesture of good faith, I prepaid my pool service from September until February so I didn't have to deal with very unreasonable tenants. To my surprise, Johhny and Trinity did not refund the remainder of my prepayment and lied to the new contractor Desi at Pool Medic who to my surprise tried to get me to pay for Dec & January pool service . They seemed like honorable people, but I can't warn you enough to stay away from these people if they ever get back into the pool business again. They ghosted me and then claimed they didn't sell their business to another vendor and to my surprise I got a bill for services that were already prepaid from Pool Medic. Johhny assured me he would send me receipts of the credits to my credit cards but as of today that never happened. Nevada law says 10% upfront only and every time they did work for me they wanted 100% upfront. What a disappointment and betrayal of trust! Karma will get these two!

    First time customer…read more I had a burned out pool light. It's supposed to be an easy fix, that turned out to be anything but! The pool smart team gave me practical advice on how to do the repair economically, and was even cool with me shopping for parts online. No upsell or up charge pressure at all! It turned out to be a really complicated replacement, due to a lot of difficult job site conditions that weren't expected at the beginning of the job. The pool smart team completed the repair the same day, and everything is working perfectly. Solid choice. Look no further!

    Trident Pool Plaster & Renovation - poolservice - Updated May 2026

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