Honestly Things started out SO great and I was very impressed! I even brought my niece with me and…read moreshe started treatment there. I will start by saying, Dr. Varallo has a great chair side manor, and is very personable, but that doesn't make up for what has happened. I am being as detailed as I can be as to warn others to really, really do their research. Midway through the projected treatment time I started to get nervous. I constantly had to remind him what my "end goal" was and once I got a comment of "Oh, I would have done things differently from the beginning if I knew that".. My goal was clear at the beginning. When we were almost done treatment I was told that my bottom teeth were done.. While still being very crooked. If I didn't mention anything they would have been left like that! I, with no dental training, had to ask for a bracket reposition, Thanks internet! At this point I was very unhappy and afraid I wouldn't be happy with my results. I confided in the assistant multiple times to let her know I was not happy. (Please note that my anger is with the office manager and Dr. Varallo.. The assistants that I have personally worked with, Ashley and Sandra) were really kind.) The braces were removed and I made it clear I was pretty unhappy, (so much so I teared up when I saw them without the brackets on for the first time) with the results and nothing was said or done. Literally nothing. I thought I was just being a little picky, but Fast forward to a trip to my regular dentist for a cleaning, I was asked if I had finished my treatment with Dr. Varallo... My crossbite (effects my TMJ) and midline were never fixed or even attempted to be fixed. My front six teeth are uneven some being higher than others, and now after nearly two years I am starting from square one again. When I expressed how unhappy I was with the office manager she let me know Dr. Varallo went over "the limitations as to what he could do". I was then told by Denise (OM), that Dr. Varallo would not see me during business hours and if I wanted to talk about it, I could go in before the office opened, or during a lunch break, but those times were not an option for me at all, as they were in the middle of drop off and pickup for school. I have now been to a few orthos in the area and have gotten consults and exams. ALL of them have said more could have been done to get a much better outcome not only cosmetically (my main goal was to widen my smile and I was told unanimously that more could be done while Dr. Varallo said no more could possibly be done) and to fix my bite. I am back at square one and about to start treatment again. *Edited to add, Dr. Varallo never reached out or acknowledged that I was upset or dissatisfied with my outcome. NOT ONCE. Owning a small business and knowing first hand how word of mouth is really how you get business, that shocked me. And he seemed like such a nice guy who genuinely cared. After he was informed of the yelp review, he sent an email asking if my niece was going to continue her treatment here after "I lost trust in his practice" he then smugly offered to refund HER entire treatment cost while not mentioning a thing about to try and make things right with me. He did not even apologize or try to make it right. I sent a follow up email and it went unanswered. He did this knowing I had seen other orthos and have to redo treatment. I am willing to share all other orthos findings and new treatment plan privately with anyone who wishes, as I hope that this beer happens to anyone else. As an adult patient, I can not even begin to tell you how stressful this whole process was. From taking tons and tons of time off work (I was told at my consult they were open mornings, then found out they don't do morning adjustments those are for "long appointments", to now having to hire a lawyer to get my money refunded so I can go spend another two years fixing issues, I am not only frustrated, but could be out well over $6000. I truly, truly urge you to get multiple consults and to think on this decision as it could be extremely costly and time consuming.

Convenient location with knowledgeable and friendly staff! Plenty of flexibility when it comes to…read morescheduling appointments and there is never a long wait. I had some crowding, so a few of my teeth needed to be shaved down a bit before they could be straightened out. That was quite jarring but Dr. Vallaro and his staff were so kind throughout the whole procedure. And most importantly it was expertly done. Currently I'm about half-way done with Invisalign and I'm making great progress. I can't wait to see the finished product. Would highly recommend Dr. Vallaro and his team!

They will overbook appointments, and you will be waiting HOURS to be seen. They will be having you…read morewaiting in a seat, while taking other patients. The front desk people will be on personal call, talking about the dates they have, and personal lives... not doing much at all... while you fall asleep in the sofa they have in the front waiting room. At least the couch is there for you to PASS OUT waiting for your kid to be seen.

I think this is a good practice and my niece has had a good experience here, but I picked her up…read morethe other day and I don't understand all the photos. At first I thought I was in the wrong place. I thought I was at a photo studio. I looked around in the waiting room and there are photos of the doctor and her family EVERYWHERE. It is kind of strange actually, But, like I said, my niece is happy with her care.

My third child to go through braces with Dr. Levine and staff just finished her treatment…read more Braces are a 'grudge purchase', and an expensive one at that (especially three times!), but the staff here are very welcoming and knowledgeable. And kudos to the new office- when we first started treatment when they were across the street it was a cramped, run-of-the-mill office. When it came time for our daughter's treatment she went for her initial consultation with my wife, who came back raving about their new digs ("I feel like I'm in a spa!) Dr. Levine is obviously up on all the latest ortho-technology, but he's also a very laid-back guy and great with young people.

Another shout out for this super-skilled orthodontist and all-around great practice! I have a brace…read morebehind my front teeth to keep everything in place, post childhood braces. Periodically the brace needs repair. Dr Levine fixed everything up--easy peasy-- and did so with a warm, friendly manner.

I came to Dr. Meyer and his staff to correct one tooth that had turned out post Invisalign. I had a…read morelong relationship with Invisalign prior to finding Dr. Meyer. He has been the most professional and honest orthodontist I've met. I'm happy with the results and I'm still a few months away from completion. I wish I had found him along time ago. I finally feel like my teeth are where they should be for the money spent. The office is clean and updated. The staff has always been kind and easy to communicate with.

I love Dr. Meyer so much! I used to see him at his previous office (back when I was in middle…read moreschool!!) and followed him to his new solo office. Despite leaving me with perfect teeth years ago, I failed to wear my retainers and found myself at 24 with a pretty janky smile that I was looking to fix. Dr. M suggested I try Invisalign and put me on a 9 month plan. The process was seamless, and I couldn't be happier with the results. What I've always loved about Dr. M is his ability to explain the course of treatment in a way that's easy to understand. He's also always been very realistic about results. Plus, the girls in his office are the nicest!! However, as much as I adore the whole team, I'm definitely going to be wearing my retainers this time around so I'm hoping i don't have to see Dr. M and his staff any time soon :)

Love this place. Dr. Dela Cruz is patient gentle and never rushes. The entire staff is great. 5…read morestars in my opinion. Jill B

Avoid this place at all costs. Lipstick on a pig. They have "specialty doctors" who actually are…read morenot and lie to patients about being in-network to collect max fees. They also like to upsell needing extra xrays and CT scans etc when it's not needed to perform the work. We were told their "oral surgeon" was in-network. Did the consult and the copay was going to be approx. $2400. WITH INSURANCE, which then left us cleared out through the end of the year also. These practices are common place in the dental industry. I spent years in it. Had I not, I would have never known and just paid the exhorbitant prices. I feel sorry for others they take advantage of this way due to be sneaky.

Excellent Customer Service! I love my Invisalign!…read more Dr.Perlitsh & her team are Outstanding! You won't be disappointed! I love my teeth!!

From the owner: We are known in the community for delivering the highest quality of personalized orthodontic care,…read moreby a highly skilled, experienced team. We pride ourselves in delivering exceptional care in a friendly atmosphere.

Dr. Hesby and his team are the best! They deliver amazing results and make the process much more…read moreenjoyable than it would be otherwise. I'm a 32 year old professional who got treated with Invisalign and not only do I love the outcome but I actually loved going in for my appointments; the staff actually become your friends through the process. I'm so glad my dentist recommended them!!

This dental office is clean, new, modern technology, and easy to book appointments. In fact, they…read moreare usually very punctual for appointments. I have been a patient here for about five years and sadly, I've been going to see flaws with service: the staff seemed to be eager to "sell" services Villa recommendations and even borderline scare tactics. Unfortunately, I recently had an experience with a dental cleaning that caused my lingual retainer to become loose, and then the doctor acted like he could respond, but his effort led to a loose retainer within a couple of weeks. When I went back in to get a permanent crown placed, I pointed out that his previous attempt wasn't sufficient. He then made it seem like it was my problem to deal with the retainer and told me to remove it and get a pop in overnight retainer instead. When I told him I'd already tried that, which led to the permanent retainer, he told me he could refer me to an orthodontist, and, typically they didn't make repairs in the office. In the past, I had the permanent retainer pop off on the end and the previous Dentist at the office fixed it efficiently and the same day I had the problem (about 4 years ago) and it's still intact. I really hate that not only did he set expectations poorly about fixing the mistake caused by his hygienist, but then he walked out of the room , leaving the subject unclear/unresolved and then told me I had to deal with it via orthodontist. In addition to this problem, my husband also has commented that the newer hygienist was rough with him, he felt like he was being handled like an animal. I'm now questioning my swap all those years ago to the local office instead of driving to Waltham for care. the administration team has been responsive in trying to come with resolutions and I hope my review can be updated in the near future.

Friendly staff, gentle, clean environment, top of the line care!…read moreMy first visit was amazing. I am actually looking forward to my next cleaning in six months!

Our daughter went with Dr. Ma for her braces. It's been more than a year working with Dr. Ma. We…read moreare generally very happy with her and her office. Everybody were friendly, polite and professional. We first heard of Dr Ma from word of mouth from other parents who had gone through doing braces with their kids. Dr. Ma has a good reputation around the lexington area. Her work is good and she is thorough with details and the fitting process of retainers. Braces is one of those thing that forces you to have a long term relationship with your dentist, as the process takes a long time. It is important to weight in a lot of other factor (can you work with the dentist and staff at the office in the long run, communication, how well they listen to your concern, care and attention to details..etc) rather than just upfront cost itself when selecting your dentist. We can't say for other dental procedures but for the cost of braces related procedures, we think Dr. Ma is very compatible with most reputable dentists around this area.

Would not recommend, I do not feel Dr. Ma has the patient's best interest in mind. It is…read moreundoubtedly #2 after her own bottom line. I needed some very basic work done, this office made me undergo expensive preliminary work and refused constantly to honor my desires, as an adult, to decline further orthodontic work. I highly advise against visiting this office.

She is too greedy and too impatient. She never answered my questions and never responded back to…read moremy emails either. She never kept her word. Her focus is on financial business instead of patient care. I complained about the poking wires many times but never got her attention immediately. She complained that I was too sensitive to tolerate the pain as others. She charged me $4600 in 5 months for metal braces and made me suffer severe bone loss and gum recessions. She didn't want to remove my braces before my wedding as she promised before the treatment. She asked me for more money without any reason.

Dr. Yuci Ma is an excellent orthodontist. She was recommended to me because I had complicated…read moreissues including jaw and neck pain and my teeth were out of alignment. She had to work on aligning my jaw for 6 months before I could even get braces. She was very caring and was endlessly patient with my sensitive mouth. Her staff is very well trained and are friendly and delightful. Whenever I had a problem, I was able to get an appointment within a few days. I am an older adult but I saw that she and her staff worked very well with the middle school age group and their parents. I am very happy that she not only gave me a lovelier smile, but also solved the pain issues I was having.