Honestly Things started out SO great and I was very impressed! I even brought my niece with me and…read moreshe started treatment there. I will start by saying, Dr. Varallo has a great chair side manor, and is very personable, but that doesn't make up for what has happened. I am being as detailed as I can be as to warn others to really, really do their research. Midway through the projected treatment time I started to get nervous. I constantly had to remind him what my "end goal" was and once I got a comment of "Oh, I would have done things differently from the beginning if I knew that".. My goal was clear at the beginning. When we were almost done treatment I was told that my bottom teeth were done.. While still being very crooked. If I didn't mention anything they would have been left like that! I, with no dental training, had to ask for a bracket reposition, Thanks internet! At this point I was very unhappy and afraid I wouldn't be happy with my results. I confided in the assistant multiple times to let her know I was not happy. (Please note that my anger is with the office manager and Dr. Varallo.. The assistants that I have personally worked with, Ashley and Sandra) were really kind.) The braces were removed and I made it clear I was pretty unhappy, (so much so I teared up when I saw them without the brackets on for the first time) with the results and nothing was said or done. Literally nothing. I thought I was just being a little picky, but Fast forward to a trip to my regular dentist for a cleaning, I was asked if I had finished my treatment with Dr. Varallo... My crossbite (effects my TMJ) and midline were never fixed or even attempted to be fixed. My front six teeth are uneven some being higher than others, and now after nearly two years I am starting from square one again. When I expressed how unhappy I was with the office manager she let me know Dr. Varallo went over "the limitations as to what he could do". I was then told by Denise (OM), that Dr. Varallo would not see me during business hours and if I wanted to talk about it, I could go in before the office opened, or during a lunch break, but those times were not an option for me at all, as they were in the middle of drop off and pickup for school. I have now been to a few orthos in the area and have gotten consults and exams. ALL of them have said more could have been done to get a much better outcome not only cosmetically (my main goal was to widen my smile and I was told unanimously that more could be done while Dr. Varallo said no more could possibly be done) and to fix my bite. I am back at square one and about to start treatment again. *Edited to add, Dr. Varallo never reached out or acknowledged that I was upset or dissatisfied with my outcome. NOT ONCE. Owning a small business and knowing first hand how word of mouth is really how you get business, that shocked me. And he seemed like such a nice guy who genuinely cared. After he was informed of the yelp review, he sent an email asking if my niece was going to continue her treatment here after "I lost trust in his practice" he then smugly offered to refund HER entire treatment cost while not mentioning a thing about to try and make things right with me. He did not even apologize or try to make it right. I sent a follow up email and it went unanswered. He did this knowing I had seen other orthos and have to redo treatment. I am willing to share all other orthos findings and new treatment plan privately with anyone who wishes, as I hope that this beer happens to anyone else. As an adult patient, I can not even begin to tell you how stressful this whole process was. From taking tons and tons of time off work (I was told at my consult they were open mornings, then found out they don't do morning adjustments those are for "long appointments", to now having to hire a lawyer to get my money refunded so I can go spend another two years fixing issues, I am not only frustrated, but could be out well over $6000. I truly, truly urge you to get multiple consults and to think on this decision as it could be extremely costly and time consuming.

I came here for a consult for my sons teeth two years ago (?)…read moreVERY busy office. We ran into three friends of my sons waiting for their appointments('running behind -they said') Met with Dr Varallo . Was not impressed with him- His over tanned , over whitened veneer riddened smile made me feel like he was pushing for a reality show. Just because you are talking with me (and I cant stand when the clinician just calls me 'Mom' - you HAVE my name) doesnt mean you need to keep flashing YOUR smile at me- I get you 'do teeth' for a living. He was REALLY pushy about 'starting right away and 'how would I pay for this?' - ' would his father being helping to pay? -even my son said (after we left) he felt like the 'orthodontist wanted to just take your money mom' We never used his services and went to Dr Fertman instead (LOVE HIM). We STILL get birthday cards for my son AND automated messages from the office - WE NEVER USED THEM! Argh!!!!!! Please stop! Oh and Dr Fertmans estimate was MUCH less expensive and my sons teeth look amazing.

Love the atmosphere! Staff is incredibly friendly and thorough with their explanation and treatment…read moreplan. I've been to both offices. The Reading office is directly across from a pediatricians office . The office is new and very nice inside. The Winchester office is in a nice professional building and was just recently renovated. PDA is definitely paying attention to details and creating a nice customer experience for kids and parents.

We have used this dental group for several years, despite a 45 minute commute each way because we…read morehave valued the care our kids have received. This afternoon, we had an appointment for our two kids for cleanings and traffic was at a standstill. I called the practice to let them know we would be a little late and no one picked up, so I left a voicemail. When we arrived (15 min late), there was NOT A SINGLE PERSON IN THE WAITING ROOM, but they said they were cancelling both our appointments and would not see us. I am a health care provider at a busy hospital practice myself and I cannot imagine refusing to see my patients under the same circumstances. If PDA's business model relies on scheduling appointments with such a compressed schedule that they can't or won't accommodate any late arrivals (even as a first time event from an established patient and without anyone waiting), they obviously do not care about patients or the service they provide. While it's unlikely to make a dent in their hefty incomes, we won't be returning.

Dr. Mickey's Orthodontic Office has been wonderful with our three teen girls needing braces! A…read morevery stressful experience has been so much easier to handle as a result of their patient and caring attention to our daughters' needs!

Dr. Mickey was an amazing dentist. He is so nice and I always feel welcome when I enter. I recently…read moregot braces and they are OK so comfortable and strong. My teeth have changed incredibly and I would definitely recommend this dentist to anyone who needs an orthodontist.

I had a great experience. Friendly and helpful receptionist, professional work. I recommend.read more

The receptionist was unfriendly and not kind , very rude…read more the owners are probably unaware My experience with the owners were friendly I will not return ....get better upfront help!!! You are loosing a lot of business because of your the unkind woman at the front desk...get rid of her !!

My wife and I are looking to choose a new dental insurance plan and also need to to change our…read morecurrent dentist of 20 years. So I called Dr Lennon's office yesterday at 5:30. The office was closed, so I requested a call back for today. NO call back, so at about 4:45 today I called and got the recep/admin to discuss what insurance they accept and to determine whether the office might be a match for my wife and I. (Dental insurance can be tricky with percentages, deductibles, maximums, waiting periods, etc and I had several questions about various carriers.) The admin (who I won't name was pleasant enough, but at exactly 5pm (and I mean EXACTLY), she asked to put me on hold and I was disconnected 30 seconds later. I called back within seconds (not minutes), but the nightly voicemail had been activated and no one was picking up. If the disconnect had been an accident and the office doesn't have call back caller ID, I would have hoped she would have waited 60 seconds for MY callback and have picked up the call. If she then said it was closing time and had offered to call me back tomorrow, I would have certainly understood. This is disappointing and appears to be very unprofessional behavior. Maybe they are not fussy for new patients. However if the doctor is in fact seeking new patients, he might think about more vigorous training and accountability at the first point of contact, as he just lost two potential patients. For readers to properly assess this review: I've written a total of four Yelp reviews over the past few years. Three: 5 star reviews and one: 1 star review, so I'm not a chronic complainer. However, I do believe in good manners and customer service. Thank you

I'm from out of town......way out of town, and broke a tooth Tuesday morning....not just any tooth…read morebut a front tooth. I called and the very nice staff got me an appt the very next day..Wednesday morning. Thanks to the great staff and especially Janice and Dr Cohen I was back to normal in about an hour. The repaired tooth matched perfectly. I can not tell you how pleased I am. They also filed my dental insurance. I would recommend this group highly!! Thanks again.

Another shout out for this super-skilled orthodontist and all-around great practice! I have a brace…read morebehind my front teeth to keep everything in place, post childhood braces. Periodically the brace needs repair. Dr Levine fixed everything up--easy peasy-- and did so with a warm, friendly manner.

The best orthodontist in the greater Boston area! They were recommended to me by a friend and I…read morecouldn't be happier! Not only was the office space clean, welcoming, and bright but the staff was super helpful and kind! The staff also very knowledgeable about orthodontics and giving the best quality care, definitely recommend!

Dr Casey is the best! Our three kids see Dr Casey for orthodontia (and related monitoring) and we…read morelove knowing that she is looking out for our kids. She and her staff are so patient and kind, ready to answer all my questions, and really make all of us feel comfortable.

Very difficult to work with. Gave her deposit, decided to go somewhere else and she wouldn't return…read moremost of the deposit.

LOVE LOVE LOVE Ill be honest- he wasnt the first Ortho we…read morewent to when my son needed braces. By far the Best though! Nice staff and Dr Fertman is old school and I LIKE that = he actually talks with his patients- imagine that! Just bring your bad teeth here :)

He's an excellent orthodontist. He's a really kind and caring man…read more If everyone loved their work and their clients, customers or patients as much as Dr. Fertman does his, the world would be a much better place. My daughter's teeth went from snaggly and weird (teeth growing on top of teeth) to perfect in just a few years. His price was fair, his payment plan workable, and his rapport with kids and parents just an unbelievable thing to experience. When I asked him one question about one wire, his eyes lit up and he said "Do you want to see?" He led me back into the lab and showed me all about making braces. Look, braces are expensive and at times their painful. That said, our family misses our visits to Dr. Fertman.

Would not recommend, I do not feel Dr. Ma has the patient's best interest in mind. It is…read moreundoubtedly #2 after her own bottom line. I needed some very basic work done, this office made me undergo expensive preliminary work and refused constantly to honor my desires, as an adult, to decline further orthodontic work. I highly advise against visiting this office.

Our daughter went with Dr. Ma for her braces. It's been more than a year working with Dr. Ma. We…read moreare generally very happy with her and her office. Everybody were friendly, polite and professional. We first heard of Dr Ma from word of mouth from other parents who had gone through doing braces with their kids. Dr. Ma has a good reputation around the lexington area. Her work is good and she is thorough with details and the fitting process of retainers. Braces is one of those thing that forces you to have a long term relationship with your dentist, as the process takes a long time. It is important to weight in a lot of other factor (can you work with the dentist and staff at the office in the long run, communication, how well they listen to your concern, care and attention to details..etc) rather than just upfront cost itself when selecting your dentist. We can't say for other dental procedures but for the cost of braces related procedures, we think Dr. Ma is very compatible with most reputable dentists around this area.

I recently got Invisalign and as a full-time working executive who does lots of client meetings and…read moretalks, I was really nervous about the process and how it would look or effect my speech, etc. I'm a couple of months in now and couldn't be happier! Dr. Spyrou and his team are SO fantastic and helpful -- from the fitting to answering all of my questions as time has gone on. I look forward to my checkins and have seen lots of progress already. It's such a worthwhile investment, and I'm glad I chose this office. Special shout out to Erica, who's been there since the beginning and is always super helpful and doesn't mind all of my questions! Plus, the office is super easy to get to.

From the owner: At Reading Orthodontics, we are dedicated to offering patients state-of-the-art orthodontic…read moretreatments in the greater Reading, Massachusetts area, including North Reading, Stoneham, Wilmington, Wakefield, Lynnfield, and Woburn.